Honestly I didn't have much time to make an informed decision about where the coroner sent my…read morefather's remains. This was a total unexpected and devastating discovery. If I had been given the time I would've chosen a cheaper funeral home. This wasn't the fault of Newcomers though. Price was the main reason for the 3 stars. I also had an issue where the attendant made a joke about my dad's unique hobbies. My dad had an eclectic collection of interests, yes they were humorous, but I felt that it was poor taste poking even a tiny joke during such a delicate period of life. When I picked up his ashes they placed his urn in a reusable shopping bag. The desk staff told me to hold the bag from the bottom because we don't want him falling out the bottom. Another poor humor, during a time when im holding my dead daddys ashes. Humor was not appreciated

Very good service, mom died very good service. The value is one in a million. The service requested…read morewas a funeral cause my moms dead now

Peter was very nice and most helpful for all our needs. It was a pleasure working with him in our…read moretime of need. Would definitely use them again.

So many things have changed because of the Covid-19 Pandemic and one of them is how some funeral…read moreservices are handled. My wife lost one of her Aunts. She was a beautiful alert lady who lived to be 101. When her family told us about the arrangements for her service we were surprised to hear they were going to have a "drive-by" service. We had no idea what to expect as were drove in the parking lot and saw a short line off cars going past the front of the building with the family all standing outside. As we approached the family greeted us, all wearing masks and social distancing. They opened two large glass doors for us to get a clear view of the open casket. We exchanged words with the family and then drove off. It was clearly one of the most unusual services we've ever attended and certainly not like any previous ones we've attended.

Heady-Hardy was a furniture shop many years ago and it is huge inside, containing 3 floors, chapel,…read morekitchens and visitation areas. My family has used Heady-Hardy several times and as a large family we've had plenty of room to visit with one another and friends stopping in. While they charge for the drinks, they've built in a soda fountain in the kitchen. (Anyone that's toted in multiple 2-liters to a funeral home will understand ... it's odd what cheers you up during sad moments). Recently we used the chapel for my cousin's service. With multiple rows of pews it does provide a nice experience that chairs around the room doesn't accomplish. The staff were really good to my family and managed a small video and favorite songs during the service. They also gave us ample time to say goodbye and spend a few extra minutes with family members that had traveled to town. I grew up in the south end ... each time I come back to this part of town to honor a family member, it feels a bit more personal and sincere at the family owned funeral homes there. Most of us never leave Dixie Highway but the feeling extends back to us even when we do.

Heady-Hardy is the most wonderful funeral home I have dealt with. I have used the for my mother,…read morefather, father-in-law. In June of this year we lost my mother-in -law and 2 weeks later I lost my husband. Lee went above and beyond to help me through that lost. My husband was a shock and Lee was so understanding. Everyone at Heady-Hardy ask my whole family if we needed anything several times, and they really did care about everyone. I want to Thank everyone at Heady-Hardy from the young lady that healed the door to who make my husband look so natural and Lee for making the arrangments go a lot easier than I thought. Thank You All Judy A.

I recently and unexpectedly lost my beautiful, beloved bride of 38 years and walked into Louisville…read moreMemorial Gardens West without a clue as to what to do and how to do it. TJ welcomed me and provided both professional advice and personal support through the entire funeral and burial process. I have been very impressed with him and the other staff I have met and had interaction with. Everything from their service to the value is very much appreciated by me and my family.

Last week I didn't give the cemetery a very good review because I didn't have a very good…read moreexperience with them, but I have to say now that they have been very nice and helpful with my issues. The general manager and T J have went above and beyond being helpful and are getting my issues taken care of in a timely manner. They have been nothing but super nice and caring. Thanks to both of them and I feel like I could call either one of them if I have any more issues, but everything has been taken care of now.

Spawn B died. I…read morecouldn't touch him, see his face until a licensed funeral home claimed his body from the coroner. I wasn't allowed to "identify" him. I wasn't allowed to just stand beside him to verify with my own eyes that my child was dead. When they asked where, Sexy Beast just named what he thought to be a reputable organization with a long history in the community. The transfer went fine. The first issue was that I needed to touch my son. The provider kept telling me that they would decide whether I could touch him or what we could do based on which packages we selected and the condition of his body. I couldn't even get a quick few minutes to just lay eyes on my dead kid until the "viewing" which would be limited to 4 people and 15 minutes and subject to their schedule. There was no deference to the cultural impact of delaying ceremonies. I'm not Christian and that wasn't relevant to *anyone* in the room. In fact, my spiritual practices seemed offensive to the woman helping us. She seemed taken aback that I insisted that there would be physical contact whether she liked it or not. She was insistent that those practices would *have* to be condensed into that 15 minutes and that absolutely no accommodations would be made regarding the number of people in attendance (no religious or spiritual personnel or family) and that we were expected to complete our rituals under her watchful gaze. I paid for TWO viewings. One for the ceremony and ritual preparation for cremation and one for just before cremation. Am I upset that I had to pay? No. I had the money. No problem. I even offered to pay in advance. They insisted that I wait until the day of the "viewing" to do that or until I picked up his ashes. I don't care. My kid is dead and you won't let me see him until I agree to pay you. Take my money. GIVE ME MY SON. After the signing of the paperwork, we discovered that CSK intended to cremate my son in the filthy, bloody clothes that he died in. We asked for his belongings from the coroner and were given a ziplock bag with his wallet and some random pocket litter, but no clothes or boots. Spawn B had been just shuttled around from fridge to fridge like a marked down pork chop in filthy clothes and his boots still on. I know those boots were still on because it took two months in baking soda to get most of the smell out. I called CSK to request his clothes. That's an extra charge. Add it to the bill. We brought the clothes for his cremation with us, as instructed. Spawn B had a child. My Favorite Person. She was one of the four people scheduled to be at the second 15 minute viewing and witnessed cremation. Me. Spawn B's father (Sexy Beast), My Favorite Person, and My Favorite Person's Mom. Fifteen minutes. And they hovered there to make sure we took not a second longer. Remember that I mentioned that I tried to pay the bill when I signed the paperwork? Having them redress my son cost enough to place his account into the "prepay" category. This happened between the time that I offered to pay them and the witnessed cremation. Nobody ever mentioned that there was a particular invoice threshold that would require prepayment. As we were en route, the woman who insisted that I pay later called me to demand that I pay immediately. Did I pay it as we were navigating Spaghetti Junction? Of course. When I asked her what would have happened if I couldn't pay at that moment, she told me that they would have rescheduled the witnessed cremation. With My Favorite Person on her way to see her dead father for the last time, the whole thing would have been rescheduled if I could not have paid the full bill immediately despite *their* insistence that I pay the bill when I picked up my son's ashes. Good thing we had that covered or a child would have had to go through that whole day again. Just a little more arbitrary trauma for a little girl. When we arrived for the witnessed cremation, I was given a big red Biohazard trash bag with my son's reeking clothes and boots in them. They had just cut off my son's favorite hoodie and jeans from his decaying body. They don't actually undress the corpse of your loved one. They just snip off the clothes, toss them in a bag. He was not washed. This was horrific to me; to send him into the fire covered in gravel and blood. I handed them my son. They tossed him in a fridge like leftover spaghetti and forgot about him until the cremation. It felt very much like my son was the least important person to ever enter their care, as if he was just today's trash for the incinerator. My Favorite Person and her Mom quietly exited before the cremation. Sexy Beast and I stayed until Spawn B was shoved into the fire. We were escorted out of the viewing room at exactly the fifteenth minute. So, here's what I learned: Die first; choose any other provider. Especially if you would like your loved one treated with dignity.

Amazing service and great people to work with. I so appreciated this business and their very…read morethoughtful employees

Owen handled my father's funeral last month and they were very warm and professional to work with…read more The minister talked to me and my children before the service throughout the morning to learn more about my father and using the things we told him he made an excellent funeral service and we were able to remember the many funny times we had with dad. I told him also about this song my dad always sang being silly "You'll never find..." and the minister knew right away that it was Lou Rawls. A while later they found me in the visitation and he called me to his office and he wanted to play the song for me. He had it on hand! He asked me if I wanted him to play it while we were exiting the service and I said yes! It was perfect. He even made me a copy of it to take home with me. These folks are wonderful. They also handled my grandmother's death in 2012 and I remember them being excellent then as well.

Owen Funeral Home has handled both my Father's (2004) and Mother's (2015) funerals with such grace,…read morestyle, and professionalism. You cannot ask for better service. Yvonne was my funeral director handling every detail for my mother's service recently. She provided excellent customer service, helping me with all the minute details such as: - coordinating all details of the transportation of the body from PA to KY with PA funeral home - death certificates - obituary notice - visitation service - funeral service (every last detail including music/picture video/coordination of gathering at a restaurant afterwards) - burial and coordination with cemetery I cannot say enough good things about Yvonne and the staff at Owen Funeral Home. It does make a difference that they're family owned and operated. And, I might add, my mother's preparations were all handled via phone and email as I lived out of state. Again, every aspect was handled with care and respect to both my deceased parents and to my family. And, we are so very thankful for this during a stressful time.

Every service I've gone to at Stoess has been very respectfully put together. The staff is kind and…read morevery helpful. there is plenty of space for larger services. Stoess is a big part of our community.

Thank you for the beautiful memorial service for my brother. You went above and beyond for our…read morefamily.

I've been working with Hardy-Close since August 18th when my father passed away. I live in…read moreCalifornia, and Jimmie has been amazing to work with on everything I've needed to do for my father. He has been so patient and kind to me through this entire process, I don't think I could have asked for a better funeral home to work with.

Hardy-Close is located in the historic section of downtown Shepherdsville. My grandfather's funeral…read morewas held here a few years ago and it was an expertly-done service. The staff was kind and professional, and the funeral home is beautiful. We couldn't have asked for a better service. Jimmie and Vickie are great to deal with and they really know how to run an excellent funeral home.