CAUTION USING THIS BUSINESS I have had a maintenance…read morecontract with them for several years. Now they are not returning my call for the past month and service is due on my GENERAC. Calls are being forwarded to another company and they are not telling me ANYTHING about what is going on and why my annual maintenance call is not being returned. What is going on with ONE STOP GENERATOR SHOP:

Installed a refurbished 16KW system when we clearly contracted for a new system. Then the company…read moreowner sued us when we unsurprisingly held final payment. Yeah...that didn't go well for him.

A company that arises out of law firms. Their contracts are abundant in red tape, with caveats and…read moresituations to increase costs. I understand it is a complex project that involves both gas and electric, and it took several months just to get the permits. It took my project 9 months to complete. I've had neighbors who got theirs installed by Reliable in 3-4 mos. There were problems I suppose with management organization and things cost me a lot more than initially quoted due to a myriad 'what-ifs'. But it took forever to organize a final inspection. There was little training and seems the expectation is you will figure it out. A couple months after the generator was installed I found the manuals INSIDE THE GENERATOR and they were soggy from the sprinkler system. I guess I should have known they were there and pulled them, but I was oblivious. I asked for replacements because they smelled and were stuck together). NOTHING came. No matter; manuals can be accessed online. The spiel given by the salesman does not mean much. Whatever (s)he says, your costs will likely rise and ongoing maintenance has hidden costs. I am assuming it is the same with every generator installation, so I can say my experience is just average.

Reliable. It's in your name. Therefore I expected reliable service. But know that unless your…read moregenerator is in an easy to access space, they may refuse to service your generator. Mine, unfortunately, is on my roof but there is there an access ladder on the side of my 3 story townhouse. (important to note that my AC is also on the roof and I get that serviced) So thus begins my story. Reliable was recommended by a neighbor to service my all house generator, so I reached out and scheduled an appointment as they were also recommended by the brand of generator that I have. I purchased an annual service plan and they came out quickly, replaced the battery, did a tune up and helped me get it up on line with the app since I didn't have wifi when the generator was installed. I was very pleased with the level of service. Fast forward 6 months when I got a service disruption message on the app. I called to have them come out. Their service rep shows up to do the work but says he has no ladder to to access the ladder that is on the side of my unit and that someone will call to reschedule. I wait 5 days for them to call and then call them back and they say they will be there the next day. Great. The next day I get a text confirming they will be there and that I am the 2nd appointment. 5 hours later I call to see if they are still coming and then they tell me they don't have the right technician or equipment to do the job. All of a sudden it's a 2 man job and they don't have the people to do the work. This back and forth trying to get the unit serviced went on for a couple of more weeks. Customer service is very hard to reach. They will not put you through to the manager, Daniel, they say they are going to call you back, they don't- I actually had to have someone else call from a different number and a pretend address to get through to a live person. Ridiculous! Long story short- they did the right thing and fulfilled the maintenance contract that I had and then promptly sent me an email that they were cancelling future work on the unit given it was on the roof and hard to access. So the three star rating is for knowing their stuff when they actually show up, and fulfilling their obligations which I appreciated. I just wish it hadn't taken so much work. And know if your generator is easily accessible you may have no problems with them. As for me, I reached out to the generator company to let them know of the challenges I had and that they should make note before they recommend Reliable that they should ask where the generator is located.

Great service from Daniel @ Generator works. He came in as promised. Fixed the issue (great…read moreprice), and we purchased a maintenance program from him. He repairs , sells and installs all types of generators.

Dan owner of Generator Works is what a service company should be. Called him when me previous…read moreservice company never showed up Dan came the same day found the problem and was back the next morning and repaired my generator. Great service and fair price. I also signed a service contract whit him.

Took my 185cfm compressor for a general service. Place was clean and staff was professional and…read moreknows their product. The price was fair and I was very happy. In addition before leaving their service guy noticed my tow chains were loose on the machine and tightened them for me what a disaster that could have been . Thanks again I'll be back. Tbone

From the owner: Rapid Equipment Repair is the Contractors One Call Solution to ALL their Equipment Repair and…read moreMaintenance Needs. We strive in Extraordinary Customer Service and your satisfaction is our number one PRIORITY. We know that our customers rely on their equipment to be serviced and ready to use when they need it and understand the definition of Down Time. At Rapid Equipment Repair we can provide our customers with regular scheduled maintenance as well as repairs including but not limited to: Gas and Diesel Engines, Electrical, Hydraulic Cylinders - Pumps, Hydraulic Hoses, Bearings, Seals, and more.

Tim is focused on providing great Serice! Plus you can…read morehire him to play or DJ music at your next party ! Came to the house and fixed our riding lawn mower Great service for all you in Jupiter Farms NO WAIT TIME !!

Solid service! Went threw my mower and made sure everything worked properly Highly recommendread more

March 22, 2026 After…read morereceiving a phone call from the owner, I have adjusted my rating from 1 star to 4 stars from my previous posting 2 days ago. She was sincerely apologetic and had reasonable explanations for what happened both regarding my incorrect bill for $851, which has been adjusted to $186, and the non responsive phone calls. I will give them another chance.

They were superb in their getting our power back on. In less than a day, they got the permits,…read morerepair work and final inspection done . Could not ask for a better company. Barry and Sandi G

I would like to thank the guys at Megawattage, I have a Pediatric facility Tender Care Centers, Inc…read morehere in Fort Lauderdale and our generator went out during Hurricane Irma. I called them on Tuesday and they were so nice and polite. They were here by Thursday and fixed my generator. Nothing but a professional company and I would highly recommend. Thank you Megawattage.

Lost power during a thunderstorm. I had guests over for the evening and needed the lights back on…read more I called Megawattage, and they came right over with a portable generator and powered up my house right away. Thanks guys.

After having a service account with a long term generator company. Who is nothing but.rude and…read morecould care less if you don't have power and it's not convenient for them. A lot of people know what companies I'm talking about all owned by same people Generator Super Center was a breath of fresh air. I contacted them after a horrible service experience with the company I've used 15 years I spoke to Sarah at supercenter. Told her my really bad experience and didn't want that again. She assured me they were a customer oriented company. And care. They really do care. I signed on did my first service All good. They told me my oil was dirty and low no coolant and more the previous company didn't do much service for a big fee. Supercenter. During the storm had emergency people answering the phone and helping with your problem. Unheard of. THANK YOU Supercenter. Your everything you said and more. Nice people

Just called to find out if they service RV generators. The girl who answered the phone said "I…read moredon't know what we do" I asked if this was the Generator Supercenter and she said yes. I asked if they have a place to bring an RV in to look at a generator. She said "We sell, service and maintain home generax generators. " Kind of odd I could not get a yes or no or she would not go ask someone.