We were blessed to have "Q" (Dekwame) come service our generator. He takes pride in his work quality and communications. I don't know much about other offices of Generator Super Center, but the team from Denton are across the board fantastic to work with. Kelly in the office is great at answering questions and follow through If Kelly allows it I would love to have "Q" be our permanent service rep. He taught me a lot and I was able to see all the work he performed. He also made no effort to "sell me anything." He just gave terrific service. If I were in the market for a generator I wouldn't just go to Generator Super Center, but I would go to Denton Generator Super Center read more

generator service today. Chase and Ryan came over and both performed excellent service on my unit. I am very pleased with their service.

Extremely Disappointed! The process with this business is extremely frustrating and disappointing. Initially we were given dates for layout, trenching, installation and inspection shortly after agreeing to their contract. Every time we were expecting one of their crews to show up we had to call and verify that they were actually coming to do the work. Sometimes they did show up and sometimes they didn't show up. While weather delayed the generator installation date several days elapsed before we were even contacted to reschedule the installation. One more week elapsed before the trenching crew came back and just threw dirt into the hole with no regard for how it looked before the project started. After raising the issue with them it was over one week before the trenching crew came back and finished their work, albeit not very well. read more

Condescending sales people, little to no real understanding of business ams how customer's would price check and compare similar solutions from other reputable companies. Worst thing anyone can do is to have a customer talked down too, not a good strategy to grow a business. read more

Never could get a response via email, phone etc over two months. Then drive there and asked to speak to someone and had wait a week for a response and another 3 weeks fir an appointment Finally gave up and bought generator elsewhere . Totally unbelievable customer communication! read more

Neither Lowes in Little Elm nor the Generator Supercenter were any help getting my project resolved, and this is not the first time I have had difficulty with a major purchase with Lowes in Little Elm. I began looking into a standby generator in Sept. 2024 at the Little Elm Lowes store, and when I decided to go ahead, I was put in contact with the Generator Supercenter Denton which is contracted by Lowes for the labor/installation. After his visit, the representative from the Supercenter gave me pricing for an 18KW and 24KW Generac installation on September 27, 2024. Over the next couple of weeks we worked together to determine the best fit for me and knowing that I had mostly gas appliances we settled on a 14KW Generac. I signed the contract and paid 50% of the total with Lowes Rewards card on October 18, 2024. Shortly after that, The Supercenter folks gave me an installation date of November 22,2024. On November 21, I was informed by the Supercenter representative that they did not have the generator. From our conversation, I was made aware that nobody at either Lowes or the Generator Supercenter checks on Generac inventory either before or during the time up to delivery. The only offer the Supercenter would give me was to do some preliminary work at my house on my delivery date, but no 14KW Generac would be available until sometime in late January 2025 since there is not a high demand for 14KW generators. I declined that offer since there were no definite dates and availability. However, 50% of the cost was paid. Between November 21 and November 27, I had repeated conversations with The Supercenter rep and got no help whatsoever. His answer to everything was that he called somebody, and they didn't return his call. During this time, I even offered to step up to an 18KW Generac and pay the difference. This too got nowhere, since the Supercenter rep said he couldn't get anyone to give him a price. Also, during this time I began telling them I would probably cancel and I tried to get somebody at Lowes to help either with the price or cancellation. I either got somebody who couldn't get help or people not answering phones. Finally, a Lowes employee who works at the Pro desk told me he saw a manager and would have him call me. This didn't happen. Later that day (November 27) I did receive a call from a Lowes fulfillment center (I believe they call it) in Arizona. They had no idea what was going on other than I had ordered a generator but that I wanted to cancel my order. So, I did cancel my order. They told me the cancel would have to wait until after Thanksgiving weekend and then it would take 10-14 days for a refund, while they had over $6,000. I waited for that time and heard nothing, so I called them and asked about my refund. I was told that it was put back on my Lowes reward card and I would have to check with Synchrony bank. When I called Synchrony and asked how I could get the credit on my card, they told me they would send a check and again another 10-14 days. I finally received my refund on December 23, 2024. read more

I am Patrick H., am totally blind and living alone in a single-family house in Dallas, Texas. Of the 3 companies who looked at my property, recommended their particular Generac equipment arrangement and installation requirements and who provided a quotation, Sean B. of Generac Super Center immediately saw the neatest, simplest and lease destructive and intrusive arrangement. Not only did that initial suggested arrangement appeal to me but Generac Super Center's price was the lowest of the 3 quotations. I had numerous questions regarding various conditions cited in contractual documents which Sean promptly addressed without argument. Sean also brought out an electrician and plumber to look at the site and answer any questions that I might have regarding equipment installation. At installation, the plumber and electrician placed the generator and connected the gas line and electrical lines without a hitch. I hardly knew they were there. I was particularly concerned about my ability to operate and service the equipment because of my blindness. After installation of the equipment Generac Super Center provides a tutorial on the equipment but I would not be able to see the various features of it. I needed to have friends present for the tutorial but my friends work during the week and the Generac Super Center employees did not work weekends. In order to accommodate me the project manager, Peter W. arranged to come to my house on a Saturday when I could have friends available. Peter was very patient with me and would personally place my hands on various features of the generator while my friends observed. Peter, I and friends then went into my house and we proceeded to turn on my electrical appliances adding in more and more in order for me to see how many of my large electrical appliances I could operate simultaneously before the load-shed device placed on my air conditioner compressor would remove the air conditioner from the load. Merilee W. and Chance R. were also helpful and very accommodating. I apologize to the installing plumber and electrician whom I met but who were so quiet and proficient that I hardly noticed and whose names I do not now remember. After the equipment was installed and tested and after I had completed payment I went back to Peter W., project manager, with requests for additional documentation supporting transferability of my extended warrantee which Peter W. provided promptly without any delay. As an acquaintance of mine used to say, "The whole thing went down slicker than a gravy sandwich". At 1:30 a.m. A couple of weeks after the equipment had been installed I awoke in my bedroom and noticed that my television had gone off. After a minute or so the television came back on and I could faintly hear the standby generator running in my back yard. I was so tired and sleepy that I just went back to sleep. The next morning my yard man told me that the power was off for 2 hours and my next door neighbor called me and told me that when the power failed, he went outside and looked up and down the street and the only house on the street with light was mine. read more

Let me start by saying... I was NOT asked to update my review. In fact, the only reason I am doing it is because I was not asked. Travis, the owner of this location of Generator Supercenter, called me to discuss my review. Although the communication during the installation doesn't change, the fact that he called to get an explanation of my feedback and didn't try to excuse the lack of communication during our install goes a LONG way. I truly believe he will use my experience as a teaching tool. read more

Buyer beware! The Denton location DOES NOT STAND BEHIND THEIR WORK! First, it took me forever to get a response from them after I had given 50% down. Six months later the finally installed my 32kW generator and damaged my house in the process. The damage has yet to be fixed 1 1/2 yrs later. Now, the concrete pad that my generator sits on that they installed is about 3 in. out of level and the Denton store will not fix it and told me to pound sand. (Travis) DO NOT WASTE YOUR MONEY WITH THESE CLOWNS! Mike V. Haslet, TX read more

This was the smoothest installation and experience with a company that I've ever dealt with. Thank you for your great work and service!

Rob Dill was out for our appointment and was very known and I could tell he was concerned with what I needed and not what was going to make more money for him. I would definitely recommend Generator Supercenter of Denton And Mr. Dill specifically. I'm read more

I just got my generator installed this past week and I can honestly say that I have had the best communication from this installer every step of the way. I am also impressed with the professionalism of the electricians that installed our gen! I am super excited to continue doing business with them as my gen needs maintenance and service! I would absolutely recommend this company for all your Generac generator needs! read more

Thanks to Travis & her crew for getting our generator set up! Was a great experience and communication. Would highly recommend this company to anyone looking for their generator! read more

Wow! The Generator Supercenter of Denton was great! They excelled at getting it right. From initial contact to wrapping up and "thank you's", Travis' crew did as much and as quickly as humanly possible. Travis' crew worked as hard as any crew I've ever seen. Before they started I had a call from Generator Supercenter's corporate office with a phone number and an offer to assist if I had any problems or concerns throughout the process but there never was a need. Our home wasn't new so the process wasn't without glitches; having to work with multiple, strict code sets (plumbing, electrical), utilities coordination, inspection procedures and scheduling. But...when it was all done, all my concerns were addressed and we have a professional, quality installation that we are very pleased with. I wouldn't hesitate for a second to have them back for another project. read more