Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

I called Top Hat Chimney and John at took my call, spent 20 minutes on the phone answering my…read morequestions and educating me about my chimney problems. He walked me through what could be the issues and how to rectify them etc. His knowledge is extremely impressive and he was very professional. I told him where I lived at the beginning of the call and it was outside of his area but he still took the time to talk to me even though he knew he wouldn't be getting my business. Very classy....in this day and age, we all need more people like John. Thank You !

When I finally reached the service, I was told they don't service Gates. No explanation. Gates is…read morecertainly in the Rochesters area. Because they wouldn't tell me why, I am very suspicious. DO NOT RECOMMEND.

Excellent company with the best customer service. Very knowledgeable about everything and knew…read moreexactly what to do. He even took the time to overlook other things for free for me. Best prices around! I called 3 places in or around Avon. Got a written inspection for insurance co as well as learning everything about chimney's and how they work. Definitely my go to as they have been around forever and knew everything about my problems on my chimney and pellet stove.

You just don't get anyplace better for a fireplace than this. Everyone from the girl in the office…read moreto the salesman and manager to the installers everyone is so nice and knowledgeable . It is so appreciated in this world today to receive this type of service. Their prices are very competitive and reasonable with great financing options. This is by far the best fireplace shop in the area. I would recommend them to anyone shopping for a fireplace. They also carry top quality fireplaces and products. Thank you again Larry

Frank was efficient and friendly. He kept my place very clean as he worked and wore the plastic…read morecoverings over his shoes which I really appreciated. Frank even cleaned and fixed one of my fireplace doors that was off the track. $189 plus tax for a sweep.

Friendly and knowledgeable, reasonably priced and very efficient! Was able to complete my service…read moreneeds quickly and flexible with scheduling. Would definitely recommend.

They were excellent, on time and clean job! They were polite…read moreand didn't try to sell services we didn't need!,