Let me start by saying this: I absolutely LOVE my Genesis GV70. After more than two years of ownership, I still believe it is one of the best vehicles I have ever owned. This review is not about Genesis as a brand. In fact, Genesis USA Corporate has been outstanding. They have stayed in contact with me, followed up on my concerns, and have genuinely tried to help resolve the ongoing issues I've experienced with Genesis of Greer. They deserve recognition for their professionalism and customer care. Unfortunately, I cannot say the same about Genesis of Greer. Over the past two years, I have watched the dealership cycle through what feels like countless managers and service personnel. The turnover alone speaks volumes. Every time I call, it seems like I'm dealing with an entirely new team, and there is little to no consistency in communication. The service department has been, without question, the most frustrating dealership service experience I have ever had. Trying to schedule my 50,000-mile maintenance and a recall has taken weeks. I scheduled my appointment online more than two weeks in advance, made follow-up phone calls, discussed the required maintenance, and still ended up finding out that the recall part had not been ordered and my appointment needed to be rescheduled because they didn't have enough staff. Had I not called to confirm the appointment myself, I likely would have shown up only to discover this after taking time off work. Communication is simply lacking. It often feels like the right hand doesn't know what the left hand is doing. One of my biggest disappointments involves the Genesis Family Plan, which is heavily promoted as a benefit of owning a Genesis. The program advertises that customers with qualifying repairs over a certain amount receive a loaner vehicle. In my experience, it has felt more like an obstacle course than a customer benefit. Instead of helping customers utilize the program, I was left feeling like every effort was made to avoid providing what is advertised. Adding to that frustration, I also purchased the Genesis Car Care Service Plan, paying upfront for six years or 75,000 miles of maintenance, including oil changes. I was recently told the dealership no longer honors that plan and that I would now have to pay out of pocket for services I had already prepaid. There was no discussion about reimbursement or any attempt to make the situation right. Perhaps the most disappointing part of this entire experience has been the lack of leadership. Despite multiple requests, the Service Manager has never returned my phone calls. Ironically, the receptionist has been the one bright spot throughout this process. She has genuinely tried to help, followed up where she could, and has been far more responsive than the management team. This dealership has pushed me to my breaking point. When people compliment my GV70 and they do often I tell them exactly what I truly believe: Buy the Genesis. Just don't buy it from Genesis of Greer. I would gladly travel out of state for my next Genesis purchase if it meant receiving the level of customer service that should accompany a luxury vehicle. Genesis builds an exceptional automobile. Unfortunately, this dealership does not deliver the luxury ownership experience that should come with it. My hope is that Genesis Corporate continues evaluating this location because significant improvements are needed in leadership, communication, accountability, and customer service. Until then, I simply cannot recommend Genesis of Greer for sales or service. read more

I purchased a 2026 G70 brand new 3 months ago. The car is full of rattles from the sunroof to the doors, speakers, steering wheel. THE WHOLE CAR! I took it in for service which was a disaster from start to finish. The end result was its normal. The tech states he can hear it loud enough for Genesis to do anything about it. The steering wheel was compared to other G70 and they did the same noise. The speakers and doors rattles like crazy. The sunroof sounds like there is a constant chattering in the ceiling the whole time you drive. So with music on it rattles in the doors. with music off the sunroof will torture you. No matter what it is the most miserably car you could own. I am being treated as if I'm crazy in the situation like I should just live with the noises. There other option is I can trade it in but get less than $10k of what I paid 3 months ago. I shouldn't have to spend more money with a company that did fix my problems to likely have more issue with the next just to be told its normal. I have 33 months left on this awful lease of a car. So if you enjoy being tortured your whole drive with constant noises and rattles then the G70 is the perfect car. Otherwise DO NOT BUY! I wanted to love this car and my only fix on my end is to stuff something between the glass and headliner to just peacefully drive it. for $56k the car should not be doing this before the first oil change. I want some type of resolution to the problem. being shafted on the trade isnt the solution though. So until I have one we will continue to fight the issue weather that means lemon law or putting me in another G70 either way I want this fixed and made right. So again DO NOT BUY ANY GENESIS from my personal experience. They will not treat you with any sense or take it serious but they will sell you another car to make another dollar. My BBB complaint has been filed. Waiting for someone to reach out to see what my next step is going to be. read more

Service for my GV80. Service lounge is Beautiful. Service is Not. TLDR: go elsewhere for any real service. Prob: RR Window regulator broke. Window in the down position. Fastest appt...two weeks. Two weeks, window open!? I took the door panel off, figured out the cheap cable system broke. Needs new regulator. Arrived today: After an hour, they tell me...it needs a window regulator - I told them that on the phone. Two days for part to arrive. Another reschedule. No loaners avail for a MONTH. This is when she started getting snarky...and yeah, she did. This would be funny if it wasn't true: I can buy the regulator on ebay for $200 and save myself a whole lotta snark from Mariah. She actually said: Do you want me to cancel the order? (after telling her I can get one on ebay). Yes, Mariah....cancel my order. read more

Beware! I worked with this dealership for close to two weeks trying to arrive at a price and once we agreed on a final out the door price and I told them I wanted the car, they sold it out from under me. Someone was apparently coming to check it out and after telling them that I wanted the car before the other party arrived, the salesman Chris told me he'd try to see what he could do to tie it down. Really? I tell them I want the vehicle and that I could come get it within a matter of a couple of days and they sell it to somebody else? Lost my trust and faith in this particular dealership bigtime. There'd be no way I'd purchase a vehicle from them and suggest you be very careful trusting them. read more

I don't even have a rating to give this dealership. I purchased 2015 Genesis G 80 from them Oct 27 2023 I traded a 2012 Hyundai Genesis .They gave me only 3ooo & I paid 3000.down payment I have a payment due Dec 11 .no account number to make payment ,to Capital One on the required date because my loan did not get finalized until Dec 1st .I made countless phone calls to dealership as well as driving down there 3 times to resolve this matter with them I will not be doing any further business with them and I'm contemplating speaking to a lawyer about their unethical business practices .I was told my previous car was not available for retail purchase but it's on their lot for sale. read more