Poor communicator, Came to the property, Gave me an estimate, Never responded from that point on..read more

I had a great experience with Zach Attack Pool Service. Zach got back to me right away & had…read moreeverything done within 24 hours of reaching out. Luke, the tech who came out was amazing. Honestly he seemed way overqualified for the job. He explained every little detail about my Pentair SuperFlo VS 1.5 HP (2.2 THP) - EC-342002 pump & walked me through all the programming settings. Everything made sense because he took the time to explain it, which I really appreciated. He worked fast, did a clean install & even took my old pump with him. Overall easily a 10/10. Extremely knowledgeable, professional & super fast. I'd definitely recommend them to anyone.

I highly recommend Chance and Flow State Pool Service. I have been with Flow State for over a year…read morenow and am very glad that I moved to Flow State. I found Chance from Yelp after my previous pool company began providing inconsistent service. Chance provides great communication and service. Moreover, once Chance began servicing my pool, I realized that the previous pool company was cutting corners on service and product. Once Flow State began servicing, my pool was clearer and the water was softer (salt water) than before. I trust Chance to take great care of my pool - and isn't that what we are all looking for in our vendor partners?

Chance is awesome! I'm a new pool owner and had no idea how to even turn on the equipment for my…read morepool or care for it. Also, I knew the pool heater was broken before I bought the home. Chance to the rescue! I called him 2 days after moving in. He was at my house within 10 minutes and assessed the situation. Showed me how my pool worked and setup a regular weekly maintenance service (reasonable pricing!). In less than a week, he had a repair person out to replace the heater and by a week later he was out and cleaned everything out, including the filter and replaced the filters with shiny new ones. He is friendly, responsive to communications between services, knowledgeable, and reliable.

My pool pump had not worked in months and I ended up needing a motor replacement. Paul was able to…read moreget it done within a day at a very reasonable price. 10/10 service and response time.

Love this company. Very knowledgeable and helpful especially to a beginning hot tub owner who had…read moreno idea what to do and how to manage a healthy hot tub! These guys are forthcoming with good advice and experience. Highly recommend this company.

Very helpful in my complex situation. Very knowledgeable…read more Felt very "old school". Definitely mom and pop type of shop. Prices might be a little higher than the internet. But when u need their knowledge good luck trying to get it from internet. I got several disparate recommendations from internet searches. These folks control and helped get my jacuzzi and swimspa upto speed.

They charged me a service fee of 150. Even though they didn't solve mt problem. Then wouldn't…read morereturn my call

We hired Platinum Pools after weeks of meeting with and getting bids from lots of (both big and…read moresmall) pool building companies.  This being our first pool, we wanted to make sure we made the right decision on a contractor.   From the first phone call we felt very comfortable with Dennis (also the owner).  He was very knowledgeable and came out (himself vs sending a sales person like many of the other companies did) the very next day to visit the site and meet.  From that initial meeting we knew he was our guy and the hunt was over.  He was knowledgeable, realistic, and we felt we could trust him and his work.  He even offered to take us to jobs he completed nearby to see the workmanship and speak to other past clients.     Once we signed the contract with Dennis, we hit the ground running.  We met with his designer/plan preparer the very next day.  The designer (and Dennis) was able to take my (crazy and all over the place) ideas and vision and turn it into something better than I imagined.  We even added a built-in fire pit and BBQ counter to the design which I am SOOO happy we did.    Within days after permits in hand, demo began and everything moved quickly.  His crews are polite and respectful and know what they are doing.  Their mason (I think his name is Sergio) is a true artist and my kids loved watching how patient and particular he completed each task from installing the pool tiles and coping to building the BBQ area.   Unfortunately, it rained for about a week after the steel was installed in the pool so we had to put things on hold for a few extra days until it passed.  Once the rain was gone, Dennis and the project manager Deny were here bright and early with water pumps and had the project back on track in no time.     Before hiring Platinum Pools I had already picked out the tile that I wanted to use to go around the pool area that I saw in a showroom at MSI.  I didn't even think about how slippery this could get once water gets involved (later I realized the tile I wanted was for indoor use only, I had no idea there was a difference).  We are so grateful Dennis and his awesome designer brought this to our attention at our initial meeting and recommended a porcelain tile by Pera Tile that is made specifically for pool decking... it has a special magic grip already added to it so its WAY less slippery when wet.  It looks almost exactly the same (I actually like it better) and it was less expensive!   It would have been a nightmare going with the tile I was set on having kids running around the pool area.   Needless to say, our experience with Platinum Pools has beyond exceeded our expectations.  Our finished backyard looks amazing!  Dennis and/or Deny were in constant communication with us, kept us in the loop of the scheduling, what to expect, answered our questions in a way we could understand, and even got the project completed two weeks faster then promised.  From the initial meeting, to the designer, their crews, to the final walkthrough we have been impressed.  We are so glad we choose Dennis and recommend Platinumm Pools to anyone looking to upgrade their space

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

Last month we had a catastrophic leak from our inground hot tub, so we called Aardvark Leak…read moreDetection here in Orange County. After a review of the situation and the tub installation guide and some basic testing, Derek estimated the leak to be at a certain spot under the concrete patio, which was important since most of the yard is under concrete and we wanted to dig up as little as possible. To further confirm where the leak was Derek found an entry point under a flagstone ribbon so we could get a camera into the line for assurance. The leak was exactly where Derek estimated, so they commenced to break up the 4x4 concrete square and dig down to the pipes, which was a tangled mess of interlayered multiple pipes. To properly repair the break, multiple lines had to be replaced (a complex procedure that required significant effort) and the hole was refilled after the hot tub was filled and working. All was good for a week and then we noticed water seepage in the landscaping and the hot tub water level was going down a little too much per day - not normal. We called Aardvark and under warranty they had the team out within 2 days: they dug the hole again, found a small leak which needed a bit more cement. They repaired the pipe within the web of pipes - another significant effort recementing plastic pipe connections. We refilled the hot tub and let the hole sit open and used the hot tub for a few weeks to make sure of no other leaks and then the hole got filled in. We are thankful and appreciative of the whole Aardvark team for their expertise and can-do attitude in fixing our in ground hot tub underground water leak. We know they went above and beyond when most would have not been capable of this complex project, and they fully honored their warranty - no questions. Many thanks and much appreciation to Mitch, Derek and Carla for saving our hot tub - I am not sure anyone else could have got it done!! Great job!!

As a realtor with over 50 of helping clients with pools, I can always count on Aardvark to help…read moreinspect pools and do repairs. They are the GO TO for many of us agents

Pool Specs did an amazing job resurfacing our pool, installing beautiful new tile, and setting up…read moreour salt system! Jordan and his team were professional, efficient, and a pleasure to work with from start to finish. The quality of their work really shows, and our pool looks and feels better than ever. We're beyond happy with the results and would highly recommend Pool Specs to anyone looking to upgrade their pool!

WOW! So impressed with Jordan Mahaney of Pool Specs. He came over the first day; assessed the…read moresituation; and came back the next day with the new parts. He's a pleasure to work with and I couldn't be happier.

Wanted to add an update here because we ended up needing to call Kyle back over due to expansion of…read morethe original leak. The team worked hard to get him over with same day notice as before. Once Kyle thoroughly explained the need to remove some areas of our wall (i was on the fence bc the water damage looked so minimal), he was so careful and precise when pulling off the molding and weather stripping, being sure to not remove more than would be needed to dry out, you would assume he was working on his own home. The second visit was just as thoughtful and knowledgeable as the first and i would even more so recommend this team now!

On time, courteous, expert, and good follow-up. Just note that they do not have cameras for…read moredrains, but they can check for pressure issues in water supply pipes when the water is off. They also have great integrity -- we had some miscommunication about an aspect of the expected service, so they kindly offered to refund or discount the originally specified cost and honor their word. Recommend for checking leaks that manifest as pressure issues and for doing honest business.

Jake was great! He resolved an issue very quickly and made it look so easy. He was mindful of our…read morehouse and followed up with additional information that is very helpful. A couple of others I called had acted like it was a huge deal to even look at it just because it wasn't a typical pool situation. I would absolutely recommend him and I would use him again.

Jake was a pleasure to work with and did a great job with my problem. He quickly assessed the…read moreproblem and didn't charge me for the initial service trip as it was easy to assess. I would highly recommend Jake and Orange County Pool Service for your needs.

Jim is very knowledgeable and reliable. He always explains everything to you in detail and gives…read moreyou options in getting your spa up and running again. Fair pricing , excellent workmanship, and a great attitude. Glad I found his company and I highly recommend him.

All I can say is that Jim was very right on. His knowledge & attention to detail was great. He…read morereplaced my spa pump within the time frame that he said. Any spa problem, this is the guy to use.