We had a great experience with Carlos, Carlos, and the crew. We had about 2,000 square feet of pavers and a patio cover installed by West Hills. We are super happy with the project. Our back yard is incredible now. The crew started when they said they would, and those guys worked super hard. I was amazed at the progress they made each day. The pavers went in very fast. The side yard drainage issue I had is no more! That alone was worth a lot to me. The only hang up was the patio cover. We had to get a permit, and the city took forever because of limited appointments due to COVID. Carlos did his best to keep things moving along. It also took some time to get the materials. I think the price was reasonable for all the work that was done. Carlos checked in regularly, and made sure the job was progressing. Everyone on the crew was very nice when I went out to check on progress. We are very satisfied. I will not hesitate to recommend or use West Hills again in the future. read more

We hired West Hills Masonry to build paver vegetable planters in our terraced yard. Recently, one of the heavy wall cap stones completely detached while being stepped on, causing a fall and nearly resulting in a sprained ankle. Inspecting the loose piece made it clear that the adhesive failed entirely. ​When I reached out directly to the company via email with photos of the failed cap to request a repair and safety check of the remaining stones, I received no response or attempt to make it right. ​While the hardscaping initially looked nice, the lack of secure construction creates a serious safety hazard, and their total lack of communication and post-installation support is very disappointing. I would recommend caution if you are looking for a contractor who stands by their work and prioritizes client safety. read more

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Carlos and the team are simply awesome. They just paved my backyard with beautiful pavers. They are easy to work with and also referred another company to install patio covers. The job turned out better and quicker than expected. They worked 6 days a week, did the demolishing in a week and installed the pavers the other week. They also installed a retaining wall. They kept the yard clean and did a decent job cleaning after every day. Communication was easy and they will work with you if there are any issues. Carlos was very responsive. Highly, highly, recommend. read more

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14 years later, I had these guys do another big job with pavers on my driveway about 150 feet long. they did an amazing job. I can't say enough good things came on time did exactly what they promised and it looks even better than I had hoped. read more

Great communication! Great job! Fair price! Easy to work with! They came out walked the job and were very easy to communicate with. Helped figure out a couple of weird little areas that we didn't quite know what to do with. Guys took their time, cleaned up everyday, protected other areas. Highly recommend! read more

UPDATE: You should be ashamed of yourselves for leaving the homeowner to finish their own concrete. Yes the appliances got delayed but that shouldn't stop you from finishing your work. Not once did you guys reach out or make an attempt to finish the concrete etching. What's worse is that when the appliances did come in, none of them fit because you guys mismeasured the enclosures. They were cut to outer dimensions of the appliances, not inner, so they all had to be reframed to fit. Had you drawn up island dimensions in the first place like I had asked, you wouldn't have such a dissatisfied customer. Everyone reading this review should think long and hard about using West Hills. They were winging it the whole time! read more

These guys are the best - so professional, always on time, and they do PHENOMENAL work. We bought a house where the owners had recently redone the back yard, but a lot of the work was poorly done and the design was laid out awkwardly. Carlos (owner) and Carlos V came out for the estimate, and immediately impressed us by how many measurements they took, their suggestions for materials, and solutions they offered for our issues with the yard. We chose them over another contractor, even though they were slightly higher in price, because we felt they would be easy to work with and would deliver on their promises. I'm happy to report that we were right! List of work we had done: - covering existing plain concrete with wood-look porcelain tile - removing concrete path against house - removing bbq island & built-in firepit - rebuilding bbq island in new location with concrete counter and smooth-coat stucco - building built-up planters on both sides of bbq island - pouring concrete mow strips at edge of grass to separate the plants from the grass area - removing existing plants and grass - installing turf in the grass area - electric outlet added for outdoor TV - installing turf strips between driveway pavers The crew did an excellent job of making the new masonry tie in with the old - ex: there were concrete toppers at the base of the beams for our patio cover, and they matched the bbq counter, topper for the planter, and mow strips to the same color and thickness of the existing concrete, so it all looks so cohesive, like it was all done at the same time. The only reason these pics look a little unfinished is that there are currently gaps for plants that we plan to add later. The crews were courteous and always cleaned up after themselves. We had most of the work done during the COVID-19 lockdown, which made things a little difficult, but the crew was respectful of our wishes to keep a distance, and Carlos and Carlos were always willing to discuss things over the phone. They were also incredibly responsive whenever we had questions, and were willing to come back and fix a few minor things we asked them to change. If you're considering yard, masonry, landscaping...anything...you'll be incredibly happy you chose West Hills Masonry! We now have our dream yard thanks to these guys. read more

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TLDR: We worked with West Hills Masonry to redo both our front and backyards. Work is good, looks good. Communication lacks clarity and time estimates are off. If you don't care about accuracy of ETAs, definitely go for it! -- We have very high expectations when it comes to communication and accuracy of estimates, which we thought we made clear at the onset of this business relationship. When we first started the project and went over the bid, we mentioned that we would like the project completed by May 2021. We were initially told that that would be possible, with a small caveat given that things like HOA approvals and city approvals could slow things down. Understandable. It pushed way beyond even those slow downs, and we had to constantly be the ones asking for new estimates. We finally completed everything in October 2021. The work their teams did was great. They were respectful when they were around the house, always cleaned up after themselves, and very clearly cared about their work. When it came to deciding on the landscaping and shopping for pottery and plants, that was a very enjoyable experience. They understood our preferences and made excellent suggestions towards that. They do not do pool work themselves (which they were clear about) and helped us identify a pool contractor. Honestly, I find myself writing out the reasons that we got frustrated and I don't see the point in providing specifics. We were supposed to be done this summer, and we finished last month. If you're going to move forward with them, either make sure that your deadline expectations are relaxed or that you're staying on top of them for updates and new deadlines as things shift around. We understand that life happens and there are slowdowns and supply chain issues, we don't think that being kept updated on the estimated end date and ETAs for next steps is too much to ask. Also get specifics on how things will work (if you're getting a firepit or fireplace) and make sure you're OK with the plan. read more

Carlos and his team are truly professionals. Not only he raised a potential issue that none of the other companies we interviewed caught, he also went above and beyond our original scope of project with not much delay even with bad weather condition. Everyone on the team is very professional, always show up on time with company logos on the shirt so we can recognize them when some new faces shows up. The communication during the design and construction phases was also very effective with great suggestions. Over all we are supper happy with our backyard renovation project. The end result is better than our expectations and most importantly it's worry free throughout the whole process. I highly recommend them for any hardscape renovation projects. read more

I Believe most of us read reviews to find out if the company we are considering using is.... Reliable, honest, timely, caring, along with a good value. West Hills scores 5 stars in all categories. Carlos Gonzalez was our project manager and from the time we made our appointment for the consultation through the complete project he always kept us informed and always got back to us when he said he would. The quality and craftsmanship these professionals supplied made our back yard beautiful. I would highly recommend West Hills Masonry and Carlos to anyone trying to choose who to do business with. read more

West Hills Masonry - Masonry/Concrete Near Me - Irvine, California

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We had a fantastic experience with West Hills Masonry. We reached out to Carlos to have our fireplaces redone in stone veneer. From the point that we contacted him to the end of the project, he was always very respectful, responsive, and professional. You can expect the same from his crew. They did a fantastic job, and we would highly recommend them for your masonry needs. We would hire them again in a heartbeat! read more

Working with West Hills Masonry has been a pleasure from the beginning planning stages through the finishing touches. Shout out to Carlos and Angel for doing great work on-site, dealing with a few last minute adjustments, following through on my requests to get things done a certain way, and all the workers who exhibited overall high quality workmanship. For example, on day 1 of the project I decided I'd like the site of a future shed to have an outlet as well as a power source for low voltage landscape lighting. Carlos discussed options with me, ranging from them taking care of the complete installation of the electrical and landscape lighting, to various options involving me doing more of the work, to the degree that I am comfortable. We settled on a very reasonable option that met my goals to keep costs as low as we could. And it might not sound like much, but I appreciated the small things, like that our yard was cleaned up at the end of each day. I had easy access to the project managers via text message, so that I could get status updates and communicate any changes that were needed if something did not seem quite right. They were always flexible and courteous with any change requests I made. Lastly, I wanted to mention that they handled the unexpected hiccups along the way very well. Things that to me seemed complicated and challenging were handled very smoothly, like my AC unit needed to move slightly, or how to create a pleasing transition from existing concrete to the new pavers along a walkway extension that was added in the middle of the project. Thank you West Hills Masonry! read more

West Hills Masonry - Masonry/Concrete Near Me - Irvine, California

We are extremely happy with the work West Hills Masonry did for us on our front yard and driveway remodel. They demolished and removed our old cracked cement driveway and walkway. West Hills Masonry laid out and installed our new front walkway and our new driveway. The driveway was with beautiful stone pavers. They installed stonework on the house as well as building columns/pilasters with stonework for new fencing. They also installed new irrigation, landscaping and lighting. West Hills Masonry personnel were neat, on time, hard-working and completed the work in the timeframe they gave us in their quotation. Carlos Gonzalez, the project manager and Carlos Vasquez, the project supervisor, were very professional and easy to work with. All of their crews were hard working and competent. Wayne did an excellent job in laying out and installing our new pathway/walkway. Carlos Gonzalez quoted our project. Our quotation for the entire project was clearly detailed and broken down with all the components of their work clearly defined. This was very helpful as we knew what we were getting and at what cost. There were no surprises. We did not receive this from the other companies that quoted our project. Everything came together so nicely and we love the look of our front yard. We would highly recommend West Hills Masonry for anyone considering hardscaping, landscaping and lighting. read more

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Ours was a very well-executed home improvement hardscape project, with exceedingly high workmanship, great attention to all project drawings and details, excellent communication, and timeliness on all committed milestones and completion dates. Further, West Hills Masonry has set and consistently maintained an outstanding level of customer service and customer satisfaction provided by its project managers, Carlos Gonzalez and Carlos Vazquez and Craftsmen Eric and Wayne...a standard of excellence that clearly stands out in the highly-competitive Southern California landscape and property improvement industry. Without reservation, the best of the best! C. G. Burns Huntington Beach November, 2017 read more

Found WHM through the Belgard site. I was not looking forward to another major project because of my previous experience with another contractor where I HAD to get involved or risk shotty work. Fortunately, this was not the case with West Hills Masonry (WHM). I was pleasantly surprised that my interaction/monitoring with WHM was minimal. Be absolutely clear on what you want from the get-go and the rest is clockwork. Carlos' teams are very efficient without sacrificing qualtity of workmanship. Pricing was fair and again the quality/results were exceptional. Thanks to the West Hills Masonry team and leadership for providing an excellent experience that was relatively stress free. read more

West Hills Masonry - After - Masonry/Concrete Near Me - Irvine, California

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We wanted to an entire backyard remodel consisting of a pool install and carving of a hillside. It was a big under taking and West Hills worked so expeditiously day in and day out for months. If there were any unforeseen issues in our project they communicated clearly what our options were to tackle the problem. Come to think of it, they never told me something couldn't be done. They always came with a solution or a way to adjust to make things work. They also responded promptly to all my questions so our project stayed on course. We were so pleased and would recommend them for any outdoor projects. read more

UPDATE: He responded with a recommendation for another company that does repairs on existing patios and hardscaped yards. This profile should be updated to clearly state that they don't repair or replace existing work. ORIGINAL: We reached out to this company to discuss masonry repair and bricklaying for our backyard. Our Yelp message: "We have several ideas to repair and renew our backyard and would love to discuss them with you." I also mentioned that we're local. The terse reply was that they didn't provide that service. What's going on with this company? Their photos show homes. read more

I highly recommend West Hills Masonry because the customer service was excellent, the price was reasonable, and the finished product was beautiful. I had received a quote from another company a few months ago to install pavers on my front walkway and porch, but it was too high so I decided to wait. I'm so glad I waited and found West Hills Masonry on Yelp. Carlos responded promptly on Yelp and set up an appointment. He brought a catalog of pavers and made suggestions. Because his estimate was lower than the previous company, I also asked for an estimate to do the driveway at the same time. We were so happy with the estimate that we decided to add the driveway to the project. In order to decide the color of pavers Carlos had 6 different pavers from two companies delivered to our house. We also drove by homes where he had installed pavers so we could see how they looked on a larger scale. The projects we saw were beautiful and further convinced us that we had made the right choice. The installation was two weeks later. During this time he promptly answered all questions by texting or calling. He even answered texts after hours and on Sunday! He is very responsive and easy to work with. The demolition and installation was amazingly quick. Carlos estimated 7 days or less to complete the demolition of existing concrete, to prep the area, and to install 1000 square feet of pavers. Because he added more workers, the project took only 3 days. At the end of day 2 we had a complete driveway and front walkway. Only a small area on the side of our house was left for day 3. The crew led by Angel was hardworking and polite. They worked rapidly and did a neat job. It was amazing how much they accomplished in just 2 days. Neighbors driving by complimented us on how beautiful it looked and asked for the name of the company which we happily recommended. read more

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Just added El Dorado Stone to our home, the first step in a complete overhaul to our curb appeal. Carlos and crew did a great job from start to finish, I can highly recommend them for all your stone, concrete and demo needs. read more

West Hills Masonry - Work on tigress application of El Dorado stone - Masonry/Concrete Near Me - Irvine, California

Carlos has a very seasoned eye and an attentive ear for home landscape design. We were very impressed with his knowledge in implementing our general design guidelines into his final drawings for submission to our HOA for approval. read more

This was our first experience with a major renovation. We found Carlos to be easy-going when he came to our property for the initial quote. We had a general concept of what we wanted at that time, but did not have every detail planned out from beginning to the end, so we found his recommendations helpful as we presented our ideas. Carlos was responsive throughout the project via messaging to address my questions and concerns and was able to accommodate a few changes to the initial plan. Our project was expected to take three weeks, but they were able to finish in about 4 weeks of work, excluding time off for the holidays and a few days of inclement weather. The on-site crew was easy to work with, as I would inquire about the daily plan before they started their work and discuss any concerns I had regarding the previous day's work. They were good about tidying up on a daily basis. They did fix a few things I had concerns with, but overall their workmanship was excellent. We are extremely pleased with the final outcome and plan to use them again for future projects. read more

We had a great experience with West Hills Masonry.  Carlos is an honest, hardworking owner who had fantastic response time. We had no idea how or where to get started on our new home landscaping.  After contacting Carlos, he was great at listening to what we wanted in our backyard and helped us design the backyard from scratch. He and his team were very communicative about their schedule, listened to exactly what we wanted, and revised their plans throughout the process until we both felt it would be the perfect backyard. They built out two beautiful patios and the backyard with a gorgeous water feature. There were no surprises along the way. We are very happy with the results! The crew members onsite were also always great. Carlos V. was the project manager, and our main point of contact onsite. He was great about answering any questions we had about the project We would highly recommend working with west Hills Masonry. We hope to get the opportunity to work with them again in the future. read more

Had over 2,000 sf of back patio done by West Hills about 4 years ago. We sprung a gas leak in our custom fireplace gas line recently (about 3 weeks ago). We called Carlos and he came that week and checked the leak. He then scheduled a repair for us that consisted of removing two 4' x 4' colored concrete sections, replacing the whole gas line with the newest materials, also replaced our burner (was a little rusted but worked fine) with a new stainless steel version. Re-poured the two colored concrete sections, finished, cut and sealed them beautifully. All work was done under their original 10 year warranty. Needless to say we are VERY happy with the results of their work. The company and the work team are definitely a cut above the rest! The quality of workmanship is superb and the clean up at the end was spot on. Everyone spoke English, were very professional, and always on time. Carlos is very professional and he returns calls and text messages in a very reasonable amount of time. Did I mention they do artificial turf also? We had them repair some spots that existed in our front lawn from a previous vendors work. Repairs looked better than the original. We just want to say to West Hills Masonry "Thanks for your honesty, expediency, quality and professionalism". We can't wait to do our next project. Your Very Satisfied Customers - Diana & Randy S. read more

West Hills did my backyard remodel and overall did a great job! I got multiple proposals and West Hills was very competitive, but more importantly the most professional and comprehensive. We did pavers, drainage, retaining walls, and artifical turf. The communication was good throughout the process AND they finished ahead of schedule. I will use them again for my front yard! read more

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Look no further for your masonry needs. We were looking for a contractor to build a concrete wall between us and our next door neighbor. Our neighbors were on a time crunch because of extenuating circumstances and I was floored when Bryan said the timeline would be about a week. I actually found this company on Angie's List, with glowing reports as well, and called them. Bryan was very helpful, easy going but knows his trade. After getting our neighbor's approval the wall was up (permits and 3 gates) within a week. We could not have been more pleased and our neighbors would agree. Bryan's crew were courteous, quiet and focused on getting the job done. I would highly recommend this company to anyone; you won't be disappointed. read more

West Hills Masonry - Based on the photos posted, I wanted to show that West Hills works hard no matter the budget. They were so clean and tidy! - Masonry/Concrete Near Me - Irvine, California

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Carlos was very quick and responsive. He was quick to say that he wasn't the proper specialty for the type of services we needed. However, he even took the time to give us referrals. Thank you for the great customer service! read more

I just wanted to say thank you to West Hills Masonry for doing a fantastic job of removing my mom's old cracked driveway and replacing it with beautiful pavers. Rob was great at showing up on time for the estimate. The work was completed at a lightening fast pace and the quality is excellent. I've dealt with other companies that do pavers and their costs were ridiculous. West Hills Masonry was a great cost and did excellent work. Look no further for your masonry needs, you won't be disappointed by choosing this company. Thanks Rob, Carlos and the entire work crew read more

West Hills Masonry - New driveway Orco Casita pavers - Masonry/Concrete Near Me - Irvine, California

I used this company to do my front yard paver and brick veneer on walls. They did an excellent job. Carlos and Kyle are both great people to work with and their team is awesome and very clean (didn't leave a mess like most contractors do). I would definitely recommend West Hills Masonry to people and my neighbors. We got a lot of compliments from our neighbors on how beautiful our front yard. Thank you very much! read more

West Hills Masonry - Masonry/Concrete Near Me - Irvine, California

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West Hills Masonry was recommended to us by a neighbor, so it was nice being able to see their work first hand. My wife and I had nothing short of a great experience working with their entire team. From early on, Carlos assisted us right away with materials. He guided us to stores for ideas, as well as had samples delivered directly to us (so convenient). Throughout the project we felt that they were readily available at any time for questions, changes, fixes, ect. During the building process, some layouts didn't feel right to us, although looked ok on paper, but seeing them in person, we asked to have it modified. No push back at all from Carlos and crew. Overall their customer service was exceptional, and we are so happy that they were able to help us bring our yard to life. read more

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Carlos and his crew did a fantastic job modeling our backyard from beginning to finish. From the planning phases to the execution, everything was finished according to plan. I was particularly impressed with the level of detail and craftsmanship as well. Carlos was also very open to communication and as a result I never felt like I was out of the loop as to the progress of the project. Overall I would highly recommend Carlos and his crew to anyone who is looking to get any landscaping or hardscaping done. read more

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Couldn't be more pleased with our new driveway and front walkway! Carlos G. provided timely communication and was very helpful with the initial quote process. He provided options that were within budget. After months of research and multiple quotes, we paused for a few months. Once we were ready, Carlos didn't hesitate in resuming the process. He modified the quote based on our updates and quickly scheduled our project and paver installation. Carlos V was our project supervisor and Angel was our project lead. Angel actively worked with the crew and was well versed on paver installation. Thanks for making this an easy and seamless experience. read more

West Hills Masonry - Belgard Dublin Cobble in Bella - Masonry/Concrete Near Me - Irvine, California

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Four bids later it was clear Hills West would be our stone contractor. Not because they were the lowest bid, but because Carlos G.'s bid structure and professionalism rose to the top. The project involved the demo of 1984 exterior faux stone and shiplap siding. It was all replaced with El Dorado Mountain Ledge manufactured stone. The work was completed in timely manner, with great workmanship and attention to detail. Working with Carlos G. and his crew was a very positive experience. A shout out to Ernesto and Frank ... thank you for making our vision a reality! read more

Carlos came out to meet us a couple of months ago at the start of summer to discuss our front and backyard renovation needs. We spent almost 2 hours walking him through our property to show him exactly what we needed. We also provided a rough hand drawn picture of our ideas. He then took some time to take measurements of our front and backyard and promised to give us an itemized estimate within the week. NEVER HEARD FROM HIM AGAIN. We chose this company because of all the great reviews. Apparently not for us. Will take a hard pass on a business that is unresponsive on follow through. The lack of response and follow through is indicative of how they run their business and we as consumers would rather not put up with this kind of flakeduring the yard renovations. Thanks but no thanks. Aug 29, 2018 UPDATE: Carlos mentioned he had sent the original estimate to the wrong email address. He has just resent the estimate as of today. We will review and compare to a few others and make our selection thereafter. read more

The West Hill Masonry leadership and each of their dozen or more craftsmen who dedicated themselves to excellence on our front yard re-landscaping were simply fantastic! They are truly the GOLD STANDARD! They are responsive, extraordinary communicators, capable, caring, committed and reliable! They worked on our home project with the commitment and care as if it was their own home. We agreed on a fair price and a reasonable schedule and they delivered everything we asked and agreed to! Further, they gave us unexpected and appreciated added value by providing little extras where they could without the need for contract change orders. The West Hills Masonry team is that rare organization that thoroughly satisfies their customer! They exceed expectations! They are in the top-tier of all organizations with whom we've worked! Truly the BEST OF THE BEST! read more

West Hills Masonry did such a great job with our patio, driveway, walkways and RV pad. They were very thorough, answered all of our questions, and explained everything up front. We had no surprises that can be typical of home improvement jobs. The on site team was friendly and thorough also and cleaned up after themselves every day. I would hire them again if I ever had another masonry need! They're awesome!!! read more

West Hills Masonry - Masonry/Concrete Near Me - Irvine, California

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Terrible customer service! !Bryan the project manager gave me his card to call him for an appointment so he could see my yard and give me a quote. After two calls and two texts, he never responded. Totally unacceptable if you want to be in business! read more

What a nice guy! I called three companies and only this one answered the phone and was super helpful about directing me towards someone who could do the project I need done. No wonder they have amazing reviews! Hopefully, I will get to do business with these guys in the future! read more

I can't give 5 stars as I am not 100% satisfied. They do quality work. Their grass guys are amazing and we got more space then we thought we were going to get between the tiers of the retaining walls which is fantastic as we can now use that to have an eating area with a view of the mountains. Also our driveway is now wide enough to fit 3 cars, which is great as there is not a lot of parking around our place. I am disappointed in the communication as not everything that had been discussed before starting the project came to fruition and we were so excited with everything that we had discussed at the final walkthrough, but as my mother said make sure you get every detail in writing or it will get forgotten. The things that were missed were little, but those are the things that will stick out to me every time I walk outside. Attached our some before and after shots. read more

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We chose West Hills Masonry after hearing great things about them. From the very start Carlos G and his crew were easy to work with, reliable and honest. They transformed my dirt backyard into an outdoor entertainment area. They did not cut any corners and exceeded our expectations. I would recommend them to anyone! We absolutely love our backyard and can't wait to enjoy it for many years! read more

Really great to deal with, did a new driveway in less than 3 days. What was really great aswell was the clean up afterwards where they fixed the garden and repaired a cracked wall. Fully recommend these guys. read more