Went in for an interior detail and got a vacuum and wipe down instead. I was charged $125 for my…read morewipe down so I complained. They were very receptive and returned $75. It was a waist of time but they took responsibility and I will do business with them in the future

Milt has helped us on several occasions with minor dents an scratches on our Sienna and rust on our…read moreSubaru. The cars look great and he and all his team were a pleasure to deal with: honest, professional and personable. Accidents happen but it's nice to know there's some place reliable we can go to when they do.

Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

Fantastic workmanship. The day before we were supposed to leave for vacation a pickup truck ran a…read morered light and wrecked my 2021 GMC. The truck was un-drivable and the truck was towed to Zimmerman's. I called my regular repair shop and was told they couldn't get it in for 2 months. I started working with Keith at LZE. Keith assured me the shop did excellent work and promised to work with the insurance company to get OEM parts. He also understood I couldn't drive the truck and got it in the shop right away. About 3 weeks later I had my truck and it looks and drives like new. Really impressed with the service and workmanship!

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.

Our brand name rental car reported low tire pressure less than 30 minutes after leaving the…read moreRochester airport. We filled it but it was down to 19psi the next morning. The rental company's road side service called Red's. What a great choice. Despite the rental company's overall confusion about the existence of a spare tire (we finally checked, there wasn't), Red's stayed committed to helping. Finally early in the evening Red's towed the rental and returned ~11:30PM with a replacement, a process that took them several hours. All the while they remained in good spirits and did follow through on their committment to not strand us without a car. If we lived here Red's would be my go to car guy.

So driving home last night my left rear wheel came loose. I pulled over and was just about to fall…read moreoff. Called AAA- they sent out a gentleman from Red's Auto Works ( his name was Rich) Friendly and reassuring. They flatbedded ot to their shop-and it was done by this morning-(replaced studs and swapped out wheels and tires. The cost was fair and reasonable-turn around quicker than expected. You guys earned a new client! Thank you JoeyB - Clifton Springs

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My daughter was recently in an accident. Her truck was taken to Kens. Everyone was a pleasure to…read morework with. They worked hand in hand with us and our insurance company. We made several calls to both Aidan and Indy as my daughter is at school in Oswego and we live several hundred miles away. Aidan and Indy both were extremely helpful and informative. No matter why my husband called they took the time to put our minds at ease, explain what was being done and they fixed her car back to its original "new" condition. Thank you "Ken's Body Shop". We would highly recommend Ken's!