Nice, professional and down to earth group. I was 30 minutes late but they squeezed me in, and they…read morewere honest/friendly. Update: Brought the car in without an appointment this week - they took a quick look, made a quick fix, and didn't charge me either! It was awesome - these guys rock.

From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

My son bought his car a year ago in May. When we were out and about on Saturday, I noticed his…read moreinspection had expired in April. I was leaving for a work trip and wouldn't be able to get his car into our normal spot and on Sunday morning found that Monro was open and able to do the inspection. Staff was extremely friendly and had my son's car inspected and done in a half of an hour. I have never been there before and really appreciated the ability to get in on a Sunday.

I got a bad flat tire and didn't have a spare. I got towed and the staff were very friendly and…read moregave updates as they were working on my car. They were able to replace the tire (which apparently is a hard one to come by) in under 30 minutes. Because of the type of tire, the price was a little high, but I think it was worth it for the service and the speed. No issues and would definitely recommend going here if you need help!

This was my first time going to Mavis and it was a nightmare! I dropped my daughter's car off and…read morethey said to come back in an hour. I came back and they said it would be another 3 hours until it was done. Then I drove home with the tire pressure light flashing. I called them and they said they would fix it. My daughter took her car back and sat for 2 hours without them touching her car. They said WE had to pay for the new sensor, that her car needed a ball joint and an alignment. They gave her a ridiculous price of $940!!! So her tire pressure light is still flashing from their carelessness after I spent a lot of money at with them.

I set up an appointment ahead of time 10 o'clock was my appointment. It's 11:14 and I'm still here…read morejust for a simple inspection very inexperienced and lack of professionalism when it comes to customer service

if I could give 0 stars for this place I would. I am a college student in this town and I needed a…read morewater pump replaced this guy tried to charge me almost $1000. this is an absurd price. I had my car towed back home and had my water pump replaced for under $500. I hope everyone nearby sees this and NEVER goes here for any type of repair.

Great estimate. Great price for the work done. Best out of 5 shops I called. FAST turn around…read morespeed. Double checked the work and it was done right. Was done ASAP instead of sitting for days like at Monro. Kevin was a personable guy. Will return.

Honest shop, Great work, Do whats needed or asked for. Sheriff dept fleet seems to undergo repairs…read morethere. And having been a person that been known to beat on Employers fleet in yrs gone by I know from owning a Caddy Restoration shop these people do right.

I have a black car with white seats. My car was returned to me with grease all over the driver seat…read moreand arm rest on the door. I called to ask for a product to remove the grease. I could hear staff making fun of me in the background, and when I spoke to the owner, he got very aggressive and practically called me a liar. I posted pictures of my car on their website. Worst service ever.

They need new staff laughing and goofing off manager included my husband took our car in to have…read moretires put on they wanted to do my brakes when my husband called me to discuss we decided my husband would do them and we declined they got mad where talking a bunch of crap because he called me and then put the lug nuts on as tight as they could talk about juvenile I mean come on grow up I would not recommend anybody to get services done there too busy goofing off and no idea what good customer service is that will be the last time we go there and I promise I will let everybody I know not to go there smh!

Had 4 new tires replaced on 08/26/2025 drove around after and the car felt like the tires were out…read moreof balance. Went back to get them balanced & had an appointment for inspection. They couldn't do inspection nobody qualified to do it they balanced the tires a second time and the guy told me I don't think it will be any better because you're rims are bent. I didn't have an issue with the ride before I went in it just needed tires. I call the main office to talk to someone and was told they would call me back. It's going on 3 days and still haven't heard from anyone. Their shop in Victor recommended Monroe across from their Canandaigua shop. I went there they balanced the tires and the car rides fine. I won't be going back to them when I'm in the area again.