I just got a house and the kitchen sink was backed up. Luckily I remembered to try to use the Home Warranty with First American and they had Gennaro's Plumbing come out to take a look within a couple days. I looked up reviews first and was pretty worried. When the gentleman showed up at my door he was on time within the time frame, very professional and was extremely kind to my dog which I was going to lock up to give him room to work but he had his own dogs so he was very friendly with my pup. He then checked the sink and immediately knew he had to snake it so he got his tools from his truck and ran the hot water + snake at the same time and ran the entire length all the way to the street just to make sure it all got cleared and voila! It was cleared and when he pulled out it he showed me there was dried up grease clogging up the pipe at the very end which a little bit came back out when he pulled the snake out. Overall my experience was extremely professional and extremely kind. I cannot possibly expect a better service from any company. I am very happy with the service I received!! I give Gennaro's Plumbing 10/10!! read more

I called Monday to see if they could come out to repair my water heater. I was called back saying they could and would be on their way. He gave me an estimate. Said I have the parts and the total would be $260. I just said the parts were still under warranty. He said "the labor is not the labor is not the labor is not. " I said can you give me a chance to talk? I told him he didn't have to be so rude. I was just asking. I didn't said if they could send a different plumber out cause I didn't want him coming. He said they didn't have anybody else. Then he said we'll send somebody else out then. No one ever came. He knew nobody was going to come. But that's OK. I dodged a bullet because they have a one star rating and that's the reason. Thank goodness I went with Fred & Sons plumbing. He came out the next day to replace my water heater with a new one. He explained the water heater I had was old and he could not get the parts for that water heater any longer. My water heater was 12 years old and the warranty was going to end in two months. Thank goodness, he explained all that to me and we just went with the new water heater.. read more

SCAM ALERT!!!! My home warranty company sent them out for an emergency after-hours repair. The guy from Gennaro's called me and was very nice, I asked how I should turn off the water and he assured me that everything would be fine, and they would take care of everything and the plumber was already on the way. Before the plumber came some guy with a water mitigation company showed up and he immediately began telling me that I had to file a claim with my home owners insurance, that my entire kitchen was going to have to be redone and the floors throughout my entire house will likely have to be replaced (you would think I had water gushing out of my pipes instead of a leak). I asked the guy how much would it cost for him to create an access point for the plumber to fix the issue and he said $250-$350. He is going through my house taping off portions of my wall, cabinets, and floor continuing to tell me that I needed to open a claim because he has to take my cabinets down and all of this other stuff. There is some back and forth and I am very hesitant, so he called the guy from Gennaro's to have him talk to me and that guy begins trying to convince me to let the guy start and file a claim. The entire time I have an active leak and there is no plumber. So I told him that I would start the claim, but not for all of the other work and he told me they can't do partial work once they begin working under a claim (all or nothing), so I said that I will just pay out of pocket for him to open an access point and that price jumped to $2,800. He then told me that he still requires a claim number before he can do anything. The entire time, there is still an active leak and this guy is trying to strong arm me before he will create an access point for the plumber to fix the issue and to further pressure me he tells me that the plumber is 15 minutes away so I need to decide what to do. I said fine, I'll open a claim but I am not going to agree to you doing all of this extra work, I will pay for the access point separately and will speak to my insurance company first thing in the morning about the rest. He ask if I want him to move forward with the access point, I said yes and confirmed that I will pay for that out of pocket. He went outside, got in his van and left without saying anything. When I realized he was gone and the plumber never came, I called Gennaro's a few times and they would send me straight to VM. It was a good thing that I did open a claim because my insurance company sent someone out and explained to me how the scam works.... The plumber works with a water restoration/mitigation company. They get you to open a claim, and sign the agreements before they create an access point so the plumber can do repairs, then they immediately start "restoring" your home and then will send an inflated bill to the insurance company when they are done and whatever they can't get the insurance company to pay, the homeowner is now on the hook for which is typically thousands of dollars. And if the homeowner can't pay they put a lien on your home. They literally sit there and let the water continue to damage your home until you enter into an agreement with their restoration/mitigation partner. So don't become a victim like I almost did. If they mention your homeowner's insurance, don't sign anything and tell them to have a nice day. Call your insurance company yourself and let THEM send their water mitigation and plumber to your home. You can then discuss with your insurance company if you need to move forward with a claim. read more

Gennaros plumbing is one of the few plumbers I trust and would recommend to anyone I work with! if you looking for someone who is quick to respond and detail oriented, they are the best! I would recommend his services to anyone looking for plumbing work read more

I wish I could do zero reviews. They never showed up after 2 reschedules !! And we changed our schedules to be here. But it's ok what goes around comes around read more

Gennaro's Plumbing - Here's us asking when he was coming and this is his reply Btw he never showed up - Plumbing Near Me

My home warranty company referred this company. The plumber didn't use any tools but somehow, by just taking a peek at my garbage disposal, concluded that an obstruction had caused my garbage disposal to stop working. I had to have another plumber change the disposal. And no, we didn't find any "obstruction." read more

I echo the chorus of zero stars. Worst plumber. He's really good at collecting his $100 fee and either making the problem worse, or not doing anything. First we had a leak under the kitchen sink. He "fixed it" and it leaked worse. It was a nightmare trying to schedule him to come back and fix it again. Finally he came back. We bought the new faucet. He cut the old one out and then determined he needed a saw to fully remove it, which he didn't have. Seems like an important tool for a plumber? Said he'd come back on Sunday with the saw and finish the job. Called on Saturday and said he wouldn't come because of the "liability" (his favorite word). Didn't want to damage the sink??? My non plumber husband went to Home Depot, rented the saw, removed the old faucet and installed the new one. Wish we could get back the $200 we wasted on him doing nothing. Then a shower leak. Warranty company sent this guy back. Guess what? Couldn't fix it bc of the "liability." Said his home remediation friends would have to open the wall first before he could fix the leak. But again collected his $100 for "diagnosing the problem." Hah! After that we called a real plumber who diagnosed and fixed the leak in less than 30 min. Save yourself the $100 fee and call a real plumber. read more

This Plumbing company is a SCAM. My home warranty contacted them for my leak between the wall and my bathtub. They came over, I paid them their service call fee ($60), and they spent a few minutes telling me that there is a massive leak behind the tile. They used scare tactics to ramp up my anxiety and then reassured me that they will call in a water mitigation company to help the issue. And then they promised to come back after the tile was removed and they can look at the issue. Turns out, the water mitigation company is a scam and is charging me $$$$'s for almost no work. Gennaro's Plumbing probably got kickbacks from them to recommend them. Two weeks later after my bathroom is demolished, I started calling Gennaro's Plumbing to come back to do the repairs they said they would do. My home warranty was also telling them to return to my property. They don't answer their phones, and then once I get them on the line, they claimed that they're having a system issue. They scheduled a return appointment and never showed. I started to call Gennaro's Plumbing every single day. After a month of calling (remember, my only bathroom is demolished. I don't have a toilet, I don't have a shower, and my insurance company had to relocate me), they started to tell me that they no longer serve my service area (Los Angeles). That's completely ridiculous! They were "in my service area" when my home warranty called them and they got a $60 call fee for essentially 2 minutes of work. I will be submitting a Better Business Bureau complaint, and everything else I can do as a consumer with a complaint. I encourage everyone else who has received terrible service from them to do so as well. If you need help or guidance, msg me. Happy to walk you through it. read more

This company is a scam they show up only to collect the $100 dollars fee for assessing the damage. After the assessment they claim they are so busy and unable to perform the task. Please don't use this company. read more

Would never ever recommend this company. They are contracted thru home warranty services. They write up false reports without even showing up to the property. They will dispatch Pro Dry for the mitigation. PLEASE STAY AWAY and save yourself the headache. read more

Gennaro's Plumbing - Plumbing Near Me

As the others have previously mentioned they rarely if ever answer their phone calls, they do not call to say they are coming or not coming and we were forced into using them for warranty work. Not a company I would recommend doing busy with read more

I was assigned to this company from my home warranty first American. I have two leaky faucets, and the guy came out the same day. He said he ordered the faucets and I would receive them in the mail within a week. Then he would come back out to fix the issue. No call and no parts ever. This request was in June. I call the company and no answer. They never answer the phone. To top it off, they sent information saying no mechanical failure to my sinks. WTF! They drop; what the hell do you mean? Heed my warning. DON'T do business with them. To be honest, I'm relieved they didn't touch any plumbing in my house. I'd probably be worse off. read more

If I could give zero stars I would. Just don't!!!! Came and took the service fee and left without ever coming back! Called several department and people and never got the service from them. Just don't. read more

These people were call by our home warranty & Frank is a scam artist working with prop dry flood! Frank came removed our toilet told us of the leak in walls and never came back with a new toilet, had to pay a plumber to put one we bought in! Never answered phone and when he did he said office would call in am never happened!!!!SCAMMERS read more

This company was notified to come out by our home warranty company. We were told all day through phone calls that they would be there. I waited all day and no show. We had an emergency issue in our home of an extreme blockage in the main line. After waiting all day I called my home warranty and Gennaro's Plumbing lied to them stating they had called me earlier to cancel the call. This never happened. Just got a call a week later asking to set up my appointment. Do yourself a favor, do what ever you can do to call ANY other company but these guys. read more

Unfortunately similar to the 100+ other reviews on here, we had a bad experience with this vendor who was contracted by Home Warranty of America to service a leak. From reading the other reviews on here, it's becoming apparent is that HWA continues to contract this company for their high rate of rejecting home warranty claims. If HWA were in the business of appropriate customer service and satisfaction, they would work to use credible vendors that are diligently trying to solve the homeowner's issue as opposed to either doing the bare minimum or just issuing an outright claim denial. Our claim with HWA was filed for an upstairs bathroom leak which was coming down into the kitchen ceiling ( see photos). HWA contracted Gennaro's Plumbing. - Plumber performed a visual inspection of an upstairs toilet. Used no levels, measuring device or even attempted to flush the toilet to replicate the leak or find the source. - Gennaro's exact written notes to HWA "tHE PLAN HOLDER DOES NOT HAVE AN EXSISTING PIPE LEAK THE SOUND SHE HEARS IS DUE TO EXPANTION OF PIPES NO LEAK FOUND TILE TO FLOOR ISSUE WE DO NOT DO FLOORING" In short, the claim was denied because no leak was found and this was described as a flooring issue by the plumber... Needless to say we're extremely disappointed in both Home Warranty of America for contracting such a disreputable plumber and also Gennaro's for their lack of effort and complete refusal to admit that a leak exists. read more

Gennaro's Plumbing - Leak into kitchen ceiling from upstairs bathroom - Plumbing Near Me

See all

Let this one star identify as ZERO STAR REVIEW. I bought a Rheem water heater from Home Depot that needed to repaired. They had this joke of a company call me to set up a service appointment. On the day before Thanksgiving, l was prepping things for the holiday and they called around 3pm and said they were sending someone by, they were in the area and would be at the house in a half hour. The had called very quickly after I had gotten off the call with Rheem, I was impressed. The man was very nice and professional. They never showed up. They never called and said they couldn't make it. They never answered their phone when I was calling to ask when they would be at the house as I had to go to the market. I called Rheem to let them know they cannot send them to me, I wanted someone else. FAST WATER HEATER came out and did the repair work. FAST WATER HEATER was PROFESSIONAL, CALL THEM. Rheem had someone call me back to ask what happened with Genaro's. She was very interested in the details as they had multiple complaints about them and wanted to send the information to corporate so their contract with them could be reviewed. read more

Zero stars. They were assigned by home warranty company. They never showed up. Instead they sent a technician from prodry. He assured me everything looked good and I needed a new hot water heater. He confirmed no water damage. Yet the plumber then submitted a report to the warranty company saying there was mold present. There is no mold anywhere. I even have a separate mold assessment confirming no mold. This company is dishonest and their report was pure fraud. I suspect they have a scam going with the home warranty company where they're rewarded for finding reasons to deny claims. read more

Beware of this company!!! As many already stated, zero stars are not an option so we will go with a reluctant one. This is by far the worst plumbing company I have ever used. What should have been a simple toilet repair turned into a nightmare. Gennaro's came to look at the toilet, and using a hand-held moisture detector said extensive water damage existed. They told us they would send a mitigation company to give us a quote, but not to worry as it would be covered with our home insurance. He asked for his check and left, never touching the toilet. The mitigation company arrived the same day and did the same exercise. I was skeptical and asked him to test the entire house. Not surprisingly, his device showed excessive moisture. He reluctantly admitted with a low water bill, the test may not be accurate and left. I was not given a quote or anything in writing. Gennaro's Plumbing would not return my calls or indicate what they were reporting to the home warranty company. Select Home Warranty told me the plumber verbally reported a full bathroom demo was needed as there were broken tiles and excessive water damage. Until that was done, they would not pay for anything. I called a local water mitigation company who confirmed no water leak existed. He demonstrated how hand-held water devices pick up moisture on the palm to give false readings. I tried to reach Gennaro's numerous times and was either sent directly to voicemail or ignored. Calls appear blocked as when I turn off caller ID, they go through. Overall, I feel I was part of an attempted scam or insurance fraud and have reported both companies to the BBB. FYI, the toilet has been repaired and no water damage was found. Color me surprised. read more

These people are the worst! Tried for 3 months to work with them through my Rheem warranty. They do not return calls, they do not show up when they say they will and when they do finally show up they lie. They told Rheem my hot water heater was just outside with no cabinet so they would deny the claim. My crappy Rheem got water heater has now completely gone out and because they lied it's been a struggle! If you find out your warranty company or a manufacturer is sending out this company to look at your house please ask for somebody else! Please cancel it It will cause you so many problems. Don't give them the benefit of the doubt don't try to be nice because here I am 3 months later with absolutely no hot water for over a week now. read more

This place was contracted by a home warranty group for us, they came to the house one looked over the problem took a picture with an iPhone (important piece of equipment) , then said well let the warranty know what we need. A few days later we contacted the warranty company and they say they are waiting on a report. Call the office of Gennaro and some childish rude ass answers and says we don't have the report and what not. Fast forward a week later repeat the process and same Child-ass answers the phone and asks why we are calling Gennaros for an update, and proceeds to say that they don't work for me they work for our insurance and don't need to update us. After another week or so, we finally get an estimate of $130 to replace a pipe and $800 to pay for a camera that was run down the pipe, and it's got to be cash because the credit card machine doesn't work. That $800 was for an iPhone ran down the pipe by the way. Anyways don't trust this place with an inch they will take a mile, and if you do. That's on you just read the other reviews. read more

0/5 is not an option, but should be. This company is completely dishonest and not worth your time. They were dispatched for a home warranty claim on a clogged drain and they said they needed a speciality truck to complete the work. They took payment for doing nothing, and the second truck never arrived. The stopped answering their phone and they are complete criminals. I am not sure how they are able to stay in business since they are so dishonest. Every single review written on this site mirrors the experience that I had as well. Stay away from Gennaro's Plumbing!!!! read more

What a scummy company, I called through my home warranty and they sent a guy to look at a minor leak. The guy said he was a from the restoration team took a picture said the damage wasn't to bad. I called the plummer he said he would be there that night. He never showed. I tried to call and text no response. I called the home warranty company and they called them and they gave some lame excuse that the plummer was in an accident. I checked the warranty and they said the job was closed and they can't refund the service fee. They said the job isn't covered but I contacted a plummer on thumbtack who fixed the minor leak. These guys are scumbags don't use them. There's a reason they have one star. read more

Very rude! My home warranty company hired them and they were very rude on the phone from the beginning. My husband was in the shower when the guy Frank came to do the door so he didn't hear the door bell. When I called him he told me gas was expensive and that I should have called him if we weren't going to answer the door! What the heck!?! Then he said he came 9:30-10:00 but it was not on my cameras til after 1:00p! read more

Gennaro's Plumbing - Im Sure Frank looks JUST like the character on his business card! Don't bother with this company! - Plumbing Near Me

I would give this business a zero if I had a choice. They arrived late. We hire this business due to my insurance coverage. They came out and the guy told us that we needed a water heater replacement because it was damaged. He was only there for like 5 minutes. Stated he send the report that same day. After almost 2 weeks later, I contacted my insurance and my insurance said they were still waiting for the report because they never send the report. I called them, no answer. They finally send the report to my insurance just to tell them that nothing was wrong with my water heater , and that I did not need a replacement. They completely lied for what they communicated to us. This by far has to be the worse company ever. Please do not hire them. You will waste your time and be more frustrated. This business should be close for doing false business and telling people something that is not true. read more

0 stars for this outfit... First American sent this Frank Genaro plumber guy to replace my water heater, real talker this guy... After he saw an opportunity to take advantage of my situation, he called another company to get in on the action. Between the two of these so called companies, they said that I have to get my home insurance involved due to the "damages" caused by my leaking water heater. After all the miss information and the run around I got from them, 2 months later, I still didn't have a water heater permanently installed. Genaro was charging me another $800 to install the water heater that First American warranty was supposedly covering. Genaro said it was for the "modifications" needed to facilitate the installation of my WH. Bullshit! There was nothing to modify. That's all part of the installation!!! So when this Frank Genaro said "we will get the insurance involved that way you can even make money". I said "I just want to have hot water for my house that's all". But they make you think that there's thousands of dollars in damages. But instead, when I finally got someone to patch the walls only after I paid part of my deductible ($1000), I realized that there was maybe $200 to $300 tops for materials and the handyman they sent to work on the patch job that day. Let's just say $500 for his services, which is generous. So $800 total. They billed my insurance nearly $5000!!! WTF!!! I ended up paying $1750 for different plumber to install my WH after cashing out with First American for $671. Which is a separate issue all its own... All in I'm out a little over $2k and I'm paying for home warranty and insurance... WHAT'S WRONG WITH THIS PICTURE?!?!?I'm tired of companies taking advantage of hard working honest people... THIS HAS TO STOP!!! During all this non sense Genaro calls me finally, after a month of not getting in touch with me, to let me know that effective that day, they no longer work with First American warranty... What a cluster f_ck this company is... read more

Gennaro's Plumbing - Water heater platform after the patch job. - Plumbing Near Me

See all

After the gas company red tagged our newly bought home our home warranty company got into contact with Gennaro's plumbing and sent someone 2 days later. The plumber informed us he couldnt do anything BECAUSE the gas was shut off. He told us that he was going to relay the message and hes going to have to coordinate with the gas company in order to diagnose the issue. After we got in touch with the gas company they informed us a professional plumber would have the tools and The know how to diagnose and fix something as small as a gas leak. It took a week before we got exhausted and called it quits. Unprofessional, lied to, and plain unnecessary. read more

This company is not trustworthy, if your home warranty company assigns them, demand (don't request) they change to a different contractor. After I missed their initial scheduling call, I spent over a week trying to get a hold of them to schedule as they never seem to answer the phone. After multiple attempts, they finally got back to me and told me (not asked) that they would visit my home on a Thursday during a 4 hour time block. I advised them I could not make that time and they said they'd call me back. After going MIA again, the home warranty company scheduled it for another day which worked with my schedule. They never showed up (or never rang the bell/called) as at some point they left a sticker on my front door. I later find out that they submitted a falsified report to the home warranty company stating they inspected it and the problem was resolved... despite never coming inside my home. read more

If I could give this company 0 stars I would. My kitchen sink was backed up and he claimed I didn't have a cleanout that could clear my clog. He claimed that I needed one installed. How is it that I called a plumber and they got the job done with the existing cleanout there? A WEEK WASTED and hundreds of dollars spent on outside food (no kitchen available to cook) waiting for a claim through my home warranty! Why do they use them? Save your time and money, and like many others, don't bother ever waiting for them to come out. Why does American Home Warranty company USE THEM????????? ANGER is an understatement! read more

This contractor was sent out on behalf of my home warranty (First American) to inspect a garbage disposal that was no longer working. The plumber arrived, inspected my garbage disposal, reported to me that the garbage disposal was no longer functional and that it was the result of normal wear and tear as it was very old. The plumber went out to his van to check if he had a replacement and promptly returned to report that he did not have a replacement and that he was going to have to order a replacement and that he would contact me upon the arrival of the replacement. A week and a half passed without any contact from the plumber so i called the company who reported to me that they submitted the report to my home warranty and were awaiting their approval before they proceeded. I checked the the status of my service request which stated that the request was "closed." I called my home warranty who reported to me that the contractor stated in his report that the garbage disposal was broken due to a screw that he found and that the claim would not be covered. It may very well be that my garbage disposal was no longer functioning due to circumstances outside of normal wear and tear however that is not what was communicated to me or what i was led to believe. Furthermore the plumber never showed me any screw that he had found in the disposal. Gennaro's plumbing receives a 1 star only because i cannot give them 0. They not only lied to me about my garbage disposal and that it was going to be replaced but they didn't have the decency to inform me that the service request was closed and I firmly believe that there was never any screw. If you have had similar experiences with them, please file a formal complaint with the better business bureau, and your home warranty. This business should be held accountable for how it treats its customers. read more

If I can give 0 stars I would. This company filed a report to my home warranty stating they came out here, when did you come out here? I have 5 cameras all over my property I would love to know the time you came and trespassed inside my home without me magically knowing and you were so invisible I had no clue! I asked my home warranty for the report because I need to take legal action if your going to get paid on my behalf of my warranty and you never were here. We called the plumber the day they were actually supposed to be here, the plumber said they had an emergency and would let us know. Well this is an emergency and he says "What do you want to do about it" excuse me? Those are fighting words don't talk to me like a piece of shit first off this is your job and you were assigned by the company just decline the work if your going to be a shitty person it's not my fault they assigned it to your company. Definitely don't waste your time! read more

Difficult to get to phone When finally answered (blocked #) was extremely rude, feigned he didn't know "Frank" (only first name given) when told the it was the business card left, he then was aggressive, rude and abrasive, we were told he came no one was home, yet he never rang bell or called? When asked that he said we were there, I took pictures, This isn't a package delivery, it's a professional service provider. When I asked to reschedule, the response was the owner closed the ticket with warranty co., I'd have to open a new ticket, would not reschedule without a new payment. Not the case if you take the hour or so to get a call escalated at warranty company Never let them near your property read more

Worst Company ever not professional at all my Home warranty company sent them out and the were complete garbage. Promised to get the clog or stoppage cleared said they were going to go get the equipment then never returned i called 4x and had to email the finally got a response over 4 hours later saying they weren't coming back. F this company the should get 0 stars Unfortunately for the Im plumber to but i don't have equipment to do the work. They don't know anything don't ever let this company touch your house. read more

Horrible. Shady, liars. They absolutely screwed me out of my plumbing job. Had another company come out to dry out my walls, sent me a bill for 4000 dollars. I would Never use them. read more

Too bad 0 stars are not available. Total fraud of a company. Select Home Warranty assigned them to address our water heater issue and once they contacted me they asked if it was not producing hot water or leaking. When I said both that was the last I heard from them. They just sent a mitigation company (but made sure to get there 65.00 fee) No call backs, They never showed up but submitted their "findings" to Select who denied the claim. So in my opinion they are submitting false reports. How can you send a diagnostic on a water heater you never laid eyes on ?? The only way I got any contact was to send an e-mail thru their web site. STAY AWAY FROM THIS COMPANY read more

This Place is HORRIBLE!!!!! CUSTOMER SERVICE IS TRASH. Do not use 1 time never showed up. 2nd time rang door bell then left. 3rd gave us a window 1pm to 4 When my husband missed called try to call back 5 times with no response. We were at house at 1 took time off work, they canceled again. DO NOT USE THIS COMPANY read more

We had Sears home warranty, hot water heater went out, they sent Gennaros as contractor. They agreed new one needed, never contacted us again, would not answer calls. We replaced it ourselves, Sears will not reimburse us for the cost because Gennaros never sent a report. Worst customer service ever from Gennaros and Sears Home warranty. read more

Would not ever use as you can tell by their rating. Only used due my home warranty (First American) and I will be cancelling them as well if these are the type of contractors they use. Never had such a negative experience when working with a company. Communication is non existent. Unreliable - cancelled day of arrival with 45 minutes left in our 4 window. Took 15 days to replace this. read more

Gennaro's Plumbing - Plumbing Near Me

If I could give this company a zero I would. There is a slow leak here on the bottom of the toilet. Called Old Republic Who sent the owner an older man to the house. He was literally here 10-15 minutes and said he didn't "see any water". Told me to take a picture next time because there was nothing he could do. Kept saying well it's Easter weekend and we are really busy. Still charged us the copay. He left and did nothing. We came back upstairs and noticed a puddle again so we reached out to the company. The same tech answered the phone and pretended he was someone else. Yet he tried to inflate what he had some claims if he chained items which was not true. Ultimately we hung up after a hostile conversation. Wish I would have checked here before I let this read more

Gennaro's Plumbing - Water on floor - Plumbing Near Me

The Original call on 09/21/2022: Gas company came out to check on the Water Heater left a Red Tag and had to call a Plumber to repair - Notes from the Gas Company stated issue with the Venting and the burner was not working properly. Called Home Warranty Company 1st plumbing company couldn't come out for a week so they sent me Gennaro's Plumbing.... should have waited for the 1st company to come out. Worst customer service ever, appointments not kept, they don't answer the phone, voice mails not returned. Franco talks a good game but does not take care of the customer.....tells the Customer one thing and then informs the Home Warranty company of something else. From the information I was given they only do work for Home Warranty companies. 2nd visit out here was supposed to notify us when on the way just showed up at the front Door Yikes!! I asked the Home Warranty company to send someone else and they said that the Gennaro's needed to be given the opportunity to fix the issue. There is another company coming out for a second opinion - I sent the Home Warranty the Gas Company paperwork and they agreed that a second opinion is needed. read more