The Original call on 09/21/2022: Gas company came out to check on the Water Heater left a Red Tag and had to call a Plumber to repair - Notes from the Gas Company stated issue with the Venting and the burner was not working properly. Called Home Warranty Company 1st plumbing company couldn't come out for a week so they sent me Gennaro's Plumbing.... should have waited for the 1st company to come out. Worst customer service ever, appointments not kept, they don't answer the phone, voice mails not returned. Franco talks a good game but does not take care of the customer.....tells the Customer one thing and then informs the Home Warranty company of something else. From the information I was given they only do work for Home Warranty companies. 2nd visit out here was supposed to notify us when on the way just showed up at the front Door Yikes!! I asked the Home Warranty company to send someone else and they said that the Gennaro's needed to be given the opportunity to fix the issue. There is another company coming out for a second opinion - I sent the Home Warranty the Gas Company paperwork and they agreed that a second opinion is needed. read more

This company is so bad that I CANCELED Select Home Warranty for using them. First, he'll use fear tactic and will tell you that he doesn't want to be blamed or sued and just want to make sure that there's no water damage and will recommend sending a freaking mitigation team who will tell you that they need to rip off the walls and flooring because there's water damage. WTF! I can go on and on. But PLEASE, STAY AWAY FROM THEM! The absolute worse in everything. It's so sad how they will take advantage of a need for their own gain. read more

These cats came to my house to fix my garbage disposal and messed up to the point that my sink started leaking without me knowing. Instead of fixing the problem they went all mental saying that I now had grey water under my floors. They sent a restoration company out that had said I now needed new floors. My insurance paid for most and when everything was done they were supposed to fix the sink. After everything was done they ignored my phone calls and didn't end up fixing the problem they started. Needless to say they have done this to plenty of people. This is a scam and they should all be in jail. read more

I was assigned to Gennaro's Plumbing by First American Home Warranty. Another plumbing company has already come out earlier in the day and identified that I did not have a slab leak but rather a pipe leak in the wall. When I called Gennaro's Plumbing, they were more than pushy and rude. He stated that could not come out to diagnose the pipe until I had a water restoration company assess the damage, so there was a record that he did not cause the damage. (In all the decades of owning a home, I've never heard a plumber say that). I reluctantly agreed and in no less than 5 minutes, his friend from the water restoration company, who was just as rude and pushy scheduled an appointment for 8 am. He said the plumber and water restoration company would arrive together at 8 am the next day. The following day, both companies were a no show. It wasn't until about 6 hours later (and several calls and emails from First American about their no show) that a nice receptionist from Gennaro's Plumbing called to clarify my appointment, which was supposedly two days later claiming that she didn't have an appointment scheduled for that day and she's sorry about the water restoration company and plumber no show. After calling First American for the 3rd time and arguing with them that I wanted to change plumbers, they finally obliged. Judging from previous reviews, my guess is Gennaro's Plumbing is trying to run a scam by hooking up his friend's water restoration company with business. read more

THEY DO NOT DESERVE THE STAR!!!! Worst Plumbing company avoid if you can PLEASE! Save yourself a headache! Their assistant or wanna be secretary "Patty" is rude and pretends to be the "owner" she lacks in professionalism! She never returned any of my calls and on top of everything she wants you to be making the calls because her lazy ass can't do Shit! She will ignore your calls and when she finally decides to answer she is whispering to someone in the office letting them know is you again! That is definitely nasty attitude of her! This company has Poorly trained employees and they will crew you over! AVOID THEM!!!! Give your money and the opportunity to a legitimate company. Do NOT GIVE It to GENNARO'S PLUMBING!!!!!!! read more

DO NOT HIRE OR DO BUSINESS WITH THIS COMPANY. THEY ARE EVIL,RUDE AND MAKE FALSE REPORTS! I filed a claim with my Sears home warranty for my water heater that is not providing hot water. My water heater is located in my back yard in a water heater house. It is perfectly fine and according to the gas company, the controller most likely is the issue. Gennaros reported that my water heater is corroded and that there is rat poop on top of the water heater house. Frank from Gennaros never brought a ladder to look on top of the water heater or on top of the water heater house. The water heater house sits on top of a 3 foot metal stand so there is no way to see on top without a ladder. The dropping on top of the water heater house is the flowers that fall from my Queen Palm tree located right next to the water heater. I have been without hot water for 5 days now and I have 3 small kids plus my disabled son whom requires bathing 3 times a day due to his health. Please listen to me, this company appears to get the $100 deductible for each service call and leaves them hanging. I called the manager and tried to explain and he rudely cut me off and went on to say that I'm wrong and I could eventually get a 2nd opinion. Really, 2nd opinion after being without hot water for 5 days now and who knows how long it will take. I asked the manager if they have sent over the report already to Sears warranty and he said I dont know...I dont work in that field. Omg.....I'm in tears in dealing with this company and there false alliteration. read more

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This is a horrible plumbing company. Stay away from this company. I have Sear Home Service Warranty and they sent this company out to repair my toilet that wasn't flushing properly. The repair guy Rick was unprofessional and didn't complete the job correctly. The chain in the tank of the toilet was broken. He added a hook to connect the broken chain from one end to the other. I had already added a paper clip to temporarily fix the issue until I could get a plumber out here to replace the broken chain. All Rick did was add some type of hook that works like a paperclip. He told me it was fixed, but failed to show me his work and demonstrate that the toilet was fixed. As soon as he left, I tried the toilet and it was not flushing at all. I tried calling him ASAP but he did not answer. I left him a voice message and he still has not responded. This is a horrible company. Please stay away and save your money! read more

Gennaro's Plumbing - Plumbing Near Me

Do NOT let AHS send them to your plumbing needs. They came over and the tech was saying the a part was recalled and he knew exactly why my shower was leaking sat and BS with me thinking he was a great tech. I wait 2 weeks to hear back about the part they had sent a denial of services saying that a part was missing from inside that shower plate. how funny he did touch a single thing just talking the whole time. He said he would be back in 2-3 days one week later I had to call and AHS had to call them the next day they got a denial. This company is HORRIBLE they just want to get a service fee and walk away. #Ameicanhomeshield #AHS. They need to do a better researching on their contractors. I see others have had this problem with Gennaro's Plumbing read more

Horrible not reliable. My home warranty called them. After reviewing the reviews I begged my home warranty to get me another contractor. They wouldn't. The guy Frank came on Wednesday and look briefly at my water regulator handle which is broken off and said he had to order it. Never heard back. I finally call home warranty company back and they said he said there were missing bolts and couldn't do it. The handle is clearly broken off. Do not understand why they couldn't do the job. read more

Needed asap there were assigned to me by First American Home Warranty. Impossible to get a hold of. 2 days now. They do not answer their phones or call back. I asked for a different plumber but was denied read more

Used this service through our home warranty, non responsive didn't even come out, sent a different company. Ended up changing our Plumber

Just say no! First let me clarify that I did not receive service from this company. This review is more of a warning. The home warranty company referred me when I filed a claim for my garbage disposal. It was leaking water from the bottom. The guy that called me was more interested in what water damage there might be and told me that I probably could get my cabinets replaced at no cost to me and very quickly had one of his buddies from a restoration company call me. What does a plumber care if I have water damage?? Well this is not my first rodeo and I immediately told the guy from the restoration company that I was in no way trying to start a homeowner's insurance claim! At which time he said thank you and hung up. What a scam! There is a little water damage just under the disposal but not enough to file a claim let alone get new kitchen cabinets "at no cost to me"! There is ALWAYS a cost! Just don't do it. You have the right to ask your warranty company for a different referral. I did and got another referral to a company I have used before with great satisfaction! You are not at the mercy of the warranty company. You have the right to refuse to be screwed or taken advantage of. I am a woman and have been a homeowner for over 20 'years. I have managed inside restoration, interior and exterior painting, patio cover installation, concert extensions, appliance repair etc...and refuse to be taken advantage of. I YELP every company and personally interview them. I know when someone is trying to take advantage of a situation like this company. They really should be put out of business based on the many many reviews! read more

1 star review is a negative 1 star. This company is full of Crooks and Thieves! I had a leak in my downstairs bathroom Toilet. I called my warranty company "Home Select" and they suggested Gennarro's Plumbing. After dispatching Gennarro's some other water restoration company shows up to assess the damage.. There was no water damage and I told that to them 3 times on the phone but they didnt listen to me. The kid came out saw that there was no water damage and then relayed it back to Genarro's. Generro's plumber told me that it was my toilet that needed to be replaced so I said fine replace it. He collected the service fee and said he just had to go to their warehouse and pick up the toilet and he would be right back. So I waited all day for him to come back. He never came. I called them 5 times and 2 emails. Only 2 of those calls I got to leave a message because the other times the V-mail was full and couldn't leave a message. 5 days later my problem is still not fixed. NEVER USE THIS COMPANY EVER! read more

The worst company ever. They are liars. They won't return phone calls, emails, etc. Quick to take your money with no service being done. I would like to sue the shxt out of this company. Bunch of crooks...STAY AWAY read more

Same as everyone else, they came out (sent by home warranty) Stated they would change garbage disposal as they carry in truck Upon arrival, he no longer had any in truck and would come back They never did, nor they return my numerous amounts of calls read more

If you're here researching these guys now, I feel so sorry for you because you are far too late. I'm sorry you've been had. You're out a home warranty copayment and you still have an unsolved plumbing problem. If you think you've made a smart investment by having a home warranty service whenever you are having plumbing problems, you'd be dead wrong. If you want a so-called "plumbing" company to take your copayment only to refuse to do service because you're told by them that the plumbing problem in question is something you can do yourself. That was my experience. Without getting into the weeds of it because hundreds upon hundreds of people here already made it known, you'll be basically paying your home warranty copayment to have nothing done. This is the reason I not only will never again do any kind of business with this company, I also did not renew the home warranty service for insulting me by contracting this kind of "help." If you want a good plumber, ask the home warranty what types of local plumbers do business with them and review them here. Obviously, Genarro is not one of them. Otherwise, just pay for a competent plumber. read more

This place is a complete fraud! They got money from American home shield and didn't do the job! What they do not know is I have a good lawyer so I'll keep people updated on what happens! DO NOT TRUST THEM!!! read more

Our home warranty (Old Republic) sent this company to identify and fix a water leak. The older gentleman who came was more interested in getting the $75 trade call fee in cash upfront then actually looking around the house. He was here under five minutes total, said he needed to get approval from OR for leak detection service, and that he would be back later in the afternoon. We did not hear from him ever again, but he did conveniently tell OR that we had faulty wiring (electrolysis) which (conveniently) is not covered by them. We had another plumbing company come today which found a leak in the toilet and confirmed that the guy totally made up a diagnosis. read more

The worst. Came as a referral from Select Home Warranty. Said he would be by later to replace the toilet. They called to set up a water (leak) inspection from a 3rd party company. The guy from that company came right away. He said some water was present, i said yes, because the toilet leaked when we flushed (once when we saw the leak and once to show the plumber). I still waited for the plumber to come back and swap the toilet like he said he was and I finally called Gennaros and they said they were waiting for the warranty company approval in a few days. Days passed and I called again and they said it wasn't covered because my floor was uneven and I needed to fix that. I called in another plumber, Cali Plumbing, and he fixed it same day. I do not recommend Gennaros at all. BAD BAD BAD read more

Gennaro's Plumbing was a fiasco, as usual, a complete failure, not to be trusted. They told story after story after story. They claimed that a garbage disposal replacement would cost thousands of dollars, when in the end it cost me less than a hundred. All the other reviews here on yelp are very informative and typical of my experience with them. Before scheduling a service call with this company, just demand your warranty company to send the next available plumber. read more

Be AWARE Gennaro's works with a restoration company called Pro Dry which also do shady unneeded work . A few weeks ago our Rheem water heater had a very slow leak. I telephoned Rheem and told them about the water heater leaking. Rheem said they would call a plumber to my residence to replace the water heater. Franco with Gennaro's showed up to my home. First of all a pan was placed under the water heater to catch the water leak which it did. The water remained in the pan. Franco is a fast talker and charismatic. Instead of doing the work he tightened the water heater spigot to stop the leak and left saying he was contacting a company to have them verify if there was water damage. The next day Rick with ProDry came to my home told me to open a claim on my home insurance because there was water damage. Needless, to say I realized he was about to do fraudulent work that was NOT needed. Gennaro's Plumbing or ProDry will take advantage of your situation they will scam you to get $$$ from your home insurance. We filed a complaint with the Contractors State License Board and Better Business Bureau. read more

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Gennaro's Plumbing was supposed to call me before coming out. The technician called while I was on the phone and I called him right back. He never answered his phone. I called 6 times and he hung up the third time and sent me to voice mail after that. He told his boss he knocked on the door. That was not true. Both my wife and I were here waiting for him. If he used the doorbell like he claimed my ring doorbell would have asked him to state his business and I would have heard this on my phone. I called Frank whose name was on the business card and he was so rude and hung up on me. I would never use this company and buyer beware. Check all the reviews. Unfortunately, they were dispatched by Select Home Warranty. I will not do business with Select HW ever again. I don't know how they can stay in business by their lack of customer service. I guess they get their business thru Select who gets the bottom rung of contractors. If you use Select HW, tell them you don't want them to dispatch Gennaro's. They don't deserve a 1 rating. read more

Zero stars or negative if i could. Horrible customer service, and even worse company policies. Unbelievably inept. Never had them even close to my house but can only imagine the work is the same as the customer service. I can see now why only have 1 star and you're lucky to have that. I can guarantee the only reason this place is still in business is because people are desperate when needing a plumber and this company (i use that word very loosely) is fully aware of that fact. stay away. read more

FORCED to use them due to home warranty. Complete horsecrap. Came out to a leak, refused to do any sort of emergency cut into the walls to stop the ACTIVE leak, predicted it was a fire sprinkler leak, said they called the fire sprinkler leak but actually called the mold detection company that was going to charge me $4,000 so they get their $1,000 kickback. All of this withheld the actual repair of the leak, which caused even more damage for an additional 24 hours. I refuse to let them come to my house again. Reporting to the BBB as well and thought about suing for additional damage caused. read more

My sink was clogged and Gennaro's was sent out through First American Home Warranty. If I could rate them a zero I would. They couldn't unclog it. The plumber tried to use a plunger and said it couldn't be unclogged. I had to get another plumber out and it just needed to be snaked. It took the 2nd guy 15 minutes to unclog it. Quick and simple! Gennaros couldn't simply snake it? Terrible service. Don't ever use them. Demand another company if your warranty company sends Gennaro's. They are not trustworthy. read more

WHY DOES A HOME WARRANTY COMPANY USE THIS GUY? - JUST BE WARNED! * THE HOUSECALL - Gennaro's Plumbing Inc. is being used by Select Home Warranty to make services calls. SHW sent Frank (a plumber) to our home to assess why our outdoor spa stopped working. He got here, seemed a bit rushed, walked over by our spa, didn't bother lifting the top cover to check power or anything, didn't bother removing the side panel to see what could be the problem, no trouble shooting of any kind, didn't touch the thing. He spent maybe 3-5 minutes talking with my husband and told him right away he knew what it was, "the motor", and just like that he started to head out. My husband asked him shouldn't he open it up and inspect to verify what the problem is? Frank said no, adding he knew it was the motor and would submit a report. I was surprised of the very short service call and more surprised when my husband told me Frank asked to be paid in CASH. I've never seen anything like Frank's service call where they don't touch the equipment they are here to inspect. * THE FOLLOW UP - After a couple of days of not hearing from Frank OR Select Home Warranty, on next steps, my husband called Frank and left a voice message. - No call back. My husband called Frank again a day or two later and left another message. - No call back again. So my husband called the warranty co. and was told they had not received Frank's report yet and they would reach out to him. Within an hour my husband received an email from SHW denying further services, because Frank told them the problem was "a water leak", yet when Frank left here, he told us it was "the motor". I guess Frank forgot it had recently rained. And just like that SHW was done with us. * JUST A SIDE NOTE: These home warranty co's seem to rely on "key words" to deny claims, and it appears they have these repair people use them to get away from repairing or replacing parts or items. We've seen in before with our refrigerator. After 7 service calls by two different co's & their techs replacing different parts on our refrigerator, a final report was submitted by the 2nd co owner who NEVER set foot in our home saying the problem was "insulation" and in a split second SHW denied us further service. In that case I pushed back hard on the owner challenging him considering he NEVER personally inspected our appliance. I told him I would be writing social media reviews of what he did, and just like that he changed the report. SHW accepted that new report where he removed the problem as "insulation", and they issued us a check for $1,700 to replace our refrigerator. read more

Sent out someone to assess situation and told a roof repairman was on the way. They NEVER showed. Went back and forth then told they couldn't do the work. Called probably 30 times with no assistance. Extremely disappointed! Also requested 29n days ago and rain continued. They should pay for more damage due to the delay. EXTREMELY DISAPPOINTED!!! read more

Not even eant to rate just by their service. They dont even answer and by that when thay call to give an appointment they dont even arrive to it and last they said the came and since nobody was home they left a business card jajaja thats totally a biig lie i was home the whole day i have cameras and there was no business card left. I asked for their address and they dont give it. What can we think about them? ‍ Are they a Scam Company or what?! read more

He was very nice but did not fix our problem with low water flow or give me an estimate. He did clear my kitchen sink drain and 2 months later it backed up again. I would never use it again, the only reason we did use it was through our home warranty. Total garbage! read more

This company is nothing but a JOKE and a FRAUD, stay far away from them! We called our home warranty in regards to a cracked water heater pipe, where this plumbing company was assigned. We had no Hot water and continued to experience flooding in our garage. We were told someone from the company was going to call us that day.. no one ever did! I called multiple times and left emergency voicemails due to us having to care for my 90 year old grandmother, and of course with having no hot water, made it extremely difficult. I was finally called by a representative from this company where they shared they received our voicemail, and would immediately send someone out to fix the problem. We waited for about an hour and all of a sudden a woman named Mercedes from Swift Dry which is a restoration company came out.. where she then set up humidifiers, and continued to show concern that the plumber had yet to come to stop the leak. We waited another day where we called and called and no one ever called us back... we then contacted our home warranty to complain.. where they then shared with us that they spoke to the plumbing company, which lied and said they had came and fixed the problem, which they DID NOT! So unfortunately after having no HOT WATER and continuing to experience a leak, we had to contact an outside plumber who was able to replace the pipe which stopped the leak and restored our hot water! What is absolutely disgusting about this, is that this plumbing company as well as Swift Dry worked to together and lied to the Home Warranty stating they rectified the problem, but never did! I say this because we then were showed a copy of a bill from this GARBAGE plumbing company of $600 stating they fix and replaced our water heater.. Yet no one from this company stepped foot on our property except Swift Dry! Which of course IS NOT a plumbing company! Warning you now, STAY AWAY FROM THEM BOTH!!! read more

If I could give 0!star, I would. Terrible company. I got connected to them through my home warranty company (old republic home warranty). Called them twice on Monday and Tuesday to confirm my appointment which they did confirm. On the day of the appointment, Thursday, about 3 hours before, they called up and said that they had a scheduling error. And when I asked how did they have this error. The lady over the phone tells me that she found the error when she turned on the computer today. Does that mean the previous few days of the week, the computer was not turned on? What's worse, in order to shirk responsibility, she said I can always call my warranty company to schedule another plumber. What kind of customer service is this. I really wonder how are these people still in business. The reviews do not lie. Stay away from them. read more

Ghosted. Totally unprofessional. Do not use these . They don't answer the phone at all

Don't trust this business. They are a fraud! He try's to send over people to check for lead and asbestos without even coming out himself to check on the leak that I reported. It has been almost two weeks now. read more

I was having problems with my hot water heater. It took awhile, but they gave me an excellent price and were quick about installing the new hot water heater. This is a local family owned business and I will always use them. read more

This contractor / plumber was assigned to look at my stove (yes, my stove...) by the incredibly brilliant minds at my home warranty provider, First American. After trying to explain to FA in very slow words why a plumber should not be assigned to fix an oven, and pointing out this contractors awful reviews on Yelp, I was forced to "just give Gennaro's a try". Well, after weeks of unanswered and unreturned phone calls, I gave up. Of course, when First American would call, they'd pick up and promise to call me to schedule an appointment, in which... they never did. Eventually, I got reassigned to another bottom of the barrel contractor at FA who also did absolutely nothing. Moral of the story. Save your time and money and AVOID this contractor and First American at all costs. read more

This plumbing company is full of excuses. For weeks they had not come in to fix the leak in the master bathroom. We called out home warranty multiple times yet the plumber did not respond. Today they were scheduled to come in yet refused to do so because the truck "broke down" . My husband and I offered to wait the entire day yet the plumber still refused to come in because it was against his "schedule". We were on the schedule . The service with this company is horrendous, and i felt like i was being scammed. If we had not already paid home warranty, I would hire another plumber. Very strong negative recommendation. read more

Don't even bother unprofessional from the start. Canceled as soon as I got off the phone with them.

I had clogged drain in the kitchen sink. Gennero's told me he couldn't clear the drain and needed to call in an expert to climb on the roof and go through the vent. This was without ever touching the sink, or the drain. I asked him to tell me his name; he refused, got in his van and drove off. read more

So ths joke of a plumbing company could not fix a leak from a kitchen sink drain. They were sent out by a home warranty company (AHS, also a joke). They said there were access issues and missing parts. Well I have been a plumber for 35 years (by the way I specialize in water Heaters, and don't work on sink drains). I drove 2.5 hrs to and then 2.5 hrs back home to do 20 minutes of work, $12 in parts. Including the time it took me to run to Home Depot it took 1 hour to fix the leak. Less than 20 minutes actually working on the drain. This is not a plumbing company. They are a bunch of scamers. read more

If I could give this company ZERO stars I would. This is by far the WORST company in history of all companies. I can't believe the nerve of this person (to put it nicely). Gennaro's Plumbing was contracted to diagnose my garage disposal. He arrived looked at the sink and said "yeah you need a new one. I'll write the report today" and then started to walk out the door. I was surprised at how fast he "diagnosed" the problem but I'm no expert so I let it be...said thank you and he left. After 1 week I call my home issuance company (FAHW) and they tell me that they have not received a report. I tell them it's been a week since he was here so they say not to worry & that they will escalate the request. Today 2/18/22, I receive a call from FAHW saying that they received a report from Gennaro's Plumbing and that the report said "a bone was found & pulled out from the garage disposal. The bone was logged onto the blades of the garage disposal and it burnt out the motor". Then FAHW says because it's not "wear & tear" it is not covered under my insurance and that if I want to contract Gennaro's Plumbing on my own to fix it they would be able to give me the contact information. First of all if this is how this guy does business then I want NOTHING to do with this company! Saying I am angry with this company is an understatement! He COMPLETELY LIED about the "work" he did and it took him more than an week to write up that false report. read more