Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.

Eric Nelson Plumbing came out to replace my old toilet with a new Gerber Viper…read more Excellent work, excellent communication. They confirmed that the infrastructure, water pressure, piping etc. would support the new toilet. They were careful of my hardwood floors. They installed the new toilet carefully and quickly with attention to detail. Also, great price! I am very happy. My new Gerber Viper standard height toilet is a big upgrade.

Really poor quality work. They work with blinders on and don't care about how their work affects…read morethe rest of your project. They made multiple obviously poor decisions without consulting me that left my project in a bad place. I decided to have another plumber remove their low quality brainless work after Erik Nelson offered to charge me more to fix these obvious mistakes. Their warranty is meaningless. Never again.

We called Norblom Plumbing due to a broken outdoor water pipe. Due to how a previous owner…read moreoriginally ran the pipe it was in a very hard to reach and maintain crawlspace under the house. Paul from Norblom assessed the situation and came up with a more cost affordable and easier to maintain solution for us to close up the broken pipe in the hard to reach location and run new pipe (up to code) to the side of the house. During his inspection he also found an issue with our dryer vent not being properly hooked up which is not something we would have noticed on our own. He was right on time in his time window, was very friendly, took the time to explain things to me, and most importantly was in and out in a few hours. I would definitely recommend if you're looking for a professional to help with a plumbing issue.

Called to have a billing issue resolved. Worked with Mike Larson, satisfied with results. Work…read moreperformed was satisfactory, problem fixed.

Spetz plumber Bill was awesome at work He diagnosed the…read moreproblem quickly and did a thorough job in fixing the leak Did cleanup after the fix and left the place spanking neat He explained the fix and gave a guarantee for a year too Very professional indeed!!

We found ourselves with a very corroded galvanized pipe that was slowly dripping. We contacted…read moreSpetz and had someone come out quickly to assess the issue and provide us with an estimate. We had them come out to fix it the very next day as they had an opening. They did excellent work and we will definitely use their services in the future!

We have had the Sewer Rat team out to our house before and were extremely pleased with the result…read more We especially appreciated their down to earth pricing and approach after having a "bigger name" plumber come out and quote us over $15k for redoing our entire system. Our annual main sewer line cleanout was $380 (a fraction of what we've had to pay for emergency services in the past, SUCH a deal) - we live in an area where our pipes are made of clay, so roots grow through the pipes and we need to get them cleared out regularly. We are going through a lot right now - we have an infant, I am postpartum, and our house is a mess right now, but the technician took it in stride and even talked with us about their kids. I appreciate the kindness and professionalism from their team and would wholeheartedly recommend this company to anyone in need of their services.

The work that I eventually had R.T.S.R. do was very solid. The guy that did the work showed up on…read moretime for both the initial quote and the actual work. The work that was done was, to my eye, top notch, and I have no complaints at all. The item preventing a five star review is in that I'm not a huge fan of the initial quoting process. I was informed prior to arrival, that there would be a quote fee, and that if I went with the job, that quote fee would be applied to the final job (effectively eliminating the quote fee). I hate it when companies do this, as it feels like I'm being pressured to not seek competing quotes. But I also get it: people don't work for free, and sending someone out takes gas and time that could otherwise be generating revenue. So as much as I don't like it, as I said I get it. What I don't get is that a couple of times the guy that came to do the quote (and eventually did the drain work that I needed done immediately) needed to call a master plumber a couple of times, and for a separate job of galvanized supply pipe replacement, a quote could only be provided in a range without an on-site visit from said master plumber. So that's where I have a bit of a sticking point - if you want to charge for a quote, that's totally fine. But don't send people that can't provide a total quote without being to consult with a master plumber, and can't provide a complete quote for the scope of a job. If you want to send out junior plumbers to handle basic quote work, that's totally fine. But you can't have your cake and eat it too. If you want to send a junior plumber, those quotes should be free, with the paid quote coming when a master plumber has to take a look. I would totally recommend R.T.S.R. to handle any plumbing job, but I really do think their quoting practices need a bit of an examination.

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Mark is trustworthy and respectful, you can't go wrong I would trust him with any job. He has done…read moremultiple jobs here and will do the next job I have as well.

St. Paul Water had found a leak in our main water valve, the one ahead of the meter, in our 96 year…read moreold home . Mark from Focus was able to come out and take care of it, which is to say have the City turn off the water to the house, then GORILLA the 96 year old pipes into submission (no easy task), replace the faulty old valve with a new ball valve, city turns the water back on and all is well. Mark was great to work with and I wouldn't hesitate to recommend Focus Plumbing for any plumbing needs.

I used to use Roto router all the time and it was a decent service, but the last two times were not…read moregood. On the last trip out the plumber put a hole through my pipe and because I saved waiver there was nothing I could do about it. I still had to pay him for cleaning my drain and he was very nonchalant about the damage he did. I ended up paying over $1k to fix the damage. I would definitely not recommend.

I would advise choosing another company. They will overcharge you massively, they are not punctual…read more the charged $1400 to change a shut off valve on main water line ,after being quoted $825 , the plumber diagnosed the problem incorrectly and then charged a extra $575 to replace the correct valve neither of wich was not in the wide open basement area. I called the next morning and spoke with a manager he agreed was bs and refunded $ 600 of the money. The plumber put on his paperwork he was at my house 3 hrs wich infact was a lie, he spent no more than 1 hrs at my home and I told the manager I have security cameras to prove it. Like I said choose another company. Employees represent the company and when you have a employee out there ripping people off ,we'll speaks volumes about the company. A simple test like opening line a tad would of ascertained wich valve was faulty, I even asked the guy 3x about testing it .

Our long time home gave us a nasty surprise when our sewer line broke (due to old age?). I spoke to…read moreRon and Kevin, and they told me what I was getting into for cost on the project. While no one that I know budgets for a sewer surprise, the cost was reasonable for the work. The day the work was done, I tagged along with the crew just to see the whole repair happen. Everyone was a good sport -- truly great guys -- and they had the repair done and the street back to normal within 4 or 5 hours. The final cost matched the bid, and Ron even made extra stops to repair the sewer cap inside the house. A great experience for a situation we weren't anticipating.

Ron with Minneapolis & Suburban Sewer and Water went above and beyond to help my husband and I with…read moreour main sewer line issue. Ron came to our house multiple times, accommodated my complicated busy schedule, and was extremely knowledgeable, courteous, and most importantly honest about what we did and more importantly didn't need. Ron went so far as to connect with the City to help us document where our mainline connection was, personally verify it, and helped us to understand what, we as homeowners, owned. Five-stars for Minneapolis & Suburban Sewer and Water, highly recommend!