Very unprofessional. took my car for overheating issues and…read morethey told me that my fans wasn't working propelling. they charged me $700 for fan assembly replacement which seems like never did, my car still are with overheating issues they only rip me off $700

Genoa Auto Repair has saved me thousands with their experience and expertise, and have always been…read morethere when needed. The service goes above and beyond a nameless transaction, and I trust them completely with my 4Runner. My experiences have always been great and the prices are fair. I highly recommend!

Christmas Eve 2022, as I I'm backing out front m festivities at my moms, the engin, kind of…read moresputtered shuttered and died. It would no longer turnover. I had just had the oil changed at grease monkey and DeKalb, and by mechanic diagnosed the engine as having seized meaning there is no more oil in my vehicle after they complete the oil change. Needless to say I could never prove that. So now I'm in need of a new vehicle and I called around to several of local dealerships now that I've moved back to Illinois. I went to visit Alan Browne Chevrolet. My husband had been trying to help me from long-distance and connected me with Keith. Keith knew that I was disappointed with what happened with my Chevy and gave me the patience and answered all of my questions as I test drove a couple of their brand new equinox that were on the lot. I was sold! The sales team is excellent. When I went to negotiate the cost, I don't feel that there was a lot of heavy up selling trying to occur. I didn't know that I wanted to bring my vehicle back here for service that I always have one point of service and there'd be no doubt the vehicle had been cared for!!

Buyer beware! Deceptive negotiating practices…read more Verbal agreement with owner not honored. Took advantage of my wife.They don't even deserve a 1 star rating.

scam alert, the owners mike and suzy took our debit card they held while we test drove a…read morevehicle....and when we discovered the entire vehicle was tampered with, we told him we would do business elsewhere. he then took our debit card, charged 500.00 to it and used our personal info to open a fraudulent account from a lender friend of his at cfs in aurora, the amount???? 13,000.00 dollars. stay tuned for a "going out of business sale" loss of licensing from the i.d.f.p.r. #takebackourcommunity #abovethelaw #watchyourchildren

I love this place. Mike was able to put me into a car that I wanted. He is fair, kind and easy to…read morework with.

These guys saved me when I had a flat driving from Ohio to Wisconsin. They were fast and the price…read morewas very reasonable. I recommend them.

Last Saturday my wife and I were involved in a motorcycle accident...Thank God we're ok!!!! A…read morefriend of mine called Big Country Services towing to transport my motorcycle to Harvard, IL.. Ben showed up and took charge. He transported the bike and us to Harvard without incident. He's a true professional, as well as a great guy, based on the conversation we had with him in the truck. Thanks again Ben

These guys fixed me up and got me running at a fair price…read more They worked with me, fixed only what I needed, and they stand by their work. Would come back again.

Brought a block in to get a cylinder sleeved. Charged $520, cracked out the cylinder didn't tell us…read moreand still charged the full amount. You deal with these guys you do it at your own risk.

I had a really good experience with Classic Auto Factory and wanted to share it. From the start,…read morethe team was easy to work with, straightforward, and clearly knew what they were doing. They kept me in the loop the whole time, explained things in a way that actually made sense, and did exactly what they said they would. No runaround, no surprises--just honest work and solid communication. You can tell they genuinely care about the cars they work on and the people they're working with. That's not something you see everywhere anymore. Overall, I'm very happy with how everything turned out and wouldn't hesitate to go back or recommend them to someone else.

I brought my 1969 AMX to Classic Car Factory for a repaint and a few relatively minor items:…read morechecking the charging system, a tune-up, replacing the water pump, adding wheel spacers, and later replacing the wiper motor. I was quoted a 30-day timeline and I was provided an estimated cost & a maximum cost. Instead, the car was kept for 8 months and the final cost ballooned to 3 times the quoted maximum. Because the car was fully disassembled for paint, I had little ability to stop the project once it was underway. The results were extremely disappointing. The car was returned with scratches and damage to more than 30 areas of what should have been a high-quality paint job and mechanically, the car was in worse condition than when I brought it in. Parts were lost, including rare and difficult-to-replace trim pieces such as the rear window stainless transition trim and a trunk lid. The windshield and rear windows apparently were unprotected when removed and were reinstalled with deep scratches in them.(They claim that the scratches were in the windows when the car was brought in despite pictures proving the contrary). During repairs, additional damage was caused: the timing chain cover was cracked during the water pump replacement, the wiper motor bushing was destroyed and they could not find a replacement so the replacement motor could not be installed, and two sets of stainless steel drip rail moldings (approximately $1,000 each) were damaged and never reinstalled. The hood latch was painted so thickly it was not operational. Literally none of the requested repairs were successfully completed. After 2 months of back and forth after retrieving the car, they fixed the paint problems - I was unwilling to have them attempt to do any more mechanical work but I did expect them to replace the parts they lost or damaged. They have not. This experience fell far short in terms of workmanship, care, timeline, and cost control. They advertise the lowest hourly rate for mechanics - they should hire one. Their slogan "We can do that" should be adjusted "We can do that but not well". I cannot recommend this shop based on my experience.