If this is my 4th car from This dealer, they must be doing something right! Johns Aspru and Chris are Excellent to deal with and fast to get it all done. Everything we talked about over the phone was exactly what I got during the time of delivery of my cars. John and Chris is and will be the only reason I keep going back. I look forward to my next new car purchase, because I already know it will be a painless experience. Thanks again John & Chris! read more

Mike M, John A. , and Chris W. All were very helpful and easy to work with. They listen to your questions and take the time to ensure you understand. Pleasant experience! read more

I'm really disappointed to have to leave this review. I come here for my oil changes and other small services for my car. I had a few lights on and I noted that before going in. Once I arrived I gave a brief explanation and I made clear nothing was glaringly wrong and my car was running well. I expected just a routine look and that it wouldn't be extra. Of course when I went to the cashier desk and looked at the bill I was taken aback because I ended up looking at a massive bill. I was 1. not expecting to pay such a large amount unknowingly and 2. I don't think diagnosing the problem was worth nearly 200 dollars. I honestly would've rather put up and shut up and just let them do the oil change. I'll stick with my regular mechanic to diagnose and repair going forward. I hesitated leaving this review but I don't appreciate the lack of disclosure on the potential price of that diagnosis. Other than this instance I've never had a problem. read more

I am so disappointed of the integrity of this dealership. I bought a used car, AS IS and after of week driving it discovered some problems with the car. Called to bring it to their attentions and to see if they would do anything about it. The inspection guy, then informed me that knew these things were wrong before the care was sold. They never disclosed these problems and they were know to them before the sale of this vehicle. Wish I had know, they had little integrity. From one owner to another honesty and integrity will sell a car faster than anything., I am disappointed with what you all feel is right, honest and fair. Danita Stanford owner and operator of Carl E. Ponds Funeral Home Inc. read more

Great help picking and choosing a vehicle. Highly recommend. Thank you Mathew Turczyn.

Napleton is so great. It's a huge huge dealership with multiple vehicle lines. Always greeted with enthusiasm, the waiting lounge is super clean and smells awesome, not what you'd expect of an auto repair business. 3 tv's, kids play area, coffee n treats available ad hoc. I so love this place! read more

Thieves. I was there on Thursday for oil change. The next day my car stalls on the highway going 80mph. All of my sensors are going off. I reached out to Tanner M AND he's absolutely useless. He suggested I call Monday and speak with a general manager and hung up on me while I had already told him I was stranded. I take it to another Honda service center and was told battery maintenance is part of the process during oil changes. Guess my visit to Loves Park Honda for every single required oil change and maintenance visit, it was something missed! I was being charged for services not performed. After two years of being a loyal customer I have had enough of Loves Park Napleton Honda, their consistent errors and mistakes, pure incompetence AND disregard for something I worked hard to purchase and maintain per Honda recommendations. read more

Napleton Honda Loves Park - Auto Parts & Supplies Near Me - Loves Park, Illinois

Worked with Chris L. and really appreciated his help. Will look at them for another car in the future

I just purchased a 2024 Honda CRC EX-L from Napleton. It was a very good experience. From the time I walked in, Daniel Merrick, the sales representative was very personable and professional. He answered all of my questions. John Azpuru, the General Honda Sales Manager was excellent to work with. he is very personable and professional, and answered all of my questions. Finally, Jim Schaffer, the Finance Director was very easy to work with. He answered my questions and made the financing an easy experience. Overall, a pleasant way to buy a car. read more

I've taken my car there a couple times for maintenance and the guys that have helped me have an attitude. They talk to me like th

Honda Odyssey towed heavy trailer to Memphis. It was 103 degr more than once, seldom below low 90s. Drove conservatively. Stopped often. Left engine on for awhile to cool, then turned heat on full blast when everything temp sensitive was out of the car (to really blow off heat.) Was worried about this older model, higher mileage minivan, the long trip, the towing, safety, reliability. Napleton assured the reliable performance. And our safety. Great job. read more

Just purchased a Honda HRV EXL today fantastic vehicle and what a great dealership. Bri was my salesperson and I could not have had a better experience. It's been a long time since I had a new car and working the technology is difficult for me but Bri was there to explain every button. I got a good deal on the car and have a good place to get the car serviced when it needs too. For me, it's well worth going out to loves Park. Thank you again Bri and Napleton! read more

I was lied to about technician hours and treated horribly on the phone by the service agent. I was told they would undo the work after they did work on the vehicle without my permission. my car came back damaged and instead of fixing it they are now claiming I did damage to the loaner without evidence. I would recommend going anywhere but here for service work and I would not give napletons my patronage read more

Napleton Honda Loves Park - Damage done by their technician. They have accused me of damaging a loaner car without evidence in order to avoid having to fix my hood. - Auto Parts & Supplies Near Me - Loves Park, Illinois

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I am an active duty military member and our family is in the process of moving from Hawaii to Texas for our next assignment. We were in Rockford taking some vacation visiting family and decided to drive [instead of fly] to Texas. Right from the beginning the sales team was very professional and accommodating and made us a good deal on a pre-owned Odyssey. John Pokorny was very personable, professional, and easy to work with. The finance manager Nate Blaser was very up front, honest, and came through for us. It was a late Saturday so we had to wait until Monday to finish our financing, but they let us take the Van home for the weekend and had it detailed and with a full tank of gas on Monday. I will be honest, it was very unsettling to take the car home without owning it yet. This was a unique experience, but we placed our trust and confidence in Nate. Walked out in less than an hour on Monday with the paperwork complete, insurance, and plates already on. I have been serving in the military my entire adult life (16 years) and we have made several car purchases in various states. This has been one of the best experiences. I would definitely recommend this dealership to family and friends! read more

Terrible customer service! Got the run around for 3 straight days. Talked to 4 different people. Insulted my intelligence with an extremely high payment quote when I was already pre-approved at a much lower quote. Then found out that the new vehicle that I was going to buy, wasn't even available! I would never, ever, buy a vehicle from this dealership! They are as shady as they come! read more

I purchased one of my vehicles from this dealer and had been taking it there for service over many years. But a couple recent events have made me think twice. 1. I purchased a used Honda Accord last year and took it in for an inspection to see if there was anything that needed attention. I was told that there were cracks in the timing belt so the belt should be replaced. I was also told that the engine air filter and cabin air filter were getting quite dirty and should be replaced. The thing is, I had just installed a brand new cabin filter that morning. I later had a mechanic at another shop do some work that required removing the timing belt so I asked him to replace it while he was at it. He showed me the old belt and how he could find no cracks in it. Clearly, somebody wasn't being truthful or didn't really inspect those things. 2. I took that same Accord in to be serviced under the recent airbag recall. A couple days later I got letter that said on the outside of the envelope "Important Information About Your Recent Vehicle Service Visit". I opened it expecting something regarding my service or the recall but it was a sales pitch for SiriusXM. So they sold my information or partnered with SiriusXM to send a totally misleading mailing. These things are not acceptable. I'll be looking elsewhere for service whenever possible. read more

Update for updated rating (7/10/20): I spoke with the GM who listened to me, and valued & acknowledged what I had to say. My intent was to inform him so that he could address it and provide customer service training, not to get someone fired or in trouble. I would give 0 stars, but I can't. I have owned a Civic and currently own a CR-V, both from Napleton Honda, and I planned to be a "lifer". I went in to inquire about a Pilot, and we couldn't get close enough on numbers, so I decided not to purchase that day. Over the next 2 days, the salesman was in contact by text many times, and we finally came to a point where I was going to return to Napleton with the intent to purchase. When I arrived less than an hour later, I was told there was someone else test driving the car, so I waited. When the salesman returned with the other potential customer and they went to the table, I asked to talk to the sales manager about getting the paperwork ready and was told no. (All he had to do was check with the salesman to see if the other person was planning to purchase the same car; the kicker was that the customer was planning to lease a different vehicle, so they lost my sale due to appalling customer service.) When I said I felt I was being pushed around, the pre-owned sales manager became belligerent. He interrupted me multiple times, raised his voice at me, took his mask off while staying close to me (during a pandemic), loudly said "don't you dare" and "you listen to me" all in front of a group of other male employees. As a female this was extremely uncomfortable. I and my family members will not be returning to Napleton for new vehicles or service. read more

Have been buying cars from them for 26 years. Went in a while back to buy a new Civic. Just wanted to buy the car, and get out of there. Wife and I agreed we didn't want to add any additional contracts to the purchase, but once we got to the guy to sign the sales papers, he started pressuring my wife to add on additional things to the purchase. She finally gave in, and started pressuring me, so I gave in. I just needed a new car. We ended up paying $800 for a "service contract", as well as $700 for some sort of key replacement and "cosmetic tire repair". No big deal, until I found out that the contract only includes about 4-5 oil changes, and 4 "free" spark plugs. That's about $150-$200 for an oil change. My garage that I use charges about $50 for the same service. I've been so mad about getting taken like this, that I refuse to set foot in the place again. We have 25,000 miles on the car, and I've never taken it here for service. I've resigned to the fact that we were taken, and I pay my mechanic $50 for the oil changes when they are needed, not every 7500-8000 miles that Honda seems to recommend. They tok me for a few hundred bucks, but after 26 years, I won't ever do business with them again. I hope that other people won't as well, but if you decide to, be very careful when you go to sign the final paperwork. read more

They're the worst!!! They Jack up all their prices...nothing but greedy crooks!!! Why would anyone want to be ripped off like this!!!! read more

Terrible service department. I had a Honda America extended Warrantee (I paid $700 to for it) and rather than honor it the service agent took the time to read the 30 page pamphlet so he could point out "seals" weren't covered. I needed a replacement window track at the top of the window. Hardly the engine seals the warrantee didn't cover. Another time I experienced the used car atmosphere when I needed and oil change and 50,000 mile check out and the agent tried to add unnecessary expense after unnecessary expense. I guess I stick with Janesville Honda for my dealership needs. This is the worst dealership I've seen. read more

I just purchased a brand new Honda Odyssey from here and it was a great experience. Shiraz, John and all of the employees I dealt with were so nice and truly cared about getting us a great deal and the vehicle we wanted. Thank you all so much. I highly recommend them and will be going back for future purchases!! read more

I've had 3 cars now through Napleton and each time I've been extremely happy with everything. I've worked with John Vang through each one and he's been absolutely wonderful and accommodating. Always works so hard to get the best thing for you! I highly recommend working with John for all of your future car deals. His cubicle is literally the first to the left when you walk in the door, you're welcome read more

One of the worst experiences. I called to schedule an appointment to get a routine oil change and tire rotation for my Infiniti. Talked to Peter Hernandez. Quoted $89.95 plus a little more for extra oil. Boy did they rip us off. They charged $131. They used 2 extra quarts of oil at $4.50/ea ($9) but charged us $40. I called back up there (my husband took the car in since I recently had surgery) and was told they charged us more for labor because they couldn't get the undercarriage pan off and it took longer. Peter informed me that I was LUCKY they didn't break a bolt trying to get it off otherwise they would have charged me a lot more. Really? If this shop is not used to working with my type of vehicle and had such a hard time removing the pan, why not just give the truck back and inform us of this. If they broke parts on our vehicle, why would we have to pay to pay for that? They didn't even reset the oil light for all they charged us. This is a very shady dealership. Just horrible! Go anywhere else. Do not bring your car here and from other reviews do not buy a vehicle from here. I could have been a regular customer if they were decent and honest, instead I will be taking my vehicle back to the Infiniti dealership for regular maintenance. At least they know how to work on my vehicle and only charge $89. read more

This dealerships sold my father a car during a time where he was experiencing dementia symptoms and was hospitalized shortly after. We contacted them immediately and they refused to help us rectify be the situation. Very unsavory group!!!!!! Beware read more

We recently test drove a used car and when I took it to my mechanic I found out it was in a front end accident and was not fixed. This information was not disclosed. The only thing we were told was it had damage, probably from backing into a mailbox. Wrong!! We also did not like the way we were dealt with. We are so glad that we didn't buy this car. We will never be back!!! read more

I had a wonderful experience with Napleton Honda! Chris Loch and his team were so helpful and gracious with their assistance! Ryan Wagner was my salesman and he was excellent, extremely patient, kind and knowledgeable! I came in thinking I knew what I wanted and not expecting to be able to afford much, but came out on the other side with a beautiful 2017 Honda HR-V well within my budget!! They helped me find something that I could love and went above and beyond when working with me to make it affordable. This was my second time buying a car and it was night and day from my previous experience! Thank you to the whole Napleton team for my new car! read more

I purchased a used vehicle from this dealer and had a great experience. The low pressure atmosphere was perfect and the car I wanted was well-priced. They knew I was interested in a particular car and did not try to steer me to any other vehicle. Ryan Wagner and Rob Hamilton were both professional, knowledgeable, and great to work with. read more

This is my second car from Napleton Honda and it was a great experience! My salesman was Jordan Davis and he made the experience so easy and fun! He was light hearted and I never felt like he was pressuring me! I love my car and will definitely be coming back again! Highly recommended! Great customer service! read more

We purchased a Pilot Touring about a month ago from Napleton and we absolutely love it! It's our first Honda and we are so pleased with everything it has to offer. Everyone at the dealership was so helpful and pleasant to work with. Even before we stepped foot on the dealership, Vanessa was sending us information about vehicles we were interested in. She was always prompt and so helpful. Then once we came to the dealership, Ryan and Mike worked together to get us into our Pilot. It was so nice to see the team work and care they have for their customers through the entire process. We even enjoyed our finance manager who gave us great advice for our college student. Thank you for getting us into the nicest car we've ever owned! Melissa read more

Just purchased a car from John Azpuru, and it was a very smooth experience, absolutely fantastic. We spoke on the phone many times, he answered every single question I had with ease and got back to me with valuable information when asked. He walked me through the different options I had about buying or leasing a car from them and never once left me with any questions after speaking with him. After determining which car to purchase and working out the details, he walked me through exactly what to do from then on. He was very straight forward and directed me promptly. John is one of the nicest guys out there, and I am so glad I got to have him help me through this whole process. Once approved of the purchase, John was able to send out two men to bring the car directly to me and walk me and my folks through all the paperwork. Afterwards, Brian gave me a whole tour of the car and walked me through everything, it was truly amazing to see how this car works and the features that comes along with it. Brian did a really nice job explaining everything. If you are thinking about buying a car, definitely go through with it at Napleton Honda, Loves Park. These are some of the nicest, honest, and hardworking people I have met. I am beyond happy with my new Honda Civic and the whole process I went through to purchase it. Once again a HUGE thank you to John Azpuru, he is the man. He will take care of you, a great man working at a great dealer. Very happy! read more

I am now a customer for life of Napleton Dealerships. The service I received was exceptional. The vehicle I wanted was impossible to find. Chris, Rob, and John made it there mission to get the car I wanted! After a lot of research they found it! I am so appreciative of all of their hard work and time they devoted to finding my dream car. Thank you Honda Loves Park Team!! read more

I had just purchased a Honda CRV from John Vang and I have to rave about his amazing customer service. John helped me from start to finish and was able to provide me with all the information needed to make the right decision on buying my CRV at this location. He was professional, approachable honest and overall a great genuine salesperson. I highly recommend anyone who wants to purchase a Honda to go see John Vang if you want a great car buying experience. read more

Good service, nice friendly people, a little timely, spent the whole afternoon here

I recently bought my first car from Napleton Honda and I would recommend it to anyone else doing the same. Matt Harkey, sales and leasing consultant, was super helpful along the way. He was patient and he explained everything that confused me as a first time car buyer. I felt the entire staff worked quickly and efficiently to help me get the car I wanted. I felt that Matt and the rest of the team was extremely personable and interested in me as a person and not just a buyer. Even after the purchase was made, Matt has continuously gone out of his way to make sure everything was going well and I was able to take care of everything I needed to. I look forward to working with Napleton Honda in the future! read more

I would give a zero but I can't. I was interested in a new Honda Civic Type R. It's a pretty hott car right now and some dealerships have it priced 5 to 10k above msrp. This dealership had it 2k above. It was at there dealership for about 2 to 3 weeks. I emailed them about the price and we agreed to 500 above msrp contingent on them having a shot at beating my credit unions rate on the financing. I reluctantly agree and submit a credit app on a Monday evening. Three business days go by. I called, I emailed each time someone said that someone will reach you tomorrow. Finally on Friday a manger contacts me and says they have my financing approved. They did not beat my credit union. I told them on Monday I would be getting the car on Saturday. Since they took so long to get back to me on financing I didn't have enough time to get a check from my credit union by Saturday. The manager said that they had someone coming in that evening to look at the car. I said but what about me? He said if you take my financing I will hold the car for tomorrow but if not your out of luck. I said I will get back to you with my answer. As I was about to call him to accept he called and said they sold the car to someone else. It's all about the money! They were able to sell it for more and didn't even care I submitted a credit app and was strung along for a week. Terrible dealership and terrible name. Napleton is terrible! read more

I linked with Cornelius Williams at the Honda showroom, as I looked for a replacement car. I found Cornelius knowledgeable and accommodating as my wife and I vacillated during our car shopping. We were impressed with him as our sales rep, as there was no pressure to buy, rather responses to questions and a desire to match us with the right vehicle for our needs. We were very pleased with the large selection of vehicles on the lot, the employees in sales and finance, as well as the management. I highly recommend this dealership, and will stick with them for future purchases. Richard Wang read more

I went to Napleton's for a much needed oil change on my Odyssey. In addition, they replaced 2 filters that definitely needed it, after I agreed to the replacement, then gave my car a free wash. Everyone I talked to was pleasant and helpful. While I waited, I talked to my salesman from 2 years ago and he remembered me. Napleton's also gave me credit for the 2 discount coupons that I left at home. read more

7/23/2018 I had what I thought was a bad alternator and little time to do anything about it myself. I took it to Napleton Honda in Loves Park and they told me my alternator and battery were both bad but the alternator would take three days to come in. I decided I did not have the time to wait and took it to a local place in Rockton. The mechanic tested my alternator and found that there was absolutely nothing wrong with it. My battery however was almost dead. An honest mom and pop mechanic saved me a few hundred dollars. Either the test equipment was bad or.....(you can do the math on the other option). The quality department actually called and asked me how my experience was and I told them about my disappointment and my suspicions. I expected a call from a higher up with an apology but nothing. I'm in the market for a new vehicle and now I'm intent on driving to Crystal Lake to make my purchase. read more

If you need a new car ask for Mike Massaro. I had been working with him for over a year trying to decide when to buy or lease a new Honda. He helped me make the best choice for my budget and offered excellent advice and customer service! I feel like I got a really great deal! Thanks Mike, I'll be working with you again in a few year! read more

They have a very polished sales team and are a breeze to work with, all smoke and mirrors for how they treat you after you buy their product. Their protection plan is a scam and their repair department is a joke. Never buying from here again and will definitely tell people to avoid them. read more