she was so wonderful and knowledgeable. She was very understanding and helpfu. This company has…read morebeen very supportive and helpful during our time of need for my Uncle

End if life in using them for Hospice care for my mother was horrible. The nurse knew my mother was…read moreactively dying at 1:00pm and at 5:18 my mother passed. My sister, brother and I were all alone. My mother was acting like she couldn't breathe by barely touching her throat and gasping before her last breath we got on the phone with the number they told us to call and they said to put some kind of tablet under her tongue. It wasn't the morphine because again all by ourselves we were trying to do that correctly I can't recall what it was and by then it was too late. It was the most horrible experience. My mother knew she couldn't breathe. She knew it! I'll never forget it and the visions stay in my mind along with my brother and my sister.

I would give six stars if I could. We were very anxious about having to put our 90 year old mother…read moreinto assisted living. Between other family members I have probably been to at least two dozen area senior care centers (from alright to not acceptable). None of them come close to the care our mother has received here. I called many other facilities that had a continuum of care and they all said that our mother would be skilled nursing (because she requires help transferring and dressing) which would be $6,000+ per month for a shared one room. St. Agnes said they thought they could get her to improve and be more independent and they were right. Here she has her own studio apartment. They are genuinely concerned about all aspects (physical, mental and spiritual) of our mother's wellbeing. She has been here only a month and we have already seen a physical and mental improvement in her. The nuns are very compassionate and coordinate every aspect of her care.

I've only heard wonderful stories about this home. This is where I'd like to live out my elderly…read moreyears, if I'm blessed to live that long.

Breeze hospice are currently caring from my Dad. They are the most caring people I have ever seen…read more Every time they visit Dad I get a report on his condition. They continuously support me and my family as we go through this with our Dad. They are on call 24/7 and have made a visit in the middle of night when needed. I would highly recommend this hospice company!

WARNING Breeze…read moreHospice never provided the morphine for my mother and she suffered terribly at the end. Please read this before using Breeze Hospice of Missouri. Our mother passed in January of 2023. When she was released from the hospital, the hospice process was explained to us (neither me nor my 2 sisters had been through using hospice so we had no experience). Among other things, we were told she would be given liquid Ativan and morphine to keep her comfortable. Our mother did pretty well for the first 10 days, but on the 11th day she very quickly took a turn for the worse and became very uncomfortable and extremely restless, was experiencing serious shortness of breath, and was letting us know she was in pain. On the 11th day of our mother being on hospice is when we realized we did not have liquid Ativan or morphine. That day multiple messages and phone calls were sent/made to her attending Breeze nurse and to the pharmacy trying to figure out why we didn't have the drugs we were promised to use at the end. We resorted grinding up Tylenol and making a paste to put under her tongue to try to give her some relief. This prove to be no help at all. Shortly after trying the Tylenol she passed holding my hand extremely restless, extremely uncomfortable, gasping for air and she had been pointing to her head and saying I can't stand this. At this time I'm fighting back tears telling her we're working to get stronger medicine. Then she was gone. We were determined to figure out why she didn't have the morphine at the end when she needed it so we spent a good bit of time calling and visiting our local CVS talking to multiple pharmacists. We figured out what happened was Breeze had never provided the codes to the insurance company for payment. It was not our job to frantically run around at the end trying to figure out where the morphine was. It should have been in the refrigerator ready for us to use and that was Breeze's job and they failed. We learned later from the Missouri department of Health and Senior Services that the morphine should have been in the refrigerator ready for us to use when needed We were traumatized over this experience and feel all we could do was report the situation to the proper authorities. After researching, we found out that Livanta (Medicare) and Missouri Department of Health and Senior Services are the two main organizations for this type of complaint. Both places conducted investigations. Livanta, after careful review and analysis, determined Breeze's "services did not meet applicable professionally recognized standards of health". Breeze did not disagree with this determination. The Missouri Department of Health and Senior Services conducted an unannounced on-site complaint investigation and determined my complaint was "found to be substantiated with deficiencies. This means that one or more of the allegations reported were verified in deficiencies were cited that were related to the allegations being investigated." They further explained Breeze would be required to submit a plan of correction describing how those deficiencies would be corrected. There are no words to describe what it was like watching our mother die in such a horrible state knowing it could have been avoided. Our goal is to let people know what we experienced so they can make a better decision than we did. Our mother's doctor of 20 years recommended Breeze Hospice. Our next step is to provide to him copies of the final determinations from both Livanta and Missouri Department of Health and Senior Services so he knows not to recommend them in the future.

My mom is in there care right now. We have not gotten all the things they said would supply but…read morehave not adult diaper, gloves, wipes. She been in there care 4 days and didn't get no medicine from them. I had to call 4 times and on that 4 call that person got a cussing that you wouldn't believe. That's is how I finally just got the morphine only. And has of today she been in there care 6 days now. I would have gave them a worse but that's the lowest it go. So if you care for your family members don't use CARIS.

Our Mother had been supported by Caris for about 6 months, and Mom just passed away recently…read more The people we came in contact with from Caris were outstanding. Brittany, who bathed Mom over the last 6 months, was loved by Mom and it was clear that Brittany loved our Mom as well. When Mom passed away, Beth was just super - coming to us immediately after Mom passed away in the middle of the night - and taking care of many things we were not in condition to handle. The Chaplain, whose name I can not remember was wonderful. She was very supportive and comforting. Thank you so much!

Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her…read moreout of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family

A very warm and caring staff who provides excellent care for your loved one. They understand your…read moreconcerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family

My parents were reluctant new comers to Cape Albeon. They did not give up their primary home, but…read moreagreed to have a "vacation place" in St. Louis closer to their doctors and family. After a few months they are spending more time there and have been made to feel so welcome. All of the residents and employees go out of their way to make newcomers feel like this is "home". Could not be happier with our choice. Great facility, people, food, events, social life and overall atmosphere. A+

Nurse Nancy Hicks who is a part of Deaconess Faith Community Nurse Ministries is excellent. Great…read morewoman who is passionate about what she does.

HORRIBLE Management! mom and dad were/are there. they attached themselves to a kind worker who…read moreserved them meals and made special meals just for them. dad died, mom is still there. then the MANAGEMENT fired the whole team that cared for our family. "let's save a few pennies and fire everyone who cares about our families" shame on you

Okay, this could be weird because a) I'm clearly not an older adult age-wise, but maybe deep down I…read moredo have a heart of an older lady & b) I don't have a relative or family friend that is currently living here. BUT, I can say as a current graduate student of occupational therapy (shameless plug, if you have no idea what that is, ask me!) who has spent a lot of time in various assisted living facilities, this place is GREAT! I got a chance to speak to some of the residents while assessing the facility & the community is beautiful! The facilities are in tip-top shape & the services provided are above average. The staff seem to be very friendly & in-tune with the residents. When I'm 85+ & still kickin', please send me here!

I am 72 years old and I have been in many hospitals over the years, including rehabilitation…read morehospitals, but Mercy South Rehab is without a doubt the very best I've been in. The doctors, the nurses, the techs, the PT and OT therapist are absolutely wonderful. I wish I could remember all of their names. Dr Hussenni and Dr Page were my favorite Doctors. They were always here whenever I had questions. My favorite nurse of all is.Shannon Brantley,RN. She has gone way beyond to help me in every way plus, she's so nice and caring. I would not be doing this well without Shannon. She was always able to make me laugh when I didn't think I could. She is without a doubt, the best and I wish her the very best always. My favorite therapist by far are Caroline and Kristen. I wish I knew their last names. They were there for me every day also helping me get better and better each day surgery from a broken femur. They helped me walk again when I wasn't sure I would. Olivia Cusack and Abby were my favorite techs. I'm sorry I do not know Abby's last name.They also went way beyond to help me and get the things that I needed. Everyday and evening. I highly recommend this hospital. I could barely move and could not walk when I got here and after two weeks of the wonderful care that I received here I am walking and will be going after tomorrow.