Help! I just went to my third laser hair removal appointment and there is a sign in the door saying "permanently closed" How can this be? No notice? Nothing to recurring customers? I need answers! read more

Bought a groupon here for my birthday and it appears that they may be under new staff, and they're terrible. The Friday before my birthday facial, I got a phone call that I thought was confirming said appointment. Helena was instead calling me to cancel my appointment then advised me they're out of business and had been for over a week. Terrible business practices. read more

They cancelled my very first appointment the day before, claiming that they were permanently closing. Did they not know this prior to the day before? I had spent quite a bit of time filling out all the required forms for the appointment. I was looking forward to the appointment. Very disappointed!!! read more

Like others, I received a call that my appointment (in two days) would be cancelled as they permanently closed last week. Just last month they talked me into purchasing more laser hair removal sessions - which were still unused as I couldn't get an appointment with them as they were "booked". I have no idea if I will be able to get all of my money back from them... read more

Unprofessional and poor customer service. I had the same appointment canceled 3 times before losing trust in the abilities of the "Med Spa" to handle my care. Long story short: My initial appointment was scheduled for a day in March; my appointment for a 45 min microderm abrasion session was at 12pm, and I had to work at 2pm. I called the office a few days before my first scheduled appointment to make sure I would have enough time to get the treatment and make it back in time for work. I arrived at my first appointment on time (in fact 15 min early) and had to wait 45 min before I was told that I would not be able to be seen until 1pm. Making it impossible to get the session and make it to work. My rescheduled session was not for 1 month. The rescheduled April appointment rolls around and ~1-2 hours before the appointment, it gets canceled due to personal/family concerns with the esthetician. They were unable to fit me in with ANYONE else and once again had to reschedule me for the next month. And then today 5/15 I had my 3rd rescheduled appointment at 12:45pm. Unfortunately, there was an accident on the interstate that made me 7 mins late, the receptionist called me to tell me that if I am 10 min late they cannot honor the appointment, but even though I was technically within the 10 min time frame they still refused to honor the appointment. Essentially, they lied about their policy. I was literally on the phone with them in the parking lot at 12:53 and they refused to take the appointment stating it could delay the other sessions, when 2 months ago they made me wait 45 minutes for the same appointment, seemly okay at that time to delay the remaining appointments. The long and short, is I canceled my appointment with them because if they are unable to handle scheduling I do not have confidence in their ability to handle my skin care. read more

I have been a client of Gentle Aesthetics for a while now, and I love going there! The women that work there are so welcoming and the place itself is very clean and comfortable. Kate is a gem who does wonderful work. She listens carefully and answers my thousand questions honestly, with respect and patience, and I really appreciate that. I would recommend this place to everyone! read more

this place is permanently closed with no notice to their customers- I made the trip for an appoint I had this morning and I found the notice on their door read more

Hello everyone ! Just went today for a consultation and only with the sweet attention received by Nicole im already so pleased with this place not only that , she make you feel at home plus she try her best to help me choose a treatment. Nicole has a beautiful personality the way she treat me make me feel going back with no doubt , love the environment. UL read more

I have been getting laser here with Nicole. She is the best! I also got a chemical peel here with her also. The inside of the spa is super cute and nice inside. Very clean. I travel up from south shore to go here and it's definitely worth the drive. Definitely my go to place for elective medical things. The chemical peel went good! I am happy with the results. I would do it again. I want to try one of the gel ones as well. read more

I would not go here I was 10 minutes late for my Microneedling appt and they refused to keep my appointment. They didn't give me any option but to reschedule after I just drove 20 minutes. You would think they would offer an alternative like perhaps I would have to wait longer. And made the excuse that I would have to wait 20 minutes to numb when they never mentioned that in advance. I believe they were being discriminative towards me because of my race. There are two Nicole's that work there and they are so racist and rude. Black ppl we need to find blk owned establishments. Period. read more

Jenn is amazing!!! My lips are perfection. Sheena Jordan

Just had my last laser hair removial session with Nickole. She was friendly, professional and made me feel comfortable! I'm satisfied with my results and the facility. Gentle Aesthetics was clean and I was always seen on time. They honored my Groupon deal and it was worth it ! Thanks Nickole !!! read more

I bought three different Groupon's for three different laser places and this Laser place has to be my favorite. Danielle and other staff are welcoming and great. They make you feel comfortable while getting whatever treatment done. The treatment is very effective with a strong laser, unlike another place I went too. I highly recommend going to this place. I will be getting my future laser treatments done here read more

Purchased a Groupon a few weeks back for a microdermabrasion facial and I must say that my face felt refreshed/rejuvenated. I will try another service at a later date. read more

I'm going to do another five stars . Nichole and Leah are amazing!!!!!! I live far away and drive here specifically to see them they make me happy, they make me feel beautiful, and they are the best at what they do. I have nothing but the best thoughts and things to say about them. Wonderful! Very sweet nice to be around and talented. Just very grateful read more

5 stars all around! I love coming to Gentle Aesthetics! Their professionalism is through the roof and they continue to exceed my expectations with every visit. When I first arrived to the Spa over the summer my face was going through major stress and I came to Gentle Aesthetics for help. The team there was able to give me great tips and treat me so well recommending products that best fit my face. I am overall very happy with this Spa and would recommend the membership program to everyone! read more

Service has always been very friendly and professional! They make things quick easy and safe during the pandemic and are always willing to answer questions and concerns as needed. Received Laser hair removal service and have had no complaints to speak of, in and out appointments for size area and "fairly" painless. read more

They do great work always happy when I leave!the doc is great.she has great precision and I always feel more symmetrical in the facial areas. Been coming for a few years and feel a lot mor confident. read more

I bought an ULTHERAPY treatment at GA I went ot the premises and met Lynn. Very nice. Set an appt. for 3:00 pm on a Monday, FEB 2 I received a phone call from LYNN about 2 pm just before the appt that part of the product had not come in, but expecting it to arrive during the week and she would cal to rebook. I have called serveral times as it has been over a week. Not only do they not answer the phone, nor return calls, but GROUPON was going to give me a credit for my hundreds of dollars. Guess again...after a brief call to GROUPON, the money was returned. When it comes to your face, visit the premises, check out reviews and stick to a licensed dermatologist. read more

I was introduced to Gentle Aesthetics through Living Social, I keep coming back because of the results. I have had treatments with both Leah and Nickole B with amazing results. It is worth the drive and so happy I found someone I trust to guide me with a well thought out treatment plan. read more

5 stars for service and very professional. Willing to work on timing for appointments too. I had electrolysis done and sadly it didnt work. All the hair keeps coming back and I followed the instructions of care. Guess its just my bad luck. read more

Great service and great prices...but you get what you pay for. They use the older cool sculpting applicators that claim are the same results however they fail to tell you that the surface they cover is smaller, but up to 25% and this makes a huge difference if you have a bulging mid thigh section. Their arms applicators is also not meant for the arms so it will leave you with an additional buldge near your elbow. I did some coolsculpting here and somewhere else with the newer applicators and as tempting as the cheaper prices are, in the end I had to redo these areas as the results were not the same! read more

I can't say enough about Darline at Gentle Aesthetics Med Spa! She truely has changed my life! At my first visit, I was a desperate soon-to-be bride who was suffering from terrible acne on my back. With an open back wedding dress, I needed help, and fast! Darline knew more about what was going on with my skin than my Dermatologist! She performed a silk peel with Salicylic Acid, and after only 2 treatments I'm a new woman! Darline and Gentle Aesthetics Med Spa are a miracle! I can't wait for my wedding to show off my new skin! read more

Dani has changed my life with laser hair removal! She is very professional, easy to talk to and comfortable to be around! Wouldn't want to go anywhere else! read more

Having never had a dermal infusion in my life, all my reservations about the treatments were not only foreign to me but also a bit scary. Nicolle Sargent was my aesthetician who was not only very personable but put me at ease with my treatment and I loved it!!! I saw a significant difference of before and after the treatment. She was so professional and very knowledgeable about her skills. I will definitely be a repeat client and give the establishment a great referral to anyone interested in such treatments. I have met the other staff members and everyone was very friendly and accommodating! A+++ read more

I originally purchased a Groupon for laser hair removal (Brazilian), and have since purchased another round of sessions. Nicole is awesome and makes an otherwise awkward situation more comfortable! The staff is friendly, knowledgeable, and not pushy. The office is clean and super easy to get to. I would definitely recommend Gentle Aesthetics! read more

I have had several visits at Gentle Aesthetics. The Manager, Nicole, is very nice to deal with and she answers my emails in a timely fashion. I had a recent microdermabrasion done by Kate. She is very nice and knowledgeable. It made my skin feel soooo...good! Now granted, you should really keep up with having it done once a month if you can, but if not, every once in awhile. Feels great after and took all the dead skin off from my face! I have very oily skin. read more

My experience at Gentle Aesthetics in Braintree was exceptional. I went for the first time to get a facial and loved the results so much that I returned for more services. Darline Martins was fantastic and knows her craft and clientele. She was so informative, never pushed product and provided me with great tips for what I can do when I am at home on my own. In addition to having such a pleasurable customer experience, the results were amazing. My skin felt so dewy, soft and renewed. I would highly recommend selecting GA and Darline Martins for your next health and wellness treatment. read more

Just had my very first microdermabrasion with Nicole who was great, very professional, confident, and knowledgeable. She went through and explained every step of the procedure, answered all my questions. She made me feel very comfortable and at ease. The salon/clinic is very sleek, modern, and very clean as well as the treatment room. After the procedure, my face felt nice & smooth, quite different from before. I have 2 more sessions to go and will definitely go back for more. Thanks so much for the wonderful experience. read more