I've been going to Dr. Perry since he took over the practice many years ago. I have found the…read morepractice to be professional, accommodating, and friendly. Yes, it is a dental practice, and I don't know of an inexpensive dental practice so despite it being in the upper 1/2 of average dental costs I look more at value, you get what you pay for, and so far I find this dental practice to be of a good value.

I'd like to start with I came in for a emergency visit, there was an issue with my insurance when I…read moregot there after waiting 45 minutes after the appointment time I was called back. I had made a comment to the girl with pink hair oh they must have figured out the insurance, she ignored the comment and tried to get the machine to work to take X-rays but was having a hard time and could tell she wasn't happy. I was then brought to a room and more x-rays were taken by Emily! Then Dr Perry came in and had said he recommended pulling a tooth due to a cavity and the tooth being chipped and discussed the cost of removal without insurance applied and that he recommended coming back in a few days after I had some meds to relieve the swelling! When scheduling the front desk person who made the appointment said we can diagnose and fix same day when I brought that up it became an issue. I then had 4 different people come in back to back all saying something different then the next. After finally talking with the office manager they said come back at 2 and we will get it handled (my appointment was at 8am) when I returned at 1:30 to give them more insurance info as I have triple coverage, the front desk was trying to get ahold of insurance and I wasn't brought back until 2:30 where the front desk said they got ahold of one insurance and they will cover 75% I said fine I'll pay the rest and get reimbursed later from insurance! When I was in the room and had been numbed the Dr said I'll let that sit for a few minutes and be back. Well that turned to over 30 minutes because he had a meeting and no one could find him. I was then brought a form to sign for the operation basically if something goes wrong I can't blame them I thought that was weird cause I was already back and had been in the chair numbed! Then the office lady that said insurance would pay 75% came in and asked for the remainder of the balance and was over $100 more then discussed so I asked to have the office manager come in cause the math didn't align after spending 20 minutes talking to the office manager and getting everything figured out because they didn't tell me they were charging me $378 dollars for X-rays from the morning that I never signed for I gave the office manager my card and then she quickly came back saying now insurance won't cover anything because we didn't have pre authorization but was told everything was fine in the morning when I left! We finally came to an agreement that I would pay 25% today and they will try to figure out the insurance and if not they will send me a bill. This office is so disorganized it's not even funny but is very normal when half the people working there are family! The work that was done was good but the service was horrible. I didn't leave until 4:30pm and all that was done was X-rays in the morning and a single tooth removed in the afternoon! They will tell you whatever you want to hear but not the truth, this goes for everyone even DR Perry who didn't tell me I had an infection in the tooth I found out from a pharmacist cause I had to go get meds when I left in the morning for them to even see me in the afternoon! Over all just avoid this place unless you want the most disorganized service of your life!