my fiancé came in today to the Puyallup wiith her Kia today. that she was so frustrated about due to already being broken. having to do it again. my tech Willie was amazing. and was so good at what he does. But what made my fiancé experience so much better was the front desk lady. I think it was Sarah or something with a S. She was amazing. Kind and professional and informative. Her bubbly personality was an unexpected surprise. My fiancé bragged about her. So we wanted to make sure to write this up. Safelite is a great place to get you glass done. With the people who work there to the cost. Thank you for making this experience wonderful. read more

my personal insurance agent referred me to April of Genuine Auto Glass and she explained everything I needed to know and helped me book an appt. NOT ONLY did she help me make my appointment, she met me at the Puyallup location and drove me home as I had no ride (i was going to take a taxi/uber). WOW what amazing service! the lady at front (im blanking out on her name) was also very nice and helpful. the last time i needed a new front windshield was about 17 years ago with my little honda civic. driving an SUV now. quality of work was excellent, smooth, and the customer service was pristine! thank you! read more

Had a horrible experience here. I had a chip in my windshield and Geico had recommended I go here because they were the only ones that could calibrate the camera. We had to go back three times because they made it worse. I wouldn't go there again. read more

Sometime during the night of 8/23 my vehicle was broken into in downtown Tacoma. My passenger window was nothing but shards of glass. Of course, I didn't want to drive around with just a trash bag as my window, so we called up Genuine Auto Glass of Puyallup and spoke to a very polite woman. She was able to get us an appointment the next morning. When I went to pick up my car today, the window was not only fixed but they even vacuumed out my interior. It would be rather unfortunate if we encountered another break-in, but if we do, we know Genuine's got our backs. read more

Amazing customer service from start to finish. I appreciate how Justin educated us and explained some of the extra steps he did while replacing our windshield. This will definitely be the company we come to anytime we need to get new auto glass. read more

Came in to get my windshield fixed & Max & Bryan( I believe was the second gentleman's name) gave great customer service!!!! I got in and left In record time!!! Definitely recommend this place, and loved the cute waiting area!!!!!! read more

Excellent value!!! My insurance wanted three times as much as the quote I got from Genuine Auto Glass. I called around and they beat everyone. They can accommodate any schedule and also have mobile shops that can come to you for full replacement services. They also have many locations in surrounding cities to service different communities. I had my entire windshield replaced. They offer complimentary rock chip repairs for any future dings smaller than a quarter. Pretty good deal! Good value. Nice service. Accommodating. I highly recommend! read more

I had a really positive experience with this business. The people I worked with were friendly and accommodating when this kind of thing can really stress me out (I have zero idea what I'm doing) and they made it quick and easy, while never making me feel like an idiot. It is clear they are popular because of the amount of customers they served in the time I waited for my vehicle. I would absolutely recommend. read more

Had some chips repaired and the were amazing! Service was very professional and I was in and out. Window looks great!

My back windshield shattered unexpectedly and they got me in as soon as possible. They fixed my car in 2 days and kept it secure over night during the repair process. They were extremely thorough about the repair process and cost. The price was better than most options I checked and they were recommended by my dealership. From the customer service to the technicians who did the repair, everyone was very nice. They were also a very clean shop and were practicing COVID precautions as well. I will send everyone I know here when they need a glass repair! Thank you again! read more

Quick and easy and staff is very friendly. Didn't have a appointment and needed a rock chip repaired called them and they said to come down at my convenience and they were very quick to help me would definitely recommend them for all vehicle glass repairs. Thank you Puyallup genuine auto glass. And a big thank you to Stephanie for making it a great experience read more

Went in today to see if I could make an appointment for a chip in my windshield & Jay looked at & immediately fixed it! Amazing service! Would highly recommend them for glass repair especially something like a chip!! Thank you to Jay! read more

A very professional transaction from scheduling my appointment over the phone to having my passenger window glass replaced in just over an hour. The best part was they were at least $50 less expensive than Safelite! Highly recommend! read more

Genuine greeted me upon entry with very friendly staff. I had a crack in my windshield that was less than a quarter. They expedited my car to get me in and out within 15 minutes. Then they went above and beyond and vacuumed the interior of my car. If their service level is this good with small tasks, you better believe I'll be taking my car there to them for the big task. Excellent customer service read more

I needed a complete windshield replacement. I was blown away by how easy it was and how much service and help they gave from the start. Very prompt on getting everything done. At the shop I was amazed at how friendly everyone was... Seriously I did not expect everyone from the office administrators to the shop workers to be so friendly. Everyone smiled and said hi or something nice. Totally impressed with every aspect. read more

Great service and pricing. They were nearly 1/2 as much as Speedy and Safelite! They picked up and delivered car back to my office. Unreal this day in age. Big Thank You to the team at Genuine Auto Glass - Highly Recommend. read more

Still suck, screwed up my truck. No respect for personal property. Tore my headliner, and said " we didn't do that". They will go out of business soon. read more

I was driving and low, a rock! I called around to several places only for their procedures to get a rock chip fixed were completely insane and inconvenient. I got in touch with G.A.G and their team and their professionalism and the convenience made for a great day! Oh and they got me in and out in 20 min! Trust me come here for the job done right the first time! read more

I had 2 dings to have repaired on my truck. They were very busy and didn't have time to get them done right away as I didn't call for an appointment. He said "wait, I'll figure something out". Came back in 45 seconds and made it happen. 27 minutes later I had 2 chips filled and they had a very satisfied customer!!! The only place I'll do any auto glass. read more

Tried to contact the owner of genuine regarding employees speeding to and from the car dealers from river rd. Neighbors are sick of watching employees treating cars like their personal property, speeding down 5 th Ave nw !!!! Speed limit is 25mph not 55. Followed one guy to the back parking lot. said he would stop, we will see read more

I disagree with the review from Ted. I own a German Auto Repair Shop called Dub Autowerks in Sumner. I have Genuine Auto Glass do all of our windshields and tinting. They even retrofitted a rain sensing windshield so I could install and update my vehicle that wasn't offered with that option. They tinted my car as well, even doing the full panoramic roof. I haven't had any problems with their service, and I've had them do probably 20 - 30 jobs for me. And, their prices are better than most of the other outfits out there. read more

Bill is the best! Great staff and quick service! Got my windows tinted finally, and they look great. Thanks to Bill for telling me to come in. read more

I'm active duty Air Force. I received a rock chip on my car. A co-worker recommended Geniune Auto galss in Puyallup. I called Bill and told him what I needed and he said he would take care of it. I bought my car in today abd they were busy!! Bill took care of my chips and didn't charge me a dime. I'm VERY grateful to Bill and he's suppport of the military and would ALWAYS recommend them in the future!! Thanks Bill for taking the time to fix my car!! read more

Terrible work, we had to take my car back because they didn't seal the new windshield correctly, took it back (2nd appointment) and they didn't have the replacement windshield, had to go back again (3rd appointment) finally replaced it. Very poor customer service!! Will never go back or refer anyone here!!!! read more

The folks at this shop were very friendly and helpful. It's hard to find really good customer service these days with people who are both personable and knowledgable. I was about to pay a ton for what was actually a small problem. They could have taken me for a ride, but the guy helping me pointed out the problem and gave me a quick fix I could do at home myself. Took it home and a month later the problem is still solved. Saved me over a hundred bucks! I appreciate finding honest people in any facet of the auto industry. I'll definitely take any future glass work here! read more

I've used this shop for years and they always provide great service and reasonable prices. The window tinter that they have at their shop does consistently outstanding work. My personal experience every time I've been there has been after an auto break in so their promptness and knowledgeability are very appreciated during stressful times. I highly recommend their services read more

I gotta give it to these guys they did an excellent job on my BMW windshield replacement. I was very particular about how I wanted my windshield tint to look and not only did they replace windshield but the tint was exactly as it was on the old windshield so I was thrilled when I saw my car. Not to mention they were done in less than 2 hours! If you want professional service and quality glass check these guys out! read more

We had our windshield replaced at the Puyallup shop April 2019. Everyone was just great, friendly, very knowledgeable, and took time to answer questions. When we got back from lunch the car was parked in front of the office with a new windshield, all glass washed inside and out, and interior vacuumed. Very happy with the workmanship and the free chip repair if needed. Good people. read more

Come to find out months later they broke all the clips that hold my plastic air intake guard at the base of my windshield off and used a sticky black adhesive to attach it back on, well it failed, thanks a lot "Genuine Auto Glass" read more

I had a golf ball sized rock hit my windshield on the drive to work ! I called genuine auto glass and they were able to give me a quote my and order the windshield right away! Came back and hour and a half later they took my car in and were able to replace the windshield in 2 hours! The waiting room was nice and warm ! The staff was awesome, understanding and helpful(Jennifer and Lacey ) I would definitely recommend this auto shop to replace your windshield in a heart beat ! read more

Windshield needed to be replaced due to a huge crack. Insurance agent set the whole thing up, one of the fellas showed up and replaced it. Wife drove the car next day and said that her rearview mirror is not secured and it is rattling (I looked and there was nothing that i could do, it was not a proper fit). That same day I found a micro crack in the windshield (not a big deal), but mirror rattling bother her. She called them and they said that they would show up today 8a-12. No show so far, not even a call. When somebody schedules an appt. between 8 and 12, they better show up, it is my day off and i have no time to waste. You have a four hour window and can't show up on time. Will find somebody who can. That is all. read more

My husband's car got a huge crack in the windshield after a big rig threw a rock while going through a construction area. After talking with insurance and figuring out that it was going to be out of pocket, we decided to call the Subaru dealership and they recommended Genuine auto glass since they don't replace front windshields. I called and asked for a quote over the phone and they were a few more bucks than Safelite but we decided we wanted it done right. I called again later on midweek to make an appointment and they were able to see me the next day. The total install took 2 hours and I was able to leave my car there and pick it up whenever I wanted before they closed. There are two couches to sit at if you are staying and I noticed a fresh pot of coffee in the waiting area too. I was greeted by two friendly ladies up front and then a guy came over and assisted with my drop off. Drop off only took about 2 minutes and about the same for pickup. The windshield looks great, great rubber seal. It also included lifetime warranty on waterleaks, airleaks and free chip repair too. read more

I made an appointment and stated what vehicle got a schedule. I came in early on that day and they dont have a clue what car i have except one personel. Inspected the vehicle and just to tell me that they cant install my windshield because the weatherstrip is old and brittle and its glued in according to one employee. Fast forward to the situation if i called and stated my make and model wouldnt a company know what to expect? I ask if they have the weather strip and said no and if they have universal ones and still said no. I told them to try remove the windshield using the oldskul way pushing out a windshield from the back side and the response i got was he cant do it because will have glass all over the car and he might get cut. Arent glass supposed to be shattered proof? Anyhow i have and appointment and it was a waste of time just to get rejected because they dont have the weather strip. Costumer service is not good read more

I've had not one, but two great experiences with Genuine Auto Glass. Unfortunately I have had my car broken into twice in the last year or so and both times they were able to squeeze me in and get my car window fixed in just a couple hours. The office ladies are extremely nice too! I will always take my car here for all it's glass needs! Thank you Genuine Auto Glass! read more

I made an appointment on a Wednesday for Thursday at 8am to have my driver window quoted for repair. I showed up for the appointment at 8am on Thursday to be told that no appointments were made under my name or car and they were booked full for the day... they rescheduled me for the following Wednesday at 8am.... I show up at 8am and drop off my car. I went and got some breakfast and walked around downtown for a while. At about 10:15 I walked back by Genuine and saw that my car had not been moved and decided to check in on it since 2 hours seemed a long time for a simple glass repair quote. I asked the two people at the desk "Has anyone looked at the mustang yet?" The response from the guy is "what mustang?" turns and looks at the girl "do you know anything about a mustang?"..... girl says "i don't think we have any mustangs sir..." Yup asked for my keys back....... Worst service I have ever had for auto repair....I wouldn't recommend this place to my enemies... read more