The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they…read moredon't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone.

Hard working, top of the line, consummate professionals. Please read the whole review for a robust…read moreunderstanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process.

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

Israel responded quickly, spotted the cause of the issue and fixed it in 10 minutes. Super…read moreprofessional, courteous and generous with sharing information. Will go to them again for any septic system related issues.

Did a fine job replacing my distribution box. Professional work, reasonable price, nice folksread more

No longer a legitimate business. After years of good service, they've fallen apart under new…read moreownership. Appointments missed with no contact, phone calls not returned, text messages ignored. Avoid.

if you have contacted or hired Ryan Boyd for Septic or Excavation work please RUN as soon as you…read morecan. Do not hire this man stay as far away as possible. Hired to install Septic system agreed in April 2021 will start in approx 2 weeks. 5 weeks later shows up digs up the yard big pile dirt and rocks front lawn install Tank only and left. never returned Finally hired second contractor to finish the job which was completed in August. That's 5 months to complete a 7 day job what a nightmare. I lost about $2000 between 1st payment and work performed.

Professional, ethical, and compassionate is how I would describe the owner of Curtis Septic…read moreService, Andy Curtis. My 1st septic inspection was failed by a local inspector, the 2nd inspection conditionally passed, but the inspector couldn't back up his findings because of a completed perc test completed in my backyard. So the BOH challenged my option to replace the distribution box in my front yard instead of an entire new system. By a miracle, I was researching DEP laws, and trying to research legal advice and found CSS' number. I spoke with Andy who was an expert in septic systems and title 5 inspections. He offered to help me (even though I was @ 75 miles away). He hired expert soil evaluators and engineers to test the soil and water table. He even documented professional photos of the entire system. In a few weeks he'll be appearing before my town's BOH hearing to proof my system doesnt have a high water table in the front yard and that my septic system passes Title 5 standards as long as the d-box is replaced. I'm forever grateful for Andy's motivation as an industry leader to improve the accuracy of Title 5 inspections by passing new legislation to protect honest, competent inspectors and installers along with protecting the public from unnecessary repairs and costs. Thank you to Andy, his staff, and team of experts for helping me during a difficult time. God bless you.

Rapid Flow was able to come and save the day on Saturday when my house trap was clogged and water…read morewasn't draining. They picked up the phone, got me in touch with service person, arrived in window they gave me, unclogged and cleaned pipes, and cleaned up and left. It's wasn't inexpensive, but I think the rate is reasonable for weekend service. I think I would've paid just about anything anyway. It was a nasty mess... I tried several local plumbers first but didn't have success getting them over to the house. I hope never to deal with such issue, but I know exactly who to call first.

Service, Quality and professional these guys are great, they respond quickly and do the job right…read more would use them again. They know what they're doing and it'll get done right first time.

I called the Drain Guy when my kitchen sink was backed up. The two people I interacted with were…read moreexcellent - the person answering my phone call and Matt coming out for the service, both were friendly and professional. Matt arrived within 45 minutes and in another 20 or less, my drain was fine. He was so nice. I watched the work being done and Matt was methodical and efficient. After the work was done he sanitized the area under my sink and cleaned up anything he had moved. I'd certainly call The Drain Guy Again!

Very professional! It deserves the five-star quality of the work they are doing. They resolved a…read morebad clogging issue on a long vertical pipe in my home in a very short time and perfectly. The plumber is extremely knowledgeable, with lots of experience, and knows how to explain the issues we always encounter in our homes. I am referring to the water we are using daily. Thank you,