Very professional! It deserves the five-star quality of the work they are doing. They resolved a bad clogging issue on a long vertical pipe in my home in a very short time and perfectly. The plumber is extremely knowledgeable, with lots of experience, and knows how to explain the issues we always encounter in our homes. I am referring to the water we are using daily. Thank you, read more

Cannot say enough !!! Pat arrived on time. He was courteous, professional and "knew his stuff". I had a blocked kitchen sink and occasional water backup in the shower. Both snaked in no time. He passed on tips to avoid blockages too ! The charge extremely reasonable. Don't waste your time start and end with these guys. You will not regret it. !! read more

Matt and Pat from The Drain Guy are always friendly and responsive, their prices are reasonable, and they do a good job. One time they came out to clear a clogged drain but it turned out to be an issue with the tub drain stopper and they didn't even charge me. Highly recommended. read more

Our small (6-unit) condo association has called upon The Drain Guy 3 times in the past 6 or 7 years. Each experience has been superlative, which is why Matt and his team are our goto provider to deal with clogged drains, be they a basement sewer clean out or a roof drain collecting water. The company has a commitment to getting the job done, both efficiently and correctly. They really try to analyze the source of the problem, so you can know if it is a "one-off" problem or something that requires some improvements to the building's plumbing infrastructure. If you live in an older building, as we do, this combination of both solving the immediate problem and offering expert advice about the "why" of the problem is invaluable! Along with the the excellent work comes excellent "work ethic". The company works really hard, and delivers tremendous value. Additionally, they are courteous and friendly, and clean up their job site when done. I want to make this as clear as I can: The Drain Guy is the company to call both in emergency and non-emergency situations. They're really the best service provider I've ever worked with in my role as Trustee of the condo association. read more

When our the pipe into which our washing machine drain stopped draining, we called The Drain Guy - left a message with the answering service, they called right back, set up a convenient time the next day. Pat arrived right on time, diagnosed the problem, got right to it with his snake, was friendly and informative throughout, cleaned up when done, and presto! No more blockage, all working great. And the charge ($175) was less than what I found online for the area average ($205) read more

Came out as scheduled . Performed the service but was impatient. The guy keeps rushing his work and wanted to leave. They did the work right but I give them a 3 stars for rushing his work. read more

Answered quick, came in a reasonable time, did their job, and priced it well. I will definitely use them again and would be happy to recommend them. read more

I called the Drain Guy when my kitchen sink was backed up. The two people I interacted with were excellent - the person answering my phone call and Matt coming out for the service, both were friendly and professional. Matt arrived within 45 minutes and in another 20 or less, my drain was fine. He was so nice. I watched the work being done and Matt was methodical and efficient. After the work was done he sanitized the area under my sink and cleaned up anything he had moved. I'd certainly call The Drain Guy Again! read more

The Drain Guy of Cambridge, MA - will now be for us, after going thru a variety of plumbing and drain rooter services, our "go to". Everyone, from the answering service, to the man who got right back to us, to Patrick - who came out within the hour to service our kitchen drain were courteous and professional and only charged a very reasonable flat rate which they quoted up front, with no additional service charges. Our drain was very clogged, and required extra time of examining from the basement, yet Patrick was careful to volunteer to check the washing machine, to make sure that the unclogging of the kitchen line did not back it up. And - bottom line, we saved $300 from the last service we had of a house drain. Totally awesome company! read more

Outstanding! Spoke to Matt in the evening and Pat came promptly in the morning. I was in great need to get a toilet issue resolved for my father in Wayland. Pat was excellent. I will highly recommend to friends, family, anyone. Thank you so much! read more

Matt was great, showed up promptly, explained the problem and resolved it quickly. i asked for him to come at a certain time on a Sunday and they called at that time and came by less than an hour later. Price is completely reasonable, I'll use them again. read more

Called The Drain Guy looking for service for a cinema i GM in Cambridge. After a few plumbers bailed on us earlier in the week (and one this morning) I was mostly expecting a standard brush-off reply, or a voicemail. Instead I got an answer, and a good one. My info was taken, and Matt called me himself within 5 minutes. Said he was finishing up a job in Somerville and would head over shortly. Probably 90 minutes later Matt pulled up, asked for me by name and we went off. Showed him the trouble areas, he went to work, and checked back in with me to discuss his process before actually beginning any work. About another 90 minutes later, he was finished along with my trouble urinal and toilet's problems. Clear communication, friendly demeanor, quality work, reasonable rate. I'm honestly not sure what else I could ask for. read more

Fast response and visit. Matt sent someone to see us within minutes of our call. He was very thorough, professional, and friendly.

Okay, this guy is so good I actually just signed up for a Yelp account to sing his praises. Crack of dawn Sunday. Toilet issue. Left message with his service. Took a while to get a call back, but when he called he explained he was already out on a job (!) and had been in a cell phone dead zone. Once Matt and I spoke on the phone he arrived within about 30 minutes and snaked my toilet with no problem. As other reviewers have said, he wears booties and takes great care in not leaving behind a trace of his visit. Matt is incredibly friendly and answered all my questions easily...including recommending what to use to remove discolored grout from my bathroom floor (a long-standing issue in my apartment). How much did he charge, you ask? For a Sunday morning emergency and "grout consult"? I wish I could list the cost here, because you would not believe it. Suffice to say it was a third or a quarter of what I expected to have paid Roto Rooter. And the credit card transaction (using Square on his phone) went without a hitch. Suffice to say, if every contractor worked with Matt's ethic and skill, the world would be a far better place. He really is that good. If I ever need a plumber again, he will be my first call. read more

You know quarantine's getting to you when you're excited to have a conversation with someone you just met about strategies for keeping a clean toilet. Matt and Patrick are the best. We had a clogged toilet. Patrick was here within an hour. He didn't make me feel embarrassed that we had a dire and unglamorous poop situation going on. These guys are worth hiring just for their accents. It's like getting a visit from Mark Wahlberg! read more

I am not sure I can say enough wonderful things about this company, Matt and Patrick. I talked with Matt over the phone and by the way he spoke I knew I had called the right place. He set an expectation of when someone would be there and sure enough as promised, Patrick rang our bell. Patrick was extremely professional, polite, educational and thorough. He was determined to get to the root of our drain issue, and he did!!!! Patrick also kept me in the loop of what he was doing to fix the potential problem, all while making sure not to make a mess or track in mud! I would highly recommend this company!!! Thank you Patrick and Matt. read more

Had a main pipe in the basement that was clogged. We tried to snake ourselves but the issue was further into the pipe and our snake couldn't reach it. I called Matt the next day and he was able to come down 1 hour after the call. He is friendly and professional. His approach to tackling the problem was very professional, systematic, and clean. A lot of contractors can probably do the same thing but will also charge you more and make a mess. I was impressed with his attitude and his pricing was very fair as well. He doesn't exploit you. we need more guys like him not just as a drain guy but his work ethic and attitude. No problem recommending him to friends and family. read more

The technician came out because our toilet was clogged (there was a quantity of woodchips that had been flushed down). Even though we tried to flush it repeatedly for a few days, right when the tech arrived it flushed for the first time. But it was still acting oddly so he snaked it, then removed it to make sure nothing was stuck inside. He replaced the toilet with a new wax ring. The only reason I'm giving them 4 stars instead of 5 is because of something I noticed when he left; his snake tool left a big scratch on the inside of the toilet bowl. I noticed the tool looked like it was all-metal. The ones I see at Home Depot have plastic on the end. So maybe they need a new tool. read more

We called Matt when our garbage disposal blocked up and our kitchen sink drain was clogged. After another plumber never called us back, we had found him on Yelp and realized he was just a few blocks away! The answering service answered and Matt himself called us back in about 10 minutes - very fast. Given our location he came over about an hour later. No extra fee for coming on a Sunday night. No BS. Upfront with reasonable price. He fixed it, even chatted with us the whole time as we asked a million questions. Matt even cleaned everything up himself, which was unexpected. I would recommend The Drain Guy to neighbors, friends, family, and fellow yelpers. If you want the job done without the run around he's your man. read more

I called on a Saturday night about a clogged shower drain - Matt called me right back and scheduled an appointment the following morning. He was very friendly professional, even wearing booties to protect the floors, and got the job done quickly and for a reasonable price. I highly recommend The Drain Guy and would call again! read more

Just moved into a new place when I noticed a leak around my toilet. Yuck. I know plumbers can really exploit people in our times of desperation. Called a few places on yelp and was either told I had to wait until January or that it would $300 just for a diagnosis. Luckily got a hold of Matt who was available almost immediately (it was the weekend) and could also work with my unpredictable schedule. Matt came over, was super nice, put on booties so he didn't get my floor dirty, cleaned up all the nastiness and protected my floors from toilet sketchiness. Fixed my toilet in about an hour. Didn't BS me. Charged me exactly what he quoted. Adamantly refused tip. Also, easy payment, cash check or credit card with electronic receipt. Etc etc etc. Great guy, highly recommend him. Hopefully I won't have to call him again but if I have any drain issues, am grateful that I found him on Yelp. read more

Could not ask for more. Repairman came to our home within an hour of my call, diagnosed the problem of clogged drains and using a snake, cleared out the roots that had built up in the common drain. Now all toilets and showers in the house do their thing smoothly. Price was right, company efficient and repairman highly skilled. read more

The main sewer line of our house had backed up and clogged Saturday night to Sunday morning and all efforts to snake the issue ourselves were to no avail. I called the usual 24 hour big name service company that rhymes with Toto Pooper a little before noon and then proceeded to wait for 7 hours for service after being given a four hour service window and dealing with a very unfriendly dispatch center that didn't seem to care that we had no access to water or the toilet all day. A neighbor friend when hearing about our predicament recommended Matt "The Drain Guy" and said that he was the best. I called Matt and got his call center and he returned my call within minutes. I told him about my issue and that i was also still waiting for service from the big name company. Matt told me he could definitely help me but that he was in the process of completing another service call and that if we didn't want to wait he could understand. . We decided to take whomever showed up first. The big name company finally showed after 7 hours, the estimate for the work was incredibly expensive but i figured that's what we get for trying to get service on a Sunday. I called Matt back to cancel my service call but also asked him if he could give me an estimate for the work that was just quoted. The Drain Guy quote was less than half of what was quoted by the big name company. I told Matt we would wait for him and he said that he had just finished his other call and be on his way. Within an hour Matt was at our door. As others have said Matt was incredibly friendly and professional, being careful moving furniture and other items that may be in the way of the work. He explained the issues he may encounter and what he was going to do. Quickly he was able to snake our sewer main and make sure that it was draining 100%. Matt cleaned up any and all dirt and debris caused from the work. Credit card payment was fast and easy (using square on his phone). If ever i need drain service again Matt "The Drain Guy" will be my first call, I wish that more service contractors were like The Drain Guy, good honest people who don't try to gouge customers in a time of need. read more

At 4p on a Friday, the drain on our one and only shower blocked and all previous attempts to snake it ourselves had failed. Based on Yelp reviews, I took a shot and call The Drain Guy. To my total surprise he answered and offered to swing by. He arrived within the hour and successfully snaked the drain...a clog that required more powerful tools than we had on hand. He also showed me the point in the system where my snake could not reach and gave me some pointers on how I might be able to fix this myself via the basement if it happens again. He was cheerful, courteous, tidy, helpful and reasonably priced. Having a working shower for the long weekend was a total bonus. Thank you, Matt, for one of the best customer service experiences ever! read more

Usually when or if you need to call a drain cleaning company, it's not good news. It always happens at night or weekends when you least expect it. I had a major clogged drain at my mother's house last night and wasn't sure who to call. Looked online and called a few companies. Didn't have much luck. I tried one last time and called The Drain Guy I saw on a google search. They called me back in less than 20 mins. They were honest about how busy they were and they said they would try get there if they could, but was very late about 9:00 pm, but promised they would get there first thing in the morning if I could wait, which I could. They came as they told me and got the drain freed of the clog. It ended up being several small tree roots. They cleaned up the area and I couldn't of been happier. As a contractor myself, I honestly have to say the Drain Guys came through for me. No pun intended, they knew their "shit". They have nice equipment, we're Extremely professional / workmanlike manner and very courteous. I would not hesitate to recommend them to anyone. read more

Matt was terrific! He provided same day service, fixed my clogged kitchen drain in 15 minutes, and was professional and friendly. His charges were much lower than I expected. Wow! This is as good as it gets! read more

Came the night before Thanksgiving to clear out our bathroom sink drain. Extremely professional, very personable and did a great job for a reasonable amount of money. Definitely recommend him! read more

My kitchen sick was clogged and I needed someone to come fix it. I was referred to Matt who arranged to meet me at my house after work on a Friday of a holiday weekend. Matt was very friendly and professional and got the problem fixed! read more

So yesterday, on the coldest day of the year, we had heat trouble. Being that it was a Sunday, and absolutely freezing out, we had a lot of trouble getting a contractor to come to help us with this. We called a bunch of places, and were told various things like, "Sorry, we can only help you if you have an account with us." Or, "Sorry, we only do commercial repair work!" Or, "Sorry, we can't get someone there today, the call volume/demand is extremely high!" Most of the places did not pick up at all. We actually got a live person on the phone on the first time we called The Drain Guy. The service was efficient and professional and at a reasonable and fair price. We got our heat working again on a Sunday evening on what was the coldest winter day in over a decade. Great service. We have called before, when we had a clogged drain, and got excellent service. We called yesterday at our wits end after calling a bunch of places, thinking that at most maybe we could get a lead on who could potentially fix the heating. Turns out, they do this work too! We will definitely call again if the need arises!!! :) read more