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    Geoffrey B. Higgs, MD

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    13 years ago

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    OrthoVirginia

    OrthoVirginia

    2.1
    (54 reviews)
    0.0 mi

    I LOVE my doctor (Dr. Herring) at OrthoVirginia, but I don't think I'll ever go back due to the…read morebilling office. - There is no billing office onsite. Everything is via email and if you have questions, you have to go through an outsourced billing/support company. They couldn't understand me (they weren't native English speakers) and they refused to escalate my case to a manager. - I spent THREE months with support trying to get them to see they had my bill incorrect and couldn't get anywhere. I myself had to finally research how to escalate it and get someone to listen to me. - Sure enough, they forgot to include how much I paid as a deposit on the surgery before the procedure. Simple enough - but took THREE months of run around. - In the meantime, I was receiving emails threatening to send my account to collections. I wasn't being negligent, I was consistently pursing support to get an answer, but nobody knows what anyone else is doing. They just send automated late notice/collections notices out without regard for if the patient is conversation with the billing office about the problems. This was by far the worst billing experience I've ever had. It took months to get to talk to someone who was English speaking and higher up than the contracted customer support/billing rep. If there had been a local office where I could go in with the bills they were sending me, and sit with them and SHOW them what my receipts paid showed versus what they were showing, etc. AARGH. As much as I love Dr. Herring, there must be another excellent orthopedic physician at an office that has better billing/customer service. It has now been SIX months past my surgery and I'm just getting to the bottom of things. The hours I have put into this are ridiculous, unnecessary, and disrespectful to the patient/consumer. Do better Ortho Virginia.

    I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I…read morewould definitely return there when these services are needed again. Devin and crew are incredibly capable and caring.

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    OrthoVirginia
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    OrthoVirginia

    OrthoVirginia

    2.3
    (23 reviews)
    0.4 mi

    I was seen by Dr. Sanjay Desai and he was very polite, knowledgeable regarding my hand injury. He…read moreasked questions to me, the patient and I felt I was provided the best care from Dr. Desai and his assistant, Ms. Molly. Any one experiencing any severe pain in your hands, I recommend not suffering with it, instead make an appointment to see the top doctor ‍ for the job and he will definitely improve the quality of your life as he has done for me!! I absolutely give him 5 Stars!!!! A. Diamond

    I am 70 and in my 70 years they are the worst practice I have dealt with for anything in all my 70…read moreyears. Because I am old, even though I am extremely healthy and extremely active and a female they did not even consider my back problems, but sent me immediately to a pain doctor with no training in orthopedics. They are all about money. Right now I went to an appointment to get x-rays and they want me to make another appointment in order for them to tell me what the x-rays showed even though it is a simple matter that I understand very well of a change in the degree of my scoliosis. Very simple . They are beyond greedy and moneygrubbing. I was there a week ago and I have probably gotten half a dozen notifications about payment even though I have yet to get my results. They are extremely unprofessional and make no effort whatsoever to present themselves as having any professionalism at all. They are rude and callous. They don't answer the phones. They don't return calls. I would like to give them a score of zero and I tell everyone I know to run in the opposite direction away from ortho Virginia. They are horrible.

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    Area of removed cyst.
    Area of removed cyst.
    Trigger release- can you find it! Dr. Desai is amazing. Anything wrong with your hands - go to him
    Trigger release- can you find it! Dr. Desai is amazing. Anything wrong with your hands - go to him
    Wrist scar that is still healing. Can you believe it!

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    Wrist scar that is still healing. Can you believe it!

    Geoffrey B. Higgs, MD - sportsmed - Updated June 2026

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