I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I would definitely return there when these services are needed again. Devin and crew are incredibly capable and caring. read more

I am very disappointed in the surgical center on Schrader Road. I have a surgery scheduled for 7/17 and received conflicting information. A written document from an RN and a pamphlet was mailed to me with instructions. Today, I receive a voicemail with very different instructions concerning the need for a driver and no food/drink after midnight. I am not having anesthesia so today's message contradicts what I was told to do my written instructions! I called around 12:30 and left a message for clarification. no call back and my surgery is tomorrow! Very disappointed in giving me contradicting info and for not calling me back! This is not my first issue with communication issues from OrthoVirginia. I have the utmost respect and confidence in my surgeons (back and hand) and if not for them, I would go elsewhere. Ridiculous!! I am not happy with the lack of communication. read more

I checked in for my 1030 apt at 1030 - paid, was told I was good to go, and then sat for 40 minutes. 40 minutes later I get a message from mychart that I'm a no show. Waste of time for no reason. read more

I LOVE my doctor (Dr. Herring) at OrthoVirginia, but I don't think I'll ever go back due to the billing office. - There is no billing office onsite. Everything is via email and if you have questions, you have to go through an outsourced billing/support company. They couldn't understand me (they weren't native English speakers) and they refused to escalate my case to a manager. - I spent THREE months with support trying to get them to see they had my bill incorrect and couldn't get anywhere. I myself had to finally research how to escalate it and get someone to listen to me. - Sure enough, they forgot to include how much I paid as a deposit on the surgery before the procedure. Simple enough - but took THREE months of run around. - In the meantime, I was receiving emails threatening to send my account to collections. I wasn't being negligent, I was consistently pursing support to get an answer, but nobody knows what anyone else is doing. They just send automated late notice/collections notices out without regard for if the patient is conversation with the billing office about the problems. This was by far the worst billing experience I've ever had. It took months to get to talk to someone who was English speaking and higher up than the contracted customer support/billing rep. If there had been a local office where I could go in with the bills they were sending me, and sit with them and SHOW them what my receipts paid showed versus what they were showing, etc. AARGH. As much as I love Dr. Herring, there must be another excellent orthopedic physician at an office that has better billing/customer service. It has now been SIX months past my surgery and I'm just getting to the bottom of things. The hours I have put into this are ridiculous, unnecessary, and disrespectful to the patient/consumer. Do better Ortho Virginia. read more

Ortho Va with Dr. Brown (ankle/foot)...he was very curt, verbally aggressive and overtly expressive with his face in the negative sense. His questions were condescending. I have a hx of bone issues and knew before getting an Xray an MRI was likely on the horizon. Dealing with what I deduced was chronic pain from a broken ankle '22 that improved a bit but in the last yr has gotten worse. Dr. Brown spoke to as if I was wasting his time -though mine was clearly wasted. I would not recommend this provider. To add to the uncomfortable experience, I was able to hear him catering to another patient (male) in a very kind and respectable way. I have had more positive experiences with OrthoVa providers in the past so it's definitely a disappointment that this person has zero bedside manner. read more

OrthoVirginia - Dr. Brown - Orthopedists Near Me - Richmond, Virginia

Absolutely would not recommend a doctor an hour and 15 minutes late for my appointment, no introductions , aggressive bedside manner and facial expressions all in about an 8 minute visit with no answers. Then he said come back in a month. Hell would freeze over first! read more

Specific to Bremo Rd location Horribly dysfunctional. First indication is parking. With 10 doctors booking 3 appts per hour each you'd think they'd need no more than 120 to 200 parking spaces. So why, with more than 2,000 parking spaces, cannot you not find a spot? Next. doctors overlooking is rampant. Seems there's 10 appts for each 20 min slot. That results in a standing-room only waiting room which extends into the atrium. I had a 10am appt and by that time they announced they were running 60 minutes behind! My suggestion ... avoid Ortho VA altogether but if you must go, go to one of their other locations. This lack of consideration for their patients is obviously driven by the partners' greed. Do you want to place your health of greedy doctors? read more

My response to Rep. OrthoVirginia's comment. I have contacted the phone number listed on the statement (844-493-7933) several times, as well as the escalation team at 866-711-8014. Everywhere I received the same response: if the claim was approved by insurance, I am obligated to pay everything that wasn't covered. No one could explain why the price was five times higher, simply stating that this is their pricing policy and they are free to set any price, be it $700 or $10,000. They informed me there are no options for modifying the statement or making any adjustments. Since the knee brace charge has already entered the collections period, I am forced to pay the current statement. I asked if there was a way to pay everything except for the brace to allow further discussion, but they said there is no such option, and all incoming payments cover the oldest bills first. I find myself in a no-win situation. The entire payment structure at OrthoVirginia is designed to leave no room for discussion or resolution. For the OrthoVirginia representative, I'm providing PAYMENT CODE 1401226503632 as confirmation of this review's accuracy. They can access the call and inquiry history if needed. read more

The nurse was telling me the appointment was over and giving me my treatment instructions before I had even fully discussed the issue I was having with the person I had made the appointment with. Was shocked at how little they seemed to care. I was so appalled I hadn't even left the building and I was arranging to get a second opinion. Edit: Messaging was not helpful. read more

They told me to come half an hour early for no apparent reason and left me waiting for an hour. My consult with the doctor lasted less than five minutes. When I asked the doctor if the prescription he gave me could be mixed with my other medications he responded "I don't know" and instructed his assistant to write down that he warned me not to combine the medications; that was the end of the visit. read more

Paying a bill is basically impossible here. I've tried their online payment portal over and over and it errors out. Payment app errors out. I've called and they can't find my account, yet they keep sending me a bill every month. Just now I called and they referred me to a collection agency, and when I called the collection agency they couldn't find my information. I've been actively trying to pay a bill for 8 months now - OrthoVirginia is driving me crazy, I've never seen anything like it, something is very dysfunctional about their operations. read more

I am on medicare and a supplemental ins. I had treatment in August, 2024 and just received a bill for $900 via text in January and again in February. I contacted the billing department in January and they did not even have my info to bill. Medicare and my supplemental should have covered any charges and if there was a charge for $900 I would NEVER have consented. I am on a fixed income and already have trouble meeting day to day costs. These people are a ripoff. read more

The past few times I've come here, there has been a 30-90 minute delay in being seen. Yet, if the patient is over 10 minutes late, then their appointment would be canceled and charged a no show fee. Yes, I get things happen but things don't happen every single time. Patients are told to come 10 minutes early. With the technology that we have in today's society, there is no reason that physicians that are 30+ minutes behind cannot contact the patient to let them know. Patients that work, such as myself, may not have the luxury to come and go as we please from the workplace. Others may have to check for availability on the date and time of the appointment to ensure they are able to take the time off. All I'm saying is respect people's time in the same way that you want patients to respect the doctor's time. I started coming here prior to OrthoVirginia taking over. Thinking back on it, the practice was better before OrthoVirginia came bought out the previous practice. Sometimes bigger is better, but that's not always the case. The practice needs to get back to the basics. Maybe there will be some improvement seen then. read more

OrthoVirginia - Orthopedists Near Me - Richmond, Virginia

Keith Glowacki was Extremely rude, unprofessional and impatient. Was not personable or informative at all. He was not actively listening to my reasons for the visit, and he was not able to provide any solutions. When I expressed concern for his requests, he said he wasn't going to help and stormed out of the room and assured me he was adding this visit to my bill although he was only in the room for about 1 minute. Worst possible experience at a doctors office I've ever had. read more

Shrader Rd. Office is very good except for the manager Becky? who glares at patients and is rude to them. They should get a five except for her. read more

They will not see you if you owe them money they won't see you until the bill is paid in full, even if you have a establish payment agreement, they want it in full first. Who wants to an organization that care more about money than their patients. Times are hard right now. I will never come back even after my bill is paid. read more

I have seen 3 doctors for carpal tunnel release, knee and shoulder pain. All we're very professional and I was pleased with the results

I understand that the medical teams are under time restraints in order to be profitable, BUT, when the doctor doesn't take the time to hear your history of how you got to the point that brought you there, then they are doing a great disservice to the patient. A Doctor CAN'T properly treat a patient if they don't understand the medical history that the patient is trying to get them to understand. STOP, LISTEN, HEAR, REPEAT if NECESSARY, don't just jump to a conclusion, be attentative because somewhere, your Mother or Father are getting that same kind of rude, really not interested attitude that you are putting out. Think about that- medical professionals- do better! read more

I would give 0 star if I could. My husband had gone for neck and back pain upon recommendation from his primary care. He had the worst experience including first hand racism since we are Indians. He didn't even look at the reports my husband had taken with him since he had surgery previously and MRI scans that he took recently. I am seriously wondering how could he call himself a doctor when my husband said he had back pain as well (including neck pain) and doc replied one problem per visit, is this what the world has become, so commercial. American health care has become so f**ked up. Please don't ever go to this hospital. read more

Unprofessional and beyond incompetent! From X-rays to follow up to medication mishaps! Can not believe that no actions are takes by the state for what appears to be a sub-par service based on the reviews and my personal experience. read more

Misdiagnosed by a physician assistant and told I needed an ortho glove. They make you sign a paper saying you will pay whatever the insurance doesn't cover. I have great insurance so didn't seem a problem. I didn't realize they charge $100 for the glove that you can get an identical one at Target for $25 retail. Insurance paid $35 and I had to pay $65. When I complained they threatened to call a collection agency. This is what is wrong with healthcare. BEWARE. read more

OrthoVirginia - Product pic - Orthopedists Near Me - Richmond, Virginia

Was sent here by MD to get knee brace for poss torn miniscus. Saw Kathryn Oprandi who insisted it was hamstring strain and sent child back to school and gym class. Then ended up in ER/resulting MRI for probable miniscus tear and hold on gym classes and possible arthroscopy. Her attitude could use some improvement as well as her diagnostic skills. read more

I broke BOTH of my feet and got sent to see Dr. Macdonald. She was very pleasant and professional. She talked extensively with me about my options and we agreed surgery would be the best route. She guided me along every step and her team stayed in constant communication with me the days leading up to it. Morning of, I still had questions. Dr. Macdonald answered all my questions in pre-op and we went on. Afterwards was just as great. Lots of calls to check in on me and when I had a question, they were super quick to get me to the right nurses team. My experience was wonderful and I would highly recommend her. read more

OrthoVirginia ignored the two messages I left requesting to make payment arrangements and then sent my account to collections immediately after posting my payment of 1/3 of my bill to my account, which I paid to demonstrate that I wanted to pay my bill but in increments. If you want an appt plan to wait a long hold time on phone, for that or any questions, and then of course you'll never get a return call for billing. read more

OrthoVirginia - Note due date on bill and date of payment on my bank acct - Orthopedists Near Me - Richmond, Virginia

It was obvious that money is the driver at Ortho Virginia. I have been going there for almost 10 years and have spent a small fortune on adequate surgeries. This week took the cake. After injuring my hand and elbow, i made an appointment. Once you check in with the attendants who could not care less about anything but their lunch break or the day ending. You go each time (even if you were just there last week) to the pay me booth and are asked for your id and insurance card--i get procedure--but at least act like you appreciate the fact that you have been a returning patient(customer) not just a bum off the street who is there for the first time. Then you state you cannot find the needed referral from you primary care physician while you are writhing in pain. You ask if you can pay in full for the visit and they refuse that. Im sorry but i lost my cool at that time. Focus on the money only mow ortho virginia because if medicare for all is approved you wont be driving $100,000 cars any longer. You may need to look at the other german cars like VW. If you need good orthopedic help look elsewhere these folks are all about the Benjamins. read more

My husband has been a patient for Dr. Reece and for Sarah in physical therapy. I have been to over 10 appointments now and the staff is awesome, friendly, professional and courteous. They have been helpful in working out appointment times that work with our hectic schedule. The building, waiting rooms and therapy rooms all feel modern, clean and well-maintained. The staff we've seen has been very knowledgeable and patient in answering questions. The exercises they have given my husband they explain in a good way and he feels comfortable to do them in the right way now. We feel confident in the expertise of the OrthoVirginia staff and can't find anything negative about our experiences thus far. read more

Be very careful about choosing this provider, they botched my rotator cuff repair and when I complained I was attacked by their lawyers. it took 6 surgery's and a patch to get right arm usable again. I experience severe pain daily. I urge you to consider a provider who is not an assembly line practice, 4 years later I wake up in severe chest pain caused by Ortho Va and the only thing I can do about it to write my story. Again please be wary and get a second opinion. read more

My appointment was at 4:10. I was asked to arrive at 3:50 which I did but I was not called backed back until 4:35. It took another 10 minutes for Dr. Walker to come in the room for my initial appointment dislocated shoulder. He spent less than 2 minutes in my room telling me what there "regular" routine was for patients but never asked anything about me or my injury. He never even touched\examined my shoulder. I cancelled my follow up appointment and will not be going back. read more

They will NOT answer the phone and or return your phone calls. Horrible! The only person you can get on the line is their billing department..... read more

(Posting on behalf of my elderly mother) I chose OrthoVirginia for my first hip replacement surgery-A poor decision, as it turned out. Treatment at OrthoVirginia was minimal, perfunctory and careless. Dr. Glenn Kerr, who perform my hip replacement surgery, could have risen above the slipshod approach. Unfortunately, and with dire consequences to me, he did not. Staying with my family postop, it soon became obvious that my condition required serious medical intervention. I developed huge oozing blisters, extreme pain and very limited mobility. I reached out to OrthoVA who said it was all normal. I was in agony though and went to the ER. From there, I was hospitalized with cellulitis (a condition which can be fatal) and then transferred to a medical facility I was treated for as well as blood clots. The blood clots were discovered by my primary care physician. And where was Dr. Kerr during all of this? Not in touch with me (I reached out several times asking for their help) though he was well aware. My second hip replacement was performed several weeks ago at MCV. This has been a different outcome. No infection, no clots, no blisters And pain very well controlled with a prescription I was able to give up after five days postop. Presently I am recovering predictably and gratefully at home. I would not recommend OrthoVA to anyone. Quite the opposite- I would warn everyone to steer clear and consider MCV instead. MCV's safety protocols and post op care is miles above OrthoVA's shoddy approach. read more

Zero * Just left the St Francis office after an appointment. I was a loyal, satisfied patient when this was Advanced Orthopedic. But now with Ortho Virginia, I am greatly disappointed. I have NEVER had such a humiliating and depressing visit as this ever before. I am a poor person who only wanted a payment plan for the co-payment. I was treated like I was lying and told to contact their billing company when I left. I did as advised and was told by the billing company that they could not help me because no charges yet. Dr Kim could have been kind enough to absorb the $40 as I am sure they could have easily done. However, they choose to make a 60 year old woman cry. Zero stars read more

I recommend opting to choose another PT rather than use the group at OrthoVirginia. My girlfriend was almost 20 mins late had to park freaking 4 stories up in the garage across from them. Called and asked if she was okay to come in and not be turned away they said yes. So she proceeded to scooter all the way to the their office wait 10 mins in line and told no she cannot have her appt. That's beyond screwed up and will be sure to pass along this gem of customer/patient service to all my friends/colleagues and social media. Bottom line they have zero compassion for people in pain and have great mobility problems. read more

Instead of admitting their systems had been hacked, they allowed me to remain in pain for months. They threw gabapentin at me (which did not help) and failed to schedule a CAT scan for weeks. The office staff was rude and defensive. This is unethical and truly not what those who have pledged to help others should do. They also sent me a bill for $5 recently, for an appointment I never had. I will NEVER visit them again, and am much happier with the overall treatment I received at neurosurgical associated in henrico. read more

Appointment today. 830am appointment. Was asked to be here 10 minutes early. I was that at then some. It is now about 915am as I write this and still I have not seen the doctor. This gets to be so frustrating how much medical offices do not respect your time as a customer-patient. read more

I am very pleased with the surgery that my son had on his knee at Ortho Virginia. However, beware of their billing practices as I find they leave a lot to be desired. They have charged us for every follow-up visit related to his surgery. Secondly, they also have turned over to collection, without first invoicing or even speaking with us about a payment, less than a week after the appointment. Billing should not be considered delinquent until it's 30 days or more. Certainly, give people the opportunity to pay before you turn to a collection agency, which can also affect a person's credit report. I have had multiple knee surgeries and knee replacement and in each case, my orthopaedic follow-up appointments have been covered as part of the surgery itself and not. Additionally my orthopaedic practice also did not have to turn anything over to a collection agency as I had 30 days to pay. read more

Just found out my husband has been over charged for an item sold by ortho Virginia by not just a few bucks but by almost $200. They did not even take consent before selling the useless boot which costs $86 at Amazon however they charged $275 for the exact same thing which we had to pay out of pocket. When asked if the boot was eligible for return for it had no use they just said they couldn't help. Don't recommend this place. read more

I have carpal tunnel in both arms. my primary care dr recommended another hand practice but I looked at the reviews and chose Ortho. my initial visit was positive & I looked forward to relief but then after the evaluation, I had to fight to find out the results of my emg. I have no idea of the scale of mild to moderate carpal and no follow up even using MyChart. then I get billed a $1000 for the process. I now have to go to another practice & find my own phys therapy to determine proper care so condition does not get worse. the doctor is important but followup and information on next steps for a condition is equally important and Ortho did badly on all accounts read more

Just had my one year post surgery exam and I couldn't be happier with the result. My back surgery a year ago was a life changer and Dr. Hughes and his team at OrthoVirginia are first class professionals that I can highly recommend to anybody with back issues. read more

A big thank you to doctor and staff that treated my daughter for her fracture during the coronavirus shutdown. We were given a same day appointment, and received expert and efficient service. read more

Thank you to Dr.Matthew Walker and all of the OrthoVirginia staff. You all are awesome. I can't thank you enough. If it wasn't for Dr. Walker i would have never found out what was wrong with my shoulder and i still would be in agonizing pain. OrthoVirginia treated me with the utmost respect and really cared about getting me well again. I would recommend OrthoVirginia to my family and my friends. read more