Seven months after surgery, I feel ready to share my full experience and reflect on this journey…read more Over those seven months, Dr. Chung saw me a total of seven times, with countless text messages in between. He was always responsive, patient, and reassuring. I will never forget that he even saw me the day before Thanksgiving, bringing his young boys along because he had no childcare. That moment showed me the kind of person he is. Most of my appointments were on Saturday evenings, the only time my husband could drive me. I still remember pulling up to his clinic, a clean, safe, quiet building, with his car often the only one in the parking lot. Despite the late hours, he never once rushed an appointment. I always felt fully cared for. By the end of this process, I truly believe he saved me from what could have been a very dangerous situation had I followed the original surgical plan in my home state. Dr. Chung is warm, knowledgeable, deeply empathetic, and kind. When he says his services are a flat fee, he truly means it. There were no surprise charges, no added fees at any point in the process, and no pressure. I never felt neglected or forgotten. What stands out most now, looking back after 7 months, is not just the care I received in the moment, but the way he guided my healing over time. He never rushed the process or pushed me toward timelines that did not feel right for my body. My recovery was based on how my body healed, not dictated by insurance timelines. If you are hesitant about paying out of pocket, ask yourself what your health and your life are worth. Today, I can say I am completely healed, and that outcome means everything. I am incredibly grateful.

I just walked out of Dr. Albert Chung's office in Rancho Santa Margarita, and I genuinely felt…read morecompelled to share my experience. Dr. Chung is a colorectal surgeon who truly exemplifies what patient-centered care should be. First of all, I have never in my life called a doctor's office and had the actual doctor pick up the phone. Dr. Chung did just that this morning. It was a refreshing, almost unheard-of level of accessibility that immediately put me at ease. He doesn't take insurance, but his fee structure is transparent and fair. I came in with a very painful issue that was causing me a lot of discomfort and bleeding. Instead of having to navigate the maze of ER visits, PCP referrals, and urgent care waiting rooms, Dr. Chung got me in the same day. There was no one else in the waiting room, and the entire experience felt incredibly personal and unhurried. Dr. Chung explained everything to me in a way that was both humorous and approachable. He used lighthearted terms like "poop juice" and "butt stuff," which made an awkward situation feel completely embarrassment-free. He gave me a conservative treatment option, but I chose the in-office procedure, a quick removal right then and there. The only discomfort was the numbing shot (a brief 7 out of 10 on the pain scale), and after that, it was smooth sailing. Dr. Chung's practice feels like the perfect blend of old-fashioned, personal healthcare and a modern, welcoming office environment. He's a young, knowledgeable, and down-to-earth professional, probably in his 40s, who made me feel comfortable and heard. In short, I can't recommend him highly enough. If you're looking for a compassionate, straightforward, and incredibly effective colorectal surgeon, this is how healthcare should be done. You'll be in excellent hands!

Dr. Gregory and her PA Jamie are wonderful. This is a very delicate area to have surgery and they…read morehave been so responsive, loving and kind. I recommend them 100%.

I absolutely love Dr. Gregory! She's an exceptionally knowledgeable and skilled colorectal surgeon…read morewith a warm, personal approach and a fantastic bedside manner. She truly takes the time to listen, explains everything in clear, simple terms, and genuinely cares about her patients' safety and well-being.Dr. Gregory's professionalism and compassion set her apart. In a time when many medical practices can feel rushed or impersonal, she makes you feel like a person--not a number. I highly recommend Dr. Gregory for colonoscopies, rectocele prolapse procedures, and any other colon or rectal care.Thank you, Dr. Gregory, for providing such outstanding care and for treating your patients with kindness and respect!

I had my initial consultation with Dr. Hardeep Singh about a week ago and was incredibly impressed…read moreby his excellent bedside manner and utmost professionalism. The front office made the entire process incredibly seamless, and I was able to secure an appointment within just one week. They provided crystal-clear instructions for my colonoscopy prep, which I completed the day prior. The procedure itself took place at a convenient facility just down the street. Although they were quite busy on the day of my procedure, resulting in a slightly longer visit, the efficiency, care, and dedication of the entire team were outstanding. They are a highly professional and compassionate group, and I highly recommend them. Thank you so much to Dr. Singh and his wonderful staff!

Dr. Singh is very professional, thorough and made me feel very comfortable for my procedure.read more

Apparently the office will cancel your appt on "accident" without notifying you at all and pretend…read morethat you were the one to call in.... They literally do not take accountability and it shows. They dont faxed orders for imaging when they say they do and when you call them out they just dont care about your time....dr wont respond back to your messages. Save yourself and find another ENT doctor that is more professional and honor your time.

I've been going to United Gastroenterologists for over 20 years for Colonoscopies and Endoscopies…read more Dr. Stanton is one of the finest Gastroenterologists anywhere. Their team of PE's, nurses, orderlies, and administrators are the best too. They are so professional and through, but also human, keeping their sense of humor through what can be a tense environment. Thanks to all this team does! Here's to another 20 years!

I am very surprisingly people gave him a review of one or two stars. My doctor sent me to Dr. Phan…read morefor a colonoscopy my first appointment was very hesitated because I read on Yelp it so many things for me to be caution. I told myself just to be nice with them and let's see what happened. When I walked in his office for my first appointment 10 minutes early I sign in and a minute later the people in front office very polite and greet me right away, one of the girl gave me the papers to fill it out after finish with my papers I met with Dr. Phan right away. Dr Phan's very polite very kind and gentle, he asked all the questions about my health then send me home he told me he will request for my colonoscopy when it get approved then his receptionist will call me to make appointment for my colonoscopy. I am very pleased with his services. Then my second times I met with the receptionist to get all the papers and the prescription for the prep of my colonoscopy. On July 20th I went in to get my colonoscopy when I walked in the facility at 6am the only one person there doing everything by herself, she is very sweet she got all the paperwork done and I'm ready to go in, there are 7 nurses in that facilities they make me very comfortable because they knew I was nervous and scared. Dr. Jackie introduce herself and tell me a little bit about the procedure, she gave me comfortable to be okay and not to be scared then Dr. Phan came in with his team the minute he said Hi then I was out when I woke up it was done. Dr. Phan team are amazingly. Thank you very much too all. This is how I met Dr. Phan and go through my colonoscopy step by step with Dr Phan and his team. There's no way for 1 or 2 stars for his services, if there is a 10 stars he earn it from me.

I'm have order for liver test but when I call to Staff at…read morefront office over here is not polite when answer Phone with patient Even , they lock my phone when I complain about why they dont send order to Hospitql Then they tell me go to Doctor office get order They need to answer polite with patient

Thank you Dr. Goufman. I saw him today for ear wax removal because it was affecting my hearing. He…read moreexplained what he was going to do, and he successfully cleared my stubborn wax. I am very happy with the process and results, and can hear much better! The office staff was courteous, as well.

Good doctors are a rarity. This guy is darn good. His office can usually get me in when I need to…read morebe seen, and the doc is good about answering questions, explaining things, and getting me well. What else needs to be said?

Dr. Riff is a great doctor with excellent bedside manner. I've been his patient since 2020 and have…read morealways had positive experiences with his care. However, I am very upset with the office's billing staff. I recently received a past-due bill after two years, which was unexpected. When I called the billing department to make the payment and, also to understand the reason for the delay of late notice, I was told that bills had been sent in past and that multiple voicemails were left on my phone--none of which I had received. During the call, the representative(Don't want to name her here) I spoke with became increasingly unprofessional. When I asked for clarification about the delayed billing which was my right to ask, she raised her voice, spoke in a disrespectful tone, and even threatened to send the my account to collections. When I questioned why she was raising her voice and speaking to me that way, her voice raised further more. I was eventually transferred to a supervisor, who handled the situation professionally with a satisfying explanation. While I value Dr. Riff's care, this experience with the billing department was extremely disappointing. Unfortunately, it has made me reconsider continuing care at this practice, as I have never experienced such treatment at any facility before.

I came here via their Anaheim office after being released from the hospital and my primary care…read moredoctor wanted me doing some of my closer follow up with a Gastroenterologist (say that 3x fast, man, yes, that IS a mouthful!). Dr. Ducker is great. This office is smaller than the Anaheim office, but it is so much closer. It's within spitting distance of my home, so this is massively convenient for me. For obvious personal reasons, I'm not going into a lot of detail, just the doctors in both the Orange and the Anaheim office are excellent, and the support staff is great, helpful, and highly professional. Very accommodating about to which Quest to fax my labs request. Will be on my team of doctors for quite some time. They do research out of here, too. Plenty of free parking, which is just gravy on top of the great care here. Just, free and plenty matter when it comes to parking in The OC, right?

I saw Dr Del Junco for buzzing in my left ear and dizziness and recent vertigo episodes. He ordered…read morea hearing test which indicated mild hearing loss. He told me my tinnitus was part of aging and to take lipoflavanoids for the tinnitus. Did not address my vertigo and was very dismissive towards me. It was a waste of my time and will not return.

So very disappointed. He came highly recommended. Your only as good as your office staff. That's…read morewhere it starts. I called from the hosptial on a Friday afternoon late. I was hospitalized for server vertigo and loss of hearing left ear. Desperate for an appt and its crucial if you have SSNHL. Treatment must be started within 3 days no later than 2 weeks. I knew I needed to be seen right away. I spoke to Valerie ( I believe ) and she was rude and uncaring. 100 percent. She could care less or have any sympathy for me. I'm not the only patient. I know that but she should be able to identify urgent. Period. She proceeded to tell me she would get me in, in 2 weeks and it would be for a hearing test only. God I am glad I reached out to other practices and found caring staff that knew my situation was dire. I called another place THe Greater Oc spoke to a lady that took my info called me back an hour later on a Friday night and got me in on Monday. Exam, hearing test and treatment was started all same day! What a great experience and a terrible one with this office. Unacceptable. Degrading. Cruel.

I WARNING!!i have been a patient of this doctor since September 2024…read more I have to tell you guys that this is from the bottom of my heart and I want you all to know and be careful because. HIS STAFF WILL KILL YOU!!!! They give you the wrong medication and they give you the wrong test to take. When you call back to speak to the doctor or the office manager, the staff gives you the And they put you on hold forever!!!! They don't care about you as a patient nor a human! Please be aware that this stuff is so conflicted so mixed up so do not know what they're doing. You're putting your life in your hands with the staff and when you called to complain, they will never put you on the phone with the office manager nor will you ever get to speak to the doctor so I'm afraid the doctor And the office manager doesn't even know or begin to understand how terrible their staff Is Bottom line if you want expert medical attentionDONT GO HERE

All the appearances of a poorly run operation. After scheduling an appointment online and making…read morethree attempts to confirm the appointment, the office didn't know who I was or even have the referral from my PCP and health system. Now seeking a different doctor. I was given a referral for Dr. Abousaif. I called the office and was told by the automated agent that I could make an appointment on the website. The web address given by the automated agent leads to a "Page Not Found." I went to the general website and found an appointment button. Using that, I scheduled an appointment date/time and was told that I would be contacted within 48 hrs to confirm the appointment. No one contacted me. I called the office after several days of waiting to confirm my appointment. The auto-answer gave me the option for a callback, but I decided to wait in the queue. After 15 mins I moved up to #4 and then the phone line disconnected. I called the office again and selected the callback option. I was told I would be called back within 48 hours. No one ever called. After 3 days of waiting, I called the office again to confirm my appointment. The receptionist had no record of my web-based appointment (on their system), and had no record of the referral from my doctor/health system--even though I had a printed copy via mail. And the receptionist's office phone was very bad--crackling in and out as she talked. This has all the appearances of a very poorly run operation. Why would I trust my health care needs to an office that can't even schedule an appointment? I am requesting a new referral for a different doctor.