Horrible ownership, I was an assistant manager for around 2 1/2 years, and fired due to Kristi St…read more Clair who was an inexperienced manager of the field of work. There is no HR department, otherwise I would have never been fired, along with Tony Wells who built the company over 43 years. Greedy owners who bought a company almost 2 million dollars in debt, then took a 5 million dollar loan to buy a house instead of making sure the business was running correctly. You want to know? Oh yes I have all the evidence. Disgusting owners, who even fired the person who built the business. They are lucky to have this location because its a gold mine. As owners, and management, I give the worst reviews for what they have done to myself, and others.

John and his staff are always pleasant. Always helpful. And they have an amazing selection of…read moreitems. It's nice to have such a great hardware store in a little mountain town.

Incredibly great service from Stef and Peter trying to get us a torque wrench at a discounted rateread more

Good help is hard to find and even harder to keep. Loyal customers are easily lost with bad…read moreservice. Olivia could use some training in customer service. "Please", "thank you", a smile and eye contact go a long way. A customer should never be treated like a nuisance in a customer service industry. I like shopping at Ace, but if I ever have such rude service again I will be hard pressed to go back. Additionally, I looked up the store and called this morning to ask about certain items being in stock. The lady I spoke with, I did not get her name, was rude when I mentioned that maps lists the store as "permanently closed". If this was my store I would want to know so I could fix the problem. She snapped at me, "there is nothing they can do" and promptly ended the call. No one at the store has ever been so rude before, I'm not sure what's going on now. Hopefully they turn this around.

We were looking for a sharkbite because we have a leak. The carbondale ACE was out. I called about…read more5 minutes before closing and let the kid who answered know we were 3 minutes out. Instead of trying to be helpful or courteous, even checking he said, "We're closing". I understand it's a holiday weekend, but come on. You don't care to help someone and take an extra 10 minutes of your time. It's a sharkbite we need, not something that can wait. No, "I'm sorry we're closing", either..I will remember this and take the extra time, like we are today, to go to Lowes from now on.

Ace is awesome....friendly service and they have everything! Needed a broom and a small battery for…read morekey fob remote...they had it !

This place rocks, has so much more than i would expect, often times their busy but manage it super…read morewell.

Great place great selection. Bit pricey but very good service. Recommend place ! Ddread more

Best spot for hardware. Courteous people, awesome supply. I definitely recommend checking this…read moreplace out.

The best option for hardware and lumber needs in the valley. Convenient location, great prices,…read moreand in stock selection...

Only decent hardware and paint in Basalt! Anyplace else, requires a drive!! They gave paint chips…read moreand the custom mixed the color we wanted

I went to Ace Hardware in Carbondale Co to find clamps to hold down my two tier plant holder. we…read morehad excessive winds and my plant holder kept falling over. a very helpful salesperson guided me to where they would be but there wasn't what I needed. then a very helpful man...Brett Cruff came over and offered to help. I described my problem, he saw what I needed wasn't there and he then said he had an idea. he went to a spool of copper wire, measured the width I needed and the length and cut 6 brackets that were perfect. we all know Ace is the best but Brett went overboard with ingenuity, creativity and a warm smile. I later learned he is the floor manager and he is perfect at that job. we are so lucky to have him and Ace hardware in carbondale Co. 10 stars to a great man and store.

I have been in on separate occasions and I will not return to this ace based on past experiences…read more First off, there is a woman there who yells in an demeaning and unprofessional manner at other employees. Toxic environment and uncomfortable for me to stand and listen to it. The gentleman behind me in line also noticed and gave me a concerned look. Also, no covid mandates. And definitely had an employee help me out that was not well. Not sure what's going on there but I'd think twice before shopping.

Owner was super helpful matching a tricky paint color. We noticed you can also ship your UPS…read morepackage there, too.

Conveniently located....In much need of better and more inventory-many shelves empty...read more

It's been a long time since I was so insulted and diminished. I'm not sure if the gas system at the…read moreCoop is new, it seems really difficult to read the screen in the sunlight. Plus, I feel like things used to be different in terms of the process of charging gas on ones Coop account. This morning I went to fuel up and I thought I would go to the cashier to clarify the process, as they are often incredibly friendly. The cashier explained the difference between the cash price and membership price and how to pay with a credit card at the window. When I returned to the pump I wasn't entirely clear when the pump read, "insert card or see cashier". So, I returned to the cashier, letting her know I was confused. She proceeded to instruct me on how to put fuel in my car in the most insulting and condescending tone, "You take the pump and put it in the gas tank on your car, and select your fuel...". I told her she did not need to speak to me in such a condescending manner and her response was to mock me to my face. I was astonished and won't be returning anytime soon. Young lady, your lack of customer service is atrocious and I have been pumping gas longer than you have been alive, both the tutorial and your attitude were unfitting and unnecessary. For over a decade I have loved shopping at the Coop, but today you lost a customer.

Although I have shopped at this Coop for years, I was never as impressed as I was today, and I want…read moreto share my experience. Everything about their COVID19 procedures was perfect. Let me summarize: 1. Sign on the door stating you must wear a mask 2. Automatic door, so you don't have to touch it with your hands 3. Notice at the counter saying that they have filed a statement of their compliance methods with the local authorities 4. All employees and customers wearing masks and very courteous 5. Two pen holders at the counter, one for clean pens and one for used pens 6. Helpful staff 7. I needed three things and they had all three. One (ammonia) could not be found at the local supermarket or the hardware store. But the Coop had it. I intend to do all my household and hardware shoppig at the Roaring Fork Valley Coop from now on. They even have locally-produced meats and eggs.