Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

DO NOT COME HERE. DO NOT TRUST THESE RATS WITH YOUR VEHICLE. Went in for a frame patch and while…read morethe work was completed sub par, they damaged the roof, tried to cover it up with tape and denied any responsibility and threatened/discouraged to fight any legal action. Very slimy establishment and only in it to scam and get as much money from unsuspecting victims. Little to zero paper trial and no contract to sign when submitting a vehicle in for service. Unprofessional and will hope nobody else falls for their trap. There are plenty of other reputable shops to care for you.

It's been a few months since we left our truck at this crap hole. Check your mileage if you are…read morecrazy enough to let them touch your truck! They kept finding more and more reasons to keep my vehicle and it had just under 100 miles driven! I think they used my truck like it was theirs! Very good at twisting it so everything is your fault. I can see why the chick isn't there anymore. Shop smelled like weed. Not who you want working on your truck and your safety! It's just the convict Les and some dumb kid. The chick isn't there anymore. and NOT "woman owned".

Great experience. Car came out great customer service was prefect. Very satisfied with the work…read moredone.

I'd give this company ten stars if I could. Their service…read morewas outstanding from start to finish. The repair estimate was provided within minutes, and it was spot on. They worked brilliantly with my insurance company. Work was completed in a timely manner, right on schedule. Personnel were professional & accommodating every step along the way. Last but not least, their work was beautiful. Can't say enough.....

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

Never been to a business with more hostility then this Autobody...Beware!…read more I realize after reading reviews that many customers similarly have shared this experience. Among other issues, these guys are happy to make you promises they never intend to keep just to shut you up and move you along. If you dare to be straightforward and ask them what happened to the promise when they don't deliver, they will jump all over you and heighten the situation to an argument where all their goons come out of the woodwork to argue you! Apparently when you've been around for a while you don't care how you treat any customers and that's a huge part of why reviews should be written. They are undoubtedly the all time champions of arrogance. I've seen and heard about poor business practices happening down there to several people aside from myself and it's seems like they're strangely against policy to just keep their word about following through with insurance claim issues. It's painfully obvious who they actually work for and who they are pandering to and it's not their customers! Watch out for the game they will play where they keep you in the dark about your auto claim questions (covered items in question) right up until the point they are ready to hand you your keys. The hope on their part being you won't have the either the balls or the energy to call them out on their shady business practices.. The last time I went there they never once called me with an update on my vehicle even after multiple calls on my end for updates on the situation and a promise from my ricks adjuster that they would inform me about a covered item from my insurance company. They never did however and ignored it completely! Even when the vehicle complete date went a week over their estimate they never called to inform me of any issues or reasons why it was delayed. It was "too bad" it's was just an estimate. It's a real "fuck the customer" attitude down there by the majority of the staff. A far cry from how it was many years ago when Rick was more involved.. They are now the McDonald's of Autobody's and your order is predictably never gonna be right! God forbid you stay on them and you call to get some clarity on the situation all you get is excuses and justifications as to why they don't need to keep you in the loop! Really bad business practices in that place and after a few bad experiences in a row, I wouldn't go back. Plenty of shops out there that would actually appreciate your business! Caveat emptor!

Keinath Auto Body repaired damage to the door of my Equinox. The team did an outstanding job and…read morethe car looks amazing, inside and outside ! Their work is impeccable and the customer service is outstanding. They helped me every step of the way. I whole heartedly recommend Keinath Auto Body!!!

I had purchased my brand new Ram 1500 limited and had it for 3 months. Well someone (luckily, he…read moreleft me a note) backed into my truck and needed to have my truck fixed. I called the shop and met Al Keinath that day. I showed him the damage and he said he would schedule the work when he was ready to take me in. First of all, I have never had anyone who told me to wait just endure the work would be satisfactory to the person's standards. Wow, what a refreshing way to let your customers know that the work will be done properly. I got my truck back and it is perfect as the day I picked it up. Al, his wife and the guys who work here are all professionals. No BS here, this shop is top notch and I would recommend it to anyone looking for quality and high standard work. Thanks Keinath Auto Body!

I found dealing with Miranda auto body always a Pleasure. They were very accommodating,always…read moreexplained wat was going to happen and always kept me informed and always gave me an accurate time of when my vehicle would be done. I have also gone to them for small problems and they were very helpful . I have never had a problem with them and always leave there a satisfied customer.

Family owned business for over 30 years ! Fast , reliable service . Ricardo Miranda the owner;…read more speaks Spanish , English and Portuguese . He works with the customer in re: to your deductible , as well as all major insurance companies . He is located near the south end of Springfield and end of forest park area .

My family has been using Felix Auto Body, since they opened. John and his team are professional,…read moreperfectionists, and have as high standards , as their customers. It takes all the guess work, out of, where do I go, what do I do, when you are freaking out about damage to your car. They work with the insurance company, so you don't have to. I guarantee when you get your car back, you will never be able to tell it was damaged. John DeCesare is the " Auto Body Bomb". The service is amazing. Lauren deKastrozza, Customer since the business opened.

I had my vehicle detailed on the inside. When I picked it up it looked good but when I got home I…read moresaw that they didn't clean the door jams. I called and they said to bring it back and they would do them. It was not very convenient but I took it back in. When I got home I saw that one of the doors had not been done so I had to do it myself after paying them $275 and having to go back. Then today I went to put the things back into the glove compartment and it had not been cleaned even though I emptied it! I don't feel like I got a $275 worth interior detail.

Great customer service and craftsmanship. Fonzy and his shop do an amazing job! They were able to…read moredo everything requested.

My neighbor backed into my truck accidentally and I visited Fonzi for his quick estimate and…read moreservices. Service was completed in less than 24hrs and also provided a quick detail of my vehicle. Excellent job as always. Keep up the great work!

My son backed into something and put a crack in our back bumper and most places were charging a…read moreridiculous amount. MJ's prices not only did a great job making our car look like new, but they also were friendly and very quick. The location is a little hard to find, but do not be put off by this! They are worth it!

The level of service and professionalism at this garage is outstanding. I got into a car accident…read moreand was very stressed out about dealing with my insurance and rental company. I am a single mom and I don't really know a lot about cars and I am always afraid that the bigger dealerships will take advantage of my lack of knowledge and overcharge me for unnecessary repairs. The owner Matt was very helpful and assured me that my car was in good hands. He gave me a full comprehensive appraisal, and explained everything in full detail on what needed to be done with the car. I was very pleased to hear that the prices were very affordable and reasonable especially for the quality of work that was done to my car, and the timelessness of the repairs. I even received a free detail! My car looked better than it ever did before. Highly recommend!!

I had a fantastic experience with Auto Werks! They scheduled my appointment fast after I got in an…read moreaccident, worked with my insurance company and communicated with me during the repair process with a text system. Everyone who works there is kind, talented and helpful. I really enjoyed working with them - and my car was repaired perfectly. Thank you!

Let's just say up front I am not stupid. I am a 57 year old woman who has had an inspection on many…read morecars. With that said I have just had the worse experience with trying to get my inspection. When arriving I wore my mask and knocked on the door for service as per the note on the door. This large man opened the door and just stared at me. So I let him know I had an appt for an inspection. Do you have your registration he asks. Yes I put it on the passenger seat (as I have always been instructed to do before). He then says every 16 yr old knows to bring it with you. I ask so you are saying a 57 yr old woman needs to be instructed like a 16 yr old. He just stares. Ok I will go get it I say, no he says, it is good you have the attitude like a 16 yr old. Then he asks, Well, do you at least have your keys. (Well obviously as I drove there!) I am very irritated by now but I want to get my vehicle done. I hand him my keys and ask do you have a place to sit and wait. He then points to the landscaped wall being soaked by the sprinklers and says I have a wall. I took my keys back and left. I know this is long but I want you all to know the depths of this man's rudeness. Beware going here. Cherie