I want to preface by saying that the staff was very congenial. That is why they have two stars…read more I took my vehicle in for an overall inspection. It had an oil leak and the a/c needed Freon. I am an Arizona newbie and wanted to make sure that everything was in tiptop shape. The first bill came in at around $400 and I was ecstatic. But the next day I still had an oil leak and the a/c was marginal at best. I returned to the shop and mentioned that these problems still existed and expressed my disappointment. I reiterated that I wanted a thorough inspection of my 2005 Cadillac De Ville. A different person assessed the vehicle and came up with a new quote. It was. $3k+. I agreed to the repair that included front brakes. $4k later and my engine is idling so rough that it will barely stay running when I start it up. Lucas octane boost has helped a tiny bit. But not enough to clear out the injectors or smooth out the rough idle. I called the shop back and the response was, "Bring it in and we'll give you a cost estimate." Cost estimate?? Are they kidding? $4k should have covered front brakes and a tune up don't you think? Let me conclude by saying my father bought this Caddie brand new and always took brilliant care of it. I inherited it when he passed. It had 56k miles on it when I acquired it a few years ago. I want to take care of it with the same conscientiousness that he did. I've never had such an enormous repair bill in my life and perhaps I could have lived with it if my car ran smoothly. But it doesn't. It's a good thing I can drive a stick because I've had to drive this car slightly pushing the accelerator with my left foot on the brake at red lights just to keep it running. It has always been a lovely, dependable vehicle. I want to hear it running smoothly once again but on a fixed income further financial investment seems crazy and they didn't offer to correct the problem at no charge. In my opinion, $4k should have been enough to cover an inspection, front brakes and a tune up successfully.

Man I usually don't rant about things like this, but something has to be said. So here I am a man…read morein his 30's with a wife and 4 kids and right now we only have our one vehicle. Our vehicle has a TRANMISSION issue (that word will be important just stick with me here). So I go over to the Discount Brake, Tune & Lube here in Casa Grande right off of Florence right? Usually these guys are pretty straight forward and let you know what's going on and are on their A-Game! Well I was completely wrong. Now with my job I'm usually working anywhere between 12-17 hour days depending on the situation at hand. Now with that being said my wife called to see if we can schedule an appointment for the TRANSMISSION to have it looked at. The gentlemen my wife spoke with "yes no problem just go ahead and bring it over Wednesday at 3pm!" Okay that is no issue. However we run into an issue with our vehicle going in reverse no issue, but stalling going forward and I discovered this leaving my place of business and ended up right outside my work broken down. I called Monsoon Towing company (which they are amazing highly recommend them) and they come get me within the hour as they promised. So I drop the car off here at Discount last night. Come in this morning after having to walk here with my wife (mind you again this is our only transportation right now) and we speak The General Manager: Joe, Which I have dealt with this gentlemen before and usually is pretty straight forward guy and I tend to not have an issue with him. Today marked a different day and I don't know what to feel about this. So I said "hey sir so my wife called with a gentlemen yesterday and informed him that it seems like a transmission issue." Joe says to me: "we can do the inspection on the vehicle for $150, but if it is a transmission issue we do not fix transmission issues anymore." So I said to him: "Look tensions are high and I'm pretty livid myself, but right now I'm chill talking to you like a man and all I'm saying is why would you have us come this way if it is something you folks don't fix, I mean is there any way you can rectify this?" Joe losing his composure putting his glasses down on the counter, as the General Manager by the way, says to me: "Look your car broken down out there is NOT MY PROBLEM! And there is NOTHING I CAN DO TO RECTIFY THIS!" So the general manager cannot take responsibility and at least say "hey we're sorry for the misconception and confusion" but instead would berate his customers or not even take responsibility for not keeping up with his workers and making sure they are all on the same page. Shoot I'm not even asking for a free diagnosis I'm just saying "train your people and hose that attitude of yours especially when you know you are in the wrong." I honestly haven't been in a situation like that with a person of management and I as well have been in management multiple times dealing with irrate or just frustrated people and finding a way to de-escalate situations. I don't even want to mention how he threw in the: "well I've been a mechanic for 30 years" because my rhetoric back was "my wife's father was a mechanic for 30+ years, but I'm not even trying to pull rank here." I mean I just wanted someone to not come at people so harsh and aggressively and just be straight forward from the beginning is all so we are not just running in circles. So now Monsoon is coming and they will charge $95 this time and problem is today I had to call off work to make sure this is all taken care of so now at this point I'm losing more money than I could've earned. Rant over. Thank you for tuning in.

I appreciate the team at this location. They are very courteous! I know how miserable hot it is…read moreright now that I get grumpy but they keep up the great customer service. Stopped on my way home from work since I kept putting my oil change off and ran out of weekend. I was in and out real quick and they did the same check and fill fluids and checked the air pressure on the tires. Always a good experience for me.

I went here after the failure at Walmart and even the service when I arrived they jumped right on…read moreit and was helpful. Omg everybody came and did this and did that and just AMAZING HELPFUL! There's a young lady handing the csr part which is amazing, her sales skills are top notch. She works extremely well with the team (also loved her hair and aesthetic). The guys were great, they move effectively and efficiently. I mean this was overall a great experience. There's definitely a huge price difference in this and Walmart but for the service along for me, after what i experienced it was worth it. I came in for an oil change, got that... also needed an air and cabin filter and got those changed because they were so bad. This is NOT my car fyi and I am helping a friend but am totally disappointed in the condition lol They top off fluids for you if you need them done so it's best to come here to not worry about if I need this or that. Definitely recommend

My experience at Jiffy lube was top tier! Jacob was amazing and very helpful! I highly recommend…read moreattending this jiffy lube you won't be disappointed.

Needed an oil change and decided to come in on a Saturday. I pulled right up and was helped right…read moreaway. I have a Toyota and usually take it to the dealer. Everything Jiffy Lube does they make sure to check in with me. I got the full synthetic oil. $114.57 total they replaced the cap since the dealer over tightened it. They honored my coupon I had . I'll be back in another 5k.

Made an appointment for Thurs, 11:00. This is Sat, no show, no call, mail box full. Ya' think?…read morePeople calling to complain? There are other repair people who will happy to do the job.

I called my roadside service and they contracted with Whitfield Automotive and RV service to repair…read morea broken leaf spring on my fifth wheel toy hauler. Jake sent a mechanic out to remove one spring so he could take it to Pheonix( an hour away). I asked Jake to upgrade my springs to 4,000 # springs and add heavy duty shackles and equalizers. He told me they come with a two year parts and labor warranty good anywhere in the country. About 1 1/2 months and about 900 miles the springs failed. One is totally bent out of shape and three others are failing. I had to make a special trip back to his shop on Pinal Ave to get the invoice and warranty paperwork. Now on 4/15/2019 I called the warranty company only to find that Whitfield dropped out of the warranty program in January 2019. In my opinion, that constitutes fraud!!! I would give a negative review if it were allowed

I have been going to this establishment for years .Fair guy fair prices , down to earth ,he is…read moredefinitely my guy.................

Dear Better Business Bureau, I'm writing to share a very…read morepositive experience I had with a mechanic named Jake and to recognize the exceptional level of service he provided. From the beginning, Jake went above and beyond to help me with my vehicle repair. The situation involved working with a warranty company, which can often be a long and frustrating process. Instead of passing the problem along or giving up on it, Jake really went to bat for me. He put in the extra time, made the calls, handled the back-and-forth, and did everything he could to make sure the warranty company followed through. Jake truly bent over backwards to get the repair approved and taken care of. His persistence, patience, and willingness to advocate for his customer made a huge difference for me. That level of effort is something you don't see every day. On top of that, the repair work itself was done professionally and my vehicle has been running great since. Jake was honest, communicative, and clearly takes pride in doing right by the people he helps. Good mechanics who are trustworthy and willing to fight through the red tape for their customers are hard to find, and Jake absolutely deserves recognition for the way he handled my situation. I would gladly recommend him to anyone looking for reliable and dedicated service. Thank you for taking the time to read my feedback.

Went in for an alignment check and to see what was hanging down under my suv. These guys are…read morefriendly and honest. They don't recommend a service unless it needs that service. Hard to believe isn't it? Give these guys a try.

The only tire store I found open on Sunday to fix my trailer tire as I was traveling from phoenix…read moreto Tucson.

My son was on his way home from work Saturday afternoon when the front passenger tire blew out on…read morehim. He is a new driver, just got his liscence a month ago, and has never changed a tire before. I posted on my local chat asking for help and Orlando Felix immediately responded that he was on his way. I am so blessed to live in a community that helps each other out so willingly! He and a few other people stopped to help my son get the spare on his car. Orlando stated that he worked at American Tire Depot and suggested we go there on Monday to get a new tire installed. After my son got off work Monday I met him at the shop and we got the new tire. The price was right, very affordable, and the service was AMAZING! We were in and out of there so quickly, I barely had time to think about the wait. Towards the end of their day I was worried that they would be backlogged, however, they fit us in immediately. Service like that will keep my family coming back. I sincerely appreciate all of you, and especially Orlando. He stayed in constant contact with me as he looked for my son on the road and let me know when he was there. You have a fantastic team, keep up the good work. You have earned my family's business for life.

From the owner: Drivers in Casa Grande trust American Tire Depot for dependable tire and automotive services. In…read morethis commercial neighborhood, we offer a full range of services including tire sales and installation, wheel balancing, brake service, alignments, oil changes, and general auto repair. Whether you drive a sedan, truck, or SUV, our knowledgeable team will help you make informed decisions about your vehicle's care. We serve families in the Casa Grande commercial and residential areas and south-central Arizona areas and neighboring Pinal County and south-central Arizona. Conveniently located near Neon Sign Park, American Tire Depot is here whenever you need us. Call or stop by for your next appointment.

Angel guided his staff perfectly all my fluid were top off quick tires aired up fast. Service was…read morefantastic!

I have been here three times this week just trying to get a quick oil change. Yesterday they were…read moreshort staffed I guess and today there are still only two. It's so disappointing to watch work waiting and a man taking his "office" duties to the maximum level. Come on dude you need to be out here helping like everyone else does here and move these cars out of here. I understand needing approvals but sitting in there for 30 minutes is insane. They got the work done but much slower than they usually are. Wherever your old staff went you need them back.

To say we are devastated would be an understatement. Our…read morecar was taken in for a power steering leak, a minor oil leak and worn brake pads. Other things were also worked on making it a $2600 bill. Only ONE MONTH later, the check engine came on. We took it back in to have them check to see if something they worked on was messing up creating the light to come on since we hadn't seen that light on before. We were called the next day to be told there was absolutely NO OIL in the engine, that they engine must be burning through oil and we could be given a estimate on a rebuilt engine. Absolutely shocked. We were told the car could still be driven but would need to constantly put oil in it. To add even more insult, they told us "make sure you bring oil to put in it when you pick it up". $2700 to now have a car that is basically ruined. This car did NOT do this before they worked on it. The car had a rebuilt engine put in in 2016 and barely had 15,000 miles put on it. As mentioned above, they fixed the oil leak ONE MONTH prior. What are the odds??

I took my Jeep to have them inspect it and give me an estimate of the repair cost. They gave me a…read morevery reasonable estimate and I set up an appointment for the following week. All of the employees were very friendly and polite and are very knowledgeable. They repaired my car in record time and did everything as promised. I will definitely be returning.

I had a transmission fluid leak and a bad pan…read more They fixed the issue, pretty decently priced as well, though i bought my own transmission fluid to cut down the cost. Originally it was "fixed" but then they had to get a better pan since the first new one didnt fit. I have tried to get back in touch with Nick for more repairs but I have not heard anything back.

From the owner: We are family owned/operated. Call or text for a estimate.read more