Definitely recommend this place. They'll get you right and get the job done. Wanted to give a…read moreshoutout to Rich for helping me out with my car. My car wouldn't go over 40 mph because of a small hose issue, and he fixed it quickly and got me back on the road. Really appreciated the honest service and good customer care. Definitely recommend Rich!!!

Went for interview and was early. Inquired about possibly doing early since I was available. Was…read morescouled at by Rich, because vehicle I was in was in way told to fn move it. Went to restroom came out and was told to leave. Asked about interview a d was told to leave in a very rude manner. Have been in Automotive repair over 40 years and never experienced that.... I feel very disrespected and an glad I didn't go to work there. Maybe a bad day, but not a way to win people over. Service is based on a relationship and dont feel that way. Hopefully it changes. Can't fathom how customers feel in that environment under today's economic time's

Their customer service is fantastic! Had my truck towed In because of overheating. Haley told me…read morethere was construction going on at their shop and told me exactly where to park after hours. Got a call back the very next morning telling me exactly what was wrong and cost. Within 5 hrs my truck was done and running great with a 2 year warranty on parts and labor. I highly recommend this place they're very honest.

I took my cars to Big o tires for years ever since I moved to Maricopa it used to be a good place…read moreto go but lately I had three issues with three of my cars and the latest little incident was just that the service was not the service that I used to expect all I wanted was a tire check and Big old tires fell to do that, that was the easiest thing to do and I just don't understand what happened to the customer service at this location in Maricopa John Wayne parkway smh. Big old tires in Maricopa has just lost another customer I will not be back.

I've reviewed this on Google but somehow never made it to Yelp…read more My husband brought his car over here today for his pulsing brakes (and I always bring my car here as well). Though he had to get both done for an expensive amount, the service is definitely worth the price! They do apply veteran discounts, as well as coupons related to brakes, so that's something to keep in mind if you need a lot of work if you travel like we do. The service is always top notch as they inspect everything, and the customer care is pretty awesome. Stephen did a great job despite the store being busy at opening times. Our only complaint is that phone calls to us don't go through, but it's to do with T-Mobile automatically marking this business as spam and not at all the fault of the company. My husband's car runs like a dream now, and we'll definitely continue returning. We've never had problems any time we've been here.

Scheduled my wife an oil change on her new vehicle, she went on her own since I was at work, they…read moretreated my wife fantastic, they didn't take advantage of her for being a female and didn't attempt to up-sale her on something she didn't need. Plus I appreciate that they take care of the Military personnel.

My experience here has always been top notch! I've purchased tires here and they provide free…read morerotation every 5000 miles. I purchased batteries here. The first time, my battery died in the Fry's parking lot. I called them and a guy came out right away. He performed a test and sure enough diagnosed a dead battery. He towed my SUV to his shop. He removed the old battery and replaced it with a new one that had a warranty for 36 months. Afterwards, I signed the paperwork and paid my bill, I was on my way! Fast forward to today, my car was intermittently starting when I tried to start it. I think my battery was almost dead. I managed to get it started and drove to Iconic tire. The same guy who came out to my car last time is the same guy serving me today. He's a very nice soft spoken gentleman. He immediately took the time to serve me and diagnosed a dead battery. He checked his inventory and located a replacement battery. It was expediently replaced. As my battery was only 29 months into my 36 month warranty, I expected a prorated price towards my new battery. But the tech explained it wasn't their policy. My battery was FREE! The only thing I had to pay was labor to install it. A mere $50.00! The only other stipulation was the new battery was only warranted to the date of the old battery. No problemo! I received a new battery! I just love this place!

BUYER BEWARE! BAIT AND SWITCH TACTICS, PREDATORY SALES METHODS, AND DISHONESTY…read more I helped facilitate a tire replacement for my elderly mother and worked with Kevin. He promised a "buy 3 get 1 free" deal on tires available "same day." While I found the tires cheaper elsewhere, Kevin promised to include an oil change, alignment, rotations, and flat repairs for the life of the tires to earn our business. Kevin was extremely aggressive to "close" the sale, calling me repeatedly from different numbers while I was in meetings. Once we arrived at the Maricopa location, the lack of transparency became disturbing. Kevin presented a write-up packed with undisclosed "up-charges" that were never discussed. We were forced to pay for: *Labor for discarding old tires (even though I took the tires myself) *Motor Vehicle Tire Waste Fees *Electronic balance and stem labor *A "protection plan" *Shop supply charges *Tire nitrogen fill fee per tire When I contested the $44 nitrogen charge and asked for regular air, Kevin claimed he couldn't honor the "deal" unless I paid for all the extra "crap." The "free" 4th tire was essentially paid for by these itemized nonsense fees. He clearly expected my elderly mother to sign without me reviewing the invoice. The dishonesty continued with the service. Kevin initially promised the alignment was included. When we picked up the car, he claimed it "didn't need one" but provided no proof. When I pressed, he changed his story, saying they were too busy and told me to call to schedule a Saturday appointment. When I called to schedule for the following Saturday, he claimed they don't do Saturday appointments and then tried to charge me $109-$119 for the alignment that was supposed to be free. This was a complete bait-and-switch. From the aggressive sales tactics to the hidden fees and the retracted promises regarding the alignment, this was the most unethical experience I've had. I cannot speak for the whole staff, but Kevin's tactics are borderline illegal and predatory. Especially towards my elderly mother. Do not take your business here. We have many other local shops in Maricopa that probably operate with better integrity. I am shocked this location has a high rating given these sketchy, dishonest practices. I will be sharing this experience on every platform possible to warn others.

Amazing!! First time customer and they've earned a loyal customer from here out. Janna gave me…read moreconfidence to try them out. Cliff and his team sealed the deal with quick service, on schedule and on pricing!! Couldn't be happier! Thank you!

Cliff and Janna are amazing! Cliff has worked on my Prius,…read moremy VW Bug, my daughter's Jetta, my boyfriend's Mazda AND his Ford work truck. He lets us know what work needs to be done and the cost up front. No surprises. He even did a lot of research on used motors to make sure that we got the best one available (mileage & cost) to put in the Mazda when that motor went out. They have both gone above and beyond by coming to our home to pick us up or drop us off if we need it. Janna is super sweet and professional and will try her best to fit you in, even if they have a full schedule. I trust them completely with my car, my daughter's car and my boyfriend's car. We basically trust them with our lives, considering we have to drive the 347 everyday!! Highly recommend. Would never use another mechanic! 10/10!!

I managed to get a same day appointment here after discovering my front driver's side tire was…read morecracked all the way around. Even though my original Firestone tires have been discontinued, the store has a different set that was close to the all season tires I bought in 2017. So a couple of things here: 2017 is a LONG time to drive on any tires. I don't drive a lot but the Arizona heat is brutal. The fact they survived this long is an impressive testament to Firestone's quality. Also, I received a veteran's discount, which I really appreciate. Mike and John were both wonderful professional, kind, and funny. I enjoyed the service, and I have no complaints. Oh, but something important to note: my father in law came with me to put these tires on his line of credit (so I can pay him back), and his APR went up to 39%. If you're someone who lives off credit cards right now to make ends meet, I'd recommend thinking a bit before applying for that credit card. I don't feel 39% is worth the value, even if you do need this work done. Aside from all that though, this was still a 5/5 star experience.

Customer service. I had an appointment at 1pm and informed them that I would be out and about and…read moreto please contact me when my car is done. The guy said ok. This firstone place closes at 5pm. So I left and ran some errands.I got back to the fFrstone by 430 pm and asked if my car was ready. They asked for my name and said my car hasn't even been looked at. I was upset and frustrated. My car sat for over 3 hours and not even moved. They said they called me and left a message. I told them that I never received no calls and thats why I was here. The person then repeated my cell number to me and I said yes that that was my number. I then said that Ive been waiting for their call for over 3 hrs!! I did not get a call!! I then said wow and that I will take my vehicle and get it serviced somewhere else. I then asked for my keys. Did I can an apology? No!! Did I get a sorry? No!!! The person that I spoke to was young, the person doing the servicing was young. And to top it off they were both on their phones when I walked in. They saw me come in and not one of them not even acknowledged for 5-10 minutes!!! What kind of service is this?? I will tell you what the problem is. 1st acknowledge who comes in. Be polite say hello and be professional. How can I help you or what can we do for you today? 2nd acknowledge the appointment and if your are too busy state that appointment may go over and we would understand. 3rd give us an estimation of completion time so we atleast have an idea of how long it may be. 4th Follow through!! Give us a call and CONFIRM that you called us! Not just say we called and left a message!!!! I did not get a call at all!!! Stop lying!! 5 if the car cannot or will not be able to be serviced within a certain time slot or in the day tell us!!! Call us!! Text us!! And apologize!!! Its that simple. The two that worked that day need to be looked at (via camera system) and see what they were doing throughout the whole day. Whats the point of an appointment if you cant do it!! This was a bad experience and so frustrating. I will be speaking to a manager if not corporate. There is no excuse when I see your employees on their personal cell phones not acknowledging customers.

My testimony is 100% truthful with proof and I am willing to go to court to substantiate my claims…read more Tommy charged for parts and work he never did on my vehicle. Sounds like an old school auto repair scam? Indeed. He claimed to have replaced 2 catalytic converters and replace 6 spark plugs on my van. I had asked him personally if he worked on my car and he said he did. The van still had problems and I had suspicions of his work. I decided to pay Firestone to examine the car to see if the work was done. Lo and behold one of the catalytic converter is my old original stock piece. The tune up for the back 3 cyclinder was not done. After confronting Tommys with the scam, he agrees to pay back for the work not done and told me to pick up a check since he claimed he doesnt know how to do refund for credit card payment. When I came to pick up the check the business was closed early and the shop was closed the next few days. I did not hear back from him after that. I am taking all legal means available until compensation has been made by Tommys diagnostic. Bringing dishonesty back to auto repair should be his tagline. Latest Update: I had also paid him to replace fuel pump which he charged $548 and claimed that this is an expensive job since the gas tank had to be pulled down. I had just got a confirmation from a third party that there are no marks on tank bolts, straps or hose indicating recent removal. Another fraud that will be reported

Beware!! He stole our money never did the repairs. Car not running. Filing police report, etc…read more Update: we got our money back luckily by filing with our credit card thanks to having a couple car shops check what had actually been done and document the real truth. Check your battery, he likes to steal them and swap out with old ones. Have someone double check that Tommy did all the work promised. He does not!!

Josh did a great job hardwiring a dash cam into my SUV. I've known Josh since middle school/ high…read moreschool cars have always been his game. He knows what he's doing and I wouldn't trust anyone else with my vehicle. He also works with CARFAX which is a huge plus!

I have messaged timely toolbox for some information about a job that wasn't completely done by…read moreanother mechanic and I really appreciate that Josh wrote back in a timely manner an inform me with a lot of information and a quote and time frame it would be for the work to be done. Love that he's mobile and also capable of towing your vehicle. Will be saving this person a company in my contacts for future work.

Great, honest repair shop. The owner is a veteran and has a great crew of technicians. It's never…read morefun having a major repair job done, but the owner and service manager explained what happened with my transmission in a way I could understand. After reading the negative comments from other people it's clear that they should be reviewing themselves. it's not the mechanics fault that your car is broken and cost a lot of money to fix. Yes my transmission rebuild was expensive, but I am the one who neglected to have it serviced regularly and didn't do the research on the problems my truck transmissions commonly have. These guys were great and very helpful, it's not their fault it cost several thousand dollars to have my truck fixed

I recently visited AAMCO Transmissions located at 20145 N. John Wayne Pkwy, Maricopa, AZ. I had…read morebeen trying to find out why I was leaking fluid from my engine. For awhile, no one could identify where the leak was coming from. When I took my vehicle in here, GABRIEL QUINTILA was very helpful and professional and informed his mechanic of my concerns. They did a courtesy inspection and discovered the problem. I Thank Gabe for his dedication and help and to possibly schedule an appointment with them for correction... Thanks Gabe for all the help.

Josh and Hector Cabrera were extremely helpful and patient. Initially I was told no about a service…read moreunless I purchased tires, but they said that it would be beneficial either way. They added the alignment, warrantied it for a good price. So thank you both for doing the right thing and moving with integrity.

While they get the job done, the customer service and professionalism lacks 100%. Jerry is a…read morecomplete and utter failure. He lacks personal and professional skills and should not be working in any type of customer facing business. He needs to learn not to lie to customers. His lack of professionalism is going to harm this location. Now Paul on the other hand has to work harder to make up for how poorly Jerry treats the customers that come into the shop. He is put in awkward positions because of Jerry and that's not fair to him.