What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

friendly service every time. good variety in stock. I enjoy shopping your sales. bill zread more

They have a good selection of pet products, some you probably wouldn't find at the other larger…read morechain stores but, the prices are higher. The staff are pleasant and helpful. The low point for us is their pet washing facilities. The water nozzles are extremely hord to manipulate, the water sprays everywhere because some of the fittings at the wall leak badly, very limited supplies to comb, clean ears and such. They have recently started rationing drying towels and frankly if they didn't offer small, threadbare ones people wouldn't be forced to use more of them. Don't see a return trip there.

*NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

I refuse to shop at big brand pet stores and always choose to shop smaller family owned shops. The…read morepeople here are nothing short of kind, helpful and caring. I was able to meet one of the owners at one of my visits and you can tell he really takes pride in his store. He even called me after I had to get a different flavor food due to my usual being out of stock to alert me of a product name change. Who does that anymore!!! Will always choose to shop here and bonus! They have a pet wash station!

We brought two large dogs here to use their self service dog wash. The lady who works here was very…read moreaccommodating and very helpful. She explained how to use the equipment and provided us with everything we needed, such as a rubber brush, towels, and soap. They also have a dryer for the dog, which is convenient. They have many types of gourmet dog food and treats. They also have supplies, dog clothing and things for your yard. It's a really great store. They have raw food, dry food, wet food. They offer a military discount. They also have a club one can join to get discounts. I highly recommend this store!

The service here is unmatchable! I reached out on a Monday trying to get a quote and even though…read morethey were closed, someone still messaged me! That is what I call out of this world customer service! I showed up today to get my doggies cake and she wrote her name beautifully on the cake! I was very impressed! It was only $18.50 for a larger frozen cake! She even threw in some treats to try which were a huge hit with my dogs! I will certainly be coming back here to get some toys, treats, and more for my fur babies!

everyone here is so helpful. Always offering you free trial bags for your dog or cat. They even…read moreoffer a military discount! The food is. You are not gonna find these foods in H-E-B and you won't even find 99% of them at . My money stays local! Dave O.

We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

This is a standard PetSmart, so it was an easy way to find most of what I needed. There was one…read morething's location I was unclear about, so I asked an employee I saw and she easily directed me. I grabbed what I needed and then walked around. I did some price matching of my cat food and was disappointed that a brand name food for would more expensive here. With this economy, don't they think that even die-hard PetSmart customers are probably price checking? At that point, I stopped looking at other things I regularly use for my cat. I did enjoy the reptile, fish, birds, and furry mammal sections. Who wouldn't enjoy looking at that? Of course, it wasn't what I needed and didn't tempt me enough to buy one. (I don't need my cat stalking another animal looking for a tasty treat!) So, PetSmart has a good selection of items, and the live creatures are interesting to see. However, I don't encourage you to do major pet shopping here without price matching. I'm pretty sure you can get better prices at HEB or Walmart (for the EXACT same items!).

Don't use this on your cat it's toxic because of how much cedarwood oil they use they put 5%…read morecedarwood oil in 16 oz which is wrong you only supposed to use 4oz per 32 oz of water! Also that add sneaky ingredients like Sodium laurel sulfate which is not good for your skin because of how they process it. It comes from coconuts but once it's processed in a lab at high heat it's a synthetic chemical and cats grooming lots of time daily so you really want your cats to slowly get sick and slowly die? I used this on my own cat and not even 3 hrs later she was vomiting 3 times I couldn't figure out what was causing her to do that I just thought she had something she wasn't supposed to eat but I feed her the same thing everyday. I saw a few other one star reviews saying they had a class action lawsuit brought against them from pet owners in 2019 and they settled because the owners didn't have enough money to take it all the way to court because hiring experts was expensive. I'm currently going to file one against them and collecting information from other pet owners that got sick or a pet died from using these products. Be very careful when using flea treatments on your pets do your research because just because a label says it's safe doesn't mean it really is. I made this post 5 stars so more ppl would see it that's the only reason I put 5 stars. And I read her story about her dog dying from fleas treatment products and if that really happened why is she making these toxic pet products?

I'm so thrilled to have found an indoor product that is safe for pets and people. Comes in a…read morevariety of scents and they work great!! Thank you Wondercide!!

Didn't receive my order and the phone number listed isn't any good…read more If I could go lower than a 1 star I would.

While I enjoy the nostalgia of seeing puppies in the window while window shopping I do not believe…read morethis is the most ethically sound place of business. Breeding animals to keep them in small enclosures to sell for thousands of dollars while there are thousands of animals in shelters.

We have used them 3 times now for a week at a time in most cases. They are AWESOME! Everyone who…read moreworks there is SO friendly. The place is always clean and well maintained. I hate being away from my cat but she loves going there and sometimes looks bored when we bring her back home, haha! Get the "postcards" - they are SOO worth it!! Thanks Whiskers, keep up the excellent service!!! Angie and Russell Philips, Ashe the cat

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

Oh goodness! I got your treats at Sleigh Bell Lane today and I got in trouble for not buying TEN…read morebags!! Moosie and Bullet LOVED them! So far, they've only had the samples you gave me but they can't wait to tear into the whole bag. Moosie is a diva and VERY VERY picky but she didn't hesitate with your jerky at all. You've got new fans!

If I could give 500 stars, I would! We actually ran into Mandy, the owner, out in the wild and she…read more dry kindly offer our three pups free samples. One of our girls is typically pretty stand-offish with strangers so the fact that she ran over and happily snatched a treat from Mandy was intriguing, and the next thing you know we were placing an order online. Mandy is so sweet and personable and really puts her heart into her business. She sent photos of her and Tooter, her pup, making the batter for our order and I thought that was just the coolest thing. For now she is hand-delivering to our house. She is always punctual and communicates well about what time she will be there. The treats are packaged beautifully and clearly marked regarding what needs refrigeration. Our pups have enthusiastically SCARFED everything they have tried from Mandy (and I do believe they've tried them all!) but their favorites seem to be the turkey jerky, the waffles and the Tooter treats. They still go mad for the muffins, but the jerky sure puts a little more pep in their step I love that they get so excited about the treats, I love that we know exactly what the treats are *really* made of, and I love having the chance to shop local. I wish I had a photo of the treats in the packaging to share but I left town for one night last week and my husband went rogue and fed them every. Last. Treat. (There we're three boxes He's definitely "good cop!") I believe that LDB is for anyone and everyone with a dog -- you and your furry friends will not be disappointed.