The puppies they have are locked in a glass container with poop not just on the floor of the…read moreenclosure but covered in it they do not get bathed they look very malnourished in my personal opinion. It is so sad to see how much they are selling the pups for and doesn't let them out to customers to interact with. They were absolutely filthy every time I have gone to look at buying a puppy to welcome in to the family they are covered in feces and even going back multiple days in a row thinking they would be bathed or cleaned off they were it was filthy conditions and breaks my heart to see them treated like that.

I visited Partners Pet Center in Round Rock and left feeling genuinely concerned about animal…read morewelfare. Some animals were kept in small, overcrowded enclosures with limited enrichment, and conditions appeared unsanitary. I hope the business addresses these issues and improves the quality of care for the animals.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

Nice pet food store in the community! Quality of the products seem to be very nice and they have…read moregreat varieties of foods and treats! They also have some sanitary items as well! If you are around, this place is a nice place to drop by! Keep up the good work! Cheers

Didn't receive my order and the phone number listed isn't any good…read more If I could go lower than a 1 star I would.

While I enjoy the nostalgia of seeing puppies in the window while window shopping I do not believe…read morethis is the most ethically sound place of business. Breeding animals to keep them in small enclosures to sell for thousands of dollars while there are thousands of animals in shelters.

We cannot say enough good things about Elyssa at PetSmart…read more Our dog, Cupid, was honestly a hot mess and not exactly thrilled about groomers. We had previously been turned away by another groomer who said he was "too aggressive," so we were understandably nervous going into this appointment. Alyssa took the time to talk with us, reassured us that she could handle him, and wow...she absolutely delivered. Cupid did AMAZING with her. He was calm, happy, and clearly comfortable in her care. When we picked him up, not only did he look incredible, but he felt unbelievably soft, smelled great, and most importantly he was back to his normal, happy self. It was such a relief after struggling to find the right groomer for him. Elyssa is patient, confident, and truly skilled at what she does. If you have a dog that's a little anxious, reactive, or just needs someone who really knows how to handle them, she's your person. We're beyond grateful we found her and will absolutely be coming back

We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

So, this place has really high reviews and it absolutely deserves them…read more The selection is stunning. The care they provide for the fish, plants, and the overall organization and layout of the store is glorious. It is the kind of store you could find yourself popping into just to kill a little time, because it's lovely and the vibes are so nice. If you're an aquarist that dies a little inside everytime you see a betta being kept in someone's decorative antique thimble? Rest assured that their bettas are not kept in cups, but in lovely little temporary tank homes, that are all clean and well maintained. I didn't see a single betta that didn't pass the "curious, clear eyed, symmetrical, glide and dart" test. I also heard them teaching a couple about nitrogen cycling, tanks size, and letting them know that they really wouldn't advise buying their betta today. Though if you have the cash to burn they do have pre-cycled tanks ready for purchase. I've been here twice now. Once to get all the gear for my tank and fishless cycle, and then back about a month later to pick up my first betta, Mr. Pants. I'll be going back this weekend for a nerite snail, and the weekend after that for a couple of skrimps provided our betta accepts the snail w/o a fuss. So with all this glowing review, why only four stars and not five? Well, the service could me a smidge better. The lad that helped us on our first visit seemed like he really knew what he was doing, but was super awkward and really hard to talk to. We made it pretty clear that we were totally new to aquarium keeping, had nothing, and needed a full setup, but he left out several things we ended up finding out we needed. The most important of which was a water testing kit, which seems like the first thing that might come to mind if someone is buying all the stuff to do a fishless cycle? The guy that helped us out on our second visit was friendlier and easier to talk to, but did kind of seem like he was in a rush and helping us was a bit of a hassle, even though it was a Tuesday afternoon and there were like four people in the shop. I would normally grant space for a busy, popular store being perhaps understaffed, or overworked, but both times we went there were at least four employees on the floor, it was just that only one of them seemed to actually be there to assist customers. Anyway, none of that is enough to keep me from going back, obviously, but just know that you need to do your own research about what you need before going in, and be willing to overlook some less than stellar service. A small price to pay for access to their incredible and well kept stock.

Looking for a new filter for my small fish pond. The staff was very helpful and found me the…read moreperfect option for my budget. So many cool plants and fish in here!

Zookeeper is an Austin staple!! Small business owners and local vibe who seem to genuinely care…read moreabout their customers and creatures. There's always someone there asking questions and getting help for their exotics when I'm there. And I never hesitate to ask silly questions or worry about needing to much help. The staff is very kind and knowledgeable. Also, they have AWSOME Isopods!

This was a fun experience. It's a pet shop with mostly exotic snakes, lizards, frogs, geckos, and…read moremore. They have a couple of birds too. We explored all of the tanks learning about some creatures I'd never even heard of before. The shop is extremely clean and spacious. The staff are very knowledgeable and friendly. I think if these are the types of pets for you, it's a really sound place to make a purchase. In addition, they sell food and accessories as any typical pet store would. The critters seemed happy and thriving.

Very nice and helpful…read more Charlie got her nails did and the nice ladies there did a great job Friendly lady assisted with picking out a new muzzle Cash out lady was kind as well Spacious and clean We definitely enjoyed our visit and will be back again

Petco is my go-to place for getting my dog's nails trimmed. The staff is always friendly and does a…read moregreat job, and the prices are amazing. If you go during happy hour, it's super cheap and such a great deal. Quick, affordable, and reliable. I highly recommend it for pet grooming needs!

They are wonderful and so kind and friendly. This is one of the best businesses for sure. A great…read moreprice and it's so nice to not have to scoop it ourselves. Thank you Scoop Wizards!

We have been so happy with Scoop Wizards! They come and take care of things when they say they will…read moreand the customer service is out of this world. Vicki D.