I have very much appreciated the doctors I've seen here - -absolutely no complaints and they have a great on-call system-- but the system (including phone system) around them is wretched. 1) It's impossible to get to speak to a human being on the phone (just on hold for an hour); 2) I had asked to have my eyeglass prescription emailed to me, they said I had to come into the office for them to give it to me. I drove all the way in and got it and delivered it to the business making my sunglasses. It turns out it was the prescription for work station glasses. 3) Impossible to get any customer care -- I have called five times this morning trying to figure out how to speak to a person. You can't even get connected to the actual office -- only the main multi-office number. They need to do better. read more

Great staff, and I love the ophthalmologist I saw, when I finally got to see her. But OMG, they way over-schedule appointments and care nothing about wasting 2 - 3 hours of your life waiting to be seen. They have forgotten the whole reason that we make appointments! One patient I heard complaining about the wait was told by staff that "you need to be patient, the doctors are very busy". Well then, stop over-scheduling them! I book 7:30 - 8 AM appointments so I don't have to wait, but there will be 15 people already waiting at 7:30 AM. Avoid if you actually have anything else to do that day. My time is as valuable as the doctor's time. read more

Least compitant billing dept. I have ever dealt with. Avoid avoid avoid!!!!!!!! Have had a billing dispute that should have been easily handled go on for over 2 years. Mind blowing. Dr was good. Office is really poorly run. read more

I have to say, this has been one of the most terrible and frustrating experiences we have had with any doctors office. We were referred by our primary eye doctor due to some on going issues. Since we've started coming here, let me just start by saying, trying to get anyone to return a call is almost next to impossible. The wait time is ridiculous -makes no sense to be at an eye appointment for 2 to 3 hours for every visit. fast forward.. had a surgery..on the discharge papers, it indicates that if you have any symptoms, which we're listed to immediately call. We'll a symptom occurred that night, and we never received a call back from the on call doctor. That morning called again, and after over an hour had passed, still no call so we called again very upset. Finally get a call back from a doctor that was speaking in a monotone voice. Also not to mention that the discharge papers stated one thing and we were told by two different people something different as far as after care. When I say, I cannot wait to be done with these people. Definitely will be requesting treatment to be continued with Eye Consultants. read more

I definitely would recommend this practice to my family and friends,Dr Stallman is patient and thorough,he explains everything to me. He make sure you understand what is going on.Thank you Dr.Stallman I appreciate you..,,,,, read more

I had cataract surgery and you left me blind in one eye. No apology offered. Shame on you.

I am an 83 year old man. Georgia Eye Partners and Dr. Eads has seen my wife and me through glaucoma, cataract surgeries, and routine eye treatments. If I had an eight o'clock appointment and did not get to see her until late afternoon I would still feel blessed. read more

Do you like waiting 2 hours? That's how long it took to be called back to wait in another room to see the eye doctor. The first time we visited that entire appointment took 3.5 hours which we were told to expect....the second was only for a doc consult, all testing was already completed and took the same. Horrible! read more

Every year I come for an annual exam & every year I wait. I am once again sitting, going past my 2nd hour. Always an excuse. You would think with the # of times that the practice reminds you of your appointment,, that they would have a way of letting you know to come in later, but apparently your time is not as important as the physicians time. To be fair, I was finally taken in after the 1st hour & examined, but then taken in to their 2nd waiting room which had 11 additional chairs that were already filled to then wait for the doctor. I am still waiting to be seen! No matter how much I like my doctor, it's clearly time to "look" elsewhere! read more

I came here to see Dr. Johnston to get images done and an examination. It was relatively easy to find the office due to plaques stating where to find certain suites. The overall wait was not too bad, and I was lucky to only be there for a little over an hour; however, I'm aware that wait visit times can be 2-3 hours long. I have worked in a clinic before, and I am aware that many things can happen which contribute to longer wait times that are outside of the control of the staff, so I am a bit understanding if and when this occurs. As for the visit itself, his technician was really kind and explained everything extremely well while taking the images. This was only my second visit with Dr. Johnston and he was as great as the first visit. I can only imagine how busy he is, but he made sure that I understood everything and answered my questions. This is really important as it makes the patient a part of the patient-care experience. Note: please be aware that you unfortunately have to pay for parking at this location. read more

No problems with the doctors or office staff. All are competent and very nice and helpful. However, when you prepay for services and you overpay, say goodbye to your money. Since late January 2025 we have been waiting for a statement for one service which is not covered by medical insurance. We can't get a statement for that service so we can get it paid back by our FLEX plan. Also, the services paid by medical insurance was more than we paid up front by $431. We have been promised over and over that we would be receiving a check. Nothing at all has been received. Let's see what the doctors have to say about that next week when we appear requesting for these two items. We'll be going back to our local doctors after January 1st, 2026. Who needs this in their life? read more

It is nearly impossible to get a prescription filled or refilled with GA Eye Partners. I have been calling for 3 weeks and it was escalated to a manager who assured me she would take care of it that day. 3 days later I followed up with my insurance company that the recertification was not initiated as she said she would. The same thing happened to me 6 months ago...took several weeks for them to follow through. Dr Johnston is a wonderful doctor but if you have any needs outside of the office time the practice is run terribly and you cannot call the office directly. It is all routed through receptionists who send messages that are not returned. read more

Wait times are inexcusable. Not a customer friendly place at all. With all the choices available I would never come here again

Unbelievably unprofessional! First I have a CARES procedure to improve keratoconus in my eye, went well. Had then an additional cross-linking procedure set for the next month. This to keep the vision from worsening. They cancel a couple of days before my procedure with no explanation. They leave a message telling me to call back and reschedule. Call back next day, leave a message. Week goes by.. no response. After leaving a couple messages over the next few weeks they finally give me a call back at 7:00 on a Tuesday.. out at dinner. Finally get reconnected the next day, appointment is set for a month away. Was supposed to have procedure this afternoon only to find out they left a message earlier in the week moving my appointment. Again no explanation. It's 2025.. leaving a casual voicemail not even mentioning that they were changing the time is not confirmation. Text, email or actually speak with me if you are going to once again move my appointment DAYS before it. Even though they only schedule a MONTH out in advance.. at earliest! Then they call me an hour after my check in time trying to gas light me saying I should've been there an hour ago. They eventually admitted that they changed it earlier this week. Just unreal honestly. Don't waste your time with these clowns. They could NOT care less about their patients. read more

I was given an appointment in August 2024 for a follow up appointment in February. I was called on the 27th of January 2025 to cancel the appointment due to the doctor not being the office on that day. I was told that due to the doctor been booked I would not get another appointment until May 6 2025. I didn't canceled my appointment the office did; so why I penalized due to their scheduling. I was also asked did I want to see another doctor; being put off again.I have had three eye surgeries for glaucoma and was told by the doctor I should be monitored every six months. I'm concerned if they aren't. Cheryl Little read more

THEY WILL TAKE MONEY AND GHOST YOU. Lasik consults at Georgia Eye Partners are FREE but they charged me and now they won't respond. They just want your money. read more

The doctors and tech staff are great but the back office is lousy. You call to renew a prescription and it never happens. 2 weeks now and just called again. The person that renews prescriptions never calls back. This is not the first time I 've had problems with staff. I would suggest that management look into all the complaints about office problems that patients are having. @joshjohnston. read more

Love my Dr.; however they are really busy. Waiting is worth the high quality doctors in this facility.

Scheduled two cataract surgeries at end of initial visit. Tried to call the surgical scheduler 3 times in days after exam. Left message but never received a return call. I won't deal with a doc that has a staff that is so unresponsive. Finally cancelled all appointments. I liked Dr Feinberg but this seems like a "factory" for eye care. read more

I had a terrible experience with the Decatur office which could have cost me my site! First I called and described to them the large black spot in my right eye. They scheduled an appointment but not for a few days. When I got to the office I checked in and waited until they called me back to the desk to say they booked me with the wrong doctor. They scheduled me for the following week with Dr. Goldstein. I told them it was pretty urgent but I was told she was only there on Monday 6 days later. I saw her on the following Monday and she did a comprehensive eye exam. She said I had vitrius detachment and to see her again in a month. Five days later I had a flashing light along with the black spot I called back and said I needed to be seen by GA Retina Specialist and was given a referral. I was told to get there immediately to see Dr.Patel. He told me I could go blind if surgery wasn't done on Saturday. My retina had detached and I'm lucky I got seen and he was able to save my vision. I will never trust GA Eye Partners or Dr. Goldstein. read more

Had 9am appointment with Dr. Schoenberg. Was left in waiting room for almost an hour. Then I was measured by a tech (15min) and left in an exam room. At the 1hr45min mark, i had still not seen the doc. At all. I got up and left. Nobody apologized. Nobody explained what the heck was going on. Have visited two other professionals regularly at this practice and never been treated this way. This was my first ever appointment with Dr. Schoenberg for a general consultation. Horrific treatment. read more

Awesome service and world class service Unfortunately, all healthcare seems to be backlogged. This practice is so talented, I come from out of state just to see them. read more

My mother had an appointment with PARUL KHATOR, and I intended with her and I'm glad I did. Parul barely said 2 words to my mother outside of barking orders, she only spoke in jargon to the nurse. She did not explain the procedure, barely listened to my mother, and didnt have any regards for my mother's personal experience. Apparently, Parul was bothered by the fact that I had the audacity to ask questions about the procedure, that she turned her back to us and told the nurse to explain. Nice, I know. Then when we left the room, she didn't even say "goodbye" or "get well soon." I told her that I was not impressed with her lack of bedside manner and she confronted me as if it's my responsibility to make sure she's professional. And she proceed to complain that she sees 50-60 patients a day, so she cant keep track of who she explained procedures to and who she hasnt. She refused to take responsibility for her cold and unwelcoming treatment. Avoid this woman at all costs! read more

I was charged for an eye exam which will be removed from the balance I owe you. it is that simple. You do not respond to the previous phone call I made. You are wasting my time so I better get a response to this. I have the proof that your prescription that I walled out the door with after my exam. When I picked up my glasses they were way off. I had another optometrist do an eye exam. They made a comment that the prescription I got from you guys. Once again and this is the way this is going to work. Remove the cost for your eye exam from my bill. Once again this is how it is going to work. Send it to a collection agency and if it does not get resolved that way I am taking you to small claims court. That is how it will work, period. I have the proof how far your prescription was off. Did I mention this is the 2nd time in the past 3 years your eye exam was way off? Did I tell you I made phone calls only to get no call back. The next text or phone calls without a resolution to this I will move on taking other avenues to get it fixed. I am pissed and you guys suck! Fix is now. Ed Olsen read more

Unbelievably inept. They double billed me - which is fine, accidents happen. But we cleared it up and the issue was resolved. They then turned me into a collection agency anyway and they've now been hassling me for two years. I keep providing the appropriate documentation, but the harassment continues. Can't believe they treat their patients like that read more

I visited for a routine eye exam in the morning. That evening, I developed conjunctivitis. That isn't the issue; I may not have contracted it there. The issue is that I called the next morning to try to get a prescription to treat it or simply get 30 seconds of advice from a doctor and both of these proved impossible. Their automated call answering system has 6 options. None of those are options to leave a message for their dr staff. So I just picked one and talked to a secretary. I left my information and they said they would call back in 24-48 hours. By this time, I was in severe pain. Around 48 hours later I missed a call from their customer service asking for my pharmacy information. I called back a bit later and left another message that had it. It's been over 5 days now and still nothing from them. Fortunately, I had other resources to turn to (doctors in the family) who gave me advice and wrote a prescription for me. I do not recommend this practice due to their lack of patient care outside of the office visits. read more

Had an eye problem and the Snellville office was booked so they gave me an appointment at the Northside office for a Thursday afternoon. The doctor diagnosed me with an eye infection and sent Rx for eyedrops and oral antibiotic to my pharmacy. When I went to the pharmacy that evening, they had filled the eyedrops, but said they did not receive the Rx for antibiotic. Friday morning, I called the Northside office and left a message to please re-submit Rx for antibiotic. I checked with pharmacy in afternoon, and they still hadn't received it. Pharmacy said they would call, and I also called again. That's 3 calls. On Monday, I'm in to day 4 with no antibiotic and eyedrops are not resolving the issue. I checked with the pharmacy and still no Rx. I drove to the Snellville office, told them my story and they printed out the script so that I could get it filled. The woman there said to me "It was sent electronically. We did our part." Really? No, GA Eye Partners, you did not! 3 calls and no antibiotic after 4 days and you did your part? That is not health CARE. Overhaul, your office procedures. read more

I have been a patient for several years. I've left 15 voicemails for the pharmacy line because my new insurance requires prior authorization. I've been on this medication for many years and I have been without it for two months. Despite myself and the insurance company reaching out to the doctors office several times over the past few months, they refuse to help me get my medication or even have the courtesy of calling me back. I am in pain and I cannot believe the lack of compassion and responsiveness. read more

Dr. Gabianelli is incredible! He is professional and compassionate and explains everything so anyone may understand. I had Cataract Surgery on both eyes, as it was a bit of an emergency...Dr. G's intraoperative style exceeded my expectations. During both cases, he told me calmly and clearly what he was doing step by step and reassured me along the way. As a clinician, it is truly remarkable when you consider how quick the surgery is . He NEVER made me feel like I was simply another case! Two other family members have had surgery with Dr. G over the years and had the same similar experience. It is this type of consistent performance that makes him "A Cut Above The Rest". Susan Bowen read more

The medical personnel who attended to my needs were outstanding ... but I spent less than 1/2 hour with them. I arrived at 10:15 & departed at 1:50! 3 and 1/2 hours. That's absurd. Should this happen on my next visit, it will be my last despite the exceptional practitioners. read more

I received a bill for a service that my insurance would not pay. I spoke to Crystal about it on the phone. I felt that since my insurance would not pay for this particular test for eyeglasses for driving which I refused to use anyway, I should have been told that insurance does not pay. I asked to talk to a manager and Crystal hung up on me. After multiple attempts of calling to speak to an office manager and no one ever calling me back, I actually physically went into the office to speak to someone. Again, I was told that a manager was not there but the front desk person said he would get the manager to call me and guess what!?, no one ever called me back, it has been over two months. The ophthalmologist is good but the office staff is not. read more

gaeyepartners.com 1100 Johnson Ferry Rd NE #108, Atlanta, GA 30342 NEW About 5 months ago, I left a 5-star rating on Google, with no text. The reason for that was that the 5 stars were simply for the incredible competency, professionalism, and kindness of Drs. Johnston and Schoenberg (Woodstock and Northside, respectively) and their staffs, during my visits, surgeries, post-ops, etc. However, after 3+ long years of constantly having my voicemails, e-mails, and even my attempts to make APPOINTMENTS with GEP completely ignored, I have now finally kicked Georgia Eye Partners "to the curb," and am leaving a 1-star review ... and ONLY because it's impossible to leave a zero- or negative-star review. In addition to the reasons stated ABOVE, GEP has even repeatedly ignored my PHARMACY'S copious requests for renewals/refills of my various eyedrops, leaving me completely WITHOUT those eyedrops, like right NOW, for example, and for the past two weeks. As someone who suffers GREATLY from dry-eye, and having had no success with any of the drops/treatments I've used/undergone with GEP, Dr. Johnston ultimately started me on Vital Tears as a last resort. However, having received no instructions as to whether or not I should continue using my other drops simultaneously WITH the Vital Tears, and leaving them MULTIPLE voicemails, e-mails, etc., over the past 2 WEEKS, practically PLEADING for answers, I have received absolutely NO response whatsoever. This has been the "last straw" for me, ultimately driving me to the VERY end of my rope with GEP. And, lastly, I would be remiss if I didn't also mention the RIDICULOUSLY long wait-times that I've also had to endure with Georgia Eye Partners over the years. So, I give up -- needless to say, I am GONE. (642) "This was not my regular eye doctor's office, but it was the best experience." "All staff are personable and very thorough." "I'm thrilled to be back wearing contacts instead of wrestling with my glasses." Lisa Klein - Edit 22 hours ago More Google reviews From Georgia Eye Partners Northside "Ophthalmologists and optometrists dedicated to providing our patients in Georgia with the highest quality medical and surgical specialty eye care." Web Results loading Reviews from the web Solutionreach 5/5 1,105 reviews Yellow Pages 1/5 1 review Google review summary 1 Sort by Most Recent Most Relevant Newest Lowest read more