Let's be real, no one likes going to the eye doctor. But when you must go, Dr Jen is the one for…read morethe job. She is unbelievably thorough, personable, and honest. She spent the time to answer many of my detailed questions with in depth answers and examples. She has a way to translate such complicated science about the eye in an informative digestible way. I'm so grateful to have found her on Yelp many months ago! Special shout-out to Emily! As a first time client, she was inviting and frankly fun to talk to. Also she helped me pick out the coolest pair of new glasses. PS- Dr Jen mentioned my prescription had hardly changed, so I wouldn't need a new pair of glasses. What?!? I don't think I've ever had a doctor not sell me on something. You got appreciate the honesty.

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

I use to use an eye care provider who for no explainable reason closed its doors and it forces me…read moreto find a new Eye care provider. I began searching for a private eye care (not a chain) that was close to my house and worried that I wouldn't be able to find one I liked. My search has now ended. This office has a friendly and professional staff, thorough exams with providers that listen and answer all of your questions. If you need an eye doctor that you can have pure confidence in this is your place.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

had a frustrating experience at MyEyeDr…read more. I require wider frames, and the in-store selection was extremely limited--only one higher-end brand option was available. As someone who needs larger sizing, it felt like there were very few accessible or affordable choices. I mentioned that the company offers more options online, but the employee I spoke with wasn't aware of that. When I asked for my PD (pupillary distance), I was told they could not provide it and that wherever I purchase glasses could measure it instead. Because I wasn't provided my PD, it also prevents me from purchasing glasses online--even through the same company. I had specifically mentioned interest in their online selection, so this felt limiting and counterproductive. Overall, the experience felt more focused on sales than customer convenience. Between the limited inclusive sizing options and refusal to provide basic measurements, I left feeling dissatisfied. Unfortunately, I won't be returning to this location.

Service is poor. I've had 2 appointments and both times my prescription was delayed and arrived…read morelate. The employee didn't read off any of my benefits and what I get through them. I wasn't aware of which add-ons were added to my lens/prescription until I received the invoice. Overall just poor experience both visits. Was also ghosted after my first visit when I called to have my old lenses put back into the frame because the prescription was wrong (was told I could have the old lens put back in by them)

I've seen Dr. Brillante for my last two eye exams. Dr. Brillante is very nice and so is his staff…read more I had an issue with my contact lenses, and they scheduled a follow-up visit within a few days. At the follow-up visit, my contacts were switched to another brand, and the office staff managed the switch for me. Prior to my appointment, I asked that they obtain a trial pair of colored contact lenses, and they agreed with no problem. I've been wearing glasses since I was 14 and contacts since 18. My previous optometrist retired and I struggled to find a new doctor. I'm glad that I found Dr. Brillante.

I've gotten my annual eye exam here two years in a row. I enjoy dr brillante. He and his staff are…read morevery pleasant. My most recent visit was 8/16/23. The receptionist Nicole: I bc couldn't ask for better service. This was my first time in 40 years having to wear glasses and she helped me pick them out and took her time with me in explaining my choices. The only downside about this office is the two times I've come I've had a decent wait. But that won't stop me from coming.what dr office do you NOT have to wait at? Lol There is plenty of parking behind the building. It's easy enough to find on the second floor.

Wonderful experience! Brand new , state of the art equipment and a courteous, attentive staff. The…read moreDoctor spent a lot of time talking over my Options with me. Highly recommend. They will have my business from now on!

I used to like this place and wanted to continue liking this place, but they completely botched my…read moreprescription less than a year ago (June 2019). Since then because my prescription was too weak my eyesight has steadily gotten worse. Due to their error I have to be blind until June when my insurance will ALLOW me to see another optometrist. I can barely drive right now. The vision test was on a small TV screen less than 20ft away. It just tries to mimic the distance by being small. I could see that perfectly but I can't read the massive overhead signs on the interstate, street signs on residential roads, or the signs of businesses (ya know, the HUGE ones on the front of stores). I moved out of state, so you can't help me and quite frankly, I don't want you to. I'm just VERY upset because I have to wait until June because of their incompetence. I'm giving 2 stars purely for the dog(s) that hang out there and the doctor IS nice. Maybe go here if you have a low index prescription, but high indexes might wanna stay clear.

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

From Mallory at the front desk and Jordan the medical tech the process was seamless. Mallory is…read morethe perfect person to sit at the reception desk. She is kind, personable, and she has worked there for a long time she knows everything. Jordan is the perfect person for her job, she is so conscientious, pleasant and so very personable. And Dr. Shah is so friendly, intelligent, and personable. He explained everything so clearly. I highly recomment Optique. And they don't dilate your eyes!

Dr. Cohen is definitely the best to fit you with contacts! His entire staff is welcoming and warm…read moreand supportive. I forgot to take my contacts with me for a dance competition in Atlanta and I thought I would have to drop out because I don't dance well in glasses!! I called Optique to see if they could help and they gave me samples in my prescription to last the weekend. Optique is amazing!!! My sister picked them up on her way to watch me compete and I was so relieved.

I rarely write reviews, but must share that if you are looking for an eyecare provider who prizes…read moreprofits over patient care, then look no further, this is your place. While they employ a couple of good opticians, the place will upsell you at every turn and follows a customer service playbook designed to stonewall and dismiss your concerns while they gouge you. $1500 later I still do not have usable glasses based on their care. Fortunately in Atlanta there are many better choices. Stay away- applies to both locations.

We took our child here to learn to wear contacts. After a couple of sessions they decided they had…read morespent too much time with us and pushed us off for a year so they could get another eye exam payment out of us. The people were not helpful and you could tell they have little interest in actually helping. What a racket.

My family and I have been going to Ross Eyecare for decades. The staff is always friendly and…read moreresponsive. Dr Butterwick is fabulous and because of his thoroughness, he diagnosed me with a degenerative disease years ago, before it got worse; and we've been treating it since then with success. Can't say enough positive things about this team.

I had an appointment at Ross Eye Care Group for 8:45am. As I got caught up in World Cup Traffic and…read morerealized I would be 5 minutes late for my appointment, I called to advise them. I was told that appointments were given a 15 minute grace period. The receptionist then asked if I would be able to get there by 9:00am. I told her my GPS was showing I would but I didn't know what traffic would do. She thanked me for calling and we hung up. I wound up arriving at 9:03am due to 2 lanes being blocked because of an accident. I was told that I would have to reschedule because I was a new patient and there was paperwork I would have to fill out. I asked why the receptionist didn't tell me that I wouldn't be seen if I was past the grace period. The check-in person said that she heard the receptionist tell me that they give a 15 minute grace period. To be clear, the receptionist didn't tell me my appt would be canceled. I asked if 3 minutes really made that big of a difference and she said "yes because I was a new patient". So, after traveling 90 minutes to get to this appt based on a friend's recommendation, I left without seeing anyone. I understand that doctors have tight schedules, you as the patient have to allow for Atlanta rush hour traffic (which I did do by buffering for an extra 45 minutes) and they told me I had a 15 minute grace period. I am frustrated that I now have to turn around over 3 minutes. I guess if you have to give one patient more grace, it's too much. They have their rules and I have my disappointment. I advise anyone making a morning appointment to allow 60 minutes because 45 wasn't enough for me personally. This office rates high. I'm sure they are great if you're lucky enough to get there on time.