Great customer service!…read more I read some of the reviews before coming to the office for the first time. They are mixed, so I had some reservations. But people are more likely to leave a review for bad experiences than good ones, so I thought I'd give them a chance. And I'm so glad I did! The front desk staff was kind and helpful. I did my registration beforehand and they were able to pull everything up and get me signed in with practically zero check-in time. Wait time (a): I arrived about 10 minutes early for my appointment, as requested and did not have to wait long at all before being called back by the Medical Assistant. The MA was very polite in conversation and gave considerate care during testing, some of which has been painful in other offices. However she was calm and careful and discomfort was minimal. My only observation was that despite being polite, they did seem to be in a rush and sometimes I wasn't able to share everything I wanted to say. Although, this is probably not their fault, they have many patients to care for in a timely manner. EDIT: Shout out to Branata!! Okay I take back what I said, Branata was amazing. She had a great bedside manner and we even shared a couple laughs. Give her a raise please! XD My CNP Shaterra Davis was fantastic as well. She was very polite, patient and helpful. She took time to listen, address all of my questions, and explain things in detail. Of course, great bedside manner as we shared laughs as well. Give her a raise too. XD Wait time (b): There was a little bit of wait time after being seen by the provider but nothing out of the ordinary, and honestly I didn't mind the wait at all as it gave me time to collect my questions/concerns. Overall 5/5 urgent care facility. I will likely return for any future health needs.

I am posting this review to warn other patients based on my experience at Piedmont Immediate Care…read morein Conyers, GA on December 30, 2025. I arrived with my daughter seeking urgent medical care while I was in significant pain. At check-in, the front desk staff informed me that I would be required to pay over $500 out of pocket just to be seen, and that I would also need to leave my card on file for additional charges, before any medical evaluation. This immediately raised concern, as my insurance clearly lists an urgent care copay of $50. When I questioned the amount and asked that they verify my benefits with my insurance company, the staff member refused and insisted the $500+ payment was required due to my deductible -- without verification. Because I would not agree to an excessive, unverified upfront charge, we were forced to leave without receiving care. As a result, I was left in severe pain throughout the New Year holiday, simply because the facility refused to verify insurance benefits and instead demanded payment based on assumptions. In my opinion, this practice places patients in a coercive financial position at a time when they are medically vulnerable. I have since filed a formal grievance with my insurance provider regarding what I believe to be improper billing practices and a constructive denial of care. I strongly encourage anyone visiting this location to: * Ask for written verification of charges * Insist on insurance benefit verification * Be cautious about large upfront payment demands Patients should not have to choose between enduring pain or paying hundreds of dollars without confirmation of coverage. UPDATE - January 2, 2026 at approximately 2:30 PM After my initial experience, I called Piedmont Immediate Care - Conyers on January 2 at approximately 2:30 PM to seek clarification and to speak with a supervisor regarding the excessive upfront charge I was quoted. During that call, the staff member stated that because my deductible had not been met, my urgent care copay was "not applicable." I explained that this explanation does not align with how urgent care benefits typically function under my insurance plan and reiterated my request to speak with a supervisor for clarification. Once again, I was not allowed to speak with a supervisor, and my concerns were dismissed without escalation. This follow-up interaction further reinforced my concerns regarding: * Improper explanation of insurance benefits * Refusal to escalate to supervisory staff * Lack of transparency and accountability Patients deserve clear, accurate information and access to supervisory review--especially when being asked to pay hundreds of dollars upfront. Based on my experience, this location repeatedly failed to provide that. I am documenting this update so other patients are fully informed before seeking care here.

This was my first and last experience with this hospital's Emergency Department…read more I arrived around 8:30 p.m. on a Sunday evening, and the ER was not particularly crowded. During the initial triage, the nurse practitioner, Deveane Atkinson, made what I felt were dismissive and judgmental comments about my daughter's condition, including saying, "Job security." That immediately set an unprofessional tone. Two hours later, my daughter was still in severe pain and had only received about half a bag of IV fluids, despite presenting with dehydration and persistent vomiting. She was then given oral medication, which she immediately vomited back up. I informed the nurse that she was unable to keep the medication down. Approximately 45 minutes later, the nurse practitioner returned and told us that my daughter's lab results were normal and that there was nothing more they could do. At that point, my daughter was still writhing in pain, actively vomiting, her IV fluids were barely infusing, and the oral medication had been ineffective because she couldn't keep it down. We had already been in the ER for nearly four hours with no meaningful improvement. I informed the nurse practitioner that a different medication had successfully treated these symptoms during a previous episode. I was simply told, "No, she's not getting that." When I expressed concern that discharging her in this condition would likely result in us returning to the emergency room because the issue had not been resolved, the response I received was, "That's fine." The nurse later returned with discharge paperwork, administered two medications through the IV, and discharged my daughter while she was still in significant pain and actively vomiting. This is not the level of care, compassion, or professionalism I expect from an emergency department. Unfortunately, my concerns proved to be valid. As I predicted, we returned to the emergency room the following day--this time at the main Piedmont Atlanta facility. There, my daughter received compassionate, appropriate treatment and is finally on the road to recovery. Based on this experience, I cannot recommend Piedmont Rockdale's Emergency Department. I sincerely hope this review leads to improvements in both patient care and communication so that other families do not have a similar experience.

We came here the other morning to take my bf who was not feeling well we arrived around 6am . It…read morewas two staff members at the front desk and one person sitting in the lobby waiting to be seen . They seem to be pretty slow for no one to actually be there like that but we still continued to wait . My bf was finally seen and now the process started to move a tad bit faster . We went into a side room and saw the dr pretty fast the nurse that was helping was very sweet and nice . We were finally in and out . They provided discharge papers and prescriptions and we were on are way . The room was pretty small and not really clean to be exact , plus the stuff is not locked away in the room i find that kinda dangerous.

I highly recommend this place. Very clean place and nice staff. I walked right was I should have…read more Most clinic and urgent care's promote walk in but want you to schedule an appointment. The only reason I'm giving them 4 stars and not 5 is because they don't answer the phone

Spoke to someone on the phone that informed me that they reopened after lunch at 1:30, arrived at…read more2:30 for them to still be closed and no answer to the phone or a note to inform that they're opening at a different time

It has became a quantity over quality care place I was a patient here for a few years when I was…read morenever able to get into see my primary doctor Dr.Smith really was not satisfied with the care of other doctors so it's really became. They're more about their money than the quality of care for their patients so I changed my primary care provider.

Avoid at all cost. I came in as a new patient after losing my PCP for simple medication management…read more I was seen by NP Adeladia Mayeta-Peart. She changed the dose on one of my medications, which was fine, but when I needed a refill - nothing. I called a week before I was out and got no response. My pharmacy called twice, I called the office five times over the next two weeks, left four messages, sent two messages through MyChart, and the only one that would respond was the office manager. I had a KIDNEY TRANSPLANT in October and was not able to get my medication. I finally received a call back from a nurse TODAY - almost a month after I tried to get my refill - to tell me that NP Ade wouldn't prescribe it and I needed to call my old - and unavailable - PCP to refill it, despite Ade changing the dose. I'd already moved on to another practice and had my medication refilled through them with zero hassle, making her phone call almost funny. These people have no sense of urgency, will not respond to you even when you beg, no communication skills even within their own practice, and will leave you high and dry after major life changing surgery. Ade's license should be revoked and the medical director that keeps her employed should be ashamed of themself

Overall: great staff! Long wait…read more.. I came here for a pre-employment drug screening and physical. After being told by my new employer that Concentra would most likely not be able to get me in and out within an hour, I looked up the location by Yelp. The reviews scared me a bit, due to negative customer reviews and long wait times. I decided to go on a Saturday. The location was open from 10-3, so I came at 9:30am. At 9:50, 4 patients had already lined up. By 10, 4 others had shown up. Jalyssa greeted us kindly at the door. She stated to sign in and she would call us up. She was very nice and handled the very busy situation perfectly. She stayed calm and was respectful to everyone. After a 1.5 hr wait, I was finally called back. The wait was due to the amount of patients ahead of me and the clinic only having 1 front desk, 2 medical assistants, and 1 doctor on staff. Raymond began taking my stats. He was very kind and cheerful, despite the busy morning. As I was waiting to take my drug screening in the lab area, Richard (the other medical assistant) walked by and greeted me. I thought it was very nice that he acknowledged me and spoke to me. After the drug screening, I was escorted to my room. Dr. Henderson finished my physical. He was very nice and very quick. My overall impression of the location was that it was clean, well kept, great staff, but short-staffed. It took 2 hours to complete my visit.

Came for a drug screen thinking I would be done and out of there in time for work. Something as…read moresimple as signing in and peeing in a cup.. the wait was damn near 3 hours long. They have a full waiting area and were moving slow as molasses. I'm far from a Karen- but I do have a limit of patience when it comes to businesses playing with my time. Please do better!

Danielle and the staff is very professional. They really care about the patients. My glucose level…read morewas very high during my first visit. Due to the care that I received, my level is great, and I have lost 30 lbs. I highly recommend the Conyers Walk In Clinic. Thank you for your service to our community! Dr. Peterson

I had a great experience here. Everyone was very professional and friendly. I will definitely go…read moreback.

Unfortunately the doctor at this office didn't do a single thing during my appointment except…read more express his fascination with my line of work. He spent 20 mins talking about my job and expressing his interest in my career. He didn't even view my CT Scan or charts until I asked him to. He did nothing. After the visit, I immediately contacted another neurologist who luckily was in the same plaza as his, they have since scheduled me for MRI, prescribed meds and the doctor even suggested vitamins they may help with my symptoms. I would NEVER recommend this office to anyone that is serious about their neurological health.

Ive been to 2 other neurologist (VA and Emory), Dr. Tesfaye was the only one willing to at least…read moreorder an MRI and supportive supplements for my nerve issues. We are still working, but I have no issues thus far.

Dr Abbassi is such a sweetheart and motivational I went in…read morefor his weight loss program and with his continued support I have been able to lose 15 lbs so far. I am so happy to be connected to a doctor that cares for your inner being along with your outer being. i would highly recommend Dr Abbassi to everyone!

I was skeptical bc of reviews i read online in reference to the new nurse practitioner. Honestly…read moreher name is Lisa and she was amazing! She listened to me jumped right into running test to help with what I needed and we clicked! I scheduled my next appointment with her. She is very knowledgeable and I fully trust her with my health care! I feel it is hard finding good doctors and if you find someone that listens to your medical needs and jumps on a solution or how to find solution then you have a great one! Also she had great bedside manner came in introduced herself. I feel people should ignore negative comments and check it out for yourself! Have a blessed day!

Their front desk staff are the rudest of any doctor I've worked with. I have had a migraine for 10…read moredays, and urgent care doc says I should seek immediate neurology care. This practice says they won't see me unless my primary care sends them a personal referral letter. The primary care sent me to urgent care, and urgent care tells me to see a neurologist immediately!! These people clearly only care about their money, not patient care. Go anywhere else!

The doctor is great!! The customer service from the front desk/ receptionist is GOD AWFUL!!!!…read moreNastiest attitude I have ever come across! If you can bypass her then it's a decent doctor's office.