Voyage roofing made getting a new roof easy. The team arrived promptly and got right to work. They…read morewere diligent and efficient. Over they made the entire process very easy and the new roof looks great!

From the owner: At Voyage Roofing, we specialize in Roofing, Siding, Windows & Doors, and Gutters--providing expert…read morecraftsmanship and durable solutions that stand the test of time. Whether you need a full replacement or a quick repair, we've got you covered!

Estimator came and we discussed the job. Talked about 2 options. I asked for price of each and was…read moretold I would have estimate that evening. Received 1 estimate 36 hours after it was promised and it WAS NOT what we discussed and way over priced The estimate included work the estimator told me could not be done. Owner called me trying to justify the price. That was another joke! Told be just the dumpster to remove the debris was $500. Problem being the estimate said debris would be taken away in a pickup truck. Pretty bad when the owner doesn't know what's in the estimate. Other companies gave me line iten costs Tall Pines was just a lump sum. WATCH WHAT YOU ARE GETTING!

Great job, great price...very satisfied with the quality and professionalism of the work.read more

Amazing service! I had a ice dam on my roof and within 10 minutes of contact Rich reached out and…read morecame over later that afternoon. He cleaned the ice dam up perfectly, inspected the roof and attic for causes, and explained to me clearly and excellently what might have caused it and how to proceed. He even was very honest about what services he could offer that he personally wouldn't suggest in my case and really gave me confidence and trust in him. I would highly highly reccomend them for any roofing work, amazing service and excellent pricing and price planning.

Rich patched up a woodpecker hole for me. It was a relatively small job that I couldn't find anyone…read moreelse to do. However Rich responded quickly and was able to get it done seamlessly the following week. Not only was the work completed in a timely manner, but also at a reasonable cost. I would give Rich my highest recommendation.

We had a gutter issue and called on Savage & Sons to take a look. Dan came out the same day,…read moreassessed the problem, and a practical solution. He completed the work on the spot and as it was a 15 minute fix he refused any payment. Rare to find someone as responsive, knowledgeable, and personable.

see my prior message from 7 years ago. At that time this company left us no choice but to take the…read morematter to small claims court as they never came back to do the work we contracted with them to do (remove & replace plywood on roof prior to doing new roofing job) and they never fixed the parts of the new roofing their employees did and, they admitted the roofing was not done right by their employees, so the Court issued a JUDGMENT in our favor against this company which remains active on Court records for 20 years.

I paid Summit Exteriors $2359.00 for hail damage to siding and cutters. Met Nick and Tracy early…read moreon but the work was never done. Summit has changed name to Rochester Roofing. All summit contact info has been delete. Many customers have reported same issue To NYS AG and better business bureau with no response or funds returned drum Summit.

Update 02/17/26: Unresolved (This review was originally…read moreposted on Google and I'm adding it here for transparency.) 12/12/24: Still unresolved 06/16/24: Summit Exteriors did respond publicly to my original google review, but the main issue is still unresolved. I have not received any direct outreach by phone or email, even though they have all of my contact information. I also sent a written request in an effort to resolve this outside of court, and I did not receive a response. The outstanding issue is a refund for two skylights that were canceled prior to installation. As of today, that refund has not been issued. To be fair, the roofing installation itself appears solid. The crew worked hard and the roof is still intact. That said, there were several issues with communication, scheduling, and follow-through. Original scope of work included: GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Installation of two additional skylights (with framing and drywall work) -Complete gutter replacement (Hidden Hanger Seamless Gutter System) -Hardwood decking replacement Work that was completed: -GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Complete gutter replacement -Decking was replaced, but not with hardwood The two additional skylights were canceled before installation due to scheduling delays and weather concerns. At the time, my priority was replacing my aging roof (it was over 20 years old, with missing shingles and risk of water damage). I started requesting a refund for those skylights before the job even began in August 2023. The refund is still outstanding. During the project: The start date was delayed due to transportation issues, which pushed work into rainy weather. I experienced ceiling staining inside that required repair. Interior touch-ups were handled by company staff rather than a professional painting contractor. Landscaping was damaged during the job. A complimentary house pressure wash that was promised was never completed. Insurance assistance resulted in partial coverage (around 15%). Communication became noticeably more difficult after financing was finalized several months before installation. It was often hard to get updates or clear answers. While the roof itself seems to be holding up, the unresolved refund and the ongoing communication issues have left me disappointed with the overall experience.

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

They quoted me $90,000 for an addition collected $4,500 from me. I waited 8 months and the price…read morewent from $90,000 to $129,000 and no longer included the wood siding or flooring. They let me know this price change one week before breaking ground. I would not let them change a lightbulb for me. American Custom never gave me my money back. I brought them to the Better Business Bureau where they lied multiple times and I had proof of their lies. I spoke with the architect that American custom used and he stated he said he did not even get $500 from American Custom. They cut a hole in my dry wall about 3' x 2' and made a disaster with dust never cleaned up their mess and never even offered to fix the hole at the end. American Custom was here for a total of 10min when they cut through the drywall (which I have on my ring camera) when they cut hole. They were in and out. So I guess it's $4000 to cut a hole in drywall? If you have a project, don't do it with this company. American Custom is not trustworthy and definitely not honest.

We are gathering several estimates for work we need done on our home. I spoke to someone in the…read moreoffice last week who scheduled an appointment this afternoon for Kevin (she said he was an estimator) to come to our house to see what work would be required and hopefully to give us an estimate. The appointment was set for 1:30. When there was no sign of Kevin by 2:00 and we hadn't received a call to say he was running late, I called the office again. I don't know if I spoke to the same person, but as it turned out when our appointment was entered into their system, the person doing so somehow neglected to push the button that would actually assign this appointment to Kevin. She called it an "honest mistake." It was a pretty big mistake and had I not called the office, we wouldn't have even known there was a problem. We decided to call another company for an estimate.