Recently got work done on my car after it was damaged in a parking. The staff at Gerber worked with the other persons insurance company to repair my car quickly and with as little inconvenience to ma as possible. There's an Enterprise rental location on site so you drop your car off a d pickup a rental at the same place which is great. Thanks again guys. read more

I never write reviews but this place absolutely deserves it. Insurance company pointed me in their direction and so happy they did. They made everything unbelievably easy from the paperwork, repair and rental car from Enterprise next door. They even finished my car early and it looked brand new. I believe when a place does an amazing job it should be recognized. read more

My car was rear ended and my insurance company recommended Gerber. It was the only shop nearby. Huge mistake. I went to pick the car up and the rear bumper didn't line up at all. Ryan told me to pay for it anyways. When I refused he became very hostile and told me not to have an attitude. I asked him if he was serious, and he said we're done here! Ryan should be fired immediately. Terrible experience. read more

Gerber Collision & Glass - Rear bumper misaligned - Body Shops Near Me - Anthem, Arizona

Javier did an AMAZING job on my car!! I had damage from metal trash on the freeway, and within 2 weeks was able to repair it like brand new. Everyone was very communicative, extremely pleasant (especially Cassandra), and worked very diligently to complete it within the time frame from day 1. The original estimation was higher than the actual cost, which was such a relief! Thank you Gerber Collision Team!! read more

Gerber Collision & Glass - Body Shops Near Me - Anthem, Arizona

From the minute I walked in the door and was greeted, to the specialist that analyzed what was needed was a very amazing experience. This business made my experience enjoyable. They gave me status updates and when the car was finished. - it looked like new Susan from Anthem read more

I took my friend's 2010 Toyota Camry for front end accident repair in April 2025. The work was performed right on schedule and to perfection. I am very pleased with their collision repair service and recommend them. read more

These folks will try and mentally prepare you for their work by preemptively stating Toyota allows for up to 7mm difference from one side of a part to the other. Everyone take out your ruler and stay far away from these people. Furthermore, it must have offended them that I mentioned how that didn't give me a lot of confidence in their capabilties, because they contacted Geico and refused to service my 2025 Toyota Tundra Limited. By my estimation due to fear of being held accountable for less than quality work. None the less, I appreciate being turned away as I was able to go with someone much more capable and knowledgeable. read more

Brought my car to gerber collision with damage to the quart panel. Was told it would be about a 2 1/2-3 week at most timeframe. And I was given an estimate with a low end and high end. After I left my car is when the troubles started. First I was promised updates. Which they did do. But every time I was given an update. I would call and they would tell me they were still working on the same part. Two weeks and they were still working on cutting. Then the estimated time it would be completed started to be stretched out. When I asked why my car wasn't going to be completed when it was promised. I was told that the corporation looks at numbers and the amount of cars that get done a month. So basically cars that were easier to move out were being worked on while mine sat. After that statement I got the manager involved. He is a very nice man and probably the only saving grace of gerber. He ended up getting me a rental car. Unfortunately. More delays and more delays and then we were almost at two months of my car being at the shop. Which was absolutely infuriating. Gerber needs to rethink the people they hire and hire for quality and reliability. The receptionist was very nice and the best part of gerber. She's very empathetic and understanding. So no I would not recommend gerber to anyone looking for collision or glass repair if you're looking for a fast repair shop read more

I'm giving Gerber Collision & Glass a 3 out of 5 star review. The body work itself was excellent. My car looked brand new when I got it back. The technicians were clearly skilled and experienced. However, the customer service could have been better. I was disappointed that I didn't receive the nightly text messages I was promised. I also had to call multiple times to get an update on the status of my vehicle. This was frustrating, as I was without a car for longer than I anticipated. I would recommend that they improve their customer service communication by sending regular updates to customers on the status of their vehicles, even if there is no change. This could be done via text message, email, or phone call. Being honest and upfront with customers about how long the repairs will take. If there is a delay, communicate that to the customer as soon as possible. read more

My advice is to go somewhere else. This place has a huge turnover. We had them repair our truck about 5 years ago, but the inner clips to the rear bumper failed, and It took them almost 3 years to finally fix the issue due to the turnover. Each time we called to get an update on when the clips were in, it would be someone new, and we would have to start the whole process over. Go somewhere else read more

In the beginning I did feel like this business had great customer service because of their weekly update calls. Ryan did provide update calls, even though they were usually to indicate the car would AGAIN be taking longer than expected. However, what was most disappointing to me is when shop manager, Mike Smith, called me in lieu of Ryan to let me know my vehicle would AGAIN not be ready on the day they advised (which was supposed to be Friday that week). I asked him when for certain because I don't have a rental car. Mgr. Mike said he had the weekly meeting with staff that morning and he said he could guarantee me, 100%, no questions asked, that my vehicle would be ready on June 19. I called on June 18 and spoke to Vanessa, asking if my vehicle was still on track for June 19 (so I could arrange my ride, as I live in Prescott and this Gerber is in Anthem). Vanessa said it was still set on schedule for completion on June 19 and that Ryan would call when it was ready for pick up. Late afternoon on June 19, around 4:30, Ryan left a voicemail indicating the vehicle will NOT be ready today but it would be ready June 20. This is what really bothered me. Mgr. Mike broke his promise to me and I never heard from him again. No apology, nothing! If I was that manager, first thing Monday morning I would have met with staff and directed that the vehicle he promised for Wednesday, June 19, needed to take priority until complete. He should have been on staff every day making sure everything was getting done timely in order for him to be able to keep his word. Obviously his word means very little. So, as it goes, I didn't have a ride to Anthem on Thursday, so I had to wait until Friday to pick up. I called Vanessa at the shop Thursday to explain, and told her, "I don't have a ride today because your shop manger promised it for yesterday, and that's when I had someone to take me. I'll have to wait now and pick it up Friday." Vanessa didn't offer even the tiniest bit of interest or concern. She didn't say that as an employee of the shop she'd like to offer her apology, nor did she say anything even remotely comforting like, "oh I understand, I would be frustrated too, I'm so sorry it took longer than expected." She acted like it was no concern of hers that I was upset and frustrated, and she simply said, "ok." Then, when I finally got to the Gerber shop in Anthem on Friday, June 21, I met with Ryan to go out and review the repairs. He brought up that he heard I didn't have a ride on Thursday but that he really wanted to send one of the parts in for repainting on Wednesday, because he knows "how picky I am" and he wanted to be sure it was perfect. First, according to an update call I had from Ryan at least 2 weeks ago, the vehicle at that time was getting ready to go to paint, so why would he just be seeing this "imperfectly painted piece on the very same day the car is supposed to be given back to the owner? The "picky" comment offended me because I had never met Ryan before this, and only talked to him on the phone prior, and the only thing I told him is that I have had shops try to match paint before and it doesn't usually look very good. Then, I also offered to pay the difference in labor and materials if they would be willing to paint the entire car, just so that I could be certain all the paint would match up, but Ryan told me they're not allowed to do that. Just because I asked two questions about paint matching up. I don't think that makes me an overly picky person. I wouldn't ever use this company again. Breaking a promise in the business world tells me everything I need to know about a company. read more

ZERO STARS!!!! BUYER BEWARE!! We needed repairs on our vehicle and came here for an estimate. The charges and fees took up 4 pages front and back and the repair amount was wayyyyyyyyyyyyyyyyyyy over priced. They were double than what we actually paid for with a different collision center! I told the service guy that I am a veteran and he said that "it didn't make a difference" because there were no discounts for the repair. Needless to say we did not get our car repaired here and we will never go back either!! read more

Our brand new Caddy was rear ended by a cleaning service in front of the main gate at the Country Club. The repair was outstanding and extremely well done. The kept us updated daily with the progress. Our insurance company handled everything and was cheaper than their estimate. Strongly recommend Gerber Collision if your car needs repair. read more

I had some Jack wagon pull out next to me and drag their front end across the side of my F 150, leaving white paint along the side. Gerber only had to remove one part to repaint and buffed out the rest of the damage. Great repair in little time read more

I was rear ended by a drunk driver on July 31,2022 Waited 2 months for parts, finally got a date to bring in my car. September 23,2022 Later on I received this text message from the General manager Mr Matt Smith "Update: Hi Hugo. We have updated your estimated completion date from (Pending) to 10/07/2022. Gerber Collision & Glass. www.carwise.com/e/4iSK9j" After I received a second text message "Update: Hi Hugo. We have updated your estimated completion date from 10/07/2022 to 10/11/2022. Gerber Collision & Glass. www.carwise.com/e/4iSK9j" After I received another 6 text messages indicated that they date of delivery of the car was changed This is the 7 text messages that I received Update: Hi Hugo. We have updated your estimated completion date from 10/21/2022 to 10/26/2022. Gerber Collision & Glass. www.carwise.com/e/4iSK9j On October 25th I sent the Matt Smith this text messages "I need the car!! You are taking to long! Should be done by October 7. I am very disappointed with your service and will reflect on the shop review " After I pick up the car I note that tail gate light was not working . On October 28 I sent this text messages "The tail gate light are not working! Please let me know when I can take up to fix." In November 2,2022 The tail gate light was not working I sent another text message "The right side tail gate light is not working! As you mentioned, please order the parts and let me know when you can fix Thanks " On December 1 I sent another message "Now the light on the left side is not working. I will bring tomorrow morning. Thanks " After this text the general manager don't have the courtesy to call me back or send me a text messages with the update.. I have to take the car back to the shop 5 more times after was delivered.. made an extra 230 miles. The car was fixed today December 22,2022 more of two months that was promised!! I have to pay from my own packet more of $330 dollars for the car rental . Please don't take the car to this shop.. very poor customer service and the General Manager Matt Smith have to learn about basic costumer service and to return phone call and text messages Hugo S read more

Rude, disrespectful and dismissive Spoke with Jennifer The only reason we went with them is because the other persons insurance delegated them read more

Such great work!! I was rear ended and need to get my bumper fixed and they did a great job and so fast too! I dropped my car off Monday and it was done on Thursday! My bumper is so shiny now and the staff was all so great! The price was half the dealership and after the guy came out and took pictures, they emailed me the quote within the hour. Highly recommend!! read more

Gerber Collision & Glass - Before getting bumper fixed - Body Shops Near Me - Anthem, Arizona

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I needed some body work done on my 2012 Camry. After getting the insurance check, I did my due diligence and got 3 quotes. Gerber's quote came in 2x as much as the other two shops, and double the number of labor hours, because one of the dents was "very complex" and would be hard to repair. The other 2 places said it was routine work. Gerber's prices for parts was also higher - around $1100 - compared to $788 at the shop where I had the work done. Gerber was also the only shop that said you had to stay in their waiting room while they put together the estimate - both of the other shops where I got quotes did the vehicle walk-around with me and pointed out areas and explained their estimates thoroughly. I also learned from a friend that her 2-week job ended up being 5 weeks because they had difficulty installing a front bumper on her foreign car - she was told it was taking extra time because they were looking for someone in the Valley who could do the work. If you get a quote for body work here, make sure you get at least one more for comparison. Buyer beware. read more

This place is horrible! They have had my car for two weeks to replace front bumper and it still isn't done!! No updates, and the receptionist is the worst! The only thing she knows to say is "when I get the keys the car is done" very difficult to speak to a technician to get any answers. If you need a quick turn around, this place is DEFINITELY NOT THE PLACE TO GO! read more

If I could give no stars I would. This company over charges insurance companies. They tripled the amount of a car part that I needed, to over charge my insurance company. The part didn't work with my car and they refused to fix their mistake. I am stuck with a part I cannot use and missing the part I need. While they have an extra $3,500 in their pockets. This was the worst customer service experience I have every had. I hope that people read this review and stay away from this company. read more

I worked with Mike and he was so friendly and helpful. Was able to give me a great fix. Great customer service, if I need to get work done again I will be coming here! I don't often leave reviews but they were able to help in a stressful situation. It is not often you find a business that shows this much kindness to their costumers. I definitely recommend coming here and working with Mike! read more

I had repairs done at a different collision center and brought my car to Gerber of Anthem as a last ditch effort to try to make my car look how it was supposed to. Wow! Am I happy! Sal and his crew took care of my car and made it look awesome. I would definitely recommend Gerber Collision of Anthem. They did a phenomenal job and made me very happy. Highly recommended!!! A+++. read more

Poor customer service and seems have a little "to close" relationship to the ins company therefore is looking out more for them then their customer. read more

Brought my 2002 Volkswagen Golf in to have the center console repaired. Almost immediately after making the appointment they had to push it out another week. They informed me that they couldn't find a part, the part in question was in good shape which they said that they would take it off and clean it, which they didn't do. They installed the ashtray wrong, it was sticking out of the center console, I didn't see it till I got home. They scratched my original ashtray, I had to pull it out and clean and refinish the part. They nearly broke my ashtray, the clips that hold it in place were pushed down flat. Installed parts poorly, had to go home disassemble it and install it correctly. Had to repair broken areas that were forced apart. The center console has a huge gap, I wouldn't have accepted the part. They broke my glove box trim, lost the screw caps that go onto the center console to cover up the screws. When I brought it up the guy at the desk said it didn't have them, pulled up the pic and there was one on the passenger side, the other probably got dislodged when it was damaged. Told me he could find the caps so tough luck. I should have done the work myself, but as it was an insurance claim I had to go through Gerber. I had great luck in the past with other cars, but I won't ever use them again. Poor quality parts used, poor quality workmanship, and even poorer customer service. Do yourself a favor and take it somewhere else read more

Gerber Collision & Glass - Shows the difference in the passenger vs driver side gap. The gap is in between the center console area and the trim - Body Shops Near Me - Anthem, Arizona

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Took the emblems off of my new car without an appointment. Did a great quick job. Would definitely refer to other friends and family. Nice clean shop and very helpful people. read more

Amazing service. My parts took 4 months and they kept me informed the every step of the way. Amber made sure my tow truck arrived quickly and that I was taken care of from the begining. Lee advised me on whom to track down at dealer and national level to work on getting parts sooner. Lee made sure my rental car was taken care of so I wasn't out of pocket after my insurance money ran out. My SUV looks like new. Thanks guys!!! read more

I've used other collision and auto repair companies in the valley and have had pretty good experiences. I found the staff and communication from Gerber Collision in Anthem , to be the best that I have ever experienced. read more

Great job with estimate and setting up appointment. Honest opinions about other work I could have had completed beyond my insurance claim. I appreciate the kindness and honesty. Highly recommend this location. read more

Dangerous business. Do not take your car there. I was struck in anthem. Flat out other guy's fault. He entered library parking lot doing 40 and hit me on wrong side of the road. Front to front. It was Special Ed teen on learners permit. He got very upset and immediately ran to passenger side and confronted my 12 year old. It was obvious he had some mental issues. His mother was apologetic but did not have insurance info. When I called later to get it, father went crazy. Demanded to see car before giving and declared he was not responsible for all cost. He then called insurance company and got Gerbers phone number, my chosen repair shop. He called them several times trying to tell them not to repair the car. Gerber so unprofessional, took his calls. I assured gerber he was off ( and he was arguing with me and insurance company), and yet they changed their assessment based on his complaints. His insurance, so frustrated at his anger cancelled his policy. In Gerbers rush shoddy job they did not check under car on a front end collision. Doesn't that seem basic. 10 days later, while replacing my tire different shop, repair guy tells me frame is cracked and detached from tire and the only thing holding wheel on was a single thin rod. His face was in shock. It had to be welded right there. I had driven probably 500 miles like that risking my children and any person on the road's family. Gerber is the worst, ran by fools. Why they were taking random strangers calls unrelated to the customer is amazing. read more

Started off on the right foot, Allen and Cory always keeping in contact with me about the status of my car. Went to pick up my car and as I walked up noticed a huge crease in the paint which happened during the accident. They "didn't see it"..I was told. I even had to point it out to them! They took it back again, after they had it for A WEEK! Got it back the next day and there was now a gap between the headlights and the bumper! I again had to point it out because they couldnt tell what I was talking about. They tried to "fix it" in front of me by pushing in my bumper-no go, didnt work. Then they decided to argue with me that because my husband said not to touch the aftermarket headlights, that they couldnt fix the gap..the headlights had nothing to do with it! CLEARLY it was one excuse out of another! This new gap was not there when we had gone to pick up my car in the first place..it appeared after they fixed the crease! How would they feel if they had this run around with their car?! Took it home because I was done with being argued with and my husband, removed the bumper to find the bumper bracket was tweeked and needed re adjusted, after my husband did that, we were able to make the bumper slide back into place..go figure! I think they are lazy and only do the very minimum that needs done. I had to point out two flaws to a car technician! I would save yourself the agony and go to someone you can trust! read more

Don't waste your time Two girls at the front desk talking to each other didnt even pay attention to me when I walk in the door, They were yacking about their lunch...I said I would like to pick up my car, They handed me the keys didnt say anything to me. I went out to my car and it did not look good, like they had forgotten to finish the job, paint was still chipped in spots I had specifically asked Corey to fix and he had agreed. I went back in to speak to Corey, he. seemed more involved with his cell phone then worrying about what I was talking about. He agregued with me that those were not in the estimate, BUT I had asked him to fix him at the time of drop off and he had said "Sure no problem" He barely even looked up from his phone., he didnt offer to fix the issues and just said it isnt covered and they didnt do it. I will not be back and will not recommend them. read more

I just got my car back from having the front end repaired. It looks brand new again. I was impressed with the updates on the status of my car and how thorough the staff was with working with my insurance and taking care of my rental car. I was also blown away with the kindness I was shown throughout the entire process. I would recommend them to anyone! read more

I brought my vehicle in with expectations of just a quick job. But, when the Advisor, Mike, explained everything to me and was honest and sincere when explaining how the process works etc. I realized I was dealing with a first class establishment and a strong member of that team. Thanks Mike and your coworker at the front desk. Regards, Tom G. read more

Just took my son's car there after a friend replaced the bumper for me. We weren't sure it was properly installed. It looked good but weren't sue about underneath. I asked them to look it over and make sure it looked good. He took it back without hesitation and added some screws and checked it out and sent me on my way. I truly appreciate the friendly service and peace of mind he just gave me. Thank you for your kindness. read more

I experienced a hit and run accident and the back of my vehicle was completely smashed in and the bumper was hanging off . My insurance company sent my car to Gerber, and it was definitely making lemonade out of lemons! They let me know when they received my car, and gave me a date of when they would be done. Jeff send me a text almost every day, and sent pictures of the progress of the repair. The car was done several days before they had said it would be. When I picked it up, it looked like a new car! I could not have asked for a better repair and better service! I would highly recommend Gerber to anyone....... read more

After having an accident in July I was referred to by my insurance company. They stated they were on some type of preferred list. Well it turns out the list means they can literally treat you worse cause your on the guaranteed money list, so they basically screw you over on all your values and get away with it. All they wanted to do was total out my car, so they did not have to deal with it making up things like soil-age on the seats. The seats are black and leather how could they possibly soil? Everything simply wipes off with 409 and a rag. My insurance company really let these guys run the show which was really sad, because not only were they screwing me over they were taking advantage of the insurance company as well. They are blinded by the fact that they rather total out a car than fix it. Well instead of taking it to them I decided to fix it myself. After about 1500 dollars and some sweat equity it was back to normal. They stated that the job would have cost over 9k to fix the car. Just be warned, you've already read several bad reviews, and here's yet another one. Not only will they take you and your car for a ride, they will damage your insurance company in the process. Stay away from these guys they do not understand how business works. Allen is the guy that is the worst stand clear when you see him coming. Their decision is final and the insurance company simply listen and move on. It might be time for a new insurance company. Pretty sad after 23 years of loyal service only filing one claim with these guys now its time to shop for new insurance that does not associate with Gerber Auto Body. read more

Gerber is the best, and luckily they are a USAA preferred repair facility. They have repaired two cars for us and both times did a great job. Their work was flawless and the paint work was a perfect match. They were extremely customer focused and communicated well. read more

My car was hit on the driver door so I took it to Gerber. The body work they did was actually good, but the window replacement not so good. First of all they used the wrong color tint on the window, it did not match the original. So then they had to take that off and put on the correct color tint. In the process, they scratched the glass. Also when opening the window part way, you can see the shoddy work, the tint doesn't cover the entire window. read more

I brought my car into Gerber where I was given a fair estimate for time it would take along with how much it would cost for my car repairs. Corey, the manager, was not only able to get my car looking back the way it should but also was able to get my car all fixed sooner than expected! There was great communication with this store from the moment I first dropped off my car. I highly recommend this store! Great service that went beyond expectations! Thanks to everyone at Gerber Collision in Anthem. read more