Robert and the team at Caliber Collision team fix my Tesla didn't even see the curb car expertly had an undercarriage issue on my Tesla and a dent in the rear trunk and quarter panel. Yhey did a flawless job, even assisted me and my rear taillight had a corrosion issue! Highly recommend read more

Caliber Collision - Rear trunk repair - Body Shops Near Me - Phoenix, Arizona

My daughter and I walked in today to see what they would charge to replace some clips for her front bumper. Jordan took the car back to look at it and was able to replace 3 of the clips at no charge-I was not/did not expect that and was so happily surprised! He was very easy to talk to and explained things to us both. We will be back to this location for sure if ever needed! read more

I needed auto body and Caliber is in my community. So I stopped by to set an appointment for the work. I entered the building at 3:00. There was one customer sitting and waiting. No receptionist, but an employee soon emerged, (red beard). He walked right past me to address the person waiting. No, hello, I'll be right with you, nothing, like I wasn't standing right in front of him! He spoke to the gentleman and walked out the door to assist him. I continued to wait, no one else. I walked outside stood right next to him, nothing. I took pics of the damage to my car and left to find a company that understands customer service. I guess that why you have a 3 1/2 star rating. read more

The 53rd Ave., Peoria booked my vehicle for repair. When I was doing walk around they asked if vehicle was electric. Yes, the vehicle is only electric model. They had to schedule car to be taken to Norterra location that handles EV. I don't understand why they don't routinely ask if vehicles are electric model. Ended up using a different provider for repairs. read more

Honest and transparent. Everything you want in a body shop Cameron is the best at the location off Bell and 23rd ave

Fantastic service by this Caliber team. They provided us an online estimate and updates throughout the repair process. They also work directly with Enterprise so you can easily have a rental car set up for this location. Super convenient! We also appreciated how quickly they connected with our insurance company and took care of everything for us. It was a worry free experience! read more

Great experience! Dustin was wonderful to work with and the staff was also a pleasure. They fixed my bumper and paid for a new camera to be installed that they weren't responsible for. read more

Outstanding! I am beyond pleased with Caliber at Norterra. Seamless experience the whole way through, done in a timely manner with great communication. I highly recommend this shop. It's not always this easy to find a place with such excellent people, customer service, and quality work. Just top notch. To Robert, Meagan, and the technicians you guys are awesome thank you very much! -Kyle read more

As promised Caliber Collision made the bumper replacement as easy as promised. The ordered the new bumper and painted it to match our call. They called us and told us the bumper was ready, to c'mon down. My son left and returned sooner then expected. He said Caliber had the new bumper installed in 20 minutes flat. And of course they warrant their work so we know they did it right. They are real customer oriented pros! Thanks again Caliber! read more

Caliber Collision - New Bumper Installed in 20 Minutes! - Body Shops Near Me - Phoenix, Arizona

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Brought car in on a Friday to have pictures taken for an estimate on front bumper damage! Had some minor damage to the rear bumper so I asked for a separate quote for that. Was told my quote would be back on Monday. Didn't hear anything so I called Wednesday night to find out what was going on. They emailed me a quote an hour later that was over $8000 for the front bumper and some very minor damage to the rear bumper. My car is worth less the $14,000! How is a front bumper and 2 smalls dents on the back bumper cost over 50% of the cars value?? I knew I was being hustled so I got another quote done and they were $1300 cheaper to fix the front bumper. Sent Caliber an email the night the quote was received and they never cared to email me back. A customer should never be put l in a position where they have to call and track you down for an overpriced estimate read more

The initial repairs took longer than expected. I wanted to keep my car until parts were received but they said they'd prefer to keep the car. Needless to say, parts didn't arrive timely and the repair process took longer because damages that i reported on arrival were not documented and ignored. A couple weeks later, i bring the car back because the bumper is not affixed correctly and the water reservoir does not and has not worked. Said they'd order parts and get back to me. I'm still waiting 1 1/2 months later. I'm so disappointed and will not allow my insurance to send me there ever again. read more

Horrible. Store manager is a joke. Rude, and unprofessional. I had my KIA towed all the way from GILA BEND, AZ ... 2+ hours ... to have the vehicle just sitting there for 3 days without being inspected. I filled out ALL paperwork and scanned it over to the office ladies. I came in on that third day to finally ask about my vehicle AND the status... the manager along with Trullio... we're both rude in person and on the phone. They started off lying to me saying that the vehicle was in the back getting inspected as we were speaking. LIES! My vehicle was parked out on the side and hadn't been touched since It got towed there. The store manager told me it would be many weeks as they are busy and have many vehicles. Prior me getting it towed there I confirmed with the office if they had availability to work on my vehicle in a timely manner as I work full time and need my car! Long story short after the lying and ridiculous behavior from this company, the store manager said I could take my vehicle elsewhere if I had a problem with anything... are you serious? They were going to be paid in full by my insurance, my co pay, along with the vehicle ready and available for them with all paperwork filled out. Hmmm... Well I called my insurance and got my vehicle towed out of there!!! The next place that worked on my vehicle was at least transparent on the time frame and kept me updated. DO NOT GO HERE. BUNCH OF CLOWNS. read more

Just had my Tesla fixed at Caliber, Tullio was my service advisor, straight shooter delivered a week early and my car rolled out like new! I appreciate the whole team! A+ experience! read more

Very rude customer service stopped in to drop off a vehicle. Lydia, the receptionist automatically assumed that it wasn't one of the insurance that they were working with, and tried to deny the car. The guy from the bank came out really rude, was like oh my God Jesus Christ we don't need no more vehicles I wouldn't recommend this place very unprofessional. read more

Amazing service from these guys. Did a chip repair on the front hood. Quoted us a great price. Amazing time efficiency, and most of all, exquisite customer service. 100% recommended for any car repair. read more

My car needed a fender, headlight, and bumper repair and our service advisor at Caliber Collision Happy Valley, Tullio was AMAZING!!! He and the receptionist were prompt for all my appointments and very easy to work with!! From making my initial inspection appointment to scheduling and completing my repair everything went extraordinarily well!!! In fact, my car was finished ahead of the ETA and was beautifully done!!! Tullio even noticed a wobble in my steering column and mentioned that my vehicle's manufacturer had a recall out for that very problem!! He even recommended the best dealership to take it to for the recall completion!!! Definitely went above and beyond!!!!!Thanks Tullio!!!! You ROCK!!!! read more

Customer service is not very good. Went in there to get an estimate as most places take walk-ins, snap a picture and will send you an estimate, however this was not the case. The lady at the front desk said we are booked till July (2 months out) even for an estimate. So basically telling me, we have so much business we don't need yours. Didn't offer to schedule an appointment or anything. She seemed as if I was a bother to her business. Disappointed for sure on how it was handled. read more

Tullio was great, he stayed in contact throughout the entire repair process and my car looks like new again. Would highly recommend Caliber Collision. read more

Wow, where do I begin. I was absolutely dreading starting the process of getting my car repaired. I made an appointment with Caliber based on the reviews and the experience did not disappoint. Tullio made the dread go away and made the experience great. I would recommend Caliber Collision to anyone needing bodywork. They are friendly, timely, and go above and beyond to make your experience great. If you need any work done, I strongly recommend working with Tullio at Caliber Collision! read more

My vehicle was broken into while staying at a hotel close by the Happy Valley location. The passenger's side window of my vehicle was busted out which left my vehicle without a window and unable to be secured. I began calling around several shops in the area and they all said they would not be able to help me for about 3 days. I was in a bad spot and was facing the possibility of having to drive the 7 hours drive back to Albuquerque and endure the remainder of this trip without a window. I stopped by Caliber Collision located at 24615 N 23rd Ave. I walked in and was greeted by a gentleman named Frank Metza. After explaining my situation to him, Frank called a dealership and was able to get me a side window within two hours. Having empathy for my situation, Frank dropped what he was doing to help me replace my window. There were scratches to my passenger's side door as a result of the break in. While other shops couldn't, Frank and his crew prioritized me and took extra time to wash and clean the exterior and interior of my vehicle, replace the glass and buff/work out the scratches to my door. I would recommend this shop to anyone because Frank Metza and his team are absolutely amazing!! Frank, thank you again for all your help! read more