I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

A rock hit my windshield and cracked it. I reached out to H&A for a quote and they responded in…read moreminutes. I had used them before to repair a crack but knew this one would require a replacement. Jason gave me a quote for after market glass and also OEM. Because my BMW has heads up display and other safety features through the windshield he explained why I wanted OEM glass. Afterwards I did my own research and determined he was spot on. No pressure from Jason. He just let me know they were there when I was ready. Then I left town and it was an entire month before I got back to fixing my windshield. H&A is an approved provider through my insurance so the process was so easy. Within 30 minutes, Jason had the authorization from my insurance company for the replacement and calibration needed. Horatio called me and let me know he was on the way. He and Wilmer got right to work. In less than two hours they had my windshield replaced, did the calibration and drove it to make sure everything was functioning properly. They even were kind enough to move the sticker I need to get in our work parking lot from my old windshield to my new one. Horatio and Wilmer were both professional and efficient. I could not be more pleased with how easy H&A made the entire process. Thank you so very much. If you need your windshield fixed or replaced, this is who you need to call.

Great service! Made an appointment same day, quick response with a great deal! There's a waiting…read moreroom, so I was able to work while they worked... I was in and out in under an hour. Friendly team, windows look great! Thanks again ;-) have already referred one person!!

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

service was top notch. they were quick to get my windsheld replaced and great customer service…read more Thank you

I had a windshield repaired by Safelite back in September, and thanks to the constant temperature…read moreswings over the winter, the crack started spreading again. Since the repair supposedly came with a warranty, I called expecting a simple follow‑up fix. At no point was I ever told that Safelite refuses to repair the same spot twice and automatically pushes you into a full replacement instead. I only found out when I suddenly received an email and text saying my replacement glass had been ordered -- for an appointment I believed was for a repair. When I called to clarify, I learned they had reopened my original insurance claim without my consent, which meant I'd now be responsible for my deductible. My deductible is high, so it was cheaper to self‑pay. I asked them to cancel the insurance appointment, and I booked a new one online with my credit card. Instead of canceling the original appointment, they simply changed the date, which made no sense and honestly made me wonder if they get some kind of commission for keeping claims open. On the day of the appointment, they asked to come early. I rearranged my work schedule to accommodate them -- only for the technician to show up with a windshield that was visibly scratched. He told me I'd have to reschedule because they needed to order another one. So I took time off work for absolutely nothing. I rescheduled for the following Tuesday and again rearranged my schedule because it was raining and the work couldn't be done outside. At 7 AM that morning, they called asking to come early again, which I couldn't do. Then they informed me I suddenly had a $100 balance due. I had already paid in full, and there was no balance when the first technician came out. The representative couldn't explain the charge and seemed to imply it was because of the reschedule -- even though the reschedule was 100% their fault due to the scratched glass. I told him I wasn't paying another cent and asked him to at least check the glass before coming out. I called the 800 number when they opened, and they also couldn't give me a valid reason for the extra charge. Around 10 AM, the technician called to tell me the new glass -- the replacement for the scratched one -- arrived cracked. Not scratched this time. Cracked. Two defective windshields in a row. Either their quality control is nonexistent or the glass is being mishandled, but either way it's unacceptable. He said his manager would call me right back to reschedule. An hour passed with no call. At that point, I called the 800 number again and canceled everything. My windshield crack isn't spreading, and after all this nonsense, it's simply not worth the hassle. Between the misinformation, the unauthorized insurance claim reopening, the defective glass twice, the unexplained $100 charge, and the repeated inconvenience of rearranging my work schedule for appointments that never happened, I cannot recommend Safelite to anyone. If you do use them, inspect your glass thoroughly before installation because clearly something is very wrong with their quality control -- whether at the manufacturer or on Safelite's end.

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

Josh answered in a timely manner and was very professional. Answered all questions and took time…read morewith me. Quality was the same as a few of his competitors but I didn't get racked of coal.

Responsiveness and very good at what he does. He was able to fix my window asap…read more Book him!

Windshield crack from a stone on the expressway was repaired quickly and professionally. It was…read moregreatly appreciated since we have a long drive to Illinois.

I called in for a quote and the communication from Mrs. Scott was top tier. Customer service will…read moretake a business a long way and Mrs. Scott sold me alone off of her hospitality and dedication to look for the glass I needed! Thank you again! Definitely considering moving forward with you all!