When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

I see from another review that Scott has been the manager at this location for years. He took my…read morename and number when I called to set up an appointment (he was busy) and I was pleased when he returned my call promptly. My appointment for a repair was honored and I was very satisfied with their service. When it comes to buying tires, they'll be my first choice.

My daughter brought her car there for 2 new back tires on Friday. By Saturday one of the tires was…read moreflat. Being a holiday weekend there was no one to call until Tuesday. It had been 5 days and she has to pay for a Brand new tire again because there was a small hole in the side wall of the tire. They told her that she declined the warranty when she booked the appt. Wouldn't recommend

Fast, easy, nice people who are upfront about what needs to be done on your car. Would definitely…read morego back

The best, most knowledgeable auto repair in Rochester.read more

This company is the best. They came out on time and went the extra mile to get out car started…read more Very professional and highly recommend.

Elonoc Towing came out last night to assist me in a roadside emergency south of Scottsville. The…read moredriver was courteous and was able to take of my car quickly. The response was much quicker than I thought possible given that I was in a rural area. I am very happy with Elenoc towing and the driver who came to my assistance late at night!

The BEST mobile car washing service in the area! Always does a good job on my car...products leave…read moremy car gleaming and smelling so good! Excellent customer service...super convenient! Top notch service!

From the owner: We do full interior and exterior detailing,Inquire for Physical location address and appointment…read morebut I'm a mobile service that can come to you and clean your vehicle or vehicles,weather permitting..

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

Just use this car wash for the 1st time the other day. There's always a line and I know why now,…read morebecause it takes a while for your car to get washed. It is only a single car carwash. I wouldn't mind waiting if it properly cleaned my car. The prices are $11 $10 $9 or $8. I can't tell you the difference between all of them but I opted for the $11 wash. It is a touchless car wash. I don't like that it doesn't do the under carriage and it didn't get a lot of grime, bird poop and bug blood off my car. I probably won't be back because it is not powerful enough to clean my car. I understand it's not going to get everything off every single time but when I go to other car washes they get most of the crap off my car. I would say that this clean my car about 75% compared to the 90% I get elsewhere.

Always get my car washed here. Sometimes there is a line but it's worth it. I joined the wash club…read morefor unlimited washes. It's touch free so I don't have to worry about brushes.