Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Very satisfied with both the trip to my office to try to repair the chip (an incredibly reasonable…read more$65) before it starred (Tracey) and the in-shop replacement of the windshield by Walter (insurance deductible only). Discovered in the middle of a snowstorm five days later that my windshield wipers didn't work. I took the car back and it was fixed in FIVE MINUTES! Unfortunately I did have to schedule an appointment but warranty covered the cost.

Requested body fender realigned on my 2021 Mitsubishi Outlander Sport…read more The quality of the repair work done was excellent and the cost was very reasonable.!. Special shoutout to Ron Pryde who provided the estimate and repairs

Carstar is the absolute best repair shop in town from the estimator to body man they not only did a…read moregreat job they went beyond what had to be done. Had other estimates carstar beat all by thousands and the work was perfect

I had a rather minor accident when someone backed into my car in a parking lot. So since this was…read morenot a big money job, I didn't expect anything more than to have the damage fixed. There was no damage to the interior. The car was done when they said it would be done, and it had the exterior and interior cleaned. Windows washed inside and out. The vehicle is a 2017 Buick Encore, and it looks like new. The shop manager, Jamie, gave me the estimate when I first went in there. I did not know her before, but it didn't take long to understand that she was a compassionate person, and I would be very surprised if you had a problem, and she didn't make it right. It was a relief to talk to someone who did not give you the feeling they had their hand in your pocket. Bottom line - great work, great price, and management you can trust.

Govert won my allegiance after they repaired a mechanical issue for a couple hundred bucks (maybe…read moreless) that the dealership told me would cost almost two thousand. I will never, no never, return to that dealership. But I plan to return to Govert when I need repairs in the future.

This is my favorite belle tire! The guys here are very realistic with timing and get's the job done…read morewell. Thank you!!

I purchased a set of four Michelin cross-climate tires online and scheduled an appointment for…read moreinstallation, order number 48637388. I arrived three hours early, hoping to avoid any delays. However, as soon as I stepped inside, Lyle informed me that I was fortunate to have come in early because they wouldn't have time to perform my alignment if I had arrived at my scheduled appointment time. Twenty minutes later, Lyle approached me again and revealed that there was only one mechanic available, and he might not be able to perform my alignment. I explained that I recently had suspension work done on my car and couldn't drive away with $2000 tires without getting an alignment. About fifteen minutes later, Lyle approached me again and requested the wheel lock key. I informed him that my wheels don't have wheel locks. He insisted that my lug nuts required a special key and then told me that there was nothing he could do and would issue me a refund the following day because there wasn't a manager in the store. I requested a receipt or some form of documentation to confirm that I was getting a refund, but he instructed me to leave the store. I went to Discount Tire just to double-check if my lug nuts required a special key, and they confirmed that my lug nuts are regular 17mm socket and that it's not advisable to trust someone who doesn't know that to work on your car. I also visited Mercedes of Schererville, and they provided the same information. This is the second set of tires I've purchased from Belle Tire, and I will never spend a dime there again. I will strongly advise everyone I know to avoid dealing with them for their vehicles. The next morning, I called to speak to the manager, but they informed me that he's still not in and to try calling at noon. The lack of a manager's presence explains Lyle's behavior and lack of customer service. At the end of the day, I'm glad they didn't work on my car. I can't even imagine the corners they would have cut if they had done the work. I also found the tires for $120 cheaper at the Tire Barn and had much better customer service. They were actually persuading me to do other services, not the opposite.

Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

I just want to send a huge thank you to Bob. My daughter was hit from behind while traveling home…read morefrom college in Virginia. Her car was not drivable home to Chicago. After calling 3 other local body shops, 2 of whom never even answered their phones, I called CDE. Bob was calm and promised me he would take care of my daughter. He removed the portion of her rear bumper that was on the ground and cut off her exhaust where it was smashed in. He calmed her down, gave her a bottle of water and got my daughter back on the road home so her car could be fixed locally. Bob, thank you from the bottom of my heart for taking care of my girl. Sincerely, Sherry Shea

I came to this place because of the great reviews on google. HUGE MISTAKE. CDE crown point…read moreCOMPLETELY RUINED my NEW car. I would NEVER recommend them. Bob and Dave were AWFUL to work with. They knew and admitted to messing up my car, but wouldn't admit it to my insurance company. After they were supposed to fix their mistakes, I feel they purposely started messing with my car. There were new scratches, noises, dings on window, white paint (my car is black), extremely noticeable swirls on my ENTIRE car. My tinted windows were ruined. THEY DID A HORRIBLE JOB ON MY CAR. ABSOLUTELY HORRIBLE. Now I'm stuck trying to find someone to fix their damage and paying for a rental since they maxed out mine.

Absolutely not! Never again. I'd absolutely never use this…read morebody shop again. Quality of the work is not up to par by any standards. They talk a good game and advertise a good game, but when it comes down to it...nope! I picked my vehicle up, still had dents in the door. Missing parts and they left uninstalled parts on the passenger seat. They also killed the battery somehow. A cheese ball outfit. Is it the office? Is it management? Is it the employees? Whatever it is, they're not bringing anything to the table. I'll tell everybody I meet who's looking for auto bodywork to avoid this place at all costs.

My daughter had a minor fender bender in her 2017 Jeep Grand Cherokee on June 3 that tequired a…read morefront bumper cover and very minor fender repair. She took her Jeep here because her mom knows some people their who told my daughter she would have it back in 5 days, that's how minor the damage. It has now been 1 month and my daughter still doesn't have her Keep back. I did not know she brought it to this place til after the fact otherwise i would of highly discouraged because i have never heard of anything good about Tom & ED'S from former employees to customers. They are very incompetent for a body shop and the quality of work is poor. I highly recommend NOT using this place unless you don't care about the quality or how long they have your vehicle after giving you a date fpr completion.

I cracked the rear bumper and tail light on my 2015 mini cooper some time ago. I was hesitant to go…read moreanywhere other than the dealership, but of course they quoted me an arm and a leg. I also got quotes from another body shop in the city and the prices weren't any better. I came to FT collision after seeing the amazing reviews and I was quoted at very fair price at a fraction of the cost as the other shops. The paint and body work was done with amazing quality and at a timely matter. My mini looks brand new! Roberto was super sweet, helpful and professional, which is important to me as a young woman. As a bonus, he even gave me a car wash (AND vacuumed and cleaned the interior). I highly recommend FT collision. You won't be disappointed with the quality of work and excellent customer service.

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services