Unfortunately I've had several deer "accidents" over the years. I've taken my body work to a few…read moredifferent repair shops in the finger lakes. Goodrich Auto Works is the only place I've returned to for repeat work. They have repaired my last two vehicles and I couldn't be happier with their work and communication. They have a solid community presence and they demonstrate true care while helping customers navigate what could be a high anxiety event. I personally give them my vehicle and forget about it. I know they'll handle everything on my behalf with the best outcome expected.

I've received so much help with various issues with my vehicle, even though I didn't purchase my…read morevehicle through them. Kyle and his team are incredibly knowledgeable, kind, and caring, and they truly go above and beyond to help their customers. A special shout-out to Tyler--thank you so much for all of your help! It is genuinely appreciated!

BEWARE - Ross Auto Sales LLC…read more I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions.

We would highly recommend Dave to anyone. He was so helpful and made the whole experience top…read morenotch. Will definitely be doing business with them again. ​

Caveat Emptor - Purchased a passenger seat for my 2025 Overland. Site said available in two-three…read moreweeks. Call to confirm told end of July early August (4-6 weeks). Found cheaper and faster from another vendor, attempted to cancel with them and get hit with a 20% restocking fee. The links to all of their policies don't work and now they are attempting to charge a $140 restocking fee. I'll be keeping the seat to avoid the fee and the adding to their margins. Pathetic customer service, 28 one-star reviews, three public Better Business Bureau complaints. Should have read the reviews first, lesson learned.

My Tire blew out on a Saturday afternoon. The guys at Larrabee's Tire had me up and going in no…read moretime! Thanks Guys!

I was in a state campground with a dead battery. With a motorhome and no other vehicle I called my…read moregood Sam road service. They hooked me up with larabee. I spoke with them and they couldn't have been nicer. I texted them a picture of the battery and they were able to replace it. We made as plan for them to come in the morning as it was already supper time. In the a'm. their truck was right on time. The tech checked the battery before removing it, as indeed it was dead. I was very happy with Larabee.

Sometimes it takes a long time to get stuff done. They are mad busy. Been using them for a year,…read moreprices are decent and Tim seems super honest. The only mechanic I've ever had who told me not to get work on my car done. Can't go wrong with Jes and Tim.

This is the third time Lane's did work that needed redoing: a wheel bearing replaced at 100K miles…read morethat failed after just another 14K, an A/C fix that failed after a week, and now a "wiring repair" that had nothing to do with the real problem. Each time they have an excuse and want more to fix the fix. We won't go there again.

My partner and I ran into some car trouble while traveling in from out of town. We were recommended…read moreJ&T's from another local shop which couldn't get us in for a week or so. I feel so lucky to have found J&T's! Tommy was so kind and helpful. We brought the car in around noon and the issue had been investigated and resolved before they closed at 5:30. I appreciated Tommy's explanation of the issues we were facing (alternator was failing) and was blown away by how quickly the repair was completed. I found the cost to be more than fair and appreciated getting a call before completing the repair with a diagnosis and estimate. Thank you!!!

This shop was in the right place at the right time. While in Corning with my wife, visiting from…read moreMaryland, literally in front of their shop, our van blew a spark plug. We had just left the Corning Museum of Glass when it happened. One of their technicians came out to offer assistance and immediately diagnosed the problem. A couple of hours later it was fixed and our trip continued. We made it back to Watkins Glen and can look forward to enjoying the rest of our weekend again. Thank you all so much!

I would not trust Goodyear for anything. Not this specific location but, if they allow it at one…read morethey allow it at others. So much for Goodyear's good reputation. Our local service center screwed up. They failed to diagnose a basic problem. Damaged the car and commit fraud when they did not tell me and tried to cover up their screw up. Now they will not refund my money and pay for new parts. So, what Goodyear committed fraud and now they want me to accept discount repair. Even after they acknowledge the fraud (failure to notify the damage they tried covering up).

So Grateful for Corning Goodyear! They saved me twice in 2 weeks with brakes and a broken driver's…read moreside window in the dead of winter. Kind, helpful and excellent work! A big THANK YOU to Corning Goodyear!!

An appointment apparently means very little at this Firestone location. I scheduled a tire…read moreinstallation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation--with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle--is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

I always find the manager there to be kind, courteous and helpful! You want someone who knows cars…read moreto assist you when you are having problems.