BEWARE - Ross Auto Sales LLC I will be taking this matter to court. I brought my vehicle to Ross Auto Sales LLC on September 10, 2025. My car remained at this shop for over two months. During that time, I spoke directly with a mechanic who told me they were looking for a part to get the process started. Despite that, months passed with no follow-up or progress. I reached out several times for updates, and it wasn't until late November/early December that the advisor finally informed me of issues with my vehicle--after it had already been sitting on their lot for months. Because of the lack of communication and follow-up, my car remained on their property. Despite this, I was later told about possible storage fees, even though the delays were due to unanswered calls and messages on their end while I was actively trying to move the process forward. When I went to pick up my vehicle, I noticed scratches and an indentation on the passenger side that were not present when I dropped it off. When I asked to see footage to understand what may have happened, Kyle immediately became defensive instead of attempting to resolve the issue. He raised his voice and stated that my vehicle was "not his responsibility," despite it being on his lot and under his care. Kyle stated there was "nothing written" saying vehicles are their responsibility while on his property, yet in the same conversation said he "wasn't the one who looked at the car" and shifted blame to a mechanic. At the same time, he blamed others in his shop for information I had previously been given. The constant deflection and lack of accountability was extremely unprofessional. This situation escalated over $120 for a diagnostic fee, which I had in my hand and was fully prepared to pay. Instead of handling the situation professionally, Kyle continued to raise his voice and speak to me disrespectfully. The way he spoke to me as a woman was unacceptable and not how a business owner should conduct himself. What made this worse is that instead of attempting to resolve the issue privately or professionally, Kyle took to social media and made posts about the situation. Since then, multiple people have reached out to me sharing similar experiences with this shop, including poor communication, long delays, and unresolved issues with their vehicles. I understand that auto repairs can be complex. However, professionalism, accountability, and communication are non-negotiable--especially when a customer's vehicle sits in your care for months. Damage to a customer's car, aggressive behavior, and blaming employees or customers instead of taking responsibility is not acceptable. I genuinely try to support Black-owned and local businesses, but support should never require tolerating disrespect, poor communication, unprofessional conduct, or damage to personal property without accountability. Because of this experience, I removed my vehicle and had it sent to another shop. I'm sharing this so others can make informed decisions. read more

Today I took my car in for a tuneup. I ended up needing more things fixed. They gave me an affordable rate and fix everything to my liking. My car is basically back to brand new. They were very professional and honest the whole time keeping me in the Loop before adding things to my bill will highly recommend. read more

Fixed the issue with my car, and not only beat the quote on another repair shop, but was able to save me additional money. Super friendly and great work environment. Thank you Ross Auto Team read more

Wow! Very impressed with the interior detail done by Ross Auo today. Great service art a great price! My car looks and smells brand new again! read more

worst experience I've ever encountered with a dealership before. Sold me a 2003 Nissan Pathfinder that was found to be unsafe to drive by my mechanic due to ply cords exposed on all 4 tires, large EVAP leak, and loose wheel bearings. BEWARE AT ALL COST!! I have reported this place to the dmv hopefully they get their license revoked! read more

Ross Auto Sales - Auto Detailing Near Me - Elmira, New York

I've been to Ross Auto Sales on two separate occasions to have two different vehicles detailed. My Elantra was scheduled for an interior and exterior detail. The result was amazing! The staff handled my personal belongings with care and placed them in a box in my trunk. When my BMW was serviced, I had only scheduled an interior detailing. At pickup, I was told that they cleaned a few spots on the exterior as well. Great service! read more

I was an unexpected customer that was taken care of right away! It was a job that could have been avoided however I was treated with respect and the situation was resolved quickly. Thanks guys! -- Julie read more