I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

I live in Indy. I worked with Joel via text. I explained what I needed for my trade, my monthly…read morepayment requirements and the apr I was approved for at another local dealer who couldnt get the same Atlas for another week. He confirmed he had approval for the deal with the manager and matched the terms. I drove an hour to see it three days later on our confirmed time, today July 27th at 10am. I thanked him for pinning it all down as I would have my kids with me and needed to sign and drive. When we got there, the 2026 new Atlas was not washed. I found two scratches. He said it would be detailed after I signed "if the deal worked out." I reminded him we had already worked the deal out. First red flag. He expected me to sign on the dotted line before seeing the Atlas clean. We went to his desk and he didnt remember anything about our agreed upon deal. I showed him our texts. He said he needed to run it through his manager. I reminded him he already did that. 15 minutes later, Ostin showed up with a much higher apr than what Joel said I was approved for. But he said his middle name was my first name so that was cool? Joel had given me confirmation for 5% on 72 months while Ostin showed me 8.74. I repeated that the terms were agreed upon before I drove up. Im not new to buying cars - he was padding the apr to make money. "It's only $16 more a month" he said. That amounts to $1500 over 72 months. I said I needed to stay at $400/month and the best they now said they could do was $478. While Ostin and Joel went to "check again" I called the lender and was told I qualified for 4.99. Which I already knew. I asked for my keys and said I wasnt moving forward. They argued with me in front of my kids and did the "is there anything we can do to make this work" routine. I reminded them we had already settled the terms and they had already ran my credit three days prior- 820 trans union credit score. Terms and pricing were agreed to on the trade and the purchase. Two more times I had to ask for my keys. They think if they hold the keys they've got you trapped. Dealerships everywhere need to stop this practice. It doesnt win you business playing psychological games. As I drove back to Indy, Joel texted me claiming I never mentioned my payment terms, the apr or that everything was settled and ready for me to pick up the Atlas. See attached texts. He tried to het me to come back and said he just "wants to move metal." Im getting another Atlas, minus the deceptive tactics of showing a dirty car to hide flaws and at the terms I knew I was already approved for. But I do hope this young man learns something from this. Honor matters. Your word - matters. Spoiler alert: they will respond with "we are so sorry we failed to meet your expectations" and lie about the situation.

A bit awkward to get asked about making a deal today on a Mazda CX5 with serious tire issues…read morehowever I realize the game! My parents did enjoy this beautiful showroom and eye candy from the spiffy Tiguan to the wacky Buzz. I can recommend the used lot variety. They're still shopping and who knows, maybe these guys will have the right option.

Ask for Matt. He'll take care of all your needs. He also custom wrapped my SUV with precision and…read morecare

Got into a bit of a fender bender and needed the bumper fixed as well as a taillight cover…read morereplaced. I'm not from around the area so I wasn't sure where to get work done but I'm glad I found these guys! I got quotes from three different places including a dealership, J&R had the best prices and were also able to get me in super quickly. When I brought my car in the repairs took less than two hours and my car looked good as new. Would definitely recommend!

Had a between 1 and 5. At 5:15 i called an he said they needed to to make it for another date…read more Acted like we were unreasonable.

Car was 2022 Honda Accord. Overall they did a good job. Scheduling was easy online and they offered…read moreSaturday appointments. The job included new glass and reattaching and aiming the camera system. Months later, no leaks, no problems, that's what you want.

I discovered Caliber Collision in Cathedral City ca.. when I was in Vegas my car was keyed and they…read morerepaired it just like new. Very pleased with there service. Then in West Lafayette my car needed a back door piece installed so I was very pleased to find caliber Collision in West Lafayette. I stopped by unannounced and was greeted by Eric Farrell service manager. I explained my dilemma and after evaluating and also modifying the part, problem solved. I can't recommend this business enough. 10 out of 10. Thank you Eric for all your help and anything in the future we will be sure to contact you first.

10/10 to Ashley for being so nice and informative. It's really refreshing to have a woman talk to…read moreme about my car without mansplaining everything to me.

I had a great experience at Premier. The tint expert, Bret, was knowledgeable and informative of…read morethe look and process. Two windows took them about 30 mins and I couldn't tell anyone had been in my truck. They left it as clean as I dropped it off. Maybe cleaner. The windows look great. Left a sticker over the controls to remind me not to use the windows for a few days and left a care card about the window tint as well. Very courteous and professional. The owner, Donte, took time away to personally thanked me for my business. Great experience, highly recommend.

Never got back to me for a detail that we had scheduled. They have good services but the customer…read moreservice is definitely not on par with the quality of work they do. And the owner just got arrested for domestic violence... So i think i'll be seeking out another relationship with a better company.

Ben was the reason we came back to DeFauw BMW, because of his honesty and willingness to go above…read moreand beyond serving the guest. Ben also has the knowledge of BMW products to make the vehicle buying experience easy and enjoyable, that's why we keep coming back! Bailey in the finance department made the paperwork effortlessly and is always a pleasure to talk to.

Loved exploring around while waiting for a friend. They had great inventory and the cars themselves…read moreare insane! The X5 M50i and M3 on display were incredibly nice!

Fantastic service, well trained and very on it keeping me aware of where the process is albeit…read moreinsane prices due to both the excessive paperwork between insurance, parts, painting, and more, it's no good seeing where basic transportation and maintenance is going: pricing out everyday workers. At least I was blessed to get my Geico claim quickly resolved and fully taken care of here on a small bumper bump yet hitting some sensors and scratching the light did north of four thousand which is insane.

They went out of their way to help me with my repair, rental and much more. Would highly recommend…read morethem. Also the repair work was exceptiona.