This place is new and on 3rd Ave Downtown. My service was absolutely awesome. The person you…read moreneed to deal with is BLAINE THORNTON Blaine.Thornton@CaliberCollision.com To get there go over the Jefferson Street Bridge heading toward Germantown and the first light turn left, then go to the stop sign and turn left. Service, and work done is excellent just needs more parking and who doesn't downtown.

Not only is the customer service is horrible as well as the service. The technicians on the road…read morehave nearly caused an accident at least four times in their company vehicles throughout the Nashville area.

Matt, Cat, Bryan, and Eric are four of the outstanding team members at Nashville Collision team who…read moredirectly delivered to me exceptional service, honest dealing, courtesy, and the highest quality for value that I have ever received from any automobile shop anywhere. In about May 2025, I brought my 2012 Mercedes -Benz 350 ML with 4 wheel drive into their shop. I was pretty discouraged about having swiped a solid telephone pole ( to avoid another car aiming at me) that crunched the right side of my car. Matt helped me understand that if I sold the car back to the insurers for the $12,000 offered, then I could not expect to be able to buy it back from the insurer without the notation that the car was totaled. This dismayed me because I wanted to keep the car. Jump forward to March 2026. I returned to Nashville Collision to get my car returned and pay for it personally. In the interim, I accepted the estimated $7000 from my insurance so I could keep my car, which only had about 50,000 miles on it and ran like a top. I asked Matt if his estimate from the prior year was still good. He said yes! I took my car in and was dazzled by its beautiful condition when I picked it up around April 8, 2026. It looks brand new. They fixed a few things that I had not realized were broken like my taillight and a few scratches. They installed brand new OEM passenger side doors so all of the work is still OEM quality. They detailed the car inside and out, making it as clean and sparkling as it was when I bought it in 2013. The team was patient and always courteous to me. I am so glad I decided to keep my car and use Nashville Collision, a certified Mercedes body work shop, to repair my car!! I got more value than I could have dreamed that I would get. The car is on its way to being a classic Mercedes car, withers beautiful interior and sweet humming powerful engine. Thank you Nashville Collision! The wait was worth it! Lynne

I give a favorable 5/5 shining stars for Nashville Collision, LLC! I needed repairs on my '98…read moreLexus, so I was searching for collision centers that specialized in luxury vehicles. I found them via a cold Internet search and took a risk in calling. It was refreshing to speak with Matt, who has been nothing but kind and professional and extremely helpful with my questions and most importantly the handling of my vehicle. This was an insurance job and Nashville Collision was able to take care of my issues and work around some items Progressive refused to address (horrible auto insurance per my neighbor who caused the auto damage)! The process took longer than expected (due to Progressive) and Matt continued to keep me well informed via clear communication by phone call, email and texts (which I truly appreciate). This company provides great value. Upon pick up, my car was ready and received a great detailing to look as shiny and new as possible--a great added touch of service! I also met Cat in the office and she was very welcoming and I told her about my favorable experience with Matt and their company. I highly recommend Nashville Collision, LLC.

Great body repairs! Sideswiped car looks new! Nice people and prices are more reasonable than other…read moreplaces I went. Highly recommend.

Wonderful people. Frank and honest evaluation made a tough decision easier. I only wish that I had…read morethe chance to see the expert work I am reading about in these reviews.

Progressive rep was great. She was very impressive with her…read moreparts knowledge. Classy service.

If I could give a zero I would I had tornado damage to my car I had to take it back three times…read moreeach time I picked it up it was worse then the last I had to take it back a forth time to have the molding replaced only to find out the cracked my windshield replacing it my car insurance referred us to this place, so we thought it would be the best place to have the repair, but it was further than the truth it cracked on the same side the repair was done it wasn't cracked when I dropped it off and they just gave me my key and come again if I need them and didn't even tell me it happened I was rushing and didn't look at the car until I got it home and they were closed I will get my own windshield fixed. If I take it back to them the whole car will be messed up. I would require no one use this service. You would bring your car in one way and leave with the damages worse than you took it in.

The biggest rip-off. I had a small chip ion my windshield. At first the guy says "It's not a big…read moredeal" but I told them that I've had Safelite fix similar things before. It doesn't seem like he did anything even though he claims he put resin in the spot. The chip is now dirty and the cashiers just keep reiterating that "we can't guarantee that it will look good." Horrible customer service. Do yourself a favor and spend a little extra and have Safelite come to your home and give you good service and a satisfied outcome.

My Insurance Company recommended Auto Glass Now for replacement of my car windshield. Very simple…read moreprocess of getting appointment, setting up appointment, on time tech. and fast replacement. Great to see this now-a-days, so many scams or no shows. Go to them for repairs or replacements.

I'm a big fan of family owned businesses. I am a baby boomer and grew up around family businesses…read moreall my life. Varden & Son lived up to the experiences I had with other family businesses for the past 70 years. The staff was amazing. The work they performed was amazing. But don't take my word for it. Find out for yourself. As for me, they get a 10 out of 10.

I had a "small" fender bender a few weeks ago. I live very near Varden & Son Body Shop. My…read morevehicle was drivable but had under carriage damage that caused it to be unsafe in my estimation. I immediately drove it to Varden's for a repair estimate. Not only were they quick to check the damage to my car, but they are a select provider for vehicles insured by State Farm and Farm Bureau. Using either of those insurances to cover the cost of the repairs puts you at the head of the line and repairs start immediately. The repairs were completed in a timely manner. The star for value was not verified. I don't know what the expected cost of this repair should have been. This is the first accident I've had to have repaired in several weeks. Thank you to the Varden family for excellent work and service.

These people have fixed a few different issues on my cayenne and each time they were very…read moreprofessional. Good communication and thorough in explaining the issues too I'd highly recommend this shop

I would like to say that Christopher is the absolute best. He always goes above and beyond for you…read more I had an issue with my car, and of course the dealership( infinity) said it was not covered.. Christopher fought for me and made sure the dealership covered the cost . He kept me in the loop about everything and unlike other places he knows how important it is to have your car fixed and back to your promptly. Even though I live in Bellevue which is a drive from Hendersonville, This is the only place I go to have my car serviced for anything including oil changes!!

Very friendly and easy to work with. They were great about communicating with our insurance…read morecompany! I didn't have to worry about going to get a rental car because they made all the arrangements for me. The repairs to my vehicle took less time than expected. And when I noticed a week later that part of my bumper seemed loose and coming out, they ordered new parts immediately. I went in today on my lunch break and they were able to switch out the parts and fix my issue while giving me enough time to get back to work on time. I'm very grateful!

These folks must make lots of money because when I brought my van in to get looked at all they did…read morewas ask me a bunch of questions and then tell me my van was too big to fit into their bay....they didn't even go outside to take a look at it! Two Thumbs Down! Booo!