This shop does a great job. Friendly office, quality work, were able to get my truck taken care of quickly. The paint job finish looks outstanding. Cant even tell i scratched it up to begin with. Would recommend this shop to all in the area. read more

I had an unprofessional experience when retrieving my vehicle. The redheaded lady refused to give me my car.She had many unfounded concerns- from a potential lien holder(car was off). I had to call my insurance agent,a competent body repairman,and the Hendersonville police department. I have told my insurance company they should remove this company.My concerns are extensive.Even the minor to not returning tge screws to put my license plate in place.This was the worst experience imaginable in dealing with a crash & thinking this company would professionally repair my car-was too much to ask. I will not return to this company again. read more

First (and hopefully last) time having my car stolen. There was extensive damage to the inside of the car, as well as some exterior damage. Was told on my first visit that their interiors guy was the best, and I don't think that was an overstatement at all. The inside of the car smells better than the day I bought it. Absolutely INCREDIBLE work done here. All of the folks I spoke to were very helpful and kind, always had a smile too. Huge shout out to the fine folks at Gerber for doing such an excellent job. Cannot recommend enough for any of your body shop needs. read more

Location of Service: 999 Polk Ave Nashville TN Feedback: Review of Gerber Collision on Polk Avenue, Nashville: Dropped off our RAV4 Hybrid on June 1 and was told the repairs would be completed within 2 weeks. On June 16, I noticed as soon as I drove up to pick up my car that the doors were not flush. You'd think they'd have noticed that! There were also a couple spots on the side of the door where the paint was chipped. John said he'd bring it in the back and it should take 15 minutes to adjust the doors and such. Low and behold, 45 minutes later he comes to get us and tells us there's s slight problem. Now the silver frame above one of the windows is dented. He claims the guy fixing it leaned on it. What?! They're going to order a replacement. Again, for probably the 12th time, I walk around our vehicle. What the heck?! There is now a 4-inch scrape on the bumper! He claims it must have been there prior to bringing it in the back. Uh...no. They'd now have to either replace the bumper and paint it or fix is somehow. He said it'd be up to the manager. As I left our precious baby with him again, he said it'd be ready early the following week. TWO weeks later, we went to pick it up. I noticed the door sill which says RAV4 was over half peeled off. I admit it wasn't perfect prior, yet it wasn't close to as bad as this was now. I looked at pictures they'd taken when I dropped off my car which proves this, although Doug (the manager) thought he was doing me a favor and order me a new one at no cost to me overly stating that "we try to please all our customers and hope for a good review since that's how we get referrals". Nice bribe. The doors still were not flush, and we ended up waiting an hour or so for them to fix them. Before driving away, I noticed my tire was flat. My dashboard light was on stating the tire pressure was low. It was not on prior to brining it to Gerber. The manager, Doug, said he'd take it in back and fill it up. He noticed a nail was in it and was unable to patch it. When I mentioned it must have happened in their care, he adamantly denied it stating that the threads on ALL my tires were worn and sliced into, stating I must drive on gravel a lot. Um, no! Their back lot has gravel. I don't drive anywhere where gravel is. I took it immediately to Beaman and had all the tires inspected. Beaman assured me that no other tire showed any defects. I called numerous times to plead with Gerber to pay for the damaged tire ($290). Doug was sticking by his story, and I believe he said "my boss said we've spent too much on this car already". What?! If the work had been done properly the first time, we'd have had our car in two-weeks time and in perfect condition. If money or time was spent, it clearly was not at fault of us. A couple other things to note... Toyota requires a pre and post scan. I had to ask for this. Both looked identical and a couple things on it puzzled me. I ended up bringing it to another Gerber who ran the scan and cleared what the Polk Avenue Gerber did not. Doug forgot to hand me my guarantee in which I reminded him prior to leaving. My car was filthy. I have leather seats and take exceptional care of my vehicle. I've had it 4 years and have very low mileage on it. It looks brand new. Seeing pictures Gerber took as my car was in their shop, I noticed the seats were not covered. They had some things sitting on my back seat. The doors were off which must have contributed to the filth in my car. Dust absolutely everywhere. Again, I not only had to spend money on a new tire, yet I had to detail my car myself. Quote from them was over $1,000 more than two other places. I only chose them because I was dealing with the person who hit our car's insurance. read more

Update: Though they responded and claimed that the General Manager reached out to me, that is a bold faced lie. No one has reached out to me. Therefore this company's response to my original post is another lie. This is sadly a unprofessional and disreputable company. I brought my vehicle in per USAA and was given an appraisal on a repair which the provided and set an appt for 5 weeks later. 5 weeks later I bring my vehicle in, and on they told me they decided they didn't want to work on Range Rover's anymore. What terrible customer service. They wasted an hour drive, twice, and 5 weeks because it was too hard to work with Range Rover. Boohoo you snowflakes. Life is hard sometimes. Or conversely, you could have been professional and let me know without wasting my time and energy. Go somewhere else. These simpletons are what is wrong with America. "It is too hard..." is their motto. read more

The team at Gerber Collision is so amazing! They communicate with you every step of the way. John kept me informed and updated. They went above and beyond with their service and I am so grateful for them!! Could not recommend enough. read more

10000/10 would recommend this place. My car got hit twice, one went through insurance and the other someone paid out of pocket. John was extremely understanding to not work on the car before I got the cash from the person who hit me who was paying out of pocket. He always kept me up to date with the process of my car and what was being worked on. My looked like nothing even happened to it. Also the lady at the front desk (I can't remember her name) is such a sweetheart and so nice. read more

I just wanted to comment on how wonderful Heather made this experience. I was not happy to find my vehicle needing work done to it after I walked outside and found it damaged and I was crabby about it. She was nothing but exceptional to work with and made it quick and easy. Ask for Heather she's amazing! Also the work done was great and they were very flexible to accommodate me so it was not time consuming. Highly recommend! read more

Super responsive and communicative. Very personable staff and John was awesome to us! Thank you!

greetings from staff gave me the confidence that my car repair will be done with Integrity.

I had an excellent experience with my car being repaired here. John and Michelle made the process extremely easy and were kind the whole time. Their payments were itemized and organized, John texted me updates about my car, explained everything thoroughly, and my car was finished early. It reduced the stress tremendously. Thanks for the great customer service. read more

I really appreciated the text updates that let me know at what point my car was in the repair process. Everyone was pleasant and kind. Great experience. read more

Kept me apprised of repairs all through and even finished early. Thanks to John, Lynne and Michelle for exceptional customer service .

Jim was EXTREMELY helpful. He helped me with my insurance questions, and was communicative during the entire process. My car repairs were repaired in a timely manner, and they even cleaned my car before I picked it up. HIGHLY recommend! read more

So imagine for a moment that you take your car to the body shop for repairs. Repairs that should have taken about 2 weeks but it was actually 3 weeks. You pick up your car, and all seems ok until you look in the backseat a few hours later and see this. Is it my bumper? Who knows. The body shop estimator Chris tells you oh it's just trash. Umm ok but who is going to dispose of it? Not me!! Chris tells me I can bring it back by the shop. This is by far the most unnecessarily terrible experience read more

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I had a great experience here - took car of all the issues with my car and even washed it before they returned it to me -- a day ahead of schedule! Brian was very knowledgeable and great to work with. He kept me up to date with text messages that helped me understand how things were going and that was great. I would definitely recommend Gerber. read more

Three years ago, when it was Auto Art, we had a small job done on our 2012 Nissan Quest. They reattached a body panel for about $130. Recently, the body panel came loose again, and I figured another $130 to put it back was fine. Upon calling, I found out that they are no longer Auto Art and made the appointment to get it looked at and possibly fixed that same visit. Well, they fixed it right away during the initial appointment and get this!...they fixed it for free! No way I thought, nor expected, Gerber to fix it for free especially since it was Auto Art who had done the work. Wow! You can bet I'll use them for any other service in the future. read more

Best customer service I have ever had when dealing with a car issue. Chris updated me every couple of days on what was happening with my car, and they finished a week earlier than they had predicted they would. The woman at the front desk was very friendly and helpful, I wish I remembered her name. I feel like I got back a brand new car! All damage was fixed and both the interior and exterior were so clean! I really appreciated the extra step of cleaning my car before it was returned to me. Hope I don't have anymore damage that requires a body shop, but I would definitely use Gerber again if I had to! read more