Horrible soulless business model. Ive never recovered from my car they totaled out just like an previous review of things getting added on to deem it a total loss. No communication do not trust this place read more

DO NOT take your car there! Communication with adjusters is horrible, they do not keep you updated on the progress of repairs or insurance approval/updates unless you call or go in person because they do not answer the phone. I had a horrible experience that resulted in my car getting totaled due to the adjuster asking me to go back in to mark additional scratches and then maxing out the allotted repair cost. never even received a call from them to apologize or follo-up. Never taking any car there again. My car was there for over 2 months that's how long it took them and no work was even done to it. I wish I would have never took my car there! read more

Extremely disappointed in an estimate I received. There were some light scratches from someone hitting me. They told me I needed a new bumper and gave me an estimate for $1900. They also said it would take 4 days to repair. I took it somewhere else and the bumper can be buffed instead of replacing. I got an estimate of $700 and done in 1 day. And it was a very reputable, popular shop. You would think Gerber could also buff it out and repair. It seemed like price gouging. read more

It was an amazing experience having Gerber Collision as help to fix my car. They did an amazing job, had not just great customer service but excellent !! They really make you feel welcome and are very nice people ! I was really impressed. They not only fixed my car but cleaned it throughly, even wiped my windows ! It really felt like I was getting a new car back! I will really recommend to anyone for collision repairs ! Thank you so much everyone from Gerber Collision! read more

They promised me open communication twice a week about my insurance claim. I had to call more than twice a week about my car and no one called me back. Then I finally got in touch with the collision department after 2 weeks and found out they never started working on my car. Then two more weeks later I called back again thinking they had worked on it and was almost done but nope. They said it was totaled out and I had to get my things the next day. Terrible experience and customer terrible as well. Not enough communication as promised. read more

We brought our vehicle here after being rear-ended as it was a recommended shop through our insurance. The shop was easy enough to work with, but the quality of work was poor. Upon the return of of vehicle the reverse assisted braking sensor (RAB) was malfunctioning and slamming on the brakes for no reason. We brought the vehicle back to the shop assuming that it was misaligned. The shop said it wasn't something that could be adjusted. After a few more times of the vehicle slamming to a stop, and causing me severe neck pain, we took it to a dealer. They found that Gerber had installed the sensor upside down. And our fender no longer aligns well with the body and sticks out about an inch. Don't recommend. read more

I was driving on the highway and a huge rock hit the middle of my windshield on my new car. Two days later there was o twelve-inch crack. I contacted my insurance agent and was recommended a different vendor. I waited six weeks and I still did not have a new windshield. Finally, I called Gerber and the technician was at my house in 48 hours. He replaced the windshield in one hour. Plus, I saved about $90.00. I'm so happy, my car looks like new again! read more

So we brought our car in for obvious body damage, because of the accident our axel was damaged, they told us 7 days till we get our car back so I rented a car for 7 days!!! Next day we get a call saying the body work was done.. like wtf?! I asked about the axel and they LIED and told me my insurance adjuster said no too fix it.. according to my insurance that wasn't the case AT ALL!! Driving home from that shit hole a metal ring fell off my car and caused a driver behind me to serve and almost crash. FUCK YOU GERBER FOR RISKING OUR LIVES! read more

Good Morning Tim O'Day, I have been having some trouble with this facility in regards to my ongoing repairs, if you could please be of assistance with this matter I would greatly appreciate it. This is my story; I was called by tech. Amanda on Oct. 12th that my SUV (2017 GMC Acadia) was ready for pick up. I met Amanda at the Oak Lawn Facility a little after 5pm and did a final walk through in which I noted that the front passenger window glass was not replaced as the glass was damaged from the car accident with a scratch. Amanda said that glass was ordered and she would call me with a date to bring the SUV back and get that replaced while I wait in the lobby. The next day I further inspected the vehicle and saw that the 2 window panels from the damaged window were also scratched and needed to be replaced. Other things I noted was that the rear passenger taillight had a scratch, the rubber door grommet on the inside passenger door was missing, the front bumper silver lining on the passenger side was not flush with the rest of the bumper making it stick out slightly, the TPM was not registering the front driver tire and worst of all my touchscreen was not working. I called Amanda the very next day after I had picked up the vehicle and voiced my issues, to which she stated to bring it back and she will look over it. I brought the car back around 4pm on Oct. 13th and showed tech. Amanda the issues, she took notes and pictures and stated she will order the grommet and window panels, fix the silver bumper part and have a tech come out to check the TPM and touchscreen. She did fix the scratch on the taillight with compound and tried to take the scratches off from the window panels with no luck. She told me she would schedule a day to have all this fixed and issue me a rental for the day. She asked if I wanted this in writing and I declined believing that there would be no issue. Since I did not hear back, I called on Oct. 29th and was told Amanda was not there but was told they would ask the parts department if my parts were in and would call me back. Again, since I did not hear back I called on Nov. 1st and was told all the parts are in and I should get a call back to schedule an appt. Again, since I did not hear back I called on Oct. 3rd and they told me a manager will call me to schedule an appt. I reached out for the 5th time on Nov. 9 spoke with manager Don to see what is going on, when could my car get fixed. Don placed me on hold and wanted to verify that the parts were in. He came back on the line and notified me the parts were in and he would schedule a day for me to bring the SUV back and provide a rental for the day. This was a week ago to this date and I have not heard back from anyone regarding the imaginary date and time that my car would be fixed and looked at as promised. I would appreciate a look into this matter and have this resolved as soon as possible as it is an inconvenience to have your company be dismissive in customer care when they were already paid for their work by my insurance. read more

Well, I'm only giving one star because the customer service was TERRIBLE (terrible, terrible, terrible) but the repairs were good. It was a total hassle for me and for my friends and family who had to drive me back and forth from Gerber to Enterprise on multiple occasions. I was always calling THEM to get answers and help. It was stressful and confusing dealing with Gerber and I will never go back to them again and I would NOT recommend them to anyone....EVER. My insurance told me to go in on a Sat. When I got there, Gerber said they didn't have time to see me and gave me an attitude like it was my fault they didn't know what I was talking about. She said she had received my information from my insurance company, but didn't have time to see me. So I went back on Mon. I signed all the papers, dropped off my car and assumed I would hear back from them with an estimate. On Wed, I received and e-mail (NOT a phone call) that work on my car had begun, and they expected it to be finished in 9 days. So, not only was I not told what the work was going to consist of, I had no idea what the estimate was. I called them that day to find out about my rental car, and the lady told me, "Oh, just call Enterprise and you can pick up a car." What? The last time I was in an accident, the body shop had everything ready for me! So I called Enterprise to get a car, and they had no idea what I was talking about. They said the body shop should have handled that. I called my insurance company, and they took care of it for me.... So, I finally pick up my car on Thursday. Friday at 5 p.m I get a call from my Mom, who told me Gerber called HER to tell her that my car was ready. WTH? The following Monday, I checked my e-mail only to notice Gerber had sent me an e-mail that day saying my car is still being worked on!!! I called them to clarify whether or not my car was finished. She told me it was ready. I asked her what to do with my rental car (knowing damn well she wouldn't be able to help me anyways) and she told me to contact Enterprise... It was a total hassle for me and for my friends and family who had to drive me back and forth from Gerber to Enterprise on multiple occasions. I was always calling THEM to get answers and help. It was stressful and confusing dealing with Gerber and I will never go back to them again and I would NOT recommend them to anyone....EVER. read more

After an initial negative experience with some customer service issues, I was promptly contacted by the general manager, Don Hauser. He went far above and beyond in fixing the issues as well as my vehicle. The work on the vehicle was excellent, and done in a timely manner. Don really made me feel like a valued customer, and I greatly appreciate his assistance. I would gladly return in the future... Ryan G Paulaskas read more

I was referred to Gerber for replacement of the front emblem that had fallen off my car. Without an appointment they were able to replace my emblem on the spot. I didn't check out the work until after I got home and was amazed at how good it looked. You could not tell that it had been replaced - it looked just like it did when I purchased the car. The staff was courteous and efficient. I highly recommend this shop for their expertise and service. read more

I got a crack on my winshield on 02/25/14, I called Gerber the next day and set up an appointment to have the crack repaired. They never came, and the crack spread...so I needed to then replace the windshield. I called them to set up a Saturday appointment. Saturday comes, I call them to change my contact number to my cell phone, only to find out they changed my appointment to Tuesday...they never told me they changed it. I changed it to the following Saturday, and changed my contact number, telling them not to call me at work anymore. The following Saturday comes, they never came, and never called. I got may winshield fixed, BUT GERBER DIDN'T DO IT! Then, they called me at work, this morning (03/18/14) to set up another appointment, even though I told them NOT to call that number anymore. AVOID THIS PLACE LIKE THE PLAGUE!! It doesn't deserve the star I gave it, but I had to.... read more

I was there today and they fixed my window right way. They we're professional and efficient and very polite I would definitely recommend them to everyone.thanks again. Barb read more

This place goes above and beyond. I could not be happier with the service the professionalism and the great work they did. My vehicle came in looking like a smashed vehicle ready for the crushing and came out looking like it was off the showroom floor. read more

Very nice and professional. They fixed my car for me when I had a hit and run a couple of years ago. It looked very nice when it was done. I got into a minor fender bender. I did not want to bother with police and insurance. They rubbed it out for me. No charge! read more

Have to agree with Ashley. Not only didn't I get any details of the estimate, but was ignored repeatedly when I reported that the engine was making noise that began immediately after the crash that sent me there. Damage to the engine seemed likely as they had to replace the entire cluster of systems on the same side of the engine compartment. The noise was unchanged after the body and fender repairs. What they chose to fix seems to be excellent. Now waiting to go pick up my car from Ridge Auto in Blue Island after the AC compressor repair. The estimate was over $700. read more

My car was here to be repaired from a collision they did a very good job on the car and they were very polite when they talk with me I would have more work done at this place again read more

The quality of the work was good but the car repair (body work) was completed MUCH later then the date originally promised. A business must try hard to keep the promises that they make. The customer service rep over promised and under delivered in terms of when the car would be ready to be picked up. In summary, I would not count on them when they give you a date when the car will be ready. You might have to wait a lot longer. As long as you can wait, the quality of the work is good. Also I didn't like that they blamed their supplier for the car not being ready. I am looking for responsibility not excuses when something goes wrong. read more

I took my 2003 Pontiac Bonnieville to Gerber collision on Central, in Oak Lawn, I got a loner car and my drivers side door that got backed into looked perfect, about a week to get it back, thank you Gerber, and your staff was very professional. I would go there over and over! read more

HORRIBLE HORRIBLE HORRIBLE ! This location was one of the worse experiences I Have had. Brought car in for minor repair work on left back bumper and they did a terrible job! I was promise no longer then 3 weeks tops. After 1 month a 1 week I was told that car was ready and to come pick it up. I waited 45 minutes for the car and when they pulled it around it looked like it had been in a demolition derby it was so dirty. They didn't seem to think it was a big deal with the delivery of a car that they had in their possession for over a month. They said i could bring the car back and they wound clean it or pick the car up and either give me a loaner or $100.00 cash voucher . I agreed to the voucher and they finally cleaned my car 4 days later but did not give cash voucher. I will never go back their again. Terrible management and attitudes. Stay away from them the Gerber Collison in Downers Grove is the place to go. read more

I had a great experience at Gerber. I was in a small crash with a little damage. However, they fixed everything very well, walked me through everything and the customer service was excellent. Don was my estimator and he was friendly and competent. This was my first time here and my experience was excellent. read more

The general manager was very professional and assisted me with any difficulties I had during the repair process. He went out of his way to call me and assist me in any way he could. He cares about customer satisfaction. :) I appreciate the personal attention they provided. read more

I am so happy I went to Gerber Glass at 109th and Central in Oak Lawn. As it turned out, the cable broke on my driver's side front window and our area has had an unprecedented amount of rain. I had a 3:00 p.m. appointment. I worked with an estimator named Amanda. She was one of the most upbeat customer service operators I have ever had the pleasure of meeting. They ordered the part from a nearby aftermarket shop and fixed the car for me all within the same day. During the wait, they offered me suckers, cookies and ice cream sandwiches. Met both the owners, both of them must breathe a sense of fun and a strong work ethic into all their employees. When they were done, they washed my car and noted that one of my brake lights was out, fixing that too. So with a total wait time of less than three hours, I walked out more than satisfied. What a wonderful shop with wonderful personnel. I'll be going back. read more