Jordan came to fix my brothers window and did a fantastic job he went above and beyond and was very…read moreknowledgeable definitely deserves a raise we are very pleased with the results of his hard work

Professional, knowledge, and efficient service. This is my second service in 2 years (thanks to I5…read morein the Tumwater-Olympia area) and this time I was quickly serviced and taken care of. I promptly got a call to schedule an appointment after my insurance submitted my claim. They had me on the calendar immediately. Drop off was easy, notification of completion was efficient and courteous, pick up was also easy and informative. The quality of customer service and work was 5/5 both times. I highly recommend using them for your glass replacements. They value you, your time, and your vehicle.

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Alas, my annual rock-hits-my-windshield-on-the-freeway has come around again and this time it was a…read morebig one. I started with filing a claim with my insurance but their usual contractor didn't have any appointments for the next two weeks. I started looking on yelp for glass repair shops and Bill was the first one who replied and, in my opinion, the best one! I had another shop who replied but was only doing windshield replacements, and finally a third shop replied the day AFTER Bill fixed my windshield. Bill was extremely professional and skilled. He came out to service my windshield in just a couple days from my initial quote. He was on time, remained courteous, and worked quickly. After he was done, the rock chip was almost invisible. Great work. He also came prepared with the invoice for my insurance! A seamless transaction. Definitely keeping Bill in my phone book for next year!

Jason was great to work with, he knew about the right treatment for the specific mat finish on my…read moreHyundai, he got the materials needed and did a great job on detailing inside and outside of the vehicle. I highly recommend Perfect Touch.

Exceptional detail work. Highly recommend Jason and his team. Excellent communication and the car…read morewas done on given timeline.

Great service! Got in right away and fixed my window no issues, quote came in under other shops in…read morethe area.

Great experience, took care of two rock chips when I only realized I had one. Even vacuumed out…read morethe front of my car! Was embarrassed about that but very appreciated!

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

We had a large chip in our windshield and he took us right away. Second time we've been here. He…read moredoes an excellent job and he's very pleasant!!

I wanted to come on here and highly recommend Classic City Auto Glass for windshield repair or…read morereplacement. The owner is very friendly and knowledgeable and his prices knock most competitors out of the park! Classic City Auto Glass has earned my loyalty for any future needs. I'm proud to support small local businesses like his. Definitely TOP CHOICE!

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

BAIT AND SWITCH: I had to work with Safelite due to my insurance for a window chip. I had two and…read moretold them. Since I have a high deductible and would literally have to pay for the whole thing myself if it cracked, told them, without question, that if they felt they couldn't do it without causing an actual crack, NOT to do it. They insisted they could and told me that this is something they do a lot and 1 in a million go wrong after looking at the tiny pencil sized chip and they would make it right if they did. I should have known something was off when initially I couldn't even get him to get out of the chair to confirm until he had my insurance information...? In other words, this was a SCAM. Then he put the most junior guy on it and well, you guessed it. They broke my windshield. Then told me I just need to pay my 1000$ deductible and they would fix it... as if we never spoke! Complete Bait and Switch. I tried to call customer service, even went to talk with the Supervisor. It was pointless. I have a 1000$ bill to fix a broken windshield now due to this business. I even went to the BBB for some help here and other then their rating being negatively affected (which by the Stars here you can see, makes no difference to them), you take your chances, but better with ANY other window repair quality service, because this isn't it. I shared this with my Corp as well as I lead a network here in the State of a few thousand employees and its the least I could do as well as this review. I hope it helps someone else avoid this experience.

Great service! Quality work done on my windshield! Im very pleased! I think for what I paid it's…read morevery much worth it!

Awesome customer service, the guy quickly fixed our windshield crack. It took no more than 20…read moreminutes