Went in for a car inspection. That went well, and they made some maintenance recommendations. When…read moreI got back in my car to leave, I couldn't turn on the AC, or lower the windows or work the sunroof. Don't know if the breaker controlling those got jostled or what during the inspection, but I alerted the service writer, Sabrina, to the issue, who immediately reported it to the service manager. I explained that all of these things were working when I brought my car in, and how very uncomfortable it made me to have this problem after a mere inspection. They wheeled it right back to the shop, and resolved the problem either via a reset or securing something that was knocked loose. Appears to have been just an accident on the part of the tech. I would suggest testing the windows and AC anytime they work on or test electrical systems...and as consumers, we should always test at least those basics before we pull away. As a woman who has worked in car sales, and is also a consumer, I understand how it makes us feel like we have "sucker" stamped across our foreheads when the car must go in the shop...and I felt heard when I said as much to the service manager. He was respectful. They handled this well, and I would consider them for future work or when I am again in the market for a vehicle. I sat in the waiting area, which was clean, comfortable, and quiet. Staff were friendly. I will also give major kudos to Sabrina. She was knowledgeable and kind, which I greatly appreciate!

The service department is disappointing to me. I have been going for my schedule oil changes and…read moremaintenance and they always seem to find something else wrong. The service manager is very persistent on you getting things fixed right then. On one occasions he d had the nerve to ask me ," Can you tell me why you can't have this service done?" I informed him "money that's why". He then told me we can finance that for you. I informed him no thanks, when I get the money I'll have it done. If that's the case, I could use my own credit card. Then I find out , unlike other dealerships Joe Pecheles charges an extra fee to use your credit card.

We purchased a 2024 Ford Edge Titanium a few days ago. After searching the internet and speaking…read morewith Shane Maness, he put us in contact with Hastings Ford. We couldn't have been more pleased with our Sales Associate, Jy'Quez Edward and Kenny FarFour our Finance Manager. We felt everyone did on outstanding job. It was well worth our 8 hour round trip drive. Thank you guys.

Noah, Joel, and Kevin were awesome!!! Best car purchase experience I've had yet. Highly recommend…read morecoming here and using these guys for your next car.

I went for the yearly required NC State Inspection. My expectation, when I drove in, was that I…read morewould have to set an appointment for this service but to my surprise, they went ahead and signed me in for the inspection. The clerk at the counter was professional and polite, and not just towards me. I heard the same as he was dealing with other customers. The waiting area was roomy and clean, and as anyone that has ever waited for auto service at some garages, can be a rare thing to find. My car inspection was done with a minimal wait. Very pleased with the experience.

Pugh's Tire and Service Center Williamston, NC offer exceptional service, as epitomized by who goes…read moreabove board for excellent custom service.

Rhonda and Lisa are absolutely amazing. I came in with a request and they worked diligently to…read morefulfill. I highly recommend Feyer Ford for all of your vehicle needs.

My new vehicle had a recall, and I made an appointment here to have it checked, and have an oil…read morechange. The service department waiting area was clean with ample sitting and a nicely stocked snack area. Fortunately, my car did not have the issue that the recall was about. They checked the mileage on my car and mentioned that they could indeed do an oil change if I wished but they suggested I wait until a had a few more thousand miles on it. Afterward I received emails asking that I complete a satisfaction survey as well as provide a free CARFAX report showing the short history of my new car.

The service prices at this dealership for an oil change on a diesel truck were insane! This…read moredealership rips off their customers! I have traveled all over the country and what this dealership charges for an oil change is almost double anywhere I've been (I only use Ford dealerships for service). If I wasn't heading out of town in the morning to drive 1,200 miles towing I would have gladly cancelled my appointment and gone elsewhere! Warning to anyone needing service go anywhere but here!!!!

Honda Pilot died in the parking lot at Food Lion. I called a neighbor, called my husband…read more.. couldn't get up with them. Out of desperation, I called Pecheles (I don't have triple a - didn't expect to need it on a 2022 vehicle). Although they wouldn't normally come out and give a jump, they did send someone. Car started and I drove to the dealership. They charged the battery and sent me on my way at no charge! That's great service.

My husband and I had an amazing experience this past weekend buying our new car from Johnny. He was…read moreso nice on the phone and even better in person. He understood my needs and was so very patient and kind with us. Our 14 year old daughter was with us and the sweet girl beside Johnny (Did not catch her name) was so kind and they all went out of their way to make us all feel at home. Last but not least Greg was a saint while we finalized all the paper work last night and he and Johnny stayed well past their long work day! Not to mention that they held great conversation about fishing and hunting with my husband while I finalized our purchase with our bank! I can now say in my best southern voice "I Got My Doug Henry" Thanks Again, The Quinn's

"This dealership will make you feel like family, not a customer."…read moreThis dealership absolutely did right by me. They were courteous, provided AMAZING customer service, and were a wealth of knowledge on the car I was interested in (and bought). I ABSOLUTELY recommend Doug Henry Ford, specifically Greg Dawson, who helped me with everything. I love my car, I love the dealership, and I LOVED their respect and patience. This dealership will make you feel like family, not a customer!! "Seamless experience!" In search of a new Audi, I had visited a several dealerships. Doug Henry Ford was by far the most attentive and helpful. More specifically, our sales manager, he was very knowledgeable and answered all of our questions. Greg Dawson General Sales Manager went above and beyond for me. Not only did fulfill every request and answered every question I had. He did so without pressure or hesitation. Mr. Greg even had my car delivered to me from North Carolina to South Carolina. Ron and Raigan transported my car here from NC. Delivered straight to my front door with a smile. Some of the kindest people I have ever had the pleasure of working with. I feel very blessed to have had such a wonderful experience with Doug Henry Ford. Ash Elhafiane in financing also went out of his way to make sure all of my questions and all of my needs were answered correctly, and in a timely manner. Super impressed by every single person that I came in contact with at this establishment. This made my buying process a lot easier than expected. We would like to thank the whole team at Doug Henry Ford for a seamless experience. We will definitely be recommending this dealership to friends and family!!

I had an appointment @ 11:00 was on time and waited for my vehicle's front windshield to be…read morereplaced with a new one. I was told online and over the phone that windshield repairs take about an hour to an hour and 30 minutes to complete. Safelite AutoGlass didn't pull the vehicle in the bay to begin replacing the windshield until 11:50 @ 12:00 the woman at the front desk informed me that my windshield hasn't arrived off the truck yet (the one that delivers the new windshield) and that it would be here around 12:30. Still waiting patiently and it's now 1:00 and they still haven't received the windshield or started working on my vehicle yet. That means even if the get the windshield I'm still going to have to wait for them to replace the windshield which take about an hour to an hour 30 minutes. If they didn't have my windshield they could've informed before I gave them my vehicle and had me wait until another day so that they would have the parts necessary to complete my service. I did not plan to be here over 3 hours! @ 1:22 The woman at the front desk informed that they received my windshield and are currently working on my vehicle. She applied a $50 discount to my service for the wait which was unexpected but greatly appreciated! My original price was $316 and instead I paid $263. The repair was finished @ 2:15

2 trip to get window fixed and still not fixed. Will not be going back. Clerk seems not to care at…read moreall.

I recently moved back to NC and -- having driven my German machine nearly 1,300 miles -- needed an…read moreoil change when I arrived. It was easy to schedule an appointment online and choose the services I wanted, including a state inspection. Someone met me at my car when I arrived and checked me in. The inside is very clean, and includes nice bathrooms, a waiting area, WiFi, a snack bar, and an enclosed kids' room (bless you, Audi). I LOVE how the tech sends me a little video once work is completed, summarizing what they did (the DFW-area Audi dealerships did this too). Audi Greenville also has a shuttle that'll take you anywhere you want to go within, I think, a 2-mile radius (if memory serves). There's shopping and eating directly across the road from them, which is nice if you expect your car to be in for several hours. All work was completed as expected on my car. The wait was a bit longer than I would've expected for just an oil change and state inspection, but I wasn't in a hurry to get anywhere else. I wish they were a bit closer, but that's okay -- I'll be back.

Easy to work with. Scheduling is very easy and they are very accommodating…read more Much better service than Audi Raleigh. But I wish they offered loaner cars to anyone using their service department. Would make it far easier for out of town customers!