We bought an electric wall oven after our old one broke. Gerhard's in Ardmore was very helpful in recommending a new one that they had in stock and would fit in the existing opening. They had it delivered and installed in a few days. The installers were knowledgeable and experienced and did an excellent job. We are extremely satisfied and are planning to buy another oven from them in the near future. read more

Gerhard's Appliances - New Thermador oven - Appliances & Repair Near Me - Ardmore, Pennsylvania

Pete has been our contact for the last few years after meeting at a dig event. Pete has been very attentive, extremely competitive, and always working to solve problems whenever they might arise. As an example I had a property that needed a refrigerator and we had a major time crunch because the property was being staged. Pete not only helped identify multiple solutions but was also able to have the refrigerator delivered within days. Pete and his team are always quick to respond and do so in a professional manner. The prices can't be beat and we have price shopped them many times. At this point we won't do business anywhere else. Their service is second to none and in this business that's hard to find. If you're in the market for appliances I would highly recommend Pete and Gerhard's appliances. Although I can't speak to their offerings for homeowners I have probably bought a dozen or more appliance packages over the last year and I'm happy as a clam. Thanks Pete you're the best! read more

Gerhard's Appliances - Appliances & Repair Near Me - Ardmore, Pennsylvania

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Joanne made our phone purchase of a new dishwasher seamless and easy. She found us a replacement and quick delivery. Thank u!

I had a very poor experience with Gerhards that started when my new GE refrigerator would stop working on and off for three months. After many service visits, emails, and phone calls, it took 3 months for Gerhards to replace the refrigerator. All of my emails and phone calls were not returned and it resulted in additional money out of my own pocket for lost food and a temporary refrigerator I had to purchase. Gerhards service team would visit my home, say it is fixed, and the issue would resurface within a week. I eventually received a replacement but am disappointed that it took me three months without having a working refrigerator. I sent emails to their customer service email and left messages at the store for the manager to call me back with no luck. This is the first time I have ever felt the need to leave a bad review for a company. read more

Never ever again. So stressful. The sales dept. is great until they get your money and it's time for delivery. The delivery dept. could use a complete overhaul. Bad communication and lack of concern for our schedule caused us both to multiple work days. When then finally delivered our appliances, they were BOTH damaged. Go to Home Depot or Lowes. read more

I would not recommend using Gerhard's. They screwed up delivery of a dishwasher on the day scheduled and then delivered appliance the following day without me confirming. Now they want to charge me to come back and take the old appliance. Worst of all they offer no apologies, no resolutions and managers do not call back when promised read more

After speaking with owner, nothing changed. She was no help. I ended up going with Home Depot and got my new 27' washer and dryer put in and the old ones removed. Never again will I try to go with a small business when it comes to major appliances. read more

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Word of Warning! Think very very hard before you enter Gerhards Appliance. The only time you will get friendly service is at point of purchase. Once they have your sale, the customer service completely disappears. Ironically, we avoided a big box store, thinking we would get better customer service at a mom and pop store. Boy, were we wrong! I got my appliance delivered in less than a week but it took 5 long months to finally get the damaged product that was delivered repaired. What should have been an exciting new addition to my home became a stressful and frustrating experience that I was never able to check off my "to do" list. During these 5 months (while having a damaged product in my house), I endured rudeness from staff when I could reach them, along with numerous unreturned phone calls and emails. Even the manager, who stated that "although some things are out of our control, the one thing we can control is our communication", didn't stay in touch as promised. Over the 5 months I heard such amazing things like, "I can't talk to you right now, there are customers in the store." and "I may not be able to talk to you on Monday as that is our busiest day in customer service." I worked in a service industry during my 43 year career and know what great customer service looks and feels like. You will not find it at Gerhards!!!!! I highly suggest you find an alternate store to buy your appliances. In some cases you may pay a bit more, but will surely be treated better. read more

Word of Warning! Think very very hard before you enter Gerhards Appliance. The only time you will get friendly service is at point of purchase. Once they have your sale, the customer service completely disappears. Ironically, we avoided a big box store, thinking we would get better customer service at a mom and pop store. Boy, were we wrong! I got my appliance delivered in less than a week but it took 5 long months to finally get the damaged product that was delivered repaired. What should have been an exciting new addition to my home became a stressful and frustrating experience that I was never able to check off my "to do" list. During these 5 months (while having a damaged product in my house), I endured rudeness from staff when I could reach them, along with numerous unreturned phone calls and emails. Even the manager, who stated that "although some things are out of our control, the one thing we can control is our communication", didn't stay in touch as promised. Over the 5 months I heard such amazing things like, "I can't talk to you right now, there are customers in the store." and "I may not be able to talk to you on Monday as that is our busiest day in customer service." I worked in a service industry during my 43 year career and know what great customer service looks and feels like. You will not find it at Gerhards!!!!! I highly suggest you find an alternate store to buy your appliances. In some cases you may pay a bit more, but will surely be treated better. read more

The owner did reach out and had a chat with us. We did feel like we were finally being heard, however I'm disappointed that it took nearly two weeks and posting a review for anyone to first of all initiate the contact with us, and second act like they care about our customer experience. Owner is a nice guy and we genuinely do want to continue supporting a local business, but I would be lying if I said I won't hesitate to return given this experience. read more

3. Still waiting for my microwave to be fixed!! Almost 2 months now, Gerhards appliance repair company "Fast Appliance" has come out several times, said they were waiting for a back ordered part, part came in a week and half ago and it was the wrong part that was ordered. I have received no calls letting me know when these new parts will be in. I WOULD NEVER RECOMMEND PURCHASING FROM GERHARDS OR BUYING A KITCHENAID PRODUCT. The microwave was one month old when it stopped working. This is unacceptable. The customer service from Gerhards and KitchenAid is unprofessional and they could care less once the sale is complete. 2. We received our appliances mid November and about mid December our KitchenAid Microwave stopped working, I called Gerhards and they sent their appliance repair company out who was here for over an hour and then told me the microwave had to come off the wall, I told him we would take it down, he said he did not have time so we had to wait another week, at this visit we were told it needs a part that is back ordered and no idea when this part would come in. I called Gerhards and requested a new microwave, they said a request was sent to KitchenAid, I have had to call them every week since the beginning and there was no follow up attempt made with me. I stopped in the Doylestown store last night and spoke with Jason, he basically told us there is nothing they can do as there is no update and they have no idea when this part would come in, as he knew how upset we were regarding our experience with Gerhards to date, on our way out the door he said Happy New Year, completely unprofessional and rude. I called KitchenAid this morning, they were very professional and gave me the dates and process. WE WILL NOT RECOMMEND OR PURCHASE ANY MORE APPLIANCES AT GERHARDS IN DOYLESTOWN. 1.My husband and I recently purchased a washer and dryer at Gerhards. The other day we went back and purchased all our kitchen appliances. read more

Do not buy high end appliances here! I bought a floor model wolf warming drawer and they charged me more than $100 for installation and told me I was going to have to pay an additional $200 since they had to cut the cabinet. The men delivered it and dropped it on my floor and said they were not going to cut any cabinet despite the salesperson telling me "don't worry we do it all the time". Thank God there was a certified wolf team installing my wolf double ovens at the same time (Thank God I didn't buy them at Gerhards! I almost did!). They took over where the Gerhards team left, and installed the drawer. Not only that but the drawer was assembeled improperly and they had to take it apart and use parts from their truck to fix it! I had to pay them $300 and I gave them an extra $50 for being so kind and helpful. They couldn't even believe the poor service of Gerhards! The Gerhards team told me I would not be charged for installation. I have been in touch with the store no less than 4 times in the past 4 weeks since it was installed and they have not refunded me the installation charge. ALSO I LEARNED FROM WOLF/SUBZERO THAT GERHARDS DOES NOT HAVE CERTIFIED INSTALLERS. THE STORE TELLS YOU THAT YOU GET A TWO YEAR WARRENTY BUT YOU ONLY GET THAT IF YOU HAVE A WOLF CERTIFIED INSTALLER. THEY ARE LYING AND THEY ARE CROOKS.They should be ashamed of themselves! Stay clear! read more

My interaction with Gerhards is kind of bittersweet. When I first came into the store I knew I was looking for Speedy Queen washers as they were the ones I needed because they broke down and assembled for tight spaces. I told the sales man my basement door was 23 1/2 inches. He told me there machines broke down to 24 inches, and proceeded to show me a portable washing machine. It was small and had wheels totally not what I was looking for. I walked around the back of the store looking at the SQ's they had on display and I took pictures so I cld have the model numbers etc. So I said do you guys do measurements he said yes so I set up an appointment for them to come take measurements so I cld be sure. That was a week out appointment. They came took measurements and assured me they would fit. I called the store to order my machines and I ordered the 300s as I wasn't looking for anything fancy BUT he never explained to me the difference between the 300 and the 500. The 300 has a lid lock and the 500 doesn't. My machines were delivered the following week only to realized it wldnt fit and I had to have the frame removed. My father in law and husband cut the frame brought the drum downstairs the same day. I called customer service back to have them return to finish setting up my machine and they told me They cldnt come for another 6 days. They came back to install the washer and assemble it back together. I wish my sales person wld have explained to me the difference because I hate that every time I wash a load the machine locks and I can't open it to check the water level, soap level, can't open to arrange the clothes or add more clothes. Basically it's annoying as hell too have paid 2300 for these machines and have to go through this. I have two dents in my dashboard where the knobs are and a crease on the side where they bent it to bring it downstairs I guess. I was relieved when this 3week process was over and I didn't have to go to the laundromat during covid anymore. If I didn't have such a hard time getting them downstairs I would have definitely returned this machine for the 500. So anyone reading this review spend the extra few bucks cause the lid lock feature is annoying and was put in place for people with kids which I do not !! read more

Gerhard's Appliances - Two dents in my panel - Appliances & Repair Near Me - Ardmore, Pennsylvania

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Purchased my entire kitchen appliances from them several years ago and was very pleased. On October 16, I went and purchased a new washer and dryer. I was told that they couldn't deliver until October 21st. When they delivered on the 21st, the dryer door was shattered. We, of course, refused delivery. I immediately called the store to get a replacement. I was told on that day that they had plenty of stock but unfortunately they don't deliver on weekends so the earliest I could get it would be Tuesday, October 25th. I called at 9:00 on Monday, the 24th to set up a delivery time. They,of course, had to call me back. Brianna informed me that they would deliver the new one on Wednesday, October 26th and that I would receive a call Tuesday afternoon to confirm a timeframe. Never received a call. Called 9:00 Wednesday morning and spoke to yet another salesperson. That person told me that Anthony or Kelly in delivery would call me back in 10 - 15 minutes. No call. After 4 hours, I called back and spoke to Kelly in delivery who proceeded to tell me that "someone" from Doylestown was supposed to call me and discuss "options." She then transferred me to Doylestown. So now I'm talking to someone in Doylestown who says she doesn't know why they transferred me to their store and there is no record of a new dryer being "ordered" and was there a convenient time NEXT WEEK for me to schedule delivery. I have no dryer....washing my clothes and hanging them on my fence to dry...which is impossible in this weather. Absolutely no one in Gerhard's has taken responsibility and doesn't seem in any hurry at all to get me my dryer. It's a shame... I like to shop at local family owned businesses instead of big box stores but will never go back to them after this experience. read more

The delivery men, Jaimie and Steven were great. They removed my old dishwasher and installed my new GE Profile dishwasher. They were very courteous and professional. read more

Gerhard's Appliances - GE PROFILE DISHWASHER - Appliances & Repair Near Me - Ardmore, Pennsylvania

Our new dishwasher is but the latest appliance we have purchased from Gerhard's. I think we got a good price on it, and installation was seamless, the installer was both knowledgeable and friendly. read more

We needed a new double wall oven. The purchase and delivery went well. But I also paid for installation, and extra to have an eighth of an inch cut to extend the height of the opening. When finished there was a 1.5" gap between the new oven and the wall (the old oven was wider). They left the gap for me to fix at my expense. This is not what I expected, and when I complained I got zero explanation or satisfaction. So don't expect a complete installation from this company! read more

I ordered a Bosch (top of the line) washer & dryer for my new condo. I paid cash (a LOT of cash) and Gerhards agreed to deliver it when my renovation was complete. Fast forward to last week when it was delivered. The dryer was damaged, I asked the delivery person to take it back to the store... they refused, however did take pictures of the damage. I called the salesperson I had worked with (Justin), he acknowledged the damage and the pictures that had been sent.... offered no solution, told me he would get back to me. It's now been a week, a call to Justin and a call to a Sales Manager (Matt) and there have been no return calls, no offer of a solution. In my opinion, Gerhards is not a vendor I would recommend, certainly will Not purchase my kitchen appliances from them. My advice? Shop elsewhere... read more

My wife went to the store to look for a dual fuel range. The salesperson (joanna) was rude,dismissive, and not at all helpful.she also refused to answer questions or do any desired research for us. I recommend - go elsewhere! read more

Steve from the Ardmore store sold me a washer which was what i had been asking for and i am satisfied with my purchase. He was accomodating and quick and the washer was delivered on the day he had promised. Thank you, Steve! read more

This is an update from my review of Gerhard's in Ardmore, which I wrote 2 months ago. At that time, I said that the service we received when we attempted to buy appliances through Gerhard's was so bad that I had decided to order online. I did order online directly from Samsung, and spent over $7000. Samsung kept in touch with me and my appliances were delivered 3 days ago. We said we didn't want the appliances delivered until February, since we would be out of the country until then. Gerhard's said they couldn't possible get the items to me until "at least April" but Samsung direct made the delivery in mid-February! My delivery person came when he said he would and my installation was flawless, and I even saved money by ordering direct from Samsung. read more

Where to start. I needed to replace my washer, spoke with David and placed the order. Mind I already have a set in my basement, which were brought down recently after a reno. The new washer was the same size. Well the delivery guys decided they couldn't bring the new one in, nor take the old one out, because it was too big for the stair passage. Then they left the packaging from the new undelivered washer on my sidewalk. Finally I found what I needed elsewhere (Gerhards didn't have anything in a slightly smaller size, but Best Buy sure did). So I tell them, look I'm sorry it didn't work out, but I'll need a refund. I had to call for 3 days chasing down my rep, being told that the manager was nowhere to be found, then I needed to speak with Accounting. The woman in Accounting finally calls me and says, she can't credit my card with the sale, she'll have to mail a check. Here we are a week later, and - you guessed it - no check. So now I have to take time out of my day to file a report with my bank and get my money back that way. Do not bother with these guys, they're awful. Never again. PS, the delivery guys from Best Buy were AMAZING and easily delivered a new washer, and removed the old one, handily. Just for reference, Gerhard's delivery staff just didn't want to do it. read more

I own 6 houses and and apartment , I buy all of my appliances at Gerhards because they offer the best selection and price . I recently had an issue with a product warranty and Rich stepped in and made it right when the manufacturer came up short. read more

Poor customer service. Months since I paid for a new refrigerator and installation. They are unable to deliver what we paid for and keep nickel and dime-ing us for more to have the refrigerator properly installed. Never again. read more

Always a positive experience. I get helped immediately when I walk in the door. The people are knowledgeable and provide excellent assistance. Once to help me get a rebate that came with a gas grill that I had bought, and then this month when I came in for a refrigerator. With the fridge I knew the features I wanted and was helped with practical information regarding some possibilities and features to compare, pros and cons, and necessary measurements for getting through the doorway into my house. I am happy with my purchase and that the fridge was delivered two days later from the warehouse. The delivery people were efficient, careful, and helpful with getting the new fridge set up and taking the old one away. read more

Talk to me before you buy anything from Gerhards Appliances in Ardmore, they do not stand behind the manufacturers they represent..... a horrible company. read more

Yikes. Lots of 1-star reviews on here, but our experience has been nothing but 5-star so far. Everyone we dealt with in terms of shopping, ordering, and delivery have been great! As someone who likes to get a hands-on shopping experience when it comes to things I'll physically interact with for years, we decided to go out to Gerhard's Ardmore location and see if the items we liked during our online shopping were just as appealing in person. It ended up being a valuable trip, both emotionally and financially. First, the store isn't huge, but they do have a nice selection. Their high end assortment downstairs is far more impressive, but we weren't quite ready to splash that much cash, and gas wasn't an option. We had gone in to look at KitchenAid appliances, thinking that was the route we wanted to take, until we interacted with the appliances and realized they didn't feel worthy or the price tag. That meant we could save a ton of money! We pivoted and then thought we were going to go with GE across the board and an induction range when we left, but didn't commit at the time. We had dreaded interacting with the over-the-top salesperson we assumed that we'd encounter, but Dave C was really friendly, helpful, and not pushy at all. We came in as fairly-educated customers, so we only needed him to entertain the few questions we had, check stock, and put together a cost estimate. The store was understaffed that day and quite busy, but he was able to still provide enough attention and demonstrate the type of knowledge that would make us feel comfortable if we purchased from Gerhard's. He didn't try to steer us into a particular brand or anything. Just focused on what WE wanted and needed! Dave didn't have time to put the numbers together right away, but he sent them in a timely manner once the store calmed down a bit. Prices were in the range we expected. No surprises, but we weren't in a rush and continued looking. Upon further research, we pivoted again, nixing the induction range and switching to Whirlpool. We did so without another trip to Gerhard's or speaking with Dave. I think we just didn't want to be those annoying customers who kept making him run numbers. We had some coupons and opted to just order from Lowe's. I wanted to shop local/small, but the few hundred dollars in savings and what we assumed would be a more easily-fulfilled inventory from a "big" company seemed a win-win. That was, until our order never arrived and the debacle that followed ensued. You can read Faith A's review for the details. Needless to say, we were left without appliances, and thankfully, we still had Dave's quotes and contact info to reopen discussions. My wife called Gerhard's to speak to Dave. He wasn't at the Ardmore store, but their friendly staff told us to call their other location where he was that day. We did, and Dave surprisingly remembered us immediately! From there, we told him we had changed direction and gave him the list of things we had ordered from Lowe's to see if Gerhard's could fulfill the same order. They had everything except for the dishwasher in stock, but Dave was very helpful in finding us a comparable dishwasher that we'd be happy with. He hung up and pulled together new pricing, which was about $500 more than Lowe's, delivered. After the nightmare of dealing with the failed 3rd party delivery service (XPO) that Lowe's used, we were extremely excited to find out that Gerhard's had their own delivery people. We saw this as necessary now, knowing that accountability was going to be held across a single company, not divided amongst many finger-pointing entities. The order was placed, and delivery date was set! If all went well, the extra money would be well spent. It was. The day before the delivery, we received both a text and a phone call to confirm the delivery window. They called when they were close and sure enough, they showed up on time! Not only that, the delivery guys were both super friendly and got everything in without issue. They were outgoing and professional, and even pointed out a minor ding in the fridge that they noticed during unpacking. Having watched their unloading from truck to install, I knew it wasn't something they did. They told us to note it and call Gerhard's, which we did. Gerhard's was really apologetic and still continues to offer to replace the door. We are debating it, but even if we pass on the offer, their concern, and willingness to fix the such a minor thing, is really nice to see. This experience simply reminds me that supporting local, smaller businesses is worth a little extra in cost. Dealing with Dave & the Gerhard's team was infinitely better than an automated system that directed us to a nationwide network of unaccountable & unhelpful employees. We can only hope this is the norm for us and anyone else we recommend, and we will certainly shop there again when the time comes! Thanks Dave & team! We can finally cook again! read more

We ordered some appliances for one of our properties, at first they are working no problem but after a few months they started to come up with problem, gave the manager a call and said I would get a solution but that never happen and couldn't leave tenants with non working appliances. Ended up losing my money and had to go buy new appliance elsewhere. will not recommend read more

To update we received our stove 7 months after purchase. Seems to be fine but again wish there was more customer care than 'it may never show up' from the outset. They did add the weekly emails at a certain point so I will update to a 4/5... reluctantly. read more

Stay away from this place. First they delivered a "new" washer that was clearly rusted on the inside. Had to wait for days for the mechanic, who came and played with my cats and left mod wash cycle. The pictures below are after I scrubbed it out and ran it four more times. Cut to delivery of the second unit and the third day taken off work. Picture of the "new' unit that the delivery people wouldn't even bother installing. Nor would they haup away the first rusty bucket of trash they sent over. So now I'm looking at at least two more days out of work, one for them to come pick up their trash and one to get a new unit installed from somewhere else. read more

Gerhard's Appliances - Interior of first "new washer" - Appliances & Repair Near Me - Ardmore, Pennsylvania

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Delivery was supposed to be between 10 and 2. At 1 o'clock I received a call they were going to be another 4 hours before they could make the delivery . That came and went with no phone call and no delivery. I Called several times and they kept saying they were coming. At 6:30 I decide just to cancel my dishwasher, No compassion what's so ever Never even called to check just excuse after excuse, Rachel was very rude on the phone. I wasted my whole day waiting for nothing - there should be a negative review star - tried to support a family run business- sadly they don't want my business went to Lowe's instead read more

The in store experience was good, though the delivery/removal/installation process was problematic. Fortunately Gerhard's did provide proper compensation for this, though the process still left a lot to be desired. read more

Some of the worst service I have received in a long time. Appliances needed repairs after a month. The store would not return. Microwave was installed over the range and the door would not open. They used a dryer cord/plug to install the range. Gerry the manager/owner was no help. Answered 2 of my emails and never heard from him again. Better off going to Lowe's! read more

My Sales person was Rachel Prince and she was extremely knowledgeable and professional. The refrigerator I was shopping for was out of stock and she informed me that they were expecting a shipment. One of which I immediately placed and my order and now the refrigerator is in my home. Rachel was extremely kind and personable and we will be doing business again with Gerhard Appliances. read more

EXTREMELY disappointed. purchased new kitchen appliances in june 2021. waited close to 1 year to receive appliances- COVID supply issues- understood. delivered 11/2022- all good. high end Thermador microwave stopped working after 1 month. have had 4 service visits thus far, ordered new parts each time, and no solution. last service visit, serviceman stated 'he broke another switch" trying to fix original problem. ???? just crazy- i would like a new replacement appliance. Gerhard's is "looking in to it"...... read more

Poor service. We purchased a Ssmsung refrigerator and an LG washer and dryer from Gerhard last July. A few months later, the washer went on the fritz, so we contacted the repair service Gerhard recommended. There were lots of delays and excuses until we finally gave up and purchased a new one. The delivery persons were rude complained about having to carry it up to the second floor and then refused to install it on the pan. We had to hire a plumber to install it on the pan. A few weeks ago, the refrigerator quit, and we had to pay $400 to get it fixed. The repairman said it was probably damaged during transit. read more

We had problems with Gerhard's terrible service and broken parts when we bought our fridge and oven range in 2019. Took months to resolve. Fast forward to 2023 and our range stopped working. Scheduled a service appointment two weeks ago for today. Just called the service subcontractor to confirm time only to find out that Gerhard's cancelled this appointment ten days ago, and never followed up with us to reschedule. read more

Virginia McQuade wrote on Gerhard's Appliances, TV & Mattresses of Doylestown May 29, 2019, 1:17 PM Worst experience. Buyer beware please read Google reviews, BBB complaints, Memorial Day I ordered an LG 10000 BTU with install for today between 1-2. I called for a time check on the delivery and first was told I wasn't on the schedule. I called back to speak with David Reece The salesperson who had sent me the confirmation email in regards to the purchase/installation.He informed me they didn't even have the unit/I was removed from the schedule/and never notified. They would do nothing to compensate me for the error on their behalf. I got a canned apology and now await my refund. Sadly. I wanted to shop local but this is a perfect example of why stores like this are becoming extinct. Spread the word and shop elsewhere read more

As much as they have great selection, they lack any structure customer service. They don't seem to really be concerned about the service they deliver. They never respond or call back as they state they will, and work in silos. If you have any needs or issues, they will blame other departments within the business, rather then solving the issue. You will need to personally follow up to get any results. We strongly recommend going else where, its not worth the frustrations. read more

So very disappointed in Gerhard's. I've been purchasing our appliances from them for 25+ years...the past 2 have been damaged so they offered a minimal "discount" on the spot if I accepted the delivery. Most recent delivery wasn't even the appliance I had ordered (very specific measurements were written to be sure it was correct)...wrong size refrigerator. Since my old fridge was already on the truck, the delivery person told me just to use the new one until a replacement was found. I left messages & emails with sales person who finally responded with just a link to the one refrigerator they had and said "here is your option". Well, considering I had nothing else, I had to take it and it's so much smaller than what I had been sold in the store. In addition, I was told NOT to use the refrigerator left at my home. Hmmm....3 days without a refrigerator is tough, especially in the summer with a family to feed. I'm not one to complain about everything, but Gerhard's really disappointed me this time. Looks like I must find a new appliance store to find a replacement refrigerator that will actually satisfy my family's needs and put this smaller one in the garage. read more