They are the worst- Go elsewhere. We purchased an expensive washer and dryer a year ago under warranty. A part broke off our washer within in the year and we have been trying to get the new part and schedule service for now 3 weeks. It has been awful. read more

Good prices on new appliances , but horrible service on install. I bought 3 kitchen appliances from them. The refrigerator came dented. The guy that put in the stove, didn't even attempt to level it! Spoke to manager, and he could care less! They told me they would replace the refrigerator door, but never got a response til a year later!!! read more

Purchased a basic fridge/freezer from D& K some time back. And as we get ready to purchase a washer I have to comment n our experience as unfortunately we will not be returning to this establishment. We wanted the door handle flipped on the fridge and freezer as requested upon purchase and were told that this would not be a problem. Not so. In trying to switch the fridge handle the installer damaged the door seal. We were told he would order a new seal and the store would contact us when available. After about 3 weeks and several calls by us to the store they sent two people who told us they do not replace but repair door seals. Long story short they ended up bring in a new seal and repairing it. To thus day the fridge and freezer floors still have to be pushed shut tightly. And we never received a call from the store asking us about our experience. We highly do not recommend D & K Apliances!!! read more

These are the nicest people with the best selection and prices. They are not pushy and extremely knowledgeable. They go out of their way to accommodate customers. They have earned our trust. Highly recommend! read more

We bought all our appliances here 20 yr s ago and there there great ! I just need a replacement for my refrigerator utility drawer !

When we looked to have our Bosch dishwasher replaced we learned it was time for a replacement, the repairman recommended D&K. Happy he did as working with and buying from this company was easy. They had our new Bosch in stock. Delivered on time and had a professional installer. He was really friendly and skilled. I'd recommend this place for appliances. read more

Purchased free standing high-end grill. Also purchased high-end kitchen appliances. D&K is great at selling high-end products that they know NOTHING about. Seriously nothing. When I called them about the fact that a free-standing grill I ordered needed an outdoor outlet (still cant believe it), the owner - Chris - told me it was my job as the customer to know. So, now another $2,000 - and 2-4 weeks - to an electrician install an outlet in my backyard for a freestanding propane grill. I NEVER would have purchased the grill. Chris was disrespectful. Chris has made his money, he doesn't need your business and doesn't care what you think. Buy from someone else. read more

They give you a quote. You pay the invoice they give you and then try to give you new invoices after the fact. I would never use this company again. read more

The water lever broke on my fridge. It still worked but the spring was broken. I called to arrange for service. The woman wanted the model number, etc. There would be a $159 service fee. The service man came, looked at the model number, says part not available. I said why didn't the lady who asked for the model number just tell me that or talk to you about it before coming. Him: Sorry. Do you want to pay by check or credit card? So it cost me $159 to have nothing done. He was here less than 5 minutes and the store is only 2-3 miles away. read more

Do not use D&K for any service calls. Terrible Customer Service!! I did for my clothes washer (my drain hose had a leak). Here's what they did when I called for service. First service call is for a diagnosis visit to your location for the problem/issue. The tech needs to order a part (hose) not on the truck! Charge $159.00 paid on the spot with a check or card with 3% upcharge. Second, then you wait. I had to call them 7 DAYS later to see if the hose was in stock, amazingly it was. Third, it gets better, now I wait another 5 DAYS for an appointment to for installation! Cost $120.00 for part (hose) and labor. Bottom line: $279.00 for a drain hose to be installed which took 12 days to complete. I guess they do not use Amazon for parts (my opinion). We have purchased appliances from D&K in the past their pricing was competitive. D&K's Service Department provides has no customer service. Just read some of the other reviews posted. I'm sorry I did not, valuable lesson learned. Let see if D&K reads customer reviews. Mike K. read more

Not happy with the outsourcing of repairs. Waiting over a week for washer to be fixed. Not great customer service to company outsourced.

I have used them several times and they are such a calm in a storm! They will work with you to figure out how to get the right appliance in a tight space during a renovation, they were on time, knowledgeable about the W/D I needed, didn't nickel and dime me and employees are polite, responsive, kind and know their stuff. read more

Angie was so helpful & knowledgeable & spent so much time with us in explain everything before we purchased. She made our decision making so much easier to make. Purchased a sub zero refrigerator a few years back & have had great customer service. the place to go to get your appliances. read more

these guys are horrible. they have no idea what they are selling and how to install the stuff they sell. they claim to service their equipment but send it out to another company. wouldn't buy a bag of pretzels from these guys read more

I purchased a refrigerator about 2 months ago and had some issues with it . Called the store and talked with the manager and it was all taken care of . They sent out a company to look and see my issue and it was taken care of . Great staff and great service . I have purchased 7 appliances from D&K and would not go anywhere else. Thank you , John and Helen . read more

This place was awesome and beautiful inside! They have magnificent appliances that are so modern and up to date. I walked around for at least 20 minutes and was only approached once by a gentleman who stopped me when I first went in! There were 4 customer service reps. Additionally, I walked up to the second floor, and I saw a woman sitting in the back office, who never stopped smiling at me and my Husband! She was standing there staring at the computer or camera while we walked through the store! No one asked me if I wanted to look at anything, no one told me about their holiday sales, and no one offered me any financing or advice on how to proceed with my purchase. They allowed me to walkout without the Sale! read more

D&K Appliance - Appliances & Repair Near Me - Newtown Square, Pennsylvania

When I ask anyone where is the best place to buy appliances they always say D&K and not are they so right'. We just took delivery of our new suite of Bosch and GE profile appliances. From Erich in sales through MacKenzie in Sales and customer service right through today's experience with the delivery Texhs Phil and Justin the entire experience is excellent. Phil and Justin were so professional. They were respectful, clean cut, classy guys with a great sense of humor. Noticeably it appeared that they respected each other and enjoyed working as a team. Very effective but did not be overly rushed or careless. Took great pride in their work. Easy to talk to (and they paid extra attention to our golden retriever) and work with. What a pleasure. Honest hardworking people at this place. Great leadership and attention to detail are the hallmarks of successful small businesses. Don't go anywhere else. read more

We purchased a washer from D&K that worked for 1 load of laundry then failed. This was clearly a defective machine. The manufacturer refused to replace it and insisted that it needed to be repaired. We worked with D&K to deal with the manufacturer and unfortunately they were unmoved. D&K after a week or so of back and forth replaced the washer for us and handled the manufacturer outs of us. As much of a pain as this process was for a week, D&K came through for a first time customer and I'd be happy to buy all my appliances here. Thank you to the D&K team! read more

Very professional sales people. Helped me right away ! Fast and easy! The delivery people were also very impressive. Mine was a difficult delivery with taking the refrigerator apart and putting it back together again to get it in place. And a quick shout out for the team who kept me up to date on all the information about delivery. Thanks for the great job from all people involved in this. read more

Stopped by D&K looking for a new microwave. Like to support small business and didn't find a store near me to be very helpful. In 30 minutes Jimmy explained the various models, wrapped up the sale, and we were on our way with professional installation arranged. D&K got a new friend. read more

After having such a fantastic experience from my October experience, I've recommended all my family to this place. My grandparents fridge died Christmas Eve when they're were hosting Christmas Day (Twas a nightmare!) they were able to get a 2 day delivery and my grandfather said that's the best customer experience he's had in decades (which he's hard to win over). My parents washing machine died-- with the prices and the ease of the sale-- my parents bought a washer AND dishwasher. Now they're thrilled to use their products. Highly highly recommend! Thank you for taking care of my family like your own! read more

I went last week to buy an over-the-range microwave for my rental property. I was a bit overwhelmed when I walked in because they have such a wide selection of microwaves and other appliances. Fortunately, the associate guided me to the model that best suited my needs. The salesmanship was great; the associate didn't try to sell me a higher-end model or something I didn't need. He was honest and to the point. I also had them deliver and install the new microwave, and take away the old one. The total cost for purchase and installation was more than reasonable. The whole process was easy as pie, which I can now heat-up in my new microwave. I'll be going to D&K next time I need a new appliance! read more

My GE refrigerator was not working properly. The freezer was fine, but the refrigerator could not hold temperature. At first I called GE Appliance Repair. They told me they could send out a tech in a week. A week without a working refrigerator?!? Really? Called D&K and they sent someone the next day. Shawn quickly diagnosed the problem, replaced the defective part, and the unit is working just fine. Am pleased with the response and his level of care in cleaning the refrigerator parts before reinstalling them. Would highly recommend. read more

We bought a dishwasher during the pandemic. It a great dishwasher. They didn't tell us to find out our current dishwasher was connected. When they came to install we ended up having to call a plumber to add an adapter. Just wish we knew in advance we just ordered a fridge from them this week so hopefully no issues with the install this time. Purchase both times was great. read more

Extremely disappointed with our experience with D&K so far. We purchased a Speed Queen washer and dryer in August, 2020 for our new home. The sales experience was fine and I have no complaints there, but the service side of things has been a completely different story. First of all, the woman who answers the service calls is extremely unpleasant. I believe her name is Rebecca, unless there is more than one woman that sounds the same. She is not friendly or welcoming or understanding of any situation we have brought to her. She does not seem like she wants to help at all and is, instead, very curt and rude - to the point where I have had to explain to her multiple times that I'm not being rude so there is no reason for her to speak to me the way she is speaking to me. When the techs came to install our washer, they didn't hook up the drain hose properly. With our first wash, the hose dislodged and flooded out our laundry room and into the next room (the only room in the entire house that has carpet). It ruined many board games and puzzles that we had stored in there. We were told we could send them pictures of the damage but there wasn't much they could do. We have had 3 other service issues since then. Each time it has been unpleasant scheduling with D&K, although I will say the service techs that have come out are very nice, friendly and knowledgeable. They have given us some great tips so I have no complaints there and honestly, they are the only reason we did not give a 1 star review. My most recent service call was today, 4/12. The washer keeps tripping the breaker and is unusable and I was told the earliest they could come out was 5/3. I have 3 kids under 5, including a 4 month old, so I have no idea how we are going to manage 3 weeks with no washer. When I asked about returning the washer since we have had nothing but issues with it, I was told that there's pretty much nothing they can do because they aren't the manufacturer. We just need to keep putting in service calls. When we were sold the set, the sales rep stressed this brand because it was supposed to be easy and quick getting it serviced if need be. I believe he even said to me that the other brand we were considering could take 7-10 days to get someone sent out, yet here we are with a 3 week time frame. I'm very hopeful something opens up sooner and they call us. We really wanted to give our business to a local place instead of the big box stores but it has been a really frustrating and unfortunate experience. read more

John helped us to find a screw for our microwave. He was friendly and helpful. Excellent customer service - we will be back and will recommend this business to our family and friends! read more

I had D&K come out to service my dacor gas range because of an F-1 fault code. I chose them because of the Yelp reviews and proximity to my home. The reason for the 2 star and not 1 is because they did show up on time. When the service tech arrived I explained the issue to him. He responded saying that the part I needed for this error is no longer made. He then tried to explain how a company in Canada makes a part similar to what I need but it may not work. Said the total cost to try and rebuild would be about $1200 and would be dependent on this mystery Canadian Dacor piece. He then mentioned I was out of code since I do not have a vent above my gas range. From there he made a call back to the office and tried to, what seemed to me like an up-sell, sell me on a kitchen aid gas range that has a down vent. At no point was the gas range touched or inspected. After the 15 minute visit, the service tech walked away with $150 and I was fuming. After the visit I called Haverford Township and asked if I was out of code for not having a vent above the range, and they confirmed I was not out of code. I wish things turned out better, and I had the same experience many other Yelpers had, but unfortunately I did not. I will not recommend or use moving forward due to poor service. read more

I have Purchased several appliances from D & K. I spent 8k for a Liebherr built in fridge. I am now on my fourth ice maker kit in 10 years. I contact D & K over 4 months ago. They came out a couple times and said they would get back to me. I have called every week for the last 4 weeks and have not even received a call back after numerous promises. In fact today voicing my frustration a customer service rep hung up on me. I would think twice about purchasing anything from this company for your property. I will be ripping out this fridge and never dealing with D & K again. Down the road they will not support you. read more

What a great experience we had while buying a new washer . Adam was very nice and helpful I would recommend D&K to all of my friends. read more

If you've ever been to Best Buy, Lowes or Home Depot you know how difficult it can be to find a salesperson who really knows their business, especially in the large appliance area. That's why I really like D&K Appliance. They really know their business and work hard to to get you the appliance you need at a price you can afford. Their service and installation people are also excellent. read more

Really really like D&K. Good selection, fair pricing, great showroom, really good service staff. I have been using D&K for 15+ years for all my appliance need (purchases and repairs). Their team is personable, knowledgeable, and caring. They are always open to our constant questions. I would make one suggestion - partner with some general contractors so we can get our appliances from B&K but get 'everything else' we need for projects. read more

Recently the 12-year-old stove I got with my house when I bought it had an electrical control failure, and I needed someone to look at it and tell me if it was an easy repair or costly, in which case, time for a new stove. After the first repair place I called never called back, I called D&K and got a very professional sounding lady who explained their repair costs and set an appointment time for me. Two young repairmen came out at the scheduled time, took a look and let me know the control board was failed so a repair would cost about half the price of a new stove, but if I chose to get a new stove I could get some costs of the repair call applied to the price of the new stove. I decided to drive down and pick out a new stove. I got there about an hour to closing on a weeknight but the showroom manager was really helpful and I had a stove picked out and paid for within a week. It ended up costing about the same as if I'd bought that model of stove at Home Depot, but I got free installation, free takeaway of the old stove, and I can call these guys for a repair if I need it. My stove was delivered and set up a day or two later by some cheerful installers and now I can cook again. Thank you D&K! Removed 1 star mostly because the first team of repair guys, in getting some piece of documentation off the back of my old stove that had apparently been gathering dust for years (I did not even know it was back there), scattered the bunch of dust all over the stove top and floor and did not clean it up or even act cognizant of the fact that they dropped it. I'm not a big neatnik but I would at least expect an "oh I'm sorry" when a guy scatters dust and debris all over my appliance top and it was pretty visible and made some noise when it fell on the metal stove, so the guy who dropped it had to have seen it. I was standing 10 feet away and I saw the big cloud of dust explode. read more

Loved my experience buying a range, a microwave and a dishwasher from D&K Appliances. Great customer service, lowest prices in the area I could find, overall great experience. Highly recommend. read more

We had a dishonest salesman who lied to make the sale. The owner was arrogant and disinterested. It was obvious he didn't care about our future business. Not a smart businessperson. Definitely would not recommend this business. read more

We bought a refrigerator from D&K as we wanted to work with a local business, especially as we had a large built in refrigerator to be removed from our home which was a challenge with an older house. They did a great job with the old fridge removal. The issue was with the replacement fridge-when they unwrapped it, it had a large dent in the side and a big scratch on the front. We were told that if we accepted the fridge they would replace the scratched door and that we would receive a credit towards the purchase price due to the dent. The scratched door was replaced but it took 2 months and several phone calls to receive the credit. I like the inventory they carry and am happy with the fridge we bought but was a bit disappointed with the lack of follow-up regarding the damage and the credit. read more

I have done some research about buying appliances and I can honestly say I have been into practically every appliance store within a 15 mile radius of my home. I have procrastinated writing my reviews. Not because I've been stewing necessarily cause I've already written my review about Sears (don't buy there). But I've been so busy remodeling. It's exhausting. Today I'm reviewing D&K Appliances because the business card surfaced on my desktop as I was cleaning and I want to file it away. This is one I want to keep, so I need to get it off my desk and in my phone book. Dan McIntyre the sales manager helped me at the store. ASK FOR HIM... he was wonderful. Mind you I already knew exactly what I wanted to purchase when I entered the store. Dan gave me further information on the products, he also walked me through which rebates were available, downloaded the forms for me. Told me about the time constraints and when to send the rebates in so as not to miss out on them. He was generally a great guy to deal with. He listed all the purchase prices. Wrote everything down for me. I asked if they used an outside delivery service and he said no, the people who deliver are employees of the company. This is a big determining factor in my mind, as 3rd party delivery people do not take care of a product that does not belong to their company. I have seen this happen time and again. It frustrates the heck out of me. No extra charge on delivery. These guys are great to deal with. Thank you read more

We had a positive experience with the service department. I called about 2 weeks ago when our dryer broke (no heat) and Tina - who answered the phone explained a few things to me about dryers (no, we did not have a clogged vent or tubing) and then their policy. It costs 79 for the guy to come out and if there is a fixable problem they apply the 79 to the labor (99 minimum charge) and parts. It would up costing $169.60 to fix our broken heater (coil was busted) and he had one right on his truck. I wrote a check but could have also used a credit card. The only complaint? I was told 9 AM - 1 PM and they came at 12:45 PM (still technically on time, but I waited almost 4 hours). I wish they could have 2 hour windows - or more repair techs. Our guy (Rob??) was getting sick and working his a$$ off. Tina was a doll. I will call again if we ever need to - but I pray we won't need to often. read more

Engaging and helpful sales team which matched the low price of a local competitor. Responsive service team. Friendly installers who took good care to avoid potential damage while installing appliances in a limited space. Would recommend family and friends to D&K. read more

I came into D&K looking for a delivery the next day of a refrigerator. Jane was my sales person. So very kind and knowledgable. She guided me to the section and explained the features of the refrigerators that fit my custom space in my kitchen. Jane was not only able to help me pick out the perfect item she also made sure I was going to be able to get it the next day. Within an hour of finalizing the sale I received a call from the delivery Dept at D&K and was given a time that was best for my work day. The time was between 3-5 and the gentlemen came at 3:15. Took the old one, cleaned up the water spills, installed the new one and taught me how to use it. Wow am I impressed. Everyone was so kind and knowledgable I won't ever be using another appliance store again. for that matter I'm telling everyone I know to shop there. Thank you for a great ending .. read more

We had a terrific top-notch service experience with this family owned business. From selecting a good affordable dishwasher to the install they were a joy to deal with. We definitely will use them for any future repairs or appliance needs. Their staff are very knowledgeable and friendly. read more