8/2/26 update: Raised experience rating from two stars to…read morefour stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do.

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very…read moreappreciative of their quick response and would recommend them for any car repairs.

Klevis Toska 5 Star review…read moreKlevis did an excellent job in assisting my leasing of 330i. He was able to answer all my questions. He is an excellent employee. Mort May

Tona Zarrelli always provides the best service and care of my car. She always pays attention to…read moredetails and the extra touch with vehicle check on video is awesome!

Traveling from Michigan, my Lincoln needed some service. From the moment I stepped out of my car I…read morewas greeted with a warm welcome, smile and southern hospitality from Marc Hill I felt like he was an old friend greeting me home. I was offered coffee, water, breakfast and a comfortable seat in a beautiful waiting area. Never have I ever experienced a dealership experience so nice! Keep up the high standards and excellent service. I will definitely be back if ever needed and will recommend to my friends here in Florida . Thank you Marc H. You made my day!

Consistently poor service. Not sure why anyone would buy a Ford product. The service department…read morecalled me and told me they need to have the vehicle for multiple days to get a camera module because "Ford makes them jump through hoops." After owning Cadillacs and GMCs for 20 years, the switch to Ford on the Lincoln Navigator has been horrendous. Buggy tech that alway breaks. Breaks that squeal all the time, but of course the service department "couldn't replicate" (didn't try). Their "service valet" is also awful with onerous terms and restrictions on loaner vehicles and they force you to make an extra trip to the gas station even if they only have your vehicle for a day (they can't spare a gallon of gas lol). I was excited to try the Navigator which seems like a great car and has nice features, but the horrible Ford SYNC technology, glitchy technology, squealing breaks, and awful service department have made me reconsider ever owning another Lincoln or Ford product. When you have major issues with technology and reliability, the service department could compensate with a great experience, but unfortunately Germain Lincoln doesn't - unless you like hearing a lot of excuses.

another great buying experience with Frank and his team. We've bought multiple vehicles over the…read moreyears from Frank and he makes the whole experience simple and easy. Thank you for another great vehicle and thank you for your friendship

We stopped in the first time in the beginning of our search to see the cars in person. The salesman…read more( whose name escapes me) seemed like it was a chore to show us the cars- despite no one in the showroom at the time. Two months passed and I went in alone this time to test drive the car. I wanted a different salesperson and got Ken L. ( don't really want to put his last name here). He was quite annoying. During the ride he was constantly texting someone and not hearing my questions. We went back to the dealer and he figured out a quote and then said so do you want to buy this today. I said no, I'm deciding between the Mercedes, BMW and Porsche. He said when will you know? I said I wasn't sure and that I needed to drive the other cars first and to give me a week. He said, "well I did just give you a quote." As though that was some extraordinary task. He proceeded to call, text and email me everyday asking if I made a decision yet. IF I decided on the Mercedes I would never buy from this person, he was condescending, doesn't listen, is rude and dismissive. He does a disservice to this dealership. I couldn't even get my questions answered because he kept saying so are you ready now after each question. If you want a Mercedes try a different salesperson or dealership.

If you want a trusted partner when buying your fun car, this group is the answer. Great group of…read moreprofessionals!!

Gulfcoast Motorworks let me know their goal was to make this my best car buying experience ever…read more Sounds like hyperbole, but they succeeded! It went like this: I made the first call, letting the SA Josh (Thompson) know that I am in Arizona and would be making a distance purchase without an in person visit. It took Josh just a few minutes to answer all my questions about the vehicle and for me to make an initial offer. Josh said to give him a few minutes to discuss with his GM and he would get back to me. It took all of 10 minutes and he called me back with a fair counter, which included the cost of shipping the vehicle to Arizona: I accepted. After that, same day, paperwork was completed, payment made, with arrangements made for the pickup of the vehicle for shipping (in 2 days!). Josh was kind, patient, and answered every question and then some. He offered to do a video walkaround of the vehicle, but I determined that wasn't necessary because of the 79 (!) photos that were posted on their website and Josh's assurance that there were no cosmetic issues. He also offered to perform a free oil change which was going to be due in a few months. Every step in the transaction was flawless, and Josh hit the sweet spot of responding to my questions and concerns without being overbearing. It has been, easily, the best car buying experience I have ever had, and I've bought over 20 cars in the past 30 years. Thanks to Josh and Gulfcoast Motorworks!!!

The service department is top notch. I live in Ft Myers and take the extra time & miles to travel…read morehere. Oracia and his crew do a good job in communicating with me in finding the best fix for my Jeep Willy. Bravo

Just another ugly experience with Naples car dealerships If…read moreyou find an honest one looking for a return customer I'd love to hear about it . 1) Fully inspect the vehicle from the interior to exterior . Just because the car fax is perfect don't be fooled by 1st impressions. 2) Make sure you have 2 car fobs or at least one ordered in writing before you close on the deal. I test drove the 2019 Xt5 in the rain so I didn't see how badly scuffed up the paint was . They should of at least detailed it with a ceramic finish by a 6 inch wheel.I was blinded by the carfax and the low miles . 39.950 . Here's a Pic after I spent 6 hours on it detailing it myself . Basically I closed on the deal . I was promised a second fob by the sale rep Elleen. This never happened. She wouldn't return my phone calls . She missed out on a 70.000 sale from my brother for a new Jeep Rubicon. How could you be this irresponsible. Dealerships make fobs for $200. She could of paid for it herself to keep my family's business. I could go on but Its not worth my time Buyer beware. Just another bad experience with poorly trained non professional in Naples . Naples management needs to read these reviews to correct the sales teams for future business. They should contact me and apologize for starters . Offer to send me a new fob .

Very professional and friendly. Nicole provided excellent service and made everything easy from…read morestart to finish.

On 5-5-26, I brought my 2018 Chevrolet Tahoe to Rick Hendrick Chevrolet as I have a TPMS light that…read morewill randomly activate and dash out the driver's front wheel on the PSI screen and display the "Tire Warning" light on the dashboard. I explained to the advisor, Mariah Vachunek that I had the vehicle serviced at Costco SEVEN (7) times to locate the bad TPMS sensor. My sensors were all replaced and the tires were re-flashed 3 times with the latest software updates. On my way home from Costco, the light activated again. I re-flashed the tires at my residence and the light went out but again came on. I am now completely out of ideas so I researched the problem and located a Service Bulletin from Chevrolet #16-NA-061 dated 12/2017 On 5-6-26, I was contacted by the dealership advising me my repair was complete and that they re-flashed the TPMS in the tires. I told Mariah that it was not fixed and that the flash was performed 3 times by Costco and once by myself. She advised that it was done by the computer this time and should be fine. I asked if the vehicle was test driven as I am sure that the light will again come on and she said it was and the system is working correctly. I picked the vehicle up paid $234.99 and within driving approximately 10 minutes, the light came on once again and I immediately called Mariah to advise her that the repair was a failure just as I had said and I asked why the antenna system was not checked as per the bulletin that I provided. She said that the technician, Mike, said the flashing of the tires were all it needed. Mariah advised me that they will make this repair right but I feel that I can speak to them until I am blue in the face and they will just do what they want with no regard for the correct fix. Taking my truck to a reputable Chevrolet Dealership numerous times and needing a ride back home then being without a vehicle is an inconvenience that should not happen numerous times as minor attempts at the problem are performed and costing me $234.99 for a fix that has not already solved my issue. I would much rather have the problem fixed properly the first time. On 5-8-26, I was contacted by Mariah to bring my truck back in so service could again attempt to locate the symptom of my TPMS light activating. Since the last service the TPMS light has activated and deactivated numerous times. Mariah was very attentive to my issue and wanted to make good on the previous service so we agreed on bringing the Tahoe back in on 5-11-26. I dropped the vehicle off on 5-11-26 although the TPMS light was NOT activated. Mariah greeted me and assured me they were doing everything they can to get the vehicle correct. I was contacted later that same day by Mariah and she said that they drove the vehicle and could not get the TPMS light to fault and as such were unable to determine the problem. I picked my vehicle up later that same day and as she said, the light was not activated. On 5-13-26, while driving the TPMS light activated again and the driver's front tire was dashed out in the tire PSI field. I contacted Rick Hendrick Chevrolet immediately at 8:51 am and left a voicemail for Mariah but have not heard back. On 6-2-26, while driving past the Rick Hendrick Chevrolet dealership, my TPMS light again activated and since the fault light was activated and I was advised on 5-8-26 that there was no ability to diagnose the problem because the light was not currently activated, there was nothing they could do for me, I decided to bring my vehicle in so they could see the fault light and possibly diagnose the problem properly. Once at the dealership, I was greeted by Mariah, who pleasantly began writing me up as she remembered all the facts from the previous visits. She then handed me a repair registration with a diagnostic fee for another $234.99. I explained to Mariah that I already paid this diagnostic fee and that the vehicle was MISDIAGNOSED as they completed a service that I advised her was done several times before and was found to not be the fix. I also gave Mariah a Chevrolet Bulletin 16-NA-061 indicating an issue where the symptoms mirrored my issues. I told Mariah that I shouldn't have to pay a diagnostic fee for a repair that was not correct. She advised that she would ask her manager. The Service Manager came out to me and immediately said that I have to pay the diagnostic fee and I said that I would not because my vehicle was improperly diagnosed and the repair was not done correctly. He then stated that the TPMS light was not activated when I came to pick the truck up so it was fixed. The light came on 5 minutes up the road because the repair was NOT fixed and the Bulletin issue was NEVER addressed. Anyone with a GM diagnostic computer can re-set the fault codes and if the repair is not done, it will reappear again within a short drive just like it did to me. The Service Manager would not take the vehicle in unless I paid the $234.99 diagnostic fee again so I departed without repairs