Bless this shop and bless the sweet couple that own it!!! My dad was in town visiting and his car broke down a couple blocks away. They explained to us that they're no longer taking any new customers but they took pity on us and took us in anyway!! They really came through for us when we were in a tight spot. Thank you for helping my 82 year old father. Words can hardly express my gratitude. On top of that, they got the car repaired within a couple days even though they had to order a part from California for it. Thank you again for everything:) read more

I have been using German Automotive for the past 14 years and their service has always been professional, punctual, and knowledgeable.

As of February 2022, they're no longer taking new customers. Sigh. That's great for them, bad from me and my 20-year-old Mercedes.

Do not go to this establishment They are not to be trusted. They refuse to give you an estimate expecting a blank check. Notice all those vehicles in his lot covered in dust...those are the unfortunate dozen or so folks who could not resolve his bill to get their vehicle back. If he sizes you up and does not think you will be an easy mark for his fraud he says "I Ma no longer accepting new customers"- what a sham. Avoid at all cost or you will regret it. read more

It was an emotional buy from a private individual who swore it was well maintained: a gorgeous metallic green 1995 C280-Benz that looked to be in great shape. Cosmetically it IS in great shape. But one problem after another showed up, as they sometimes do in older rides. I took the car to Nersis (and wife/partner Mary) after seeing their centrally located business on Gentry. These folk are warm, open, and delightful people; they also are superlative in their service. Nersis is an experienced fabulous wrencher who works only on Germans. He completed the job in the time he said he would. He showed me his work and identified work that would need to be done later (not dangerous stuff). He isn't inexpensive but he's worth every penny. And Mary... she is delightful company while you wait for your invoice. read more

Excellent service from a guy who knows what he is doing. Went the extra mile to squeeze me in even though he was busy. If you have a Mercedes bring it here. read more

German Auto in Boulder did great work on my car while we were living in CO. After learning the hard way, I only trust German mechanics with my VW, and they did not disappoint. They performed an oil change and installed new struts. Got me in on relatively short notice and we're super friendly, as well! Highly recommend. read more

The only place I go in Reno. Always honest and encouraging in an effort to get me to keep current on the service. If it needs it, he will tell you. You make the decision. He always discourages me from taking shortcuts, and I listen. My cars run great and I trust Nersis and Mary. I often stop in just to say hello and have coffee or a snack. They are reducing their workload and have earned that right. read more

I've been coming here for service on both my MB 99' E430 and 2012 ML 350 diesel for close to 20 years, always done right the first time... Nerses and Mary - the owners - are very friendly and personable. All major repairs were explained in detail and pricing is fair and reasonable. When Nerses recommends that something be replaced/repaired you do it, and he will tell you items that can wait for a later date, ie when other items can be done together saving labor cost when done separately.. As a favor he even fixed my wife's Volvo (not German).. 5 Stars Plus Plus... read more

Pull in and you see a bunch of brand new Mercedes and older classic models. Seems those with classics like his work and some with brand new Mercedes do not trust the dealer!. I have a 1998 Mercedes. I can not tell you the number of times I have taken it to Mercedes dealers (Ohio, Florida, California) and had to bring it back 2-3 times to get a problem fixed. That does not happen here. I had an sudden clicking from the engine one day, I spun into the shop unexpectedly, got taken in and had my car fixed in two days. Seems a bearing in a pulley on the serpentine belt was going bad. Had I kept driving I could have ended up with thousands of dollars of damage. All I needed was a new $250 pulley. Bring your car here and it gets fixed the first time around. You do not have the issue of first having to replace parts one at a time until finally the problem is fixed. If you get told you need something done, do it. If you get told a problem can wait until your next oil change, believe it. If you need a ride home, that can be arranged too. You may have to ride in a G-wagon to do it! The only negative was recently resolved, they moved to a new location that is all theirs. Fenced and secure with lots of parking. * Pros: Fast, reliable, knowledgeable * Cons: There are none. read more

Great service at reasonable prices. Very nice people here, who are not trying to charge Mercedes prices. I had the A service done on my Mercedes at less than half the price from the dealership. read more

Absolutely the best example of decent human beings a person could find on planet earth! Nerses and his wife are the most honest, warmhearted and trustworthy people someone could ever hope to meet (especially for an auto mechanic). I've been taking my '02 BMW 325i to German Automotive since I discovered them in 2008. I first "shopped around" for a mechanic after my car would not pass smog and the dealer wanted over $600 just to start. When I showed Nerses (he's the owner/mechanic of German Automotive) the smog printout, he took the time to explain to me what all the codes meant and the possible fixes. He agreed that it "could" be a $600 part or a 97 cent plastic vacuum tube. I just wanted my car to pass smog and told him, "Do any work required up to $1,500... just fix my car, please." He called me the next day and said my car was ready and passes smog. He also found a "little problem" that I had not noticed (remember, I gave him an approval to do up to $1,500 of anything so I was expecting a rather large bill). When I picked up the car, the total charge was under $80 for parts and labor. My car ran like new! Now, ask yourself this... what mechanic have you ever heard of who is given a "blank check" up to a certain amount doesn't take advantage of it and bilk the customer? Well, Nerses is THAT mechanic who treats you like family and is THAT honest. He is not the person who will try to rip you off or overcharge for work that is not needed. Even if your car is still under warranty, he is certified to perform warranty work... take it to him! I've taken the car to him several times over the years (belts, leaks, etc.) and he has always provided beyond 5-star service. If you own a BMW, Mercedes, Audi or Ferrari and you live withing 250 miles of Reno, German Automotive is the ONLY place you need to take your vehicle to for service. Every friend/acquaintance I have referred to him has been treated the same and they all agree that German Automotive is the premier shop to trust your vehicle with. read more

Awesome service and honest prices, Nerses and his family will take good care of you!!

My Mother-in-law has taken her cars to this place for several years. I usually like working on my own cars but sometimes you need a specialist. This is that place. The were able to fix my brake problems as well as an air bag issue on my wife's BMW and the charge was about 1/2 of the dealer cost to have it diagnosed only! I would absolutely recommend German Automotive to anyone, and I do! read more